Customer service here is ALWAYS amazing!!!! Randy in service and Dave in parts are the absolute…read morebest! I have to add to this review. I had recently been having some issues with my traction control light coming on and going off. I took it to several dealerships in NYC and every place said the car was fine. I was finally able to bring my car back to Indiana and of course brought it to Christenson Chevrolet. Working with Anthony, and the amazing technicians they found the problem. As it turns out, it was my transmission control module. There wasn't a doubt in my mind that they wouldn't be able to find my issue. These guys are truly my heros! Thank you so much!!!

We had our car in for a check engine light that said transmission control module after 3 weeks and…read more$2200 dollars they said it was fixed when we picked it up The engine light was still on we reported it to them they said drive it for a couple of days we drove it for a week and a half light was on the whole time we took it back After 4 days they sent us an email stating it now needs an alternator for $1500 more Without even fixing the original problem that we paid for the light is still on with the same code We brought it here thinking the dealership should know the most about the car being a Chevy Were we wrong so after paying $2200 to fix a problem the problem is not even fixed They never offered us a courtesy car when they had our car over 3 weeks I would give them no stars if possible Do not use their service depa

This is really a nice kia dealership. I called to get my brake inspected and talked to neddie in…read moreservice. I was given a VERY competitive estimate. I made a appointment and came in. I was immediately greeted by Allen. A couple minutes later Neddie (Service Manager) came out and shook my hand. Very nice staff. Less than 30 minutes brakes were checked and confirmed estimate given. They have very nice refreshments in the waiting room too. I talked to a salesperson while I was there. Itxel was extremely nice and professional. We road tested a cadenza. Nice car. Even though I did not buy a car there. I will definitely return to this dealership for service.

This dealership should receive negative stars but a 1 star rating is the least and frankly is being…read moregenerous. The service department never answers their phones, the employees told me that people are leaving left and right and they are grossly understaffed and indicated that management is horrible as well. I was so reluctant to take my car here, but it is under warranty so I did. Cannot reach anyone by phone to see what work was performed and/or if the car is ready. Someone; somewhere has to have some control over this poorly managed establishment. I like my car, but will likely never purchase another Kia since this is the closest dealership to me for service.

Adding to previous review... Bot another car through Kirk at…read more45th St Motors and continue to be impressed with the quality of vehicles he has and what a consummate professional he is and transparent with all aspects of the transaction. Highly recommended to all.

This car dealership made the buying process comfortable for me. Their prices are great and the…read morestaff really works to meet your needs with no pressure. Check out thier inventory online. You will not regret giving this dealership your business.

Well this review is tough-things I loved about getting this car:…read moreGreat communication leading up to purchase. We were coming from out of town so we spoke a few times-always nice, honest about being able to hold the car (they could not) and friendly. We spoke on the phone and via email. We arrived when they opened, car was being washed. The service team was top notch-even wiping windows down when they brought it to the front. We did a test drive, absolutely loved the car, it was exactly what I was looking for. The process was fairly easy, the usual time spent purchasing a car. Facilities were clean, staff were nice. Now to my issue-both rear windows would not go up all the way. When I pointed this out, they immediately addressed it, took it back to the service center to look at. They brought it back out, a bit better but still an issue. One of the salesmen assured us it was fine, to keep it clean and we would not have that issue. I was very hesitant as I just had motors replaced on my previous mustang for the same issue. They looked at it two different times, assured us it was fixed. I still would have bought the car but I do think they should have came down a bit because just as I had said-the motors have to be replaced on both sides. Overall good experience, great car-irritated about already having to replace parts.

Had scheduled an 8:00 AM oil change. I used their pick up delivery service. Car was picked up at…read more7:22 AM. I did not get it back until 12:25 PM. I had called as well as text message asking where my car was no response. They wanted to charge me $107 for just a simple oil change. When it's only $89.40 for the works. I had $24.13 in points which they deducted after I asked about it. I will never go back there again.

Edit: I spoke to the owner and he was very kind and apologized for the situation…read more First I want to say how wonderful Russell was. He was kind, funny and very informative. He was great and if this was a review on him alone it would be 5 stars hands down. My husband and I went to Thomas to purchase a Dodge. We went through the whole process, signed the papers and then get in the newly purchased car to leave and the radio and ac all didn't work. It had worked during the test drive not 2 hours before. I was understandably not happy as we hadn't even left the lot and the car, (not even a year old) did not work properly already. The service department couldn't help us until the next day but they were offering a loaner vehicle, which is fine, but obviously we were upset as we hadn't even left yet. I get that things break but it's very disheartening. We go back inside to explore options and looked to cancel the deal. They were all too happy to do so but not without the MANAGER snapping at me that I was arrogant and then storming off, while my husband and three young children stood next to me no less. I know we were all stressed at the turn of events but still I was the one leaving in tears as we left but am so glad that the contract was ripped up if that is how they felt.

Worst dealership ​ to take your car to get fixed I was promised a rental it's been 2 weeks I was…read morepromised a call back today haven't received one I have my kids and i have to depend on other people to gett around for right now and they can't tell me when my truck will be fixed

Eric Gdowski is awesome to work with! Super helpful and knowledgeable! The sales manager Laurie is…read morealso super great to work with and very helpful! This is my second time coming to this location! I for sure went back for them! If you're looking to buy a car, definitely ask for Eric! Thank you guys for making this process so easy again!!!!!!

Recently purchased a 2011 Toyota Camry from Webb Hyundai in Highland. Joe Williams was great to…read morework with throughout the buying process. However, as soon as I drove off the lot, I started having electrical issues with the car. At first I thought it was the alternator, but after having it diagnosed, it turned out to be a burned wiring harness. I wish I had been allowed to have my own mechanic inspect the car before purchasing it. I was only allowed to test drive it, and once I left the dealership, the problems started. My advice is to always have any used car inspected by your own mechanic before buying, even if it seems to drive fine on the test drive.

Once again, we received not only good service but uniquely stellar service. I'm not being…read morehyperbolic here. From the first call to the sales department, every step of the way, our leasing of our new car was organized, prompt, extremely service-oriented, kind, fun, and oddly relaxing. Joe LeDuc, a sales rep, made the entire experience a joy. For the rest of my life, I never want to buy/lease a vehicle from anyone else.

Let me first say that we have now purchased five Volkswagens from various Chicago-area dealerships,…read moreso we are very familiar with the brand and the typical dealership experience. Unfortunately, our experience with City VW of Highland was by far the most disappointing. When purchasing a certified pre-owned vehicle, customers expect the dealership to conduct a thorough multi-point inspection, often covering well over 100 items. Based on our experience, I seriously question how thorough that inspection was. Within 10-15 minutes of driving the vehicle off the lot, the oil warning light came on. After getting the car home, I noticed streaking on the passenger side of the windshield and discovered the windshield wiper was held together with electrical tape. We also found stickers on the vehicle's interior ceiling. When closing the passenger door, I heard a rattling noise and later found beer caps and an air freshener can wedged inside the storage compartment. Altogether, these issues added to the impression that the car had not been properly cleaned, inspected, or prepared before delivery. Individually, these issues may seem minor, but together they raise serious concerns about the quality of the dealership's inspection and preparation process. If these obvious problems were missed, it makes me wonder what else may have been overlooked. Normally, the oil warning light would have prompted us to return to the dealership immediately. However, after already spending more than five hours there during the purchase process (on Monday of Memorial Day weekend, not a high-volume day at the dealership) --with little to no hospitality from the dealership beyond access to a vending machine fulled with junk food--we had absolutely no desire to go back. Overall, this experience fell well below the standard we've come to expect from Volkswagen dealerships. The entire process was so frustrating and disappointing that it honestly makes us hesitant to purchase another vehicle anytime soon.

Well we bought a Nissan Sentra from them and the transmission blew up a year after and the car is a…read morepaperweight it's been a year now since then

** Updated Review The owner Jack stands behind the cars he…read moresells. Nothing in life goes perfect. I bought a car from them and it had many Gremlins that were difficult to spot out unless you really got inside the motor and Transmission.No check engine light was showing or I'd of taken it In for a diagnostic test before I purchased the car not afterwards.Total rookie mistake. All that being said this is the reason you pay a bit more and go to a solid car lot like this because they will make sure that if the car isn't right they sold you they'll make it right.

They lie in their ads. Claim "clean" title however, check the vin and car is reported to have…read morerebuilt title. This is true for most cars they advertise. Was interested in one of their cars that was advertised on Craigslist as having "clean" title. Sent email asking to confirm car doesn't have a rebuilt title as some unscrupulous dealers will claim "clean title" means no liens. They never responded back. Vin was listed in ad, I checked with Beenverified.com and saw car was totaled, issued salvage title and rebuilt. How can you trust a dealer like this?

I purchased my vehicle 5 Months ago from MO. I should of wrote this Months ago but I wanted to…read moreensure I was happy first. I am ecstatic, I am so happy. Not only did I get the best price, best deal, but I know I have one of the best cars on the road. I have had many cars, this 2014 Ford Escape Titanium stands up to an 2022 vehicle of today. Full up to date electronics and technology. Aerodynamic body and well built vehicle. I had to get the air-conditioning repaired but he adjusted price accordingly. I'm very happy with my purchase and recommend this dealership to others.