This is really a nice kia dealership. I called to get my brake inspected and talked to neddie in…read moreservice. I was given a VERY competitive estimate. I made a appointment and came in. I was immediately greeted by Allen. A couple minutes later Neddie (Service Manager) came out and shook my hand. Very nice staff. Less than 30 minutes brakes were checked and confirmed estimate given. They have very nice refreshments in the waiting room too. I talked to a salesperson while I was there. Itxel was extremely nice and professional. We road tested a cadenza. Nice car. Even though I did not buy a car there. I will definitely return to this dealership for service.

This place is a joke!! Thomas Kia of Highland is useless. Took the car in to get tires installed…read more Made the appointment last Thursday, took the car in this morning and they only had 3 of the 4 tires. I had to sit around all day waiting. Now they FINALLY get a 4th tire, but they close at 5PM, so I have to bring the car back for alignment. They could have very easily gave us this information on Friday and had me reschedule the appointment. This is just another example of why they get such shitty reviews. Don't give them your business. If you want a Kia, buy from Merrillville Kia.

Adding to previous review... Bot another car through Kirk at…read more45th St Motors and continue to be impressed with the quality of vehicles he has and what a consummate professional he is and transparent with all aspects of the transaction. Highly recommended to all.

This car dealership made the buying process comfortable for me. Their prices are great and the…read morestaff really works to meet your needs with no pressure. Check out thier inventory online. You will not regret giving this dealership your business.

In October, Webb Ford sold us a pre-owned Explorer and a service agreement. Being October in…read moreIndiana, the A/C wasn't needed and seemed to be ok. It was blowing, but with the weather already being cold, you couldn't really see if it was cold. Today, after finding out the A/C wasn't working, we took it in. There is a leak in the line and to repair it would be $2100, even with the service agreement. We feel they sold it knowing this and then added a useless service agreement. Bottom line - don't trust them.

Buyer beware. I experienced deceptive pricing practices here. Vehicles were listed thousands lower…read moreon Autotrader than on their own website and in-store. When questioned, they blamed Autotrader--yet other dealers' listings matched across platforms. Their vehicles still are priced thousands lower days later. They still haven't bothered to correct this alleged "mistakes". I also received an "out-the-door" price via text from a manager and was told they could make it happen. The next day, that price suddenly increased by over $2,000. Just need a little honesty when working with customers. I have no issues if your prices are high. Just don't be deceptive. There are dealerships that operate with transparency and integrity--this was not one of them. I ultimately purchased elsewhere. Integrity matters.

Worst dealership ​ to take your car to get fixed I was promised a rental it's been 2 weeks I was…read morepromised a call back today haven't received one I have my kids and i have to depend on other people to gett around for right now and they can't tell me when my truck will be fixed

Took my car in for a recall repair, seemed to go well but then the flex pipe broke. They claimed…read morethey had nothing to do with it, but when I took it to a muffler shop they said the bolts were missing. Service forgot to put them back in and claimed they didn't cause the breakage. The lack of bolts caused it to shake and broke the flex pipe. They and the muffler shop are charging me over $850 to fix it. Prior to this it took over a year for th em to contact me to repair the recall. It wasn't until I called the FCA did they set up the appointment. Now, I'm out money, because of a recall. This should not happened. Wouldn't recommend them to anyone.

Eric Gdowski is awesome to work with! Super helpful and knowledgeable! The sales manager Laurie is…read morealso super great to work with and very helpful! This is my second time coming to this location! I for sure went back for them! If you're looking to buy a car, definitely ask for Eric! Thank you guys for making this process so easy again!!!!!!

Recently purchased a 2011 Toyota Camry from Webb Hyundai in Highland. Joe Williams was great to…read morework with throughout the buying process. However, as soon as I drove off the lot, I started having electrical issues with the car. At first I thought it was the alternator, but after having it diagnosed, it turned out to be a burned wiring harness. I wish I had been allowed to have my own mechanic inspect the car before purchasing it. I was only allowed to test drive it, and once I left the dealership, the problems started. My advice is to always have any used car inspected by your own mechanic before buying, even if it seems to drive fine on the test drive.

Let me first say that we have now purchased five Volkswagens from various Chicago-area dealerships,…read moreso we are very familiar with the brand and the typical dealership experience. Unfortunately, our experience with City VW of Highland was by far the most disappointing. When purchasing a certified pre-owned vehicle, customers expect the dealership to conduct a thorough multi-point inspection, often covering well over 100 items. Based on our experience, I seriously question how thorough that inspection was. Within 10-15 minutes of driving the vehicle off the lot, the oil warning light came on. After getting the car home, I noticed streaking on the passenger side of the windshield and discovered the windshield wiper was held together with electrical tape. We also found stickers on the vehicle's interior ceiling. When closing the passenger door, I heard a rattling noise and later found beer caps and an air freshener can wedged inside the storage compartment. Altogether, these issues added to the impression that the car had not been properly cleaned, inspected, or prepared before delivery. Individually, these issues may seem minor, but together they raise serious concerns about the quality of the dealership's inspection and preparation process. If these obvious problems were missed, it makes me wonder what else may have been overlooked. Normally, the oil warning light would have prompted us to return to the dealership immediately. However, after already spending more than five hours there during the purchase process (on Monday of Memorial Day weekend, not a high-volume day at the dealership) --with little to no hospitality from the dealership beyond access to a vending machine fulled with junk food--we had absolutely no desire to go back. Overall, this experience fell well below the standard we've come to expect from Volkswagen dealerships. The entire process was so frustrating and disappointing that it honestly makes us hesitant to purchase another vehicle anytime soon.

Once again, we received not only good service but uniquely stellar service. I'm not being…read morehyperbolic here. From the first call to the sales department, every step of the way, our leasing of our new car was organized, prompt, extremely service-oriented, kind, fun, and oddly relaxing. Joe LeDuc, a sales rep, made the entire experience a joy. For the rest of my life, I never want to buy/lease a vehicle from anyone else.

Well we bought a Nissan Sentra from them and the transmission blew up a year after and the car is a…read morepaperweight it's been a year now since then

** Updated Review The owner Jack stands behind the cars he…read moresells. Nothing in life goes perfect. I bought a car from them and it had many Gremlins that were difficult to spot out unless you really got inside the motor and Transmission.No check engine light was showing or I'd of taken it In for a diagnostic test before I purchased the car not afterwards.Total rookie mistake. All that being said this is the reason you pay a bit more and go to a solid car lot like this because they will make sure that if the car isn't right they sold you they'll make it right.