Customer service here is ALWAYS amazing!!!! Randy in service and Dave in parts are the absolute best! I have to add to this review. I had recently been having some issues with my traction control light coming on and going off. I took it to several dealerships in NYC and every place said the car was fine. I was finally able to bring my car back to Indiana and of course brought it to Christenson Chevrolet. Working with Anthony, and the amazing technicians they found the problem. As it turns out, it was my transmission control module. There wasn't a doubt in my mind that they wouldn't be able to find my issue. These guys are truly my heros! Thank you so much!!! read more

We had our car in for a check engine light that said transmission control module after 3 weeks and $2200 dollars they said it was fixed when we picked it up The engine light was still on we reported it to them they said drive it for a couple of days we drove it for a week and a half light was on the whole time we took it back After 4 days they sent us an email stating it now needs an alternator for $1500 more Without even fixing the original problem that we paid for the light is still on with the same code We brought it here thinking the dealership should know the most about the car being a Chevy Were we wrong so after paying $2200 to fix a problem the problem is not even fixed They never offered us a courtesy car when they had our car over 3 weeks I would give them no stars if possible Do not use their service depa read more

This is the second time that this dealership has come to my rescue. I carelessly did not publicly thank them the first time, though I certainly should have--I meant to. I just kept putting it off. But they took care of several things on my car and even found, on the computer that one of the problems was still covered by insurance! Imagine my surprise that I was not charged for it! This time it was new tires and new brakes. Both times they treated me and my son with such personal service.Charlene Newton is the wonderful lady who constantly told us what was needed and answered all questions. The personal service was impeccable--and appreciated. We definitely will be back if needed. read more

They wipe codes from used vehicles so they can sell it and make it the next guys problem. Sales guy "big Rob, service manager Tom, and the used car manager are all shady AF. I should have went with my gut and ran. Hopefully I save someone else from buying a nice vehicle but with thousands in repairs needed. I only made it about 400 miles before my service engine light came BACK on I'm assuming. I asked for some help with parts and labor due to their dishonesty. I was told they wouldn't do anything....after about 2.5 weeks of trying to get a return phone call. Run!!! Run!! Run! read more

My Dad took the car in for an oil change and of course, they found some other things that were in need of repair before our warranty expired. The service was Good and they had to keep the vehicle overnight. Now I am not sure if they offered him a courtesy car or not but definitely should have if they didn't. All the staff that we encountered were knowledgeable, helpful and friendly; which is Always a Plus in my book. I asked if they had washed the car and the young lady who checked us out informed us that they No Longer offer that service. Well in My Opinion, I think that for ALL of your Senior customers, that service Should be automatic and included with Whatever service they receive. Just my two cents. read more

Garber Chevrolet Highland - Service center entrance - Car Dealers Near Me - Highland, Indiana

My husband is a mechanic. He has been ASE certified, went to school for it and everything, we run a small shop from home. We have done all work on our 2018 Equinox (it has 152k miles on it) that we bought from Garber in 2018. In June our transmission blew while on vacation, we came home, and we replaced that ourselves. The transmission we put in worked great. We had a small exhaust spot that needed to be repaired but wasn't an issue just made her a little loud and there was a little tick that we knew was the flywheel but again not causing any issues. I want to point out OUR CAR WAS RUNNING AND OPERATING COMPLETLY FINE BEFORE WE TOOK IT TO GARBER. We use it for delivery routes and all of our daily driving and was working fine. We took it to Garber for service August 5th because we noticed our timing was starting to slip and wanted to get it taken care of before it broke. We had already bought all of the parts required from Garbers parts department. She's a great car and was running like a champ before we took it in. We were just getting the timing done because we didn't want to get rid of her. Getting the timing chain replaced is a job that a "master technician" should be able to do. They originally told us they would have our car for a day; they had it for two. On August 7th, we picked up the car and the engine immediately started missing and the engine light came on. We didn't even make it down Indianapolis to Ridge Road before it was undriveable with zero acceleration. We returned the car immediately to the service manager we were dealing with. There was no engine light on when we brought the car in. There were no major issues on the car that would have prevented us from driving it. Hell, we drove it to the lot for service when we dropped it off. When we dropped it off the 2nd time it was 4pm and we were told we would hear back from them that night after the "master technician" looked at it, at 6:30 pm that night we still hadn't heard anything. We asked about a courtesy vehicle and were told they were all out. So we had to pay for a rental car. We finally heard back from the service manager on August 8th at 7:50 am. And he proceeded to argue with us and blamed us for the problems. He said that the engine light was the knock sensor and that was being caused by the flywheel, which is impossible as seeing that the flywheel was ticking since June and didn't cause a single problem before they touched it. The knock code can however be caused by the timing chain not being properly done. A tight-feeling engine, limited acceleration and a knock sensor code after a timing chain replacement means there is improper timing alignment. If the timing chain wasn't done perfectly, the camshaft or crankshaft timing marks misaligned, it can lead to incorrect valve timing. When we brought this up to the general manager, he proceeded to tell us we were just reading misinformation on the internet. We were reading from the all-data program, not just random stuff on the internet. We were charged $2,739.56 for the work Garber did which included a charge for oil and for parts we already supplied them with. We went to the office and had a meeting with the "master technician", his service manager and the general manager. When we asked about this specific charge the service manager told us that it was a normal part of doing the timing chain, to drain the oil and that's why we were charged for oil. We asked the "master technician" when the service manager left the room if that was a true statement and he said no. His exact answer was "no, I dropped a gasket and had to drain it to get it out." They also flashed our computer since the transmission wasn't our original one to make it match the rest of the vehicle. They never once asked us if we wanted this and we never asked for this. It is generally unrecommended to do so, because it can cause problems with your car. They kept insisting it was the knock sensor and were desperate to change that. They also argued with us that we purposely cleared any codes we had before we brought the car in so we could pull one over on them. Which is not what happened. We literally unhooked the battery because we were going to do the timing ourselves and realized we needed a specific tool for the fuel injectors removal and hooked it back up since we figured the tool cost as much as we were quoted from Garber to do the job which was $1,600. The tool itself was maybe $200 less than that. We were thinking we would say ourselves time by letting the dealership do it since they already have the tool and it was going to cost about the same. The service manager belittled and was condescending to everyone in the room the entire time. He said, "my "master technician" is a better mechanic then you will ever be he went to GM school 10 years ago." They not once ever test drove the vehicle before they started working on it. MY REVIEW IS LONGER BUT TO LONG FOR YELP. read more

Took 5 weeks to diagnose my problem, then 2 weeks more to fix it. Made it a complete hassle to contact them to receive updates & was forced to go thru GM to get them to actually look at my vehicle. Then returned my car with oil on the roof and it was still taken apart. CALL GM CUSTOMER SERVICE ON THEM IF YOU HAVE AN ISSUE, YOU WILL HAVE THE SAMPLE PROBLEMS AS I DID. read more

Overall the sales department is nice and friendly. Big Rob is definitely a great salesman. But the service department needs help. People in the service department are not polite and they don't really cater to trying to help the customer. Not very friendly. They do have a big selection of vehicles to choose from at this dealership and they will try to get you in a vehicle but if you need service or maintenance be aware of the service reps. read more

They advertise all these cars at a certain price. When you inquire, they don't have any of them. How do you not have 5 cars you advertised. Then they pull out a Courtesy Vehicle that has 4,000 miles on it, trying to sell it to you like new. Don't even try to trade your car, you will get nothing, but they well sell it for more than double. Used to be good. They don't care if you're a repeat customer. Go somewhere else! read more

Thanks to Tony Turco (General Manager), for helping my daughter out of a weird situation. She bought a car from your dealership; she had problems with it for weeks after purchase. She brought the car in 6 or 7 times for repairs. A lady backed into her car, and she found out the car was a death trap. There was so much damage to the front end of the vehicle. You helped her get into a newer car and her car payment was lower. You did an amazing job handling this situation. She is very pleased with her new car. Thanks again for listening and looking more into the situation. You are a great person, and there should be more compassionate people in the world. Thanks again. read more

Beware when purchasing a car. In order to make a profit, the buyer is forced to purchase a warranty on the interior of the car. Be prepared for the dealership to tack on an additional $2000 to the sticker price of your car. They claim they have already installed the product (???) and they have to charge you. I questioned why it was not already included on the sticker. One of Manager Gods came down to give me a spill about how there was a disclaimer that said they can add additional costs. We spent the majority of our time negotiating about this policy. They eventually agreed on a decrease of the amount and a negative yelp review. Hope I did not disappoint. read more

This place sold me a 1966 Chevrolet Impala paid for it told them my Transport company will pick it up Tuesday and bring it back to California and all the sudden said sorry we accidently sold it to someone else over the Weekend. Bunch of crooked people got more money for it. Beware read more

Garber Chevrolet Highland - Car Dealers Near Me - Highland, Indiana

DO NOT BUY from them. I bought a car around 4 months ago and I started having mechanical issues within 2 weeks of the purchase. I have had the check engine light coming on, within 1 week of taking it in to be fixed. Turns out they sold me a car with a faulty engine. I need to spend almost HALF the cost of the car in order to keep my vehicle running. read more

Service department is in need of some serious improvement. From management to service advisor. Takes an hour and a half for oil change, and another 45 min. for rotation. Asked them to look at an issue, and when my servicing was complete, I still had the issue. Im guessing a break down in communication, so now they going to look at the issue after waiting 2.5 hours. Looking at the current yelp rating, looks like they really don't care to improve. Oh but there is free popcorn so maybe that will help... read more

They sold me a car that didn't work off of lot and will not fix it. They might be selling bad cars and not taking accountability. Still having private investors work. read more

By far the best experience I've ever had with a car dealership. Friendly and transparent throughout the whole process. I've been buying many cars from dealerships for the last 30+ years and most are horrid and I always dread the "new car shopping day". Not this time and I'll be a returning customer for life. Thanks Mason! Great Garber rep that made the day less stressful read more

They will find any and every way to rip you off. They held up absolutely none of their end of warranties that they push on you as "great deals" then turn around and say your warranty is not available anytime you want to use it. Service center is laughable bad, and a simple oil change will have your vehicle there all day. Would recommend everyone look elsewhere. read more

Follow up on a bad review I left. Finally went back for an ordered part. Perfect customer service from Hillary...plus a comp oil change for my trouble. Was very unhappy with this part issue but Hillary came through. Thank you! read more

Worst customer service ever. Lucas in service never ordered the part he promised for 3 months. Does not return calls. Only found out about my part in stock from the parts department. Called multiple times to make a service call to have it installed and no call back. Then tried calling the service manager..John...and left several messages with no call back. Terrible customer service...terrible management....Chevy and the owner of this place should be put on notice. I will post this in several places. Do not waste your time here..they don't give a damn. read more

This was the first time bring our vehicle to Garber in many years..I must say this was the best customer service I had experienced in a very long time in any service department. Jay is the name of the associate that assisted me today. He was friendly, helpful, polite and very informative. He even offered me a phone charger for my phone. The inside of Garber was extremely clean and smelled fresh. Many workers greeted me with a friendly hello and how are you. My fiance and I will be shopping soon for a vehicle, and I know where I want to purchase the vehicle from. read more

And they never sent me anything on any of the vehicles I want to talk to them about it and they blowing up my message now why would I even come in after how I was treated by you guys and bye anything from this places really read more

I'm sorry to say my once favorite auto dealership is gone. I've bought three new cars and two used from Christenson Chevrolet we always worked with Jeff and had great experience unfortunately he is no longer there but wanted to go back when my wife needed a new car. She was interested in the Malibu. The sales staff was horrible, I checked the internet and found realistic price I'm not crazy they have to keep the lights on and pay the bills so I was willing to pay a fair price. They were impossible to work with, used all the typical sales tactics, " I've to go see my manager" and were completely disinterested in making a deal just wanting to rip off customers. Instead I bought the exact car may wife wanted from Phillips Chevrolet. Do yourself a favor pass on Christenson take the 20 minutes extra drive to Phillips read more

Garber Chevy tried soliciting my 2015 Dodge Ram online. There salesman sent me 20 messages, confirming the purchase of my vehicle along with a set price, not before jumping through hoops for two days. Then at the end of the process after I was completely annoyed the manager didn't like that I was unhappy about having to drive my truck all over town so they may veiw it. So then decided to cancel the purchase. This is after wasting my time for 3 days. I will never do business with them on purchasing or selling a vehicle ,they are the most unprofessional dealership I have ever worked with. Stay away. They will waste your time. read more

Do not buy a Chevy. The moment the warranty goes, so goes the car. Expensive repairs for junk cars. The mechanic told me he sees these repairs daily. So, Equinoxes must be junk cars if this is daily. Don't waste your money. Avoid the Equinox and void Chevys. read more

My wife and I are very disappointed with our service here. They misdiagnosed an issue with o2 sensors and charged us $100 diagnostic fee that was not necessary to fix a very simple problem. When I explained the issue to them to they told us it did not matter and refused to reimburse the $100. I would never get service from here again. This is a terrible way to do business and it is very disappointing!! read more

Went in for an oil change, they over filled my oil and I had oil all over my engine a 2019 Chey Equinox only 5000 miles. Ok they made a big mistake but it's how you fix the mistakes that you make that counts They made it right. They cleaned my engine thoroughly, no more smell. And detailed my entire car, also gave me a free oil change, I don't know if I'll let them give me another oil change. I can only give 3 stars because of all the inconvenients I went through. Oh yeah they did give me a loaner to use while my car was being taken care of. read more

Absolutely worst customer service I have ever received. Brought my truck in twice for service and had absolutely horrible experiences. they don't respond to their text message system don't respond to calls. Had an 830am appointment for my truck when I texted at 230pm to see what was wrong they said they would check and get back to me then Never responded. Turns out they didn't even look at my truck that day. I wouldnt bring my lawn mower to these guys to work on read more

If you ever need a new car, this is the place to go! Jimmy was amazing and got me behind the wheel of my dream car super quick! Since it was a little late I had to take my car back for some details and they provided an amazing loaner so my day wouldn't be interrupted. I felt so special to have also gotten awesome service by Cindy. They treat their customers like celebrities! I would recommend them to anyone looking for a new car! read more

Absolutely ridiculous wait time. Why does an oil change and tire rotation take three hours?!?! When I arrived for my APPOINTMENT, the service advisor Ric threw his hands in the air like I was an inconvenience for him. Then told me it would take about an hour to an hour and a half for my car. That was a lie. I've watched multiple people come and leave the same waiting room that I've been in for THREE HOURS!! How is this good customer service? You are better off going to Jiffy Lube read more

My Wife brought her 2015 Sonic in for a simple oil change. This is the first time coming to the dealership since it changed owners. When I came home I noticed a oil stains all over the area where she parks. I checked under her car and opened the hood and the technician spilled oils everywhere! It was all over the engine compartment and dropped its way down to my brand new driveway! read more

Garber Chevrolet Highland - Oil dripping into my new concrete driveway - Car Dealers Near Me - Highland, Indiana

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Stefan was a great salesman. I told him exactly what I wanted for my trade in and about the truck I was interested in. He was super honest and transparent and so was the sales manager. I walked in at 3 today and was out at 7:30. It was such a great fast and easy experience. They were honest and answered all of my questions and I'll definitely be back for another suv in the future. Most dealerships give me a headache and your there all damn day while they pitch their quotes but I loved this one. Great job! And thanks again for my new truck! read more

Their service department is an absolute joke. I made an APPOINTMENT for an oil change over a week beforehand and I come in and they state there's a three hour wait. What is the point in making an appointment when you still have to wait three hours. There excuse is they're backed up, but they knew for over a week, my car would be there at a specific time. Go somewhere else and save yourself a headache. They lost my business for good. read more

I had a great experience. It was my first car I ever bought from a dealer and Robert Avalos made sure everthing went smooth. Great dude!

I wasn't going to come back here from when I got my last oil change. I thought I would give them the benefit of the doubt. Like being busy, things like that. I also get full synthetic oil change like mobile one. I had them change a cabin filter last time. It took about two hours for just this. Even with a 24 point inspection, it shouldn't take two Hours. I knew it was going to cost more because it's the dealership. I went back against my first mind, because l have a stupid recall on the ignition switch. So l need another oil change and thought two birds one stone. Well damn here we go again waiting two hours for an oil change and a 24 point inspection. I didn't even do the recall because l thought I would get a new FOB out of it but no. The"service advisor" told me the full synthetic oil change with mobile one like$89.95. Didn't say labor was going to be charged and give for an oil change. I get the bill after waiting two hours and pay$139.10 (used a $10 off coupon) for a damn lousy oil change!!!!! No more Christenson for nothing. Duke of oil from now on! I would of been out within 30 min. & l would have spent only about $70. Same damn lousy oil change and better service. F**k Christenson Chevy! read more

My wife and I had a great experience and was able to get our car without any problems. Mr Castro went out of his way for us to make sure we found what we wanted for our family and continued to assist us even after the sale. read more

If i could give 0 stars i would... I purchased a 2014 gmc sierra with about 90k miles on it about 6 months ago from this dealership. Not even 30 days later i notice a heater core issue ( due to the coolant build up on my windshield, that I have to wipe off every 2 days to see) and the trans is slipping at slow speeds. I bring it in to be serviced because I pay for the 3 year warranty. They tell me there is no issue with either.... I took it to an asu certified mechanic to verify the two issues, which he did.... I ended up having to replace the heater core on my own and deal with the trans. Garber also charged me $100 to tell me there were no issues, and they were very rude about it. After I replaced the heater core I noticed there was a water build up on the windshield still and water filling in my floor board. Found out the ac drain was pinched back into the firewall and draining all the water into my floor board. Of course garber didn't pay attention to this when they sold me the truck and I had to literally take everything out in order to dry the floor after I fixed the issue. I'm typically not a complainer but there's no way I should have to spend this much of my time and money on a $32k vehicle that I bought a couple months prior with a warrany.... this dealership will deny every issue with a vehicle and try to charge you through the roof whether they fix it or not. On a side note, I had an alignment scheduled last night for my truck at 4:30pm, they didn't finish it until after 7pm... I will never give this joke of a dealership a penny of my hard earned money and or time ever again. read more

I'm editing my updated review: I was disappointed with the visit but a follow up email explaining the situation and what happened does help. I will say that this dealership cares because if they didn't they wouldn't reach out and email. The issue I had has since been fixed. 4/23/16 (date of visit) This is so not like them ~ but I will give ratings as they are due.... I was disappointed this time - I have been taking my 2010 Camaro to this dealership since 2011 and for some reason this time when I got there they scanned my VIN number and told me that I did not exist in the computer system. Impossible - I have receipts for all the work that has done (oil changes, front end alignments, electrical problem, battery change, a switch that went bad behind the radio and caused the lights to go out and so on). But they insist that this car has not been in - well then I want to know who kept it for 4 days in 2014 when you had to take my dash apart to change the switch behind the radio and did the extra work that I paid your dealership for?? read more

Best experience I have ever had buying a car. Felt very comfortable the whole time. Everyone was friendly, courteous and respectful. Ryan Alberson was outstanding!!! Would highly recommend Ryan and Christenson Chevrolet to family and friends! read more

So I made an appt for a test drive for the next day - They called and cancelled it that morning because the car went out as a loaner - finally got to see the car 2 days later and we started all the paperwork - while filling out the forms they tell me about this paint and fabric warranty that I HAVE to pay 1700.00 dollars for even tho I didn't want it! I end up buying the car left it there overnight for detailing and oil change when I picked it up the next morning there were 2 dents in the "A PILLAR", they said not there problem it's my car now - as far as the detailing swirl marks all over the glass and trim paste in the seems just a complete horrible job - a 1armed blind person could have done better!!! My father in law had the same type of exp there as well, wish I would have known that before hand. Its been 3 days since my first voicemail and I left another 1 today HORRIBLE PEOPLE TO DEAL WITH!!!!!!!!!!! read more

If I could give a negative star review, I would! DO NOT go here for service on your car unless you still have bumper to bumper warranty. They charge $100 for diagnostics that you could easily go to auto zone for and get for free. Their customer service is horrible! They wanted to charge over $200 alone just to replace spark plugs. Spark plugs which cost $10 each and less than an hour to replace. They also insisted that I have maintenence work done that had nothing to do with the problems I was experiencing. Bottom line - I will NEVER be back! read more