For the East Dundee location: The team at Driven Auto are generally personable and willing to help. We specifically came for a vehicle that they had listed on their website that was within our price range. Adam was kind (we felt no pressure) and went on a separate test drive with both me and my husband as we had our baby with us and weren't able to all go at the same time. The purchase process was fairly easy and we were happy to walk away with a new to us car that same day. After driving the vehicle home, we started to notice a grinding/clanking noise. It progressed and continue to get louder, so I called as I was concerned that it could be a significant safety issue. They got us in the following Monday and were able to determine that the front passenger side control arm needed to be replaced. We are grateful that they got us in quickly and replaced this free of charge. Unfortunately, there are a few issues that we are still having with the vehicle. The active noise cancelation system (ANC) has a microphone issue. Instead of reducing road noise, it is amplifying it when accelerating between 25-35 mph. My husband pointed this out when we brought the vehicle back for the control arm, but they were unable to fix that component. Also, during our test drive we noticed a noise that sounded similarly to an electronic deadbolt locking/unlocking (gear grind) when locking/unlocking the car. This was something my husband asked about but was told it was normal. Unfortunately, however it is not normal and it is actually a failing fuel lid actuator that we will need to replace as well. A few other issues have included tire sensor and display screen connectivity issues. I know what you are thinking... you bought a used car, expect issues. Yes, yes I know. This is just a warning for due diligence, as I'm not sure what type of service checks are done before these vehicles are listed. Lastly, the only other issue is the "I Owe, You Owe" contract. This was something we were asked to sign with the promise that the dealership would provide us a second key to our vehicle within 30 days. I made multiple requests regarding this, with the last 3 requests being within the last week of that 30 day contract. On the two occasions that I spoke with Max, who had also signed the "I Owe, You Owe" contract, he had told me he had been too busy over the last few weeks to call about a second key, but would get it taken care of. This is frustrating as I guarantee if we had "owed" something, and didn't follow up within 30 days, this dealership wouldn't have taken that lightly. Thank you for coming to my Ted Talk. Good luck with your used car buying search. read more

I was pre approved for an auto loan and from a major bank, I explained to the sales person specifically who I wanted to finance my vehicle through the pre-approved bank, he assured me he would deliver. I believed him. As I reviewed the documents I signed it was apparent he misled me. The financing was through there loan financing bank. Nonetheless, I have A1 credit. I talked to the sales person and he assured me to pay three months of timely payments and I complied. Therefore, he said would refinance my loan through there financing company at lower interest rate. When I reached out to him to follow up to refinance the loan at the rate that I deserved with my outstanding credit rating. Nonetheless, he stated, "Do you like the vehicle." I stated "Yes." He then replied he couldn't change the rates and said pay the loan sooner that would bring the loan down and help adjust the interest rates. That's not the answer I was looking for. Therefore, I thought to myself well I would go back and apply to the original pre-approved loan and refinance my vehicle loan through that bank. I applied for an application to refinance my vehicle. Keep in mind I have excellent credit. I received a letter from the bank and was denied, there reason why it was denied it stated."Hail, Flood, Fire, Structural Damage, Non-U, Salvage or Branded Title." I called the bank they assured me of there findings. I explained to them in my contract I signed in corresponding block stating that the vehicle had not been hail damaged or marked "NO." Plus the Car fax report said no damage to the vehicle. They stated there findings were accurate. I went to the seller to resolve the issues, my original sales person who was present, I didn't even get a chance to talk about the issues with that sales person. I was immediately approached by a different sales person who was not familiar with the issues. He of course did not answer my questions about what the issues were. He didn't resolve them, and promised me on April 13, 2026 he would call me back with a resolution. As of this writing I have not received a response. I purchased the vehicle in good faith and if I had bad credit they would have not given me the time of day. Therefore, I have lost the motivation and faith in the car buying experience. read more

My experience may meet the definition of consumer fraud under Illinois law, and I am pursuing legal action. They sold me a car with a known issue, misrepresented its condition-putting my safety at risk-and refused to replace the failed parts when the car broke down just a few thousand miles later. The full story: I bought a used Tesla here in October 2024. There was a steering alert on the dash--salesperson Ibrahim said he would fix it. After I got home (an hour away), the alert returned. Ibrahim told me the car was in great condition (which was materially false) and that the warning just needed to be reset. A few thousand miles later, the car became inoperable. Tesla confirmed the issue was due to worn suspension parts that existed when I bought the car and quoted me over $3,000 for repairs. The dealership marked the warranty disclosure as "N/A" and failed to note any defects, which I've since learned may violate Illinois law (815 ILCS 505/2L) because the car had under 100,000 miles. They refused to cover repairs--even if I used their own shop. Their service lead, Omar, quoted me over $1,300 to fix it. I've also since learned of multiple lawsuits pending against Driven Auto Sales across the U.S. read more

Drove three hours with my husband and infant daughter to see and hopefully buy a car (prearranged the visit the day before) only to be told that the car was sold. Shocked, upset, and left with no car with a long drive back.. read more

I reached out about a car they have confirmed everything was leaving work early to go look at it and make a deal and was selling it when I got there they should tell people first come gets it not confirm a time so the person wastes there time going there to have someone buying it and given the wrong information read more

They scammed me, they sold ma a broken car that had been in an accident but it didn't show in the carfax. They knew about it and scammed me. read more

I just recently bought a car from Driven Auto Sales in Burbank, IL and it was the best decision I could of made. The car is a 2017 Mini Cooper and it drives incredibly nice. The gentleman who sold me the car, Ibrahim, was 100% professional from start to finish and made the process very very easy for me. Everyone there was very nice and courteous and I made the right choice buying that car from Driven Auto Sales, thanks again Ibrahim, and everyone there!!! read more

Waukegan, IL location is your typical Used car lot! Has good inventory but prices high, , added fees, numbers switching and games, don't negotiate, interest rates high and tell you what you want to hear to get the paper work in front of you. Dont have spare keys. Make sure it's on the WE OWE for anything! Don't believe the salesman and get everything in writing. False promises no idea about vehicle specs pushy. Bought 2 vans cause we needed them now just have to go refinance thru personal bank cause interest rates to high even with over 800 credit. Is there a such thing as a good used car lot anymore!! read more

I am very happy with my purchase. I drove 3 hours from Michigan to go this dealership and was not disappointed. Bill and Moneer were wonderful and accommodating. I love the BMW X5 I bought from them. Additionally I told them what my boyfriend was looking for and they are going to call when they find one. Definitely worth the drive. Great people, great cars, great service read more

Driven Auto Sales - My car I bought - Car Dealers Near Me - Burbank, Illinois

Seemed like nice people at first, but they lied about what bank had given me the loan. I went as far as trying to sue the place. But no luck. Read before signing anything and don't let your guard down. read more

Was sold a vehicle with a cracked catalytic converter and dealer refused refund and did a repair that did not fix the issue. Purchased warranty and service center says this part not covered off the work they performed. read more

Last week, I bought my first car from Driven Auto Sales. As a first time car buyer, I was nervous about going through the experience. The staff at the dealership made the process pretty smooth. There were some communication hiccups, but everything got smoothed out. I took away one star for that and because I felt like a staff member caught a little bit of an attitude with my dad over the phone. I don't like when my parents are disrespected for looking out for my best interest. I also feel like they were pushing me to buy the car while I was trying to secure financing from an outside source. However, I'm not really upset with that because I feel like maybe a good amount of dealerships do this. Some highlights, which definitely outweigh the two negatives, overall the staff was friendly and helpful. When I bought the car, the right mirror wasn't working properly so they fixed it for me at a small cost. I also had issues with the new tires that were put on and they sent me to Firestone because the tires were put on there. Driven Auto also advocated on my behalf and I walked out of Firestone with my tires fixed for free. Definitely don't regret my purchase and I love my car! It works well and I get compliments everyday. I would definitely recommend this dealership to people I know. read more

Came to buy a specific car. If I hadn't been looking for that specific car, I would not have dealt with them. They failed to inform me of some issues with the car such as the exhaust pressure valve being stuck, and cooling fan not functioning. I took it to a proper dealer to have it inspected, and apparently they installed the pressure valve upside down. Also the front tire had a slow leak and was flat the day after I bought the car. There's no way they didn't know about that. I would have any vehicle bought from these guys thoroughly inspected before purchase. read more

Bill the Manager and Owners dont know how to conduct business on used Luxury vehicles. I do not recommend looking at used luxury performance cars. They wont qualify you, so they wont even let you drive. their "precious" used performance m5. They are afraid to put 10 miles on car that is used and treat it as if it were brand new... That m5 was worn to S@#it on the inside mind you.. Called ahead of time saying im interested in a Used High Mileage M5* Because I am in the market for one. I drive 45 min through evening chicago traffic. Salesman calls me to confirm while im on my way. I get there. Salesman is busy and was handed to someone else. Vehicle is sitting on showroom floor. Managment or salesman wouldnt let me drive, but the kicker is that they didnt know how to even ask questions or conduct any buisness beforehand. read more

I wanted to highly recommend Driven Auto Sales in Burbank, IL. We visited "Abe" last night who showed us one of his pristine BMW'S. I have never dealt with a more pleasant, accomodating sales person. He and his manager extended us every courtesy. They have a fantastic selection of luxury vehicles that are like new, and very reasonably priced. We will be very pleased with the purchase of our BMW. read more

Driven Auto Sales - Car Dealers Near Me - Burbank, Illinois

When in the market for a car go see Bill and team! After having gone to 4 dealerships with 'bait and switch' prices, 'different car' than what they promised etc., a family member referred my husband and I to Bill. When I say top notch customer service they get it! Everything was done via phone and email due to schedules and Bill was an absolute professional. This is the way to do business and they even delivered the car to our home! I can't say enough and really appreciate Bill and team. He has made me a believer again in honest, trustworthy car salespeople! Go see them! read more

I'm going to have to retract my statement from when we brought the car. The salesman, kept asking us to post a review. Sadly, Omar and the rest of the people who work here are scammers. We've had so many broken promises to fix what was broken if we agree to buy. Lie lie lie! We've had over 19k in work to do and they have not responded nor did what they said they will do. I'm beyond upset! Warning to future buyers, please beware of a clean car. It's deception because too many major repairs were uncovered and Omar did not keep his word to make repairs and never returned any calls. We were definitely deceived!!! Too many repairs to count! They got over. I will be reaching out to the Better Business Bureau as well as the Atty General to inquire about this company conducted shoddy business tactics. read more

I've read bad reviews and figured I'd give them a shot anyways.. DONT DO IT!! I purchased a car from here and not even 8 months later, my alternator went out. This is on top of the 4 leaks that came with it, mechanical issues with the locks on the doors and basic maintenance like bad breaks and door latches.. ABSOLUTELY HORRIBLE!!!! read more

These people know how to keep their customers ! Wade was the best salesman I have ever dealt with ! This BMW absolutely amazing thanks everybody at driven ! read more

Driven Auto Sales - Car Dealers Near Me - Burbank, Illinois

Avoid this dealership like the plague! Seriously. DO. NOT. BUY. A. CAR. FROM. THESE. PEOPLE. Every single person who works there is a miserable, incompetent, thief. They will look you in they eye and lie to you. They will absolutely take advantage of you. I bought a used Honda Accord from them about a year ago and I wish I had gone literally anywhere else to buy a car. I went for a test drive in the car with Adam and one of the first things he asked me was why I didn't bring my dad or my boyfriend with me to help me out. He said a lot of other really misogynistic crap too. I asked him repeatedly for a copy of the inspection that they did of the car when they received it and he refused to give it to me but continued to assure me that it was a good car that was safe to drive. I asked if I could have my mechanic come and look at it and he flat out told me no. I needed a car urgently and took my chances. I knew it was a bad idea but I didn't really have another option. After buying it I took it to my mechanic to check it out and it was in pretty good shape except that the front right ball joint was one small bump away from snapping. He was so concerned about how dangerous it was that he didn't even want me to drive it back to the dealership. Also, when I bought the car the windows didn't roll up or down. They told me they would fix it (and I got it in writing) so when I took it back the next day to be fixed I reamed them for selling me a car that was categorically dangerous to drive. They told me in a very patronizing manner that I was massively overreacting. I insisted on speaking with their head mechanic Peter and he said that they would replace the whole control arm. I waited for 2 hours for them to fix it and they eventually gave me a loaner and told me to come back the next day. When I came back to get it, the windows were still broken. So I had to wait another 3 hours for them to fix the windows. When I got the car back, the windows worked but they had messed up the door lock actuators so that you can't open the back doors from the inside (like a police car) and all of the doors have to be locked and unlocked manually. Fast forward a year, I was leaving to drive to work and the axle of the car snapped in half. I had to replace the axle and both of the ball joints that they had supposedly "fixed". I'm certain that they either a) didn't fix the problem and sat around to waste my time, or b) "fixed" it with crappy used parts that were just as shoddy. If I had been driving when that happened, someone could have gotten killed. My takeaway from the whole experience is this: Peter, their mechanic is a lazy moron and everyone else is a schmuck. I learned my lesson and I now know better for next time. I'm mostly just writing this so that other people don't have to go through what I did. Someone shouldn't have to be on guard 100% of the time to avoid being screwed over and end up buying a car that is going to kill them. These people put on a good show but just do yourself a favor and go somewhere else. read more

If your looking for a good quality car this is the place to go. I work full time hours and by the time I start and finish work they are closed but they made it work for me so that I did all the paperwork from my job and just had to pick up the car. Very respectful people. When you go ask for the salesman najeeb. read more

DO NOT TRUST JAMES MASOUD OR DRIVEN AUTO Unfortunately I have to warn anyone considering doing business with this dealership to stay away. on September 11th I purchased a vehicle from James Masoud and I came with a pre-approved loan from Capital One. When I filled out the credit application I specifically told them to only send it to Capital One since I was pre approved so I wouldn't get hit with more than one Hard Credit check. Well about 3 weeks later I received a denial notice from Wells Fargo. They also tried to pull one over when offering an extended warranty. They told me they would reduce the warranty cost but all they did was try to hide it by messing with the loan. I would be have loved to provide a positive review but unfortunately they are the definition of grimy car salesman. read more

Ibrahim and the staff were great to deal with, respectful, honest, fair, and fast. I normally purchase high-line vehicles from the mainline dealer, but Driven provides an experience that is better than most with vehicles that are very clean. Thanks for the great Audi for my wife and kids. I will definitely let Driven earn my future business if I'm looking for a particular vehicle. Thanks again, Shaun read more

"They will run your credit without permission " I came into this dealer ( The Oak Forest) location to purchase a truck because my Credit Union's website had them recommended. I was pre-approved by the credit union so I did not need financing. I was told my social was needed to get the payoff of my trade-in. I stressed I did not want to give my social and did not under any circumstance want my credit ran. I left the dealership at 1pm with the truck and checked my email at about 7pm to see my credit has been ran without my consent or an application. When I contacted the dealership I was told the system automatically runs credit ( a bold faced lie). I have asked for a letter to send to the reporting agencies and have been blown off. I would not recommend these guys they are very dishonest. read more

Nick and the guys at Driven Auto sales really did a great job. The purchase was smooth and easy. Driven Auto has a really nice inventory, so be sure to check them out! read more

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Fantastic selection of cars and a very attentive staff. Ibrahim helped me in my selection process and was easy to work with and understanding of my budget and selection. In the end I did not make a purchase with Driven Auto, but Ibrahim did not push the sale and he understood my position and reasoning for going with a different car. I highly recommend shopping with Driven Auto Sales! read more

RUN don't walk from this worthless piece of @@@@. Eric Carmack. They are crooks, buy a car, pay for it, 3 months no title. They don't pay their bills, so the their bank keeps your title. I will find him. read more

Purchased a Audi S7 from Mo like 4 months ago. The car is excellent still and no problems at all.

HOLY LUXURY CARS!!! ...Speechless....Thrilled...Surprised...Satisfied....Amazed. I've been known for writing pretty long reviews so if you aren't the "reading type", the synopsis is -"Get off of your rear and GO TO DRIVEN NOW - If you are disappointed you can personally hunt me down and punch me in the throat - Life changing car buying experience! Now as for the lengthy review: Hats off to this place; standing ovation! Ibrahim, Bill and Mo have found a customer for life. Being that I have an addiction to buying cars, what I discovered yesterday (Driven Auto Sales) might be the equivalent of a Methadone addict finding a Meth House offering nearly free Meth (Don't confuse my analogy, there is no Meth at Driven, so if you are looking for drugs, you are going to be very disappointed). However, if you are looking to buy a car, you've found the right place! I have been shopping around for a third car as a"toy" and was very particular with what I wanted. Found Driven Auto Sales from CarGurus. After searching online for a couple of months, it really came down between two almost identical sports cars. One in Virginia and one at Driven (I reside in Chicago). When I am buying cars, my first step is usually searching CarGurus.com, my second is searching the dealer's website and the third is Yelp. . VIRGINIA DEALER Long story short - quasi negotiated price - was kinda thrown off by some spam, and was planning to fly to VA to pick up the car. 3.5 Yelp rating - mostly lowered by trolls. DRIVEN AUTO SALES I then visited Driven's website. Once I located the car in their site, I arrived on yelp. 5 Star Review, 5 Star Review, 5 Star Review... EVERY SINGLE REVIEW WAS FIVE STARS. My interest (and suspicious) had peaked. I called Driven was put in touch with Mo (Financing Manager) who explained that the sales reps were with other customers but made himself available to answer my questions. He encouraged me to come to the dealership to take a look at the car since I was local (not in a pushy "once we get you here, you will leave with a car" way). When I showed up my heart started racing.. Holy Luxury Car Heaven! They lot is FULL of almost new luxury cars... I mean FULL! Anyway, Mo greeted me and introduced me to Ibrahim. We hit it off immediately. What a great guy! After returning from the test drive (he may or may not have been encouraging me to test the limits of the car as we were spinning around town) the dreaded "negotiation" began.... Surprisingly, the process was the LEAST "high pressure" experience ever and was more conversation than negotiation! At one time, when describing the VA "Deal" to them (and them checking it out), Bill (manager - also a great guy) actually said "that's a great deal" to my VA option... He indicated although he preferred I purchased from Driven, he confirmed that I was offered a great deal on the VA option. It was authentic too - NOT a sales pitch. It at that time that I realized I had stumbled on a TRUE GEM; no High Pressure, complete transparency and I could vouch for the other 5* Yelp Reviews... I was sold. The "negotiation" was quick, transparent (absolutely no pressure or BS) and VERY FAIR. I can't stress there was, literally, ZERO pressure to buy the car....they just wanted to make sure I was happy. Similarly, the financing was super fast (they work will almost all major banks) and Mo got me locked with a great rate from Wells Fargo. After a handshake, Mo began the paperwork and I noticed that all of the staff who had previously been smiling were... still smiling. This confirmed (not that I needed confirmation) that It wasn't an act. I was offered soda, I was offered water (they gave me so much bottled water I don't think I need to hydrate for a week) and while the paperwork was being completed I, literally, got to "know" the staff. Not in a "What do you do for a living" type of way but more "I'm sorry you lost your father years ago" kind of way. I've met some great people and some great friends! This is not your average car dealership or your average "business". After the paperwork was signed (in the meantime they washed, waxed & buffed the car) I was handed a Key shook hands with everyone. But the "transaction" didn't end there. After they had (presumably) made money from me they were still ....talking to me.... getting to know me better - sharing stores - etc. Ibrahim (I would highly encourage you to ask for him), although it was quickly approaching 8pm on a Friday, was not in a rush to force me out - but instead, literally, wanted to talk (in a good way). We sat in my "new" car with the windows rolled down for another 20 minutes and just chatted... All I can say is this place is truly different. I've written several other 5 star reviews for other car dealerships - but because of Driven, the bar has been raised. Give Driven a chance before you buy a used car ANYWHERE else. Driven Auto - you have a customer for life! read more

I can tell you that I recently purchased a Q 50 sport from Driven auto sales, My Sales person was Mike I must say I was set to Haggle and Argue for a good deal but Mike cut me such a good deal it was really a stress free deal. I would tell anyone looking for an Awesome Deal go to Driven auto sales and I am not the type of person that writes reviews but I had to do it. The service is truly top notch. read more

I recently purchased a nice Passat from driven. I brought in a "dinged" up civic, test drove a S series Passat, quickly negotiated trade in, and was in and out under 90 minutes. Overall positive experience. Worked with Adam throughout. Very helpful, friendly, and genuine guy. They don't budge much on sticker price, as they're Internet pricing low to start, but worked with me on trade, and significantly beat my already low BofA rate. read more

I bought a car here last week and I must say it was one of the best car buying experiences I've ever had.The gentlemen here weren't pushy at all and they worked with me to get the exact car I was looking for! I got the Kia I had been eying for months and I couldn't be happier with my purchase. They were really helpful and went above and beyond to ensure I left in exactly what I came for. I recommend this place for anyone who wants a car buying experience that doesn't feel like a scam. Definitely coming back to get my next car here. read more

I was in the market for a BMW 4 Series M package for over 5 months. After countless visits to dealerships that tried to overcharge me for a vehicle and pretty much, horrible service, and lack of knowledge on their OWN inventory, I found the BMW 428i M package on their website, called them and schedule a same day appointment to check out the car. When I got there, unlike other places I've been to, the car was cleaned and ready for a test drive. My sales person explained everything about the car, showed me the CarFax and all other information regarding when the vehicle was in for maintenance all of that other good stuff. Negotiation was the best experience. The General Sales Manager came over, greeted himself, and asked me what I was comfortable with regarding monthly payment, price, and interest rate. It was as if everything I said, that's how he made it happen on paper. Safe to say this dealership is very reliable, clean, friendly and willing to work with you until you walk out a happy customer. I will definitely refer anyone that is looking for a car and great sales people! Enjoying my car! read more

Driven Auto Sales - Car Dealers Near Me - Burbank, Illinois

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We live in Elgin, so we called ahead to dealership after seeing an SUV we liked. We spoke with an Ali in sales. He sent us the carfax, said no damage and everything looked fine. We test drove the vehicle and fell in love with it. Dealing with the salesman was fine and we agreed on a price. Then we went to sign the documents to purchase the SUV. We went into the financial department and started doing the paperwork. Everything looked fine, untill the very last form. It said structure damage. They said it was nothing, but wanted me to " sign a disclosure ", stating that we were okay with structural damage on this vehicle. This was the last form. I said "No Way" as this is the frame. They wasted my time, lied to me when we called and seeming decieved CarFax, as the SUV had structure damage. I feel they lied to us, did the whole sale procedure and hoped we would just sign - that the car had structural damage. These guys must be high. Still considering calling the Better Business Bureau. Buyer beware.... I give them an F- Rating Kerry L. Elgin, Illinois read more

These guys are the best ! They are very honest with there price ! I bough a bmw 435i drive and I didn't like the tires and it came with one key so I told them I like the car but I need new tires and another key and they were so helpful and got me new key and new tires !!good price , low rate ! Thank you Ibrahim and he's crew ! They awesome great experience with you guys ! read more

Adam and Bill were extremely nice and helpful. They are definitely not your typical car salesmen and didn't make me feel pressured or annoyed whatsoever. I love my new car! Would recommend anyone to this dealership. Thanks guys! read more

Extremely nice selection of cars. Their cars are cleaner and in better condition than most dealers. They treat their customers right and make the buying process easy. I love my new Audi! ;) read more

Hands down one of the most impressive used car collections in the Midwest! Friendly and polite sales staff. I was asked if I wanted coffee or water three or four times, lol. More than proficient technicians also. Thank You Bill!! read more

These guys are the SCUM of the earth. Ripoff riffraff run and keep your money. They sold me a car w undocumented problems and I paid outright, 5 months later still no car title just like other buyers. I reported them to the better business bureau and will be going to the media. Scam scam scam SCUM. 0 stars read more

A very professional dealership with top notch customer service. I came in and was attended to right away. Bill was very passionate about the cars he was showing and knowledgeable about them too. I would recommend Bill & Driven Auto to anyone. read more