For the East Dundee location:…read more The team at Driven Auto are generally personable and willing to help. We specifically came for a vehicle that they had listed on their website that was within our price range. Adam was kind (we felt no pressure) and went on a separate test drive with both me and my husband as we had our baby with us and weren't able to all go at the same time. The purchase process was fairly easy and we were happy to walk away with a new to us car that same day. After driving the vehicle home, we started to notice a grinding/clanking noise. It progressed and continue to get louder, so I called as I was concerned that it could be a significant safety issue. They got us in the following Monday and were able to determine that the front passenger side control arm needed to be replaced. We are grateful that they got us in quickly and replaced this free of charge. Unfortunately, there are a few issues that we are still having with the vehicle. The active noise cancelation system (ANC) has a microphone issue. Instead of reducing road noise, it is amplifying it when accelerating between 25-35 mph. My husband pointed this out when we brought the vehicle back for the control arm, but they were unable to fix that component. Also, during our test drive we noticed a noise that sounded similarly to an electronic deadbolt locking/unlocking (gear grind) when locking/unlocking the car. This was something my husband asked about but was told it was normal. Unfortunately, however it is not normal and it is actually a failing fuel lid actuator that we will need to replace as well. A few other issues have included tire sensor and display screen connectivity issues. I know what you are thinking... you bought a used car, expect issues. Yes, yes I know. This is just a warning for due diligence, as I'm not sure what type of service checks are done before these vehicles are listed. Lastly, the only other issue is the "I Owe, You Owe" contract. This was something we were asked to sign with the promise that the dealership would provide us a second key to our vehicle within 30 days. I made multiple requests regarding this, with the last 3 requests being within the last week of that 30 day contract. On the two occasions that I spoke with Max, who had also signed the "I Owe, You Owe" contract, he had told me he had been too busy over the last few weeks to call about a second key, but would get it taken care of. This is frustrating as I guarantee if we had "owed" something, and didn't follow up within 30 days, this dealership wouldn't have taken that lightly. Thank you for coming to my Ted Talk. Good luck with your used car buying search.

Traded in my vehicle & received a vehicle with quite a few issues. In the two weeks i've had it…read moreit's been one thing after another, i'm on my second week without the vehicle & havent had it for over a week. I was told they don't have a loaner to offer, they don't know what's wrong with the vehicle or when it will be ready. Then I got your standard we don't even have to help speech as if i should be grateful they are trying to help with this might be piece of shit they sold me. Im definitely looking int speaking with an attorney depending on what happens moving forward. I've had his happen in the past & was able to come to terms & can only hope Im able to do the same with them. They also took in my trade in saying the miles had been messed with and they can't sell the vehicle so they were only going to offer 2000 on the trade in, only to see they indeed are selling the vehicle. Il provide an update meanwhile i'm goin to seek legal advice and file a complaint with the IL attorney general. I recommend everyone document all issues you have with your vehicle if you notice and send all issues in writing to the dealer and keep copies for yourself. Lemon law rarely applies to used cars but there still are ways you jsjt need to do a very thorough check history on the car what they serviced, and what was clearly lied about. There's always inconsistencies in paperwork and stories, also document whom you spoke to when and what was said. Good luck and buyer beware! UPDATE not even 3 months in engine issue. I'm currently speaking to a contingency based lawyer, after explaining my situation, providing some documentation, I was told i might just have a case. I've spoke to two attorney from this firm and am waiting for call back with another to find out if we can move forward. From 3 days in i've had multiple issues with the vehicle and heard every excuse under the sky. Will post an update for those trying to reach out, kindly email me at hendrixvivian8@gmail.com

I would like to shoutout Emilio for helping me and being very helpful when getting my first car, I…read morejust got it in May 11th and left happy! I appreciate his service and hope to do more business doen the line.

I originally was so unhappy and things didn't go right initially, but Steve Hoggel stepped in after…read moreI emailed him and made it right. He was sympathetic and understanding. He is a man of integrity and his word and I would definitely use his dealership again. I was very impressed with his promptness and understanding of the situation. He made it right and we're so pleased. We would definitely buy again from them !!thank you Steve ! You are a man of your word and we were so impressed with your diligence and integrity in following through and making this right.!!And our thanks to your dealership for making this right! We will most definitely buy from you again!! Our sincere appreciation and thanks!!

Great experience working with John and Erin. Would absolutely recommend and buy from again!read more

I really appreciate this dealership and workers!!! I finally am in a vehicle thanks to odei & eran…read more!!!! If I could give 100 stars I would!!! Highly recommend if you are looking for something to your liking they have plenty of options and will have you driving off satisfaction guaranteed. I lost hope but they made it happen for me !! Thanks Baha auto & odei & eran.

They required me to pay a bunch of cash up front, no receipt then I wasn't even able to claim my ev…read morecredit of 4000,00 because they would not register as a clean vehicle dealer. The owner wouldn't even return my call or respond to my email!

Was lied too and they use decptive practices to move cars. They will not honor thier 15/500 mile…read morewarranty. If any issue they will block your number and not help you in any way to honor contact and just try to wait you out to just pay for repairs yourself. Please do not deal with this dealership yoou will deaply regret it.

Spoke w/Raul on the phone on Saturday, and told him I live 4.5 hrs away, and I will be there on…read moreMonday to purchase the car because I will need financing thru my bank. He said that would be just fine. Then he suggested I pay a $500 deposit to save the car and I said I could absolutely do that. Upon concluding our conversation on the phone, he changed his mind and said I wouldn't need a deposit, and that the car will "be there." Sunday I realized banks are closed for MLK, and I promptly messaged Raul and explained that I will come first thing Tuesday morning and he confirmed our appointment Tuesday morning. Then I received a text Monday afternoon from "Raf" stating he sold the car. I am sincerely disappointed. Inconsiderate, and flaky dealer

This is my second time getting a vehicle here, they are always amazing. Al managed to make my…read moresecond vehicle possible for my birthday. Highly recommend Jz auto sale, always ask for Al

First off, this s#@thole is off, and I mean OFF, a main Street, Harlem, you have to fight truck…read moretraffic to get to this place. When you finally do, guess what????? You can't find any parking that will secure your car, what?, have it on a single lane street where trucks and other cars drive past???? So you fix my mechanical problem and then I have to go to a body shop because the rear view mirror got damaged??? This place is utterly stupidly placed, it shouldn't be allowed where it is located because it's a hazard to traffic.

I was very excited to purchase a 2015 Prius Plug-in with on 19k miles for $16,900 they advertised…read moreon both their website and Cars.com. They advertised the car as accident free and a clean title. I made an appointment to go see the car and even got my paperwork ready to purchase it. Out of an abundance of caution I decided to run a Carfax report to confirm their claims. The title was branded and the car had been stolen and mileage altered! I am now out $39.99 for the Carfax report. DO NOT DO BUSINESS WITH THESE CROOKS!!

I had an excellent experience at the Gerald Honda of Countryside dealership from start to finish…read more Terry answered all my questions, took the time to explain everything clearly, and made me feel completely comfortable with my purchase. There was never any pressure, and I truly felt that he had my best interests in mind throughout the process. It's refreshing to work with a salesperson I can genuinely trust. The entire dealership was professional, friendly, and easy to work with. I highly recommend Terry and this dealership to anyone looking for a great car buying experience. Thank you for making the process so smooth and enjoyable!

I recently bought Honda Civic Hybrid for my daughter and it was a very pleasant experience. Our…read moresales person Daniel De La Torre Jr is very responsive, and transparent throughout the process. We will definitely reach out to the dealership and Junior for any future needs for Honda brand cars.

Loved tom very sweet and cool guy tried his best talking in spanish and making small talkread more

Immediately got defensive when I asked basic service related questions and the only answer I got…read morewas that they didn't even inspect the car they were selling. Happy I called before wasting my time going in person. If you want a sassy salesman with an undermining tone than this is your place.