I was assured that the coolant level sensor light was on due to a broken fuse. Well this was a lie…read moreto my face as I was just in the city yesterday from Dupage and the coolant expansion tank blew up! Yes it blew up! Greaaaat work. The people are friendly and will try to save you money. I wonder how...I was told by helmut 'we're a small car dealer we can't sell damaged cars.' My ass haha. Stay away!!! Now that I think about It, This dealer is so deceptive they have the name 'chicago Cars US' as their main title but they come up primarily if you search for 'chicago auto mart'. Hmmmmmmm After looking back upon a few months, they were very nice people, I got what I paid for more or less... Hood still won't open 100%. But they were very kind polite. Besides the one problem I had with cooling which was 500$. It's been great.

A friend of mine recommended this place. I got my Cadillac here last month and I've been loving…read moreit! The staff here is great, and very helpful. A++

My experience may meet the definition of consumer fraud under Illinois law, and I am pursuing legal…read moreaction. They sold me a car with a known issue, misrepresented its condition-putting my safety at risk-and refused to replace the failed parts when the car broke down just a few thousand miles later. The full story: I bought a used Tesla here in October 2024. There was a steering alert on the dash--salesperson Ibrahim said he would fix it. After I got home (an hour away), the alert returned. Ibrahim told me the car was in great condition (which was materially false) and that the warning just needed to be reset. A few thousand miles later, the car became inoperable. Tesla confirmed the issue was due to worn suspension parts that existed when I bought the car and quoted me over $3,000 for repairs. The dealership marked the warranty disclosure as "N/A" and failed to note any defects, which I've since learned may violate Illinois law (815 ILCS 505/2L) because the car had under 100,000 miles. They refused to cover repairs--even if I used their own shop. Their service lead, Omar, quoted me over $1,300 to fix it. I've also since learned of multiple lawsuits pending against Driven Auto Sales across the U.S.

For the East Dundee location:…read more The team at Driven Auto are generally personable and willing to help. We specifically came for a vehicle that they had listed on their website that was within our price range. Adam was kind (we felt no pressure) and went on a separate test drive with both me and my husband as we had our baby with us and weren't able to all go at the same time. The purchase process was fairly easy and we were happy to walk away with a new to us car that same day. After driving the vehicle home, we started to notice a grinding/clanking noise. It progressed and continue to get louder, so I called as I was concerned that it could be a significant safety issue. They got us in the following Monday and were able to determine that the front passenger side control arm needed to be replaced. We are grateful that they got us in quickly and replaced this free of charge. Unfortunately, there are a few issues that we are still having with the vehicle. The active noise cancelation system (ANC) has a microphone issue. Instead of reducing road noise, it is amplifying it when accelerating between 25-35 mph. My husband pointed this out when we brought the vehicle back for the control arm, but they were unable to fix that component. Also, during our test drive we noticed a noise that sounded similarly to an electronic deadbolt locking/unlocking (gear grind) when locking/unlocking the car. This was something my husband asked about but was told it was normal. Unfortunately, however it is not normal and it is actually a failing fuel lid actuator that we will need to replace as well. A few other issues have included tire sensor and display screen connectivity issues. I know what you are thinking... you bought a used car, expect issues. Yes, yes I know. This is just a warning for due diligence, as I'm not sure what type of service checks are done before these vehicles are listed. Lastly, the only other issue is the "I Owe, You Owe" contract. This was something we were asked to sign with the promise that the dealership would provide us a second key to our vehicle within 30 days. I made multiple requests regarding this, with the last 3 requests being within the last week of that 30 day contract. On the two occasions that I spoke with Max, who had also signed the "I Owe, You Owe" contract, he had told me he had been too busy over the last few weeks to call about a second key, but would get it taken care of. This is frustrating as I guarantee if we had "owed" something, and didn't follow up within 30 days, this dealership wouldn't have taken that lightly. Thank you for coming to my Ted Talk. Good luck with your used car buying search.

We bought our 2027 crv here and was done quickly and professionally Benny Alvarez was good. Good…read moreplace to buy.

I originally was so unhappy and things didn't go right initially, but Steve Hoggel stepped in after…read moreI emailed him and made it right. He was sympathetic and understanding. He is a man of integrity and his word and I would definitely use his dealership again. I was very impressed with his promptness and understanding of the situation. He made it right and we're so pleased. We would definitely buy again from them !!thank you Steve ! You are a man of your word and we were so impressed with your diligence and integrity in following through and making this right.!!And our thanks to your dealership for making this right! We will most definitely buy from you again!! Our sincere appreciation and thanks!!

Great experience working with John and Erin. Would absolutely recommend and buy from again!read more

Awesome owner! Extremely friendly and great service overall. Definitely recommend this dealership.read more

They were very nice, no pressure, an enjoyment to work with!…read more My daughter bought a 2012 Nissan Versa and as a concerned Dad, I accompanied her at the dealership and was happy I did!! Thanks to GM Greg, Salesman Mark and the cool financing guy with a lot of experience who got us the best rate! Thank you all!! George & my Daughter Lizzy

I had a terrible, disappointing, and frustrating experience that made me absolutely furious with…read morethe interaction I had with Tommy and Johnny at Midway Autohaus, 7405 S Harlem Ave, Bridgeview, IL 60455 After purchasing a vehicle, I was informed by Tommy during the third week of my possession of the vehicle that my financing had not been approved. Tommy then texted me, threatening me to go back to the dealership or else he would void the plates or put the car out for repo. I told him I couldn't go during workdays, so I scheduled an appointment for Saturday the 18th of July. At the dealership, I was told that for me to be able to keep the car, I should sign a new contract with different financing terms and make an additional down payment. I found these new demands ridiculous and unreasonable, and they raised significant red flags and serious concerns about the legitimacy of the transaction. As a result, I declined to sign the new contract and instead requested that the transaction be unwound. Immediately, Tommy got very agitated and raised his voice, saying that the dealership would keep my down payment. When I asked Tommy to show me which part of the contract allows him to keep my down payment, he refused to tell me. I reviewed the purchase contract I was provided, and I could not find any provision that would allow the dealership to retain my down payment under these circumstances. He said he had a document signed by me that allows him to keep the down payment. When I asked him to show it to me, he refused. This document was not included in the list of documents I received when I signed the contract. He then requested another employee to block the car in the lot. At this point, he was yelling at my mother and me. He literally forced us out of his office and threatened to call the police on us, saying that I would go to jail, which I found shocking. He then attempted to leave the building but later returned to his office, shut the door on us, and hid there. He made one of his co-workers, who identified himself as Johnny (the same one who blocked the car), talk to us because, for whatever reason, he could no longer speak to us. I was not provided with any written receipt or documentation acknowledging that the dealership had possession of the vehicle. I also requested copies of all documents I had signed, including a document the Midway Autohaus claimed allowed them to keep part or all of my down payment. Still, Tommy and Johnny refused to provide me with a copy. I contacted the police to document the situation, but they advised it was a civil matter. I have since requested all documentation in writing, but they have not responded. My biggest concern is the return of my down payment. Despite the financing falling through and my request to unwind the transaction, Tommy claimed that Midway Autohaus would keep my entire down payment and refused to provide the document he said authorized them to do so. As a customer, I genuinely feel like I got SCAMMED. No customer should ever have to fight to recover their own money or be denied copies of documents they signed. Based on my experience, I strongly urge anyone considering doing business with Midway Autohaus to proceed with extreme caution. Read every document carefully, insist on receiving copies of everything you sign, and do not rely on verbal promises. I wish I had chosen a different dealership, and I hope this review helps others avoid going through what I experienced. I have also sent a formal email requesting copies of the documents related to my transaction and an explanation regarding my down payment. Still, I have not received any response from Tommy. I sincerely hope someone from Midway Autohaus management or ownership will review this matter, contact me directly, and work toward a fair resolution. I would much rather resolve this issue professionally than continue escalating it through consumer protection agencies and other appropriate channels.

We had an amazing experience. The buying process was smooth and straightforward Al and the whole…read morestaff are extremely knowledgeable, helpful and courteous. We are very very happy, and recommend JZ Auto Sales to anyone looking to buy a car.

Spoke w/Raul on the phone on Saturday, and told him I live 4.5 hrs away, and I will be there on…read moreMonday to purchase the car because I will need financing thru my bank. He said that would be just fine. Then he suggested I pay a $500 deposit to save the car and I said I could absolutely do that. Upon concluding our conversation on the phone, he changed his mind and said I wouldn't need a deposit, and that the car will "be there." Sunday I realized banks are closed for MLK, and I promptly messaged Raul and explained that I will come first thing Tuesday morning and he confirmed our appointment Tuesday morning. Then I received a text Monday afternoon from "Raf" stating he sold the car. I am sincerely disappointed. Inconsiderate, and flaky dealer

First off, this s#@thole is off, and I mean OFF, a main Street, Harlem, you have to fight truck…read moretraffic to get to this place. When you finally do, guess what????? You can't find any parking that will secure your car, what?, have it on a single lane street where trucks and other cars drive past???? So you fix my mechanical problem and then I have to go to a body shop because the rear view mirror got damaged??? This place is utterly stupidly placed, it shouldn't be allowed where it is located because it's a hazard to traffic.

I was very excited to purchase a 2015 Prius Plug-in with on 19k miles for $16,900 they advertised…read moreon both their website and Cars.com. They advertised the car as accident free and a clean title. I made an appointment to go see the car and even got my paperwork ready to purchase it. Out of an abundance of caution I decided to run a Carfax report to confirm their claims. The title was branded and the car had been stolen and mileage altered! I am now out $39.99 for the Carfax report. DO NOT DO BUSINESS WITH THESE CROOKS!!

Had a great sales guy who wasn't pushy. Answered all my questions and was was a pleasure to speak…read morewith. Thanks Bob O. Definitely would recommend to family and friends.

We recently purchased a Honda Ridgeline after shopping at three different dealerships and…read moreconsidering three different makes and models of trucks. What ultimately stood out to us -- beyond the Ridgeline itself -- was the exceptional customer service we received from Daniel De La Torre Jr., aka "Junior." From our very first interaction, Daniel De La Torre "Junior" was calm, knowledgeable, informative, and, most importantly, never pushy. At the other dealerships, we were constantly asked what other trucks we were considering, told they could make us a "killer deal," or kept at the dealership while another manager came over to try to close the sale. Junior never did any of that. Instead, he listened. He asked what was important to us, answered our questions honestly, and gave us the information we needed to make our own decision. The Honda Ridgeline is a great truck and in many ways sells itself, but Junior was absolutely a major factor in why we ultimately chose the Ridgeline over the other makes and models we were considering. What impressed us most was that we never felt like Junior was trying to "sell" us something. When discussing different options and features, he explained them without trying to convince us that we needed every upgrade. He even shared some of his own experiences and what works for his family, while reminding us that we needed to choose what worked best for ours. That approach really built our trust. Junior also went above and beyond to find the exact exterior and interior color combination we wanted, even though his dealership did not have it in stock. Whenever a new Ridgeline came in, he would send us pictures and keep us updated. I still remember him telling us, "Don't worry, we will get you the truck you want." And he did! When it came time to make the purchase, he took the time to go over the details and fine print so we understood the whole picture. His recommendations actually made sense based on what we had told him was important to us. Even after the sale was complete, he didn't rush us out the door. He sat with us, walked us through the truck's features and technology, and even showed us which apps to download so we could get the most out of our new Ridgeline. That is what customer service should be. We also had an excellent experience with our finance manager, David Castellanos. David was knowledgeable, patient, personable, and made what can sometimes be the least enjoyable part of purchasing a vehicle surprisingly easy. He clearly explained all of the financing information and took the time to answer our questions without making the conversation feel like it was just about numbers. When it came to warranties and additional coverage, he didn't simply try to sell us everything available. He listened to how we planned to use the truck, explained the different options, and helped us determine which coverage actually made sense for us. There was no pressure and no rushing, and he never made us feel uncomfortable or foolish for questioning whether we needed a particular warranty. We really appreciated David's honesty, patience, knowledge, and personality throughout the entire finance process. When you are shopping across different makes and models, the vehicle itself is obviously important -- but so is the experience and the people you are working with. We purchased the Honda Ridgeline because we loved the truck, but Junior and the way he treated us throughout the process played a significant role in our decision. If you are shopping for a Honda, I highly recommend asking for Daniel De La Torre Jr. -- "Junior." He is an example of what the car-buying experience and customer service SHOULD be. And when it comes time for financing, you will be in great hands with David Castellanos as well. Thank you both for making such a major purchase such a positive experience. We absolutely love our new Ridgeline! THANK YOU Junior!

Great experience they took good care of me allow me to do an independent inspection has been a good…read morecar so far I have no complaints.

Salespeople are rude and unprofessional, and its confirmed by other reviews here…read more Reached out about a car they had listed. Took two separate asks just to get pictures of the underside/rocker panels, which should be a pretty normal request before driving out to look at anything. First response was just "no rust very good condition" with no pics, had to ask again before they actually sent some. When I said I wasn't sure about coming in because of the distance and other listings with lower miles/price for the same car, the salesman (Tomek) got pretty rude about it, accused me of "wasting his time." I was just trying to gauge if there was room to negotiate before making the drive out, which is normal buyer behavior. Not a good look if a straightforward question about pricing gets you attitude before you've even seen the car in person. AVOID!

Wonderful customer service from start to finish. Clean showroom with a great selection of vehicles.read more

Service department 1 star…read more Scheduler Leslye persuaded my mom into getting car serviced, although my mom was adamant it wasn't a good time. She misled us assuring that a promotional discount would be applied if we proceeded at this time, quoting the discounted final price and adding it to the notes for the advisor to honor at time of appointment. Upon arrival, Jarrett not only did not honor what we were told and led to the appointment, but claimed to not see her notes. Very MISLEADING practices all around as we ended up spending almost double the quoted price... all for a service we didn't intend on getting at the time and frankly would have held off on for the time being as intended. To make matters worse, our 1 hour to 1 hour and 15 minute quoted wait time ended up being 2 hours because Jarrett left us waiting in the lobby an additional 40 minutes with no update. We visibly saw our car pulled around and parked for customer pickup yet it was only until we finally inquired the eta that Jarrett informed our car was ready and checked us out. His entire demeanor and the overall experience was unnecessarily dismissive and unprofessional. Lastly, the pictures show what the car looked like after the complimentary included 'car wash' that the service advisor assured. Poor customer service and experience and I truly hope that management reviews this so it doesn't happen again. Customers should be able to trust the pricing they are quoted, and definitely expect basic courtesy and transparency throughout the service process.