I was assured that the coolant level sensor light was on due to a broken fuse. Well this was a lie…read moreto my face as I was just in the city yesterday from Dupage and the coolant expansion tank blew up! Yes it blew up! Greaaaat work. The people are friendly and will try to save you money. I wonder how...I was told by helmut 'we're a small car dealer we can't sell damaged cars.' My ass haha. Stay away!!! Now that I think about It, This dealer is so deceptive they have the name 'chicago Cars US' as their main title but they come up primarily if you search for 'chicago auto mart'. Hmmmmmmm After looking back upon a few months, they were very nice people, I got what I paid for more or less... Hood still won't open 100%. But they were very kind polite. Besides the one problem I had with cooling which was 500$. It's been great.

A friend of mine recommended this place. I got my Cadillac here last month and I've been loving…read moreit! The staff here is great, and very helpful. A++

This is a horrible place to buy a used car, I would give this business 0 stars if that was an…read moreoption. The car dealer showed great customer service and interest in customer needs at the beginning when first purchasing , he guaranteed the cars at his lot were legit and no problems would be happening but just in case we were offered 2 year warranty on the car if anything does happen to be wrong with the car he has top notch mechanics that'll fix then. The next day I get my mechanic to check out the car and the car was not in the greatest shape it was missing general car pieces to help the car run, we then tell the dealer and his mechanics on Wednesday he then tells us there isn't any space in the lot for our car and we would have to wait until the following Monday for our car to be checked out. We then were able to negotiate him into keeping our car in his mechanic shop because we just drive almost 1 1/2 -2 hours to get there. The car was in the shop for more than a week and a half we picked it up the next Friday and it seemed fine until a few days later the car started unexpectedly turning off on us in the middle of the street, making turns , gas stations and the even check engine light turned on we've tried to switch cars and do something about it but the dealers aren't acting as courteous as they were before ! They seem to have a horrible attitude about the situation and a nonchalant attitude as if they don't care about the safety of us in the car that we got from them and is currently financing

From the owner: We specialize in the sale of Quality Used Vehiclesread more

For the East Dundee location:…read more The team at Driven Auto are generally personable and willing to help. We specifically came for a vehicle that they had listed on their website that was within our price range. Adam was kind (we felt no pressure) and went on a separate test drive with both me and my husband as we had our baby with us and weren't able to all go at the same time. The purchase process was fairly easy and we were happy to walk away with a new to us car that same day. After driving the vehicle home, we started to notice a grinding/clanking noise. It progressed and continue to get louder, so I called as I was concerned that it could be a significant safety issue. They got us in the following Monday and were able to determine that the front passenger side control arm needed to be replaced. We are grateful that they got us in quickly and replaced this free of charge. Unfortunately, there are a few issues that we are still having with the vehicle. The active noise cancelation system (ANC) has a microphone issue. Instead of reducing road noise, it is amplifying it when accelerating between 25-35 mph. My husband pointed this out when we brought the vehicle back for the control arm, but they were unable to fix that component. Also, during our test drive we noticed a noise that sounded similarly to an electronic deadbolt locking/unlocking (gear grind) when locking/unlocking the car. This was something my husband asked about but was told it was normal. Unfortunately, however it is not normal and it is actually a failing fuel lid actuator that we will need to replace as well. A few other issues have included tire sensor and display screen connectivity issues. I know what you are thinking... you bought a used car, expect issues. Yes, yes I know. This is just a warning for due diligence, as I'm not sure what type of service checks are done before these vehicles are listed. Lastly, the only other issue is the "I Owe, You Owe" contract. This was something we were asked to sign with the promise that the dealership would provide us a second key to our vehicle within 30 days. I made multiple requests regarding this, with the last 3 requests being within the last week of that 30 day contract. On the two occasions that I spoke with Max, who had also signed the "I Owe, You Owe" contract, he had told me he had been too busy over the last few weeks to call about a second key, but would get it taken care of. This is frustrating as I guarantee if we had "owed" something, and didn't follow up within 30 days, this dealership wouldn't have taken that lightly. Thank you for coming to my Ted Talk. Good luck with your used car buying search.

I was pre approved for an auto loan and from a major bank, I explained to the sales person…read morespecifically who I wanted to finance my vehicle through the pre-approved bank, he assured me he would deliver. I believed him. As I reviewed the documents I signed it was apparent he misled me. The financing was through there loan financing bank. Nonetheless, I have A1 credit. I talked to the sales person and he assured me to pay three months of timely payments and I complied. Therefore, he said would refinance my loan through there financing company at lower interest rate. When I reached out to him to follow up to refinance the loan at the rate that I deserved with my outstanding credit rating. Nonetheless, he stated, "Do you like the vehicle." I stated "Yes." He then replied he couldn't change the rates and said pay the loan sooner that would bring the loan down and help adjust the interest rates. That's not the answer I was looking for. Therefore, I thought to myself well I would go back and apply to the original pre-approved loan and refinance my vehicle loan through that bank. I applied for an application to refinance my vehicle. Keep in mind I have excellent credit. I received a letter from the bank and was denied, there reason why it was denied it stated."Hail, Flood, Fire, Structural Damage, Non-U, Salvage or Branded Title." I called the bank they assured me of there findings. I explained to them in my contract I signed in corresponding block stating that the vehicle had not been hail damaged or marked "NO." Plus the Car fax report said no damage to the vehicle. They stated there findings were accurate. I went to the seller to resolve the issues, my original sales person who was present, I didn't even get a chance to talk about the issues with that sales person. I was immediately approached by a different sales person who was not familiar with the issues. He of course did not answer my questions about what the issues were. He didn't resolve them, and promised me on April 13, 2026 he would call me back with a resolution. As of this writing I have not received a response. I purchased the vehicle in good faith and if I had bad credit they would have not given me the time of day. Therefore, I have lost the motivation and faith in the car buying experience.

I originally was so unhappy and things didn't go right initially, but Steve Hoggel stepped in after…read moreI emailed him and made it right. He was sympathetic and understanding. He is a man of integrity and his word and I would definitely use his dealership again. I was very impressed with his promptness and understanding of the situation. He made it right and we're so pleased. We would definitely buy again from them !!thank you Steve ! You are a man of your word and we were so impressed with your diligence and integrity in following through and making this right.!!And our thanks to your dealership for making this right! We will most definitely buy from you again!! Our sincere appreciation and thanks!!

This happened in November 2024 but I'm finally posting about it:…read more 99% of the reviews I write are 4 or 5 stars. That just emphasizes how ridiculous this place conducts business and how horrible our experience was. A woman named *Brittany* promised us over the phone that if we drove an hour each way from the city they had the EXACT car (color, model, everything) we wanted for us to take home SAME NIGHT and they'd have everything ready by the time we arrive at 5pm. So, we cancel dinner plans and head to the dealership! We show up and mention we're there to meet with the manager *Carolina* as directed but are shuffled around to someone else who doesn't know what's happening. After an hour of sitting around waiting for answers, we're told they don't have the car as promised. Instead, they had a different color that we could get TOMORROW. We ask if they'd at least give us a good discount for all of our troubles and when they go to talk to *Carolina* again (never met her or spoke to her directly by the way), we were waiting another ten minutes with no answers before we walked out. Moral of the story: they lie so that they can get you in the door. I'm incredibly frustrated and feel absolutely disrespected. I'm truly shocked and wish these people nothing but failure.

Great experience working with John and Erin. Would absolutely recommend and buy from again!read more

I really appreciate this dealership and workers!!! I finally am in a vehicle thanks to odei & eran…read more!!!! If I could give 100 stars I would!!! Highly recommend if you are looking for something to your liking they have plenty of options and will have you driving off satisfaction guaranteed. I lost hope but they made it happen for me !! Thanks Baha auto & odei & eran.

They were very nice, no pressure, an enjoyment to work with!…read more My daughter bought a 2012 Nissan Versa and as a concerned Dad, I accompanied her at the dealership and was happy I did!! Thanks to GM Greg, Salesman Mark and the cool financing guy with a lot of experience who got us the best rate! Thank you all!! George & my Daughter Lizzy

They required me to pay a bunch of cash up front, no receipt then I wasn't even able to claim my ev…read morecredit of 4000,00 because they would not register as a clean vehicle dealer. The owner wouldn't even return my call or respond to my email!

First off, this s#@thole is off, and I mean OFF, a main Street, Harlem, you have to fight truck…read moretraffic to get to this place. When you finally do, guess what????? You can't find any parking that will secure your car, what?, have it on a single lane street where trucks and other cars drive past???? So you fix my mechanical problem and then I have to go to a body shop because the rear view mirror got damaged??? This place is utterly stupidly placed, it shouldn't be allowed where it is located because it's a hazard to traffic.

I was very excited to purchase a 2015 Prius Plug-in with on 19k miles for $16,900 they advertised…read moreon both their website and Cars.com. They advertised the car as accident free and a clean title. I made an appointment to go see the car and even got my paperwork ready to purchase it. Out of an abundance of caution I decided to run a Carfax report to confirm their claims. The title was branded and the car had been stolen and mileage altered! I am now out $39.99 for the Carfax report. DO NOT DO BUSINESS WITH THESE CROOKS!!

My wife and I were in the market for a new compact SUV so we were doing a lot of test drives over…read morethe past few weeks on a good fit for us and with the best safety features for our newborn son. Honda quality and safety speaks for itself, so it was one of the top choices on our list. We were put in touch with Rudy Lika who is one of the senior sales associates at Gerald; he was very informative, kind, and honest with all the questions we had regarding the 2026 Honda CRV EX-L model. The test drive was fantastic, and my wife loves the classic and premium interior look. Rudy gave me the OTD price over email, so the day I came in, it took 10 minutes for us to discuss my trade-in and sign the contract. He fought hard for us to get the best value for our trade, which was the exact number I requested so the deal was quick, efficient, and smooth from start to finish. We got an incredible price under MSRP and can guarantee Rudy will give you the best price of all dealers in the area inclusive of various add-ons and your trade-in. I was at the dealer for a total of about 1.5 hours to finalize all the paperwork, and that's exactly how car buying should be. It was a very stress-free experience and I would highly recommend taking your business here if you're in the market for a new car. Thank you again Rudy and happy holidays! Best, Charlie

Great experience purchasing a car just last week. Ask for Bob Olisiewicz! He made the experience…read moresimple, quick, and easy. Traded in my 2019 Honda Accord for a 2026 Honda Accord Hybrid. Extremely satisfied with the experience and purchase. I will definitely be a returning customer!

Immediately got defensive when I asked basic service related questions and the only answer I got…read morewas that they didn't even inspect the car they were selling. Happy I called before wasting my time going in person. If you want a sassy salesman with an undermining tone than this is your place.

Absolutely unacceptable and unprofessional behavior. This…read morereview is about a 2022 Toyota Corolla Hybrid. Chris handled the financing and clearly confirmed the deal. Everything was agreed upon and moving forward. We spoke the same morning, and I explicitly told him I would call at 2 PM . Based on that conversation, I went to the bank, got a check ready, and scheduled a pre-purchase inspection. Then, without any call, warning, or basic courtesy, I received a message saying the owner decided to sell the car and it was already sold. After wasting my time, they suddenly claimed I didn't send a $1,000 deposit to hold the car something that was never clearly communicated as mandatory. That excuse came only after the car was sold. If you are negotiating with a customer and planning to sell the car to someone else, you PICK UP THE PHONE and inform them. Instead, the manager said, "I'm just a hired hand, it was the owner's call." Passing blame like this shows a complete lack of responsibility and professionalism. This dealership does not respect customers' time, does not honor verbal commitments, and operates in a completely unfair way. Total waste of time. Very disappointing, extremely unprofessional, and not how any legitimate dealership should operate.

Great place to have your car serviced they take care of you like you were family. Every time I've…read morebeen there I was treated very well.

A pretty decent Outback found but I wish we could've waited a bit longer to buy so they'd drop the…read moreprice. Paperwork is what can be elusive but we're trying to work it out and I can appreciate the effort although I'd think they know what's needed here or with regards to paperwork for registering and getting the title.