This is a horrible place to buy a used car, I would give this business 0 stars if that was an…read moreoption. The car dealer showed great customer service and interest in customer needs at the beginning when first purchasing , he guaranteed the cars at his lot were legit and no problems would be happening but just in case we were offered 2 year warranty on the car if anything does happen to be wrong with the car he has top notch mechanics that'll fix then. The next day I get my mechanic to check out the car and the car was not in the greatest shape it was missing general car pieces to help the car run, we then tell the dealer and his mechanics on Wednesday he then tells us there isn't any space in the lot for our car and we would have to wait until the following Monday for our car to be checked out. We then were able to negotiate him into keeping our car in his mechanic shop because we just drive almost 1 1/2 -2 hours to get there. The car was in the shop for more than a week and a half we picked it up the next Friday and it seemed fine until a few days later the car started unexpectedly turning off on us in the middle of the street, making turns , gas stations and the even check engine light turned on we've tried to switch cars and do something about it but the dealers aren't acting as courteous as they were before ! They seem to have a horrible attitude about the situation and a nonchalant attitude as if they don't care about the safety of us in the car that we got from them and is currently financing

From the owner: We specialize in the sale of Quality Used Vehiclesread more

For the East Dundee location:…read more The team at Driven Auto are generally personable and willing to help. We specifically came for a vehicle that they had listed on their website that was within our price range. Adam was kind (we felt no pressure) and went on a separate test drive with both me and my husband as we had our baby with us and weren't able to all go at the same time. The purchase process was fairly easy and we were happy to walk away with a new to us car that same day. After driving the vehicle home, we started to notice a grinding/clanking noise. It progressed and continue to get louder, so I called as I was concerned that it could be a significant safety issue. They got us in the following Monday and were able to determine that the front passenger side control arm needed to be replaced. We are grateful that they got us in quickly and replaced this free of charge. Unfortunately, there are a few issues that we are still having with the vehicle. The active noise cancelation system (ANC) has a microphone issue. Instead of reducing road noise, it is amplifying it when accelerating between 25-35 mph. My husband pointed this out when we brought the vehicle back for the control arm, but they were unable to fix that component. Also, during our test drive we noticed a noise that sounded similarly to an electronic deadbolt locking/unlocking (gear grind) when locking/unlocking the car. This was something my husband asked about but was told it was normal. Unfortunately, however it is not normal and it is actually a failing fuel lid actuator that we will need to replace as well. A few other issues have included tire sensor and display screen connectivity issues. I know what you are thinking... you bought a used car, expect issues. Yes, yes I know. This is just a warning for due diligence, as I'm not sure what type of service checks are done before these vehicles are listed. Lastly, the only other issue is the "I Owe, You Owe" contract. This was something we were asked to sign with the promise that the dealership would provide us a second key to our vehicle within 30 days. I made multiple requests regarding this, with the last 3 requests being within the last week of that 30 day contract. On the two occasions that I spoke with Max, who had also signed the "I Owe, You Owe" contract, he had told me he had been too busy over the last few weeks to call about a second key, but would get it taken care of. This is frustrating as I guarantee if we had "owed" something, and didn't follow up within 30 days, this dealership wouldn't have taken that lightly. Thank you for coming to my Ted Talk. Good luck with your used car buying search.

My experience may meet the definition of consumer fraud under Illinois law, and I am pursuing legal…read moreaction. They sold me a car with a known issue, misrepresented its condition-putting my safety at risk-and refused to replace the failed parts when the car broke down just a few thousand miles later. The full story: I bought a used Tesla here in October 2024. There was a steering alert on the dash--salesperson Ibrahim said he would fix it. After I got home (an hour away), the alert returned. Ibrahim told me the car was in great condition (which was materially false) and that the warning just needed to be reset. A few thousand miles later, the car became inoperable. Tesla confirmed the issue was due to worn suspension parts that existed when I bought the car and quoted me over $3,000 for repairs. The dealership marked the warranty disclosure as "N/A" and failed to note any defects, which I've since learned may violate Illinois law (815 ILCS 505/2L) because the car had under 100,000 miles. They refused to cover repairs--even if I used their own shop. Their service lead, Omar, quoted me over $1,300 to fix it. I've also since learned of multiple lawsuits pending against Driven Auto Sales across the U.S.

I would like to shoutout Emilio for helping me and being very helpful when getting my first car, I…read morejust got it in May 11th and left happy! I appreciate his service and hope to do more business doen the line.

I originally was so unhappy and things didn't go right initially, but Steve Hoggel stepped in after…read moreI emailed him and made it right. He was sympathetic and understanding. He is a man of integrity and his word and I would definitely use his dealership again. I was very impressed with his promptness and understanding of the situation. He made it right and we're so pleased. We would definitely buy again from them !!thank you Steve ! You are a man of your word and we were so impressed with your diligence and integrity in following through and making this right.!!And our thanks to your dealership for making this right! We will most definitely buy from you again!! Our sincere appreciation and thanks!!

Great experience working with John and Erin. Would absolutely recommend and buy from again!read more

I really appreciate this dealership and workers!!! I finally am in a vehicle thanks to odei & eran…read more!!!! If I could give 100 stars I would!!! Highly recommend if you are looking for something to your liking they have plenty of options and will have you driving off satisfaction guaranteed. I lost hope but they made it happen for me !! Thanks Baha auto & odei & eran.

They required me to pay a bunch of cash up front, no receipt then I wasn't even able to claim my ev…read morecredit of 4000,00 because they would not register as a clean vehicle dealer. The owner wouldn't even return my call or respond to my email!

Was lied too and they use decptive practices to move cars. They will not honor thier 15/500 mile…read morewarranty. If any issue they will block your number and not help you in any way to honor contact and just try to wait you out to just pay for repairs yourself. Please do not deal with this dealership yoou will deaply regret it.

First off, this s#@thole is off, and I mean OFF, a main Street, Harlem, you have to fight truck…read moretraffic to get to this place. When you finally do, guess what????? You can't find any parking that will secure your car, what?, have it on a single lane street where trucks and other cars drive past???? So you fix my mechanical problem and then I have to go to a body shop because the rear view mirror got damaged??? This place is utterly stupidly placed, it shouldn't be allowed where it is located because it's a hazard to traffic.

I was very excited to purchase a 2015 Prius Plug-in with on 19k miles for $16,900 they advertised…read moreon both their website and Cars.com. They advertised the car as accident free and a clean title. I made an appointment to go see the car and even got my paperwork ready to purchase it. Out of an abundance of caution I decided to run a Carfax report to confirm their claims. The title was branded and the car had been stolen and mileage altered! I am now out $39.99 for the Carfax report. DO NOT DO BUSINESS WITH THESE CROOKS!!

I had an excellent experience at the Gerald Honda of Countryside dealership from start to finish…read more Terry answered all my questions, took the time to explain everything clearly, and made me feel completely comfortable with my purchase. There was never any pressure, and I truly felt that he had my best interests in mind throughout the process. It's refreshing to work with a salesperson I can genuinely trust. The entire dealership was professional, friendly, and easy to work with. I highly recommend Terry and this dealership to anyone looking for a great car buying experience. Thank you for making the process so smooth and enjoyable!

I recently bought Honda Civic Hybrid for my daughter and it was a very pleasant experience. Our…read moresales person Daniel De La Torre Jr is very responsive, and transparent throughout the process. We will definitely reach out to the dealership and Junior for any future needs for Honda brand cars.

Loved tom very sweet and cool guy tried his best talking in spanish and making small talkread more

Immediately got defensive when I asked basic service related questions and the only answer I got…read morewas that they didn't even inspect the car they were selling. Happy I called before wasting my time going in person. If you want a sassy salesman with an undermining tone than this is your place.