This is a horrible place to buy a used car, I would give this business 0 stars if that was an…read moreoption. The car dealer showed great customer service and interest in customer needs at the beginning when first purchasing , he guaranteed the cars at his lot were legit and no problems would be happening but just in case we were offered 2 year warranty on the car if anything does happen to be wrong with the car he has top notch mechanics that'll fix then. The next day I get my mechanic to check out the car and the car was not in the greatest shape it was missing general car pieces to help the car run, we then tell the dealer and his mechanics on Wednesday he then tells us there isn't any space in the lot for our car and we would have to wait until the following Monday for our car to be checked out. We then were able to negotiate him into keeping our car in his mechanic shop because we just drive almost 1 1/2 -2 hours to get there. The car was in the shop for more than a week and a half we picked it up the next Friday and it seemed fine until a few days later the car started unexpectedly turning off on us in the middle of the street, making turns , gas stations and the even check engine light turned on we've tried to switch cars and do something about it but the dealers aren't acting as courteous as they were before ! They seem to have a horrible attitude about the situation and a nonchalant attitude as if they don't care about the safety of us in the car that we got from them and is currently financing

From the owner: We specialize in the sale of Quality Used Vehiclesread more

My experience may meet the definition of consumer fraud under Illinois law, and I am pursuing legal…read moreaction. They sold me a car with a known issue, misrepresented its condition-putting my safety at risk-and refused to replace the failed parts when the car broke down just a few thousand miles later. The full story: I bought a used Tesla here in October 2024. There was a steering alert on the dash--salesperson Ibrahim said he would fix it. After I got home (an hour away), the alert returned. Ibrahim told me the car was in great condition (which was materially false) and that the warning just needed to be reset. A few thousand miles later, the car became inoperable. Tesla confirmed the issue was due to worn suspension parts that existed when I bought the car and quoted me over $3,000 for repairs. The dealership marked the warranty disclosure as "N/A" and failed to note any defects, which I've since learned may violate Illinois law (815 ILCS 505/2L) because the car had under 100,000 miles. They refused to cover repairs--even if I used their own shop. Their service lead, Omar, quoted me over $1,300 to fix it. I've also since learned of multiple lawsuits pending against Driven Auto Sales across the U.S.

Traded in my vehicle & received a vehicle with quite a few issues. In the two weeks i've had it…read moreit's been one thing after another, i'm on my second week without the vehicle & havent had it for over a week. I was told they don't have a loaner to offer, they don't know what's wrong with the vehicle or when it will be ready. Then I got your standard we don't even have to help speech as if i should be grateful they are trying to help with this might be piece of shit they sold me. Im definitely looking int speaking with an attorney depending on what happens moving forward. I've had his happen in the past & was able to come to terms & can only hope Im able to do the same with them. They also took in my trade in saying the miles had been messed with and they can't sell the vehicle so they were only going to offer 2000 on the trade in, only to see they indeed are selling the vehicle. Il provide an update meanwhile i'm goin to seek legal advice and file a complaint with the IL attorney general. I recommend everyone document all issues you have with your vehicle if you notice and send all issues in writing to the dealer and keep copies for yourself. Lemon law rarely applies to used cars but there still are ways you jsjt need to do a very thorough check history on the car what they serviced, and what was clearly lied about. There's always inconsistencies in paperwork and stories, also document whom you spoke to when and what was said. Good luck and buyer beware! UPDATE not even 3 months in engine issue. I'm currently speaking to a contingency based lawyer, after explaining my situation, providing some documentation, I was told i might just have a case. I've spoke to two attorney from this firm and am waiting for call back with another to find out if we can move forward. From 3 days in i've had multiple issues with the vehicle and heard every excuse under the sky. Will post an update for those trying to reach out, kindly email me at hendrixvivian8@gmail.com

I originally was so unhappy and things didn't go right initially, but Steve Hoggel stepped in after…read moreI emailed him and made it right. He was sympathetic and understanding. He is a man of integrity and his word and I would definitely use his dealership again. I was very impressed with his promptness and understanding of the situation. He made it right and we're so pleased. We would definitely buy again from them !!thank you Steve ! You are a man of your word and we were so impressed with your diligence and integrity in following through and making this right.!!And our thanks to your dealership for making this right! We will most definitely buy from you again!! Our sincere appreciation and thanks!!

This happened in November 2024 but I'm finally posting about it:…read more 99% of the reviews I write are 4 or 5 stars. That just emphasizes how ridiculous this place conducts business and how horrible our experience was. A woman named *Brittany* promised us over the phone that if we drove an hour each way from the city they had the EXACT car (color, model, everything) we wanted for us to take home SAME NIGHT and they'd have everything ready by the time we arrive at 5pm. So, we cancel dinner plans and head to the dealership! We show up and mention we're there to meet with the manager *Carolina* as directed but are shuffled around to someone else who doesn't know what's happening. After an hour of sitting around waiting for answers, we're told they don't have the car as promised. Instead, they had a different color that we could get TOMORROW. We ask if they'd at least give us a good discount for all of our troubles and when they go to talk to *Carolina* again (never met her or spoke to her directly by the way), we were waiting another ten minutes with no answers before we walked out. Moral of the story: they lie so that they can get you in the door. I'm incredibly frustrated and feel absolutely disrespected. I'm truly shocked and wish these people nothing but failure.

Great experience working with John and Erin. Would absolutely recommend and buy from again!read more

I really appreciate this dealership and workers!!! I finally am in a vehicle thanks to odei & eran…read more!!!! If I could give 100 stars I would!!! Highly recommend if you are looking for something to your liking they have plenty of options and will have you driving off satisfaction guaranteed. I lost hope but they made it happen for me !! Thanks Baha auto & odei & eran.

They were very nice, no pressure, an enjoyment to work with!…read more My daughter bought a 2012 Nissan Versa and as a concerned Dad, I accompanied her at the dealership and was happy I did!! Thanks to GM Greg, Salesman Mark and the cool financing guy with a lot of experience who got us the best rate! Thank you all!! George & my Daughter Lizzy

I had a terrible, disappointing, and frustrating experience that made me absolutely furious with…read morethe interaction I had with Tommy and Johnny at Midway Autohaus, 7405 S Harlem Ave, Bridgeview, IL 60455 After purchasing a vehicle, I was informed by Tommy during the third week of my possession of the vehicle that my financing had not been approved. Tommy then texted me, threatening me to go back to the dealership or else he would void the plates or put the car out for repo. I told him I couldn't go during workdays, so I scheduled an appointment for Saturday the 18th of July. At the dealership, I was told that for me to be able to keep the car, I should sign a new contract with different financing terms and make an additional down payment. I found these new demands ridiculous and unreasonable, and they raised significant red flags and serious concerns about the legitimacy of the transaction. As a result, I declined to sign the new contract and instead requested that the transaction be unwound. Immediately, Tommy got very agitated and raised his voice, saying that the dealership would keep my down payment. When I asked Tommy to show me which part of the contract allows him to keep my down payment, he refused to tell me. I reviewed the purchase contract I was provided, and I could not find any provision that would allow the dealership to retain my down payment under these circumstances. He said he had a document signed by me that allows him to keep the down payment. When I asked him to show it to me, he refused. This document was not included in the list of documents I received when I signed the contract. He then requested another employee to block the car in the lot. At this point, he was yelling at my mother and me. He literally forced us out of his office and threatened to call the police on us, saying that I would go to jail, which I found shocking. He then attempted to leave the building but later returned to his office, shut the door on us, and hid there. He made one of his co-workers, who identified himself as Johnny (the same one who blocked the car), talk to us because, for whatever reason, he could no longer speak to us. I was not provided with any written receipt or documentation acknowledging that the dealership had possession of the vehicle. I also requested copies of all documents I had signed, including a document the Midway Autohaus claimed allowed them to keep part or all of my down payment. Still, Tommy and Johnny refused to provide me with a copy. I contacted the police to document the situation, but they advised it was a civil matter. I have since requested all documentation in writing, but they have not responded. My biggest concern is the return of my down payment. Despite the financing falling through and my request to unwind the transaction, Tommy claimed that Midway Autohaus would keep my entire down payment and refused to provide the document he said authorized them to do so. As a customer, I genuinely feel like I got SCAMMED. No customer should ever have to fight to recover their own money or be denied copies of documents they signed. Based on my experience, I strongly urge anyone considering doing business with Midway Autohaus to proceed with extreme caution. Read every document carefully, insist on receiving copies of everything you sign, and do not rely on verbal promises. I wish I had chosen a different dealership, and I hope this review helps others avoid going through what I experienced. I have also sent a formal email requesting copies of the documents related to my transaction and an explanation regarding my down payment. Still, I have not received any response from Tommy. I sincerely hope someone from Midway Autohaus management or ownership will review this matter, contact me directly, and work toward a fair resolution. I would much rather resolve this issue professionally than continue escalating it through consumer protection agencies and other appropriate channels.

First off, this s#@thole is off, and I mean OFF, a main Street, Harlem, you have to fight truck…read moretraffic to get to this place. When you finally do, guess what????? You can't find any parking that will secure your car, what?, have it on a single lane street where trucks and other cars drive past???? So you fix my mechanical problem and then I have to go to a body shop because the rear view mirror got damaged??? This place is utterly stupidly placed, it shouldn't be allowed where it is located because it's a hazard to traffic.

I was very excited to purchase a 2015 Prius Plug-in with on 19k miles for $16,900 they advertised…read moreon both their website and Cars.com. They advertised the car as accident free and a clean title. I made an appointment to go see the car and even got my paperwork ready to purchase it. Out of an abundance of caution I decided to run a Carfax report to confirm their claims. The title was branded and the car had been stolen and mileage altered! I am now out $39.99 for the Carfax report. DO NOT DO BUSINESS WITH THESE CROOKS!!

Gerald Countryside Honda made our car-buying experience excellent. Joe, Terry, Dave Jr., and David…read morein finance made our auto purchase a great experience.

Excellent experience! I worked with Daniel De La Torre to trade in my old Prius and purchase a new…read moreCR-V Hybrid. Everything was very clear, transparent, and smooth. Would definitely recommend if you're in the market for a new Honda!

Loved tom very sweet and cool guy tried his best talking in spanish and making small talkread more

Absolutely unacceptable and unprofessional behavior. This…read morereview is about a 2022 Toyota Corolla Hybrid. Chris handled the financing and clearly confirmed the deal. Everything was agreed upon and moving forward. We spoke the same morning, and I explicitly told him I would call at 2 PM . Based on that conversation, I went to the bank, got a check ready, and scheduled a pre-purchase inspection. Then, without any call, warning, or basic courtesy, I received a message saying the owner decided to sell the car and it was already sold. After wasting my time, they suddenly claimed I didn't send a $1,000 deposit to hold the car something that was never clearly communicated as mandatory. That excuse came only after the car was sold. If you are negotiating with a customer and planning to sell the car to someone else, you PICK UP THE PHONE and inform them. Instead, the manager said, "I'm just a hired hand, it was the owner's call." Passing blame like this shows a complete lack of responsibility and professionalism. This dealership does not respect customers' time, does not honor verbal commitments, and operates in a completely unfair way. Total waste of time. Very disappointing, extremely unprofessional, and not how any legitimate dealership should operate.