We had an amazing experience. The buying process was smooth and straightforward Al and the whole…read morestaff are extremely knowledgeable, helpful and courteous. We are very very happy, and recommend JZ Auto Sales to anyone looking to buy a car.

Spoke w/Raul on the phone on Saturday, and told him I live 4.5 hrs away, and I will be there on…read moreMonday to purchase the car because I will need financing thru my bank. He said that would be just fine. Then he suggested I pay a $500 deposit to save the car and I said I could absolutely do that. Upon concluding our conversation on the phone, he changed his mind and said I wouldn't need a deposit, and that the car will "be there." Sunday I realized banks are closed for MLK, and I promptly messaged Raul and explained that I will come first thing Tuesday morning and he confirmed our appointment Tuesday morning. Then I received a text Monday afternoon from "Raf" stating he sold the car. I am sincerely disappointed. Inconsiderate, and flaky dealer

Great experience they took good care of me allow me to do an independent inspection has been a good…read morecar so far I have no complaints.

Salespeople are rude and unprofessional, and its confirmed by other reviews here…read more Reached out about a car they had listed. Took two separate asks just to get pictures of the underside/rocker panels, which should be a pretty normal request before driving out to look at anything. First response was just "no rust very good condition" with no pics, had to ask again before they actually sent some. When I said I wasn't sure about coming in because of the distance and other listings with lower miles/price for the same car, the salesman (Tomek) got pretty rude about it, accused me of "wasting his time." I was just trying to gauge if there was room to negotiate before making the drive out, which is normal buyer behavior. Not a good look if a straightforward question about pricing gets you attitude before you've even seen the car in person. AVOID!

Horrible service the woman who answered the phone would not put management on the call, kept…read moreignoring my calls lying at 3:48p saying the manager is on lunch and they close at 5p I inquired about a part on a vehicle & she ignore my request when I explain that she was charging the same price for the part brand new, she asked someone in the back and they continuously ignored my calls afterwards

Excellent from entry to exit…read more Car options while picked over a bit there was what I needed

Just bought a gently used CX-30 here and I can't say enough good things about working with…read moreMyles..super knowledgeable about the cars and not pushy at all. Just gives facts and lets the cars speak for themselves. We spent most of the day here going back and forth between two different models and we never felt rushed or pressured. Very grateful for our experience here!

I have always been a loyal customer. My kids have been loyal customers. My parents have been loyal…read morecustomers. However, when I can not bring in my car because I work from 7-4 and they can't accommodate me dropping it off and getting a rental, because they have to diagnose the issue before allowing a rental to go out, and they only do that in the middle of 7-4, it becomes painfully clear that they don't have accommodations for the working class. I can't take off work. I don't have anyone who can take in my car, and even if they could, they would be stranded or have to call an UBER which can get expensive. I am leaving this review not to hate but to hopefully encourage countryside Mazda to put a plan into place to help the working class customers who can't come in between 7-4, and can't take off work. Please have a better system for people like me. This really shook my faith in this dealership, especially since they have always been there for me in the past. I know I am not the only one who has been in this situation. I will have to take a sick day, lose my pay for that day, and put undo stress on my colleagues and supervisors.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

Back for an update: I was sold a car with a dead battery, a…read morebad negative engine cord, broken tire pressure valves, there's a rack & pin issue that causes the steering wheel to constantly swerve, and the car DID NOT EVEN HAVE a catalytic converter. I have spent so more money on this car just trying to get it to work, than what is worth. The warranty I paid for, is basically useless, just like their shady mechanic - so is the warranty company - couldn't use it for ANY of the repairs and replacements I needed to do. All these issues were present at the time of buying but they messed with the car, just so I could do the test drive in their parking lot, since i wasn't allowed a proper testing. There's no reason why this establishment should have even one star! Any nice reviews are made by them.

Just bought my first car with MIKE! This place was super nice and respectful , if youre looking to…read morepurchase ask for Mike, so happy with my purchae

I was assured that the coolant level sensor light was on due to a broken fuse. Well this was a lie…read moreto my face as I was just in the city yesterday from Dupage and the coolant expansion tank blew up! Yes it blew up! Greaaaat work. The people are friendly and will try to save you money. I wonder how...I was told by helmut 'we're a small car dealer we can't sell damaged cars.' My ass haha. Stay away!!! Now that I think about It, This dealer is so deceptive they have the name 'chicago Cars US' as their main title but they come up primarily if you search for 'chicago auto mart'. Hmmmmmmm After looking back upon a few months, they were very nice people, I got what I paid for more or less... Hood still won't open 100%. But they were very kind polite. Besides the one problem I had with cooling which was 500$. It's been great.

A friend of mine recommended this place. I got my Cadillac here last month and I've been loving…read moreit! The staff here is great, and very helpful. A++

Everyone here is Amazing, friendly and supportive with everything you need for your vehicle.read more

We were in the market for a crossover SUV and I reached out to Continental for quotes on the '25…read moreRAV4. My initial request was a breakdown of the list price, taxes, doc fees, and total OTD amount for an XLE premium with weather package. Daniela Valdes reached out from the internet sales team and requested additional information to gather all the info she needed to present the OTD price and I was able to provide everything she asked for. We had four back and forth exchanges where she proceeded to send links to the RAV4 models, with a couple of them at the MSRP price. She would not provide the OTD price after multiple exchanges and when I mentioned she was not providing the info I was looking for and a request for someone else to assist, she got defensive and said there was no lack in communication on her end. I was re-assigned to Mostafa and he provided an OTD price below MSRP within an hour of our first email exchange, so I'm not sure why Daniela was not able to provide that same info. Hopefully she receives better training and mentorship to advance her career, as there was a clear issue in communication and did not respond well to feedback from a potential customer. Best, Charlie

Had a great sales guy who wasn't pushy. Answered all my questions and was was a pleasure to speak…read morewith. Thanks Bob O. Definitely would recommend to family and friends.

We recently purchased a Honda Ridgeline after shopping at three different dealerships and…read moreconsidering three different makes and models of trucks. What ultimately stood out to us -- beyond the Ridgeline itself -- was the exceptional customer service we received from Daniel De La Torre Jr., aka "Junior." From our very first interaction, Daniel De La Torre "Junior" was calm, knowledgeable, informative, and, most importantly, never pushy. At the other dealerships, we were constantly asked what other trucks we were considering, told they could make us a "killer deal," or kept at the dealership while another manager came over to try to close the sale. Junior never did any of that. Instead, he listened. He asked what was important to us, answered our questions honestly, and gave us the information we needed to make our own decision. The Honda Ridgeline is a great truck and in many ways sells itself, but Junior was absolutely a major factor in why we ultimately chose the Ridgeline over the other makes and models we were considering. What impressed us most was that we never felt like Junior was trying to "sell" us something. When discussing different options and features, he explained them without trying to convince us that we needed every upgrade. He even shared some of his own experiences and what works for his family, while reminding us that we needed to choose what worked best for ours. That approach really built our trust. Junior also went above and beyond to find the exact exterior and interior color combination we wanted, even though his dealership did not have it in stock. Whenever a new Ridgeline came in, he would send us pictures and keep us updated. I still remember him telling us, "Don't worry, we will get you the truck you want." And he did! When it came time to make the purchase, he took the time to go over the details and fine print so we understood the whole picture. His recommendations actually made sense based on what we had told him was important to us. Even after the sale was complete, he didn't rush us out the door. He sat with us, walked us through the truck's features and technology, and even showed us which apps to download so we could get the most out of our new Ridgeline. That is what customer service should be. We also had an excellent experience with our finance manager, David Castellanos. David was knowledgeable, patient, personable, and made what can sometimes be the least enjoyable part of purchasing a vehicle surprisingly easy. He clearly explained all of the financing information and took the time to answer our questions without making the conversation feel like it was just about numbers. When it came to warranties and additional coverage, he didn't simply try to sell us everything available. He listened to how we planned to use the truck, explained the different options, and helped us determine which coverage actually made sense for us. There was no pressure and no rushing, and he never made us feel uncomfortable or foolish for questioning whether we needed a particular warranty. We really appreciated David's honesty, patience, knowledge, and personality throughout the entire finance process. When you are shopping across different makes and models, the vehicle itself is obviously important -- but so is the experience and the people you are working with. We purchased the Honda Ridgeline because we loved the truck, but Junior and the way he treated us throughout the process played a significant role in our decision. If you are shopping for a Honda, I highly recommend asking for Daniel De La Torre Jr. -- "Junior." He is an example of what the car-buying experience and customer service SHOULD be. And when it comes time for financing, you will be in great hands with David Castellanos as well. Thank you both for making such a major purchase such a positive experience. We absolutely love our new Ridgeline! THANK YOU Junior!

Great experience here! I got everything I needed and the help was excellent!! Very attentive and…read moreknowledgeabl. I recommend Hodgkins Chevrolet!

While they did make good on a $1,650 bill for engine repairs needed less than 3 weeks after…read morepurchase, we are more than 4 months past our purchase date, and we still do not have title or registration for the vehicle. We spoke to Illinois Secy of State and were told to file a formal complaint with the Secy of State Police, which we did. They are in the process of trying to get our title and registration for us. What a shame! This was the first car purchased for the owner, and was a present for his high school graduation!!