I had an extremely negative experience with the owner, Michael Darcy. After an oil change, one of his technicians damaged my window tint. When I addressed it, he denied servicing my vehicle, despite clear evidence and confirmation moments earlier that the oil change was performed there. Instead of handling it like an honest professional, he became hostile, aggressive, and threatening--raising his voice, using profanity, and telling me to "get the hell off of his property" or he would call the police. This occurred in front of my toddler and escalated very quickly. I remained calm and called the police myself, as I had done nothing wrong but expected my property to be treated with respect and care. Only after officers arrived did he agree to fix the damage, stating he just wanted it to "go the f***k away." The issue was eventually corrected, but it was done reluctantly, with no apology or accountability. The customer service was extremely poor and unprofessional. I am giving 2 stars because I have had positive experiences here in the past. However, this incident--particularly the lack of honesty, transparency, and professionalism--was unacceptable. read more

3D Complete Car Care - Auto Repair Near Me - Lombard, Illinois

As a female, trusting a car center's opinion can be scary because of how frequently they rip you off. What I can say with full confidence is Drew and Wally at 3D complete car care are extremely trustworthy and offer extremely reasonable prices for the work they do. Since being recommended this car care center two years ago, I have committed to always returning back here because of how honestly they run the business and how well they do with taking care of my car. I would highly recommend to anyone! read more

I wish I could give 10 stars. Mike is the best hands down! He's such a gem. He's a really nice man that does really good business. What a fine shop. I've gotten 3 of my cars looked at here and each time I'm left walking away with no complaints and not being over charged whatsoever. I'm not brushed off because I'm a woman. If I have a question about service I can come right back up and get it addressed. I can go on and on about this place. read more

Would 100% recommend! Went because of the reviews saying they didn't scam women. Told the guys at the front this and they were flattered. Said it was because they had 2 women on the team. Both went out of their way to make sure I understood the nature of the problem because I'm young--even showed me how to find it in the user manual myself. Didn't even charge me for their time. Love this place read more

Great work. Well explained. Did not take advantage of my bring female, which can be hard to find.

Had a bad experience with Marge? who answered the phone i had just gotten a estimate for my 2013 honda the other shop put some dye in the system to check my A/C condenser they said it was leaking and wanted 1600 dollars to fix it so i called 3D marge said they dont believe what other shops diagnose and refused to give me a estimate WTF!!! read more

DO NOT GO HERE IF YOU ARE A PERSON OF COLOR! THE MANAGER IS RACIST- he mixed up our car with another persons car at checkout and gave me someone else's keys and never did the work on our car. I ended up having to wait 2 more hours after waiting 4 hours initially because they were inspecting the wrong parts on my car thinking it was someone else's car. When I expressed my frustration in a professional manner, the owner said "I know how you people are and I don't want any trouble". He then GOT DOWN ON HIS KNEES behind the register like "what more do you want me to do?!" He was erratic and clearly visibly angry. My partner and I hurried and paid him just so we could leave because we feared for our safety once he threatened to call the police on us after HE began to be aggressive (clearly knowing that calling the police on a black person can be fatal for them). He started pacing around us and said "I need to go step away to cool off" even though we were the ones who should've been frustrated by the managers mistake. I have never experienced something so unprofessional and alarming. I will be escalating this further. Most of the positive reviews for this shop come from white people & that's what drew me in but clearly there is a separate experience for Black people. read more

If you need any car maintenance, take your car to 3D Complete Car Care! My family has been taking our fleet of cars here for over 15 years and they never disappoint. Unlike other car maintenance locations, you can count on this place to provide 3 things: 1. Appropriate estimates and pricing No one wants to drop off their car for basic maintenance and end up with a unrealistic bill you have to pay. (That's called dishonesty.) 2. Fast turn around They do quality work in a timely manner so that you can have your car back and get on with your life. 3. Excellent customer service You can always count on the staff to do great work, communicate with you (before, during, and after repairs), and be kind. I will continue to take my car to 3D Complete Car Care and highly recommend that you do too! You will not be disappointed! read more

I needed to have my mass airflow sensor replaced because squirrels ate the wiring under my hood. Called 3D and was told to just bring my car in as soon as it was convenient for me. I brought it in that same afternoon and the part was repaired in less than two hours! Very nice people and definitely very honest. They do not gouge or try to sell you services you don't need. They will be my new go-to mechanic. I highly recommend this business! read more

I recommend this place. My 2013 Camry is several years past her warranty, and I've bounced around a couple of places since I won't bring her to the dealer anymore. 3 D is a good choice. I like the place because you can actually talk to the mechanic who works on your car. The second time I brought my Camry in to be checked, for some long road trips I plan on taking, the mechanic, Jerry, noticed my squeaky brakes. I already knew about my brakes squeaking but was really happy he tested my car and noticed it himself without me even mentioning it. He said the brakes were safe and just put some stuff on it to make them less squeaky. I liked this young guys demeanor, his care and integrity for his job. I'm only sad I am moving to Indiana soon. He's the kind of guy I would want as my permanent mechanic. read more

I was very impressed with their customer service. My brother is deaf and they did their best to ensure effective communication. They gave him a straight answer about the health of his vehicle (they had worked on it for the previous owner) and they even have him come in once a month to make sure that there aren't any new noises (since he can't hear them) or new leaks. They got his car back on the road in minimum time, but were very clear that he should be looking for a new one. We really appreciate their honesty and the fact that they didn't try to sell him any unnecessary services. I highly recommend this shop for all your care care needs... Kevin M. read more

I am always impressed with all of the staff. Drew and Walley are extremely kind and honest. They genuinely look out for their customers. They are very thorough and have never been shifty or shady at all. I feel the need to post about them because car places can take advantage of people, but these guys really take care. Highly recommend. read more

I cannot say enough about the guys here at 3D. I have been taking my vehicles here for the past (almost) 9 years. They are genuinely nice people, they don't overcharge, and will do everything in their power to make sure you are happy with the work. I made the mistake when I moved out of Lombard of taking my vehicle to the dealer for some preventive maintenance. Never again. I'm so glad I relocated my work out to Lombard so these guys can be my go to for maintenance and repairs. It cost me less to do the work and for the parts than what the dealer quoted for just the parts, and the damage even happened while my vehicle was at the dealers! I have recommended them to friends for as long as I've been in the area and will continue to do so. You guys are the absolute BEST! read more

I was here today, they saved me HUNDREDS on my sideview mirror! (They were the NICEST people, and I called several places today.) They spent a LONG time working out how to save my mirror so I didn't have to spend hundreds on a new one, when just the bottom holding mechanism is the only part not working properly. What a great group! I highly recommend them! The sign at the desk reads "Oil change $18.75 most cars, plus $2.50 disposal." THAT is a great price, no coupon needed. They are my new go-to for everything automotive. read more

This place is AMAZING! I HIGHLY recommend them. I am new to the area, and I have already been in to see them twice. Once for an oil change, and then for a tire issue. They were super friendly, efficient, and affordable (even for my very limited medical student budget). I have a super old Jeep Wrangler that unfortunately, will likely need a mechanic fairly often. They prepared me for some repairs that will be needed in the next few months, and I will definitely be having them do those repairs. Love them! read more

These guys are the best and so honest. If you need auto repair I recommend this Auto Repair Shop. They are so fricking nice!

I have used 3D Complete for years and did not think they would lead me astray. As of late they had my car for 2 weeks. Within this two week time I attempted to pick up my car twice. The first time I was told my capless gas tank's flap was the issue. They lubricated it and one day after pick up my engine light was back on throwing the same code. This time I was told I needed an entire new gas valve and neck. On their recommendation this was changed with a $570 price tag. I picked it up didn't even make it onto the street out of the lot and the engine light came on again throwing the same code. I did some research and learned there are 5 total things that could throw this code to which I asked if all were checked and THEN told no but they would need $420 more dollars since they felt it was the sensor that was likely causing the code and sensor light to go on and they only have one person there that specializes in this code issue. With this response I was really frustrated and very skeptical since I had already spent $570 that likely did not have to be spent since the sensor wasn't checked prior to the neck and valve replacement, and it was only then that I was informed ONLY ONE person there could address this specific issue. Why wasn't I told this up front?? I refused this new recommendation and went to pick up my car feeling mislead. I asked for the original neck/valve and at first they refused to give it to me until they called the owner because I refused to leave without it since it was MY part. I took the car from there to another garage. Within a half hour of being at that garage it was identified that the original neck/valve part was not faulty at all AND the sensor wasn't faulty at all but rather it was disconnected and the sensor was not faulty, did not need to be replaced and did not need to cost an additional $420. It was reconnected and I was back in business. I am EXTREMELY disappointed in 3D's assessment of my car, the two week time I was without my car for no reason, the manager screaming at me when I questioned the assessment and asked for the part, and finally the UNNECESSARY $570 part and charge. I WILL NOT return here. So very very disappointed! read more

I've been going here for 6 years and recommended people along the way. These guys are great and HONEST! Fast and reliable as well.

The day after I sent an email and posted my Yelp review. I got a call from the owner telling me that they would fix my headlight for free and that he was out sick that day and didn't understand what had happened. He said he doesn't do business that way and once again repeated his offer. I told him his staff did in fact do business like that the day he was gone. I refused the service and told him I won't be back. He called me 5 additional times. This morning I get an email including a link to a story about something in my background many years ago with the statement "mistakes are made - I guess we both know that". I replied stating the email was insulting and use of such material in an email is no concern to me. I get another email shortly thereafter, in which he states he has spoken to his attorney and that he has "PERFECT GROUNDS" for "defamation and libel". I replied suggesting that his counsel's advice doesn't sound like someone who has a firm grasp of the 2nd amendment and might want to google it and I am in full support of him seeking protection and redress from the legal system. What does any of this really mean? I have no idea. But, it does seem to me that when a complaint is made to this business and the owner can't convince the person who is complaining to settle his issue - the owner's next step (in this case anyway) is to make a personal insult towards the person making the complaint and if that isn't successful, it seems he tries to bully and intimidate with implied threats of legal action. This is what has happened in my case anyway. I didn't loose anything but time though this ordeal and that can't be replaced. But, the aspect of what has transpired after has confirmed my decision not to return to this business. read more

3D Car has always been honest and fair with car repairs. They can get it done very quickly and always answers my questions thoroughly. The only downside is none of the employees wear masks even when interacting closely with customers. read more

Just picked up my car and excellent service as usual. Ive been coming here off and on since i bought my first car in 2002 (the "off" was when i was not living in Lombard or had a company car where I was required to go to the dealership) and have always been happy with the service read more

Brought my car to shop around the corner and was quoted a very high price to have some work done. Called 3d and they gave me a quote in a few minutes that was $500 less. Also they provided me with ride to and from my house and had it completed in a few hours. Thanks guys! read more

These guys are the absolute best in the business. I've never dealt with anyone so totally honest. I just had a job done by them for $88. I walked out of a place that quoted me a price of $550 and told me my car was too dangerous to drive. I will never go anywhere again other than 3-D Car Care in Lombard. Thanks, guys! You are the best in my book! read more

They went out of their way to find the reason for my leaking tires and were very diligent and friendly. Great place, I will recommend them to friends & family! read more

No one likes going to a mechanic. Wow these guys are friendly, extremely honest, and very affordable. A great local business I am happy to be one of their customers! Highly recommended, even for those who are afraid to get over charged. Nothing but nice things to say! read more

My friend had his Fiat 500 die due to a bad battery late Sunday night. He had to leave it in a Walgreen's parking lot overnight. 3D Complete Car Care was located across the street & early the following morning they provided a jump for the car to get it to their location. A new battery was installed immediately (it was a busy Monday & the battery price was very good). We left but quickly noticed the radio & a/c were not working in the Fiat. We returned to 3D Complete Car Care & a service technician spent quite some time troubleshooting the issue. It was determined that the battery surge during the jump probably damaged the fuse so they replaced the fuse at no charge. Our experience at 3D Complete Car Care was very good & we found them to be honest, fair & helpful. read more

I came into 3D a few weeks ago on a recommendation from my "mobile mechanic". I needed a wheel bearing for my Kia and my mechanic sent me here since it was some work he doesn't do. He told me their prices were good and it wouldn't take long. I called them ASAP and spoke with Mike. I was surprised they were able to take me in on a Saturday at noon but he did warn me that, even though the actual work would only be a little over an hour or so, I would have to leave my car since they were busy but I would have the car by 3:30. They close at 3 but were willing to wait for me to pick up my car. The area has plenty of places to eat (many in walking distance) if you have to stick around and wait. They also have wifi (just ask for the password) and a vending machine. I decided to head home, since it wasn't far. Mike called around 3pm and told me the car was ready. All was well for a few days and then my car started making the same horrible sound it made before the repair. I called 3D the moment they opened the next day and explained the issue. Mike told me to bring it in Saturday (try on the earlier side) and they will look at it. Well I didn't get there as early as I would have hoped but I still made it by 11am. They took it in right away and Alex informed me that it was a bad part and will be replaced under warranty for no charge. This time I had no choice and waited for my car. I made use of the wifi and the vending machine. Within 2 hours, I was done and on my way home. 3D was great. Mike and Alex were an excellent to me. Since the problem was a safety issue, I wanted it fixed ASAP and they understood that. Great prices and great customer service. read more

A few wks ago I called early one morning and spoke with Drew twice and he was very calming, straightforward and informative. I was trying to buy a used Dodge Grand Caravan minivan off of Craigslist from a guy just a few miles away from them and Drew explained how they cannot meet up with me at the seller's location, but if the seller or I can bring the car to their shop they can do a thorough inspection of it for me for a reasonable set price in 1hr time total. It turns out that the seller was shifty and found a different buyer, but it was a good plan and I really appreciate Drew explaining and being patient with me. read more

They did a good job repairing, but over charged. $40 for a bolt?! Unfortunately, this seems to be the norm form auto repair shops.

Great experience with them! Had a car issue that was taken care of in about an hour. Staff was professional and friendly and I will be returning to purchase my tires from them. Ask for Mike! read more

We used to take our car here all the time when my husband was a student at National University of Health Sciences right next door. Everyone was so helpful and the prices were very fair. Nothing but good experiences here, too bad we live rather far away now. read more

excellent service very low price super fast service bougt 2010 honda in for ecm control module issue the mechanic adam was excellent at figuring it out was a connector great mechanic lots of diagnostic skills saved me 600 bucks compared to 2 other local shops .will bring my family cars to 3d from now on adam is expert at troubelshooting electrcal problems thanks lisa w. read more

Brought my Infiniti to get a timing chain replaced. Super nice and gave us a great deal, more than half off of what dealer estimated. No on else would take the job but they did here. Had an issue with car next day and they fixed it, hassle free. Going back. read more

Well the works not bad. The labor prices aren't bad or good. 90$ an hour is ehh kind of standard around here when the gentleman inside was telling me he's the only one around with that price (a guy down the block from me charges 76...). I had some suspension work done they fixed it all up nicely. The manager Christina is really nice and sweet. The only thing I found funny was I did buy the front pieces used, but still working properly, the mechanic told me i needed new new ones. Thanks...the thing is though he did say he had never ridin in the car before. I tried to explain that it was from a sports model but eh they just said they're bouncey. Bouncey because the parts are from a sports sedan! read more

I needed a pair of tires and I was skeptical when I saw all the 5 star reviews, assuming that 3D must have had all their friends talk them up. Well, I went there and LOVED everything about the experience. They were super pleasant, really fast at an awesome price. And their waiting room even has a big conference table in addition to comfortable seating around a tv. I'd give this place 6 stars if I could :D read more

Are you kidding me? My wife brought her car here for an alignment 1 yr ago after putting 2 new tires (4 days earlier)on the front of her mini-van. Fast forward 15 mos later I am doing a brake job on the front wheels. When I pulled off the tires I noticed BOTH tires worn bald ONLY ON THE INNER PORTION. ** RED FLAG** THE ALIGNMENT IS NOT CORRECT** Tires should not be wearing ONLY ON THE INNER PORTION!!! So I checked receipts and called 3 D. Got some awesome customer service. (Wally?) told me she may have hit a pot hole. O.K. Really? Both wheels? Then he went on to say the back tires look good. Yeah no shit.. The whole reason I brought the car in for an alignment was because the front tires were not wearing correctly and just replaced them. Long story short he would not honor his work and I WILL TELL EVERYONE NEVER TO GO TO THIS HACK PLACE. I DONT THINK THEY EVER DID AN ALIGNMENT IN THE 1ST PLACE. BAD,BAD, BAD CUSTOMER SERVICE. read more

These guys are great! I have had my vehicle serviced there several times and their prices are better than all other places I get quotes from. The last time I was there was to try to locate a minor oil leak. They cleaned the bottom of the engine (there was a lot of oil as it had been leaking for a while) and told me to bring it back in 500 miles so they could properly diagnose the issue (no charge). I brought it back a few weeks later; they discovered the issue but given the age and mileage of the vehicle, along with the fact I plan to keep for a maximum of 2 years, they recommended I just monitor the oil level but not repair it as it would be too costly versus the value of the vehicle. Hard to find good, honest car repair people these days but look no further--3D Complete Car Care has them. read more

Horrible Customer Service. Took 3 days just to reach a diagnosis and when I asked why, I got a sarcastic reply "you certainly never had an electric problem with your car before... it takes time" and once they did figure it out, I get a call telling me they need to change some parts and when I asked about why it costs that much, the first reply I got was "Sir, we're here to fix cars. If you don't like it we can push your car out and you can get it towed." The attitude is horrible. I asked them to leave the car and I'll take my business somewhere else, so they wanted to charge me a daily parking fee !!!! Not sure how good they are in fixing cars, but I'm positive you can get it cheaper, cleaner, quicker and certainly with a lot better attitude from many of the other shops on Roosevelt. Do yourself a favor and don't take your car there. read more

I just left this place after having a terrible experience. I walked in asking for my car to be looked at as it keeps on not starting and I asked for a diagnosis. The person behind the counter (I'm assuming is the manager), took my information and my keys, I asked how long before I get a diagnosis and he said "within the hour". I thought that was a long time to tell me what's wrong, and maybe I misunderstood. So I went back and I asked again how long to would take to get a diagnosis as I have to let work know. He snapped at me and said "I don't have a magic wand. I wish I did, and I can just use it to diagnose your car and fix it for you instantly. But I don't. Until I do, you have to wait" I was shocked as he as practically yelling at me, I said I'm not asking for a magic wand, just a rough estimate to know what I should tell work as they're waiting for me to call back. He said "fine! 20 mins! But I can't guarantee it" I said I'm not asking for a guarantee and won't hold you for it, I'm only asking based on your experience, since I've never done this before.. He just said "ok then!" and I walked away. I could hear him talking so nicely to the next customer. There was a customer waiting there and I looked at her and she said "I'm sorry, I have no idea why he's behaving this way. I've never seen them treat customers this way before". I waited in the waiting area and he came back after 20 minutes saying that I need a new battery and a new alternator and that it would cost $599. I asked for a break down for the $599 and he was annoyed but showed me the break down. I said "ok, I have to think about it" and before I could even finish my sentence he walked away from me and said with his back to me "you can get your keys outside". I was floored and so was the customer sitting there! He didn't even give me the paper with the estimate. I called him back and said "excuse me, but do you have a problem with me?" He said "Listen, you asked for an estimate. I gave it to you in the time line I promised you. I'm not even charging you for the estimate and I'm not forcing you to do business with us. So I don't see the problem. I'm sorry if you felt I was a little rushed, but as you can see, I have other customers". All with a very pissed off attitude. I said "I don't think you were rushed, I think you were rude. There's a difference".. He just said "well, I'm sorry you feel this way. Have a good day" And turned around. No other customers were waiting to be served at the time. I was shocked and said "wow, I've never seen such poor customer service". He didn't seem to care. He left me standing in the hallway talking to myself and walked away. The fact that I'm a Muslim that wears the headscarf, and that he was so nice to other customers in front me, leads me to think the worst. I was very polite with him from the beginning and he was nothing but rude. Not only am I never going back, but I will be telling everyone I know to not come back. I went there based on the recommendation of my neighbor. I will make sure they all know about how I was treated. read more

I have been using 3D for years and have always been quite pleased. They do great work, are honest and have always charged me a fair price. I had an oil change at a competitor once and they told me I needed my cabin filter replaced for $100.00. Since I had never heard of a cabin filter before I declined. When I took the car to 3D later and asked how much for a cabin filter installation they told me $35. When they went to install it they determined my car did not have a cabin air filter read more