Immediately got defensive when I asked basic service related questions and the only answer I got was that they didn't even inspect the car they were selling. Happy I called before wasting my time going in person. If you want a sassy salesman with an undermining tone than this is your place. read more

Absolutely unacceptable and unprofessional behavior. This review is about a 2022 Toyota Corolla Hybrid. Chris handled the financing and clearly confirmed the deal. Everything was agreed upon and moving forward. We spoke the same morning, and I explicitly told him I would call at 2 PM . Based on that conversation, I went to the bank, got a check ready, and scheduled a pre-purchase inspection. Then, without any call, warning, or basic courtesy, I received a message saying the owner decided to sell the car and it was already sold. After wasting my time, they suddenly claimed I didn't send a $1,000 deposit to hold the car something that was never clearly communicated as mandatory. That excuse came only after the car was sold. If you are negotiating with a customer and planning to sell the car to someone else, you PICK UP THE PHONE and inform them. Instead, the manager said, "I'm just a hired hand, it was the owner's call." Passing blame like this shows a complete lack of responsibility and professionalism. This dealership does not respect customers' time, does not honor verbal commitments, and operates in a completely unfair way. Total waste of time. Very disappointing, extremely unprofessional, and not how any legitimate dealership should operate. read more

We had a wonderful experience buying a car here! The staff is very knowledgeable and was able the thoroughly answer all of our questions. They were very patient and provided great guidance. They made the whole process very simple and stress free. read more

Below is the text I sent directly to them, just this morning. DO NOT BUY FROM THESE GUYS, find a trusted dealership, these guys aren't it. "You guys pulled a good one. You sold me the 97 green jeep Wrangler. We seemed to have lost touch when I had questions about an oil leak. I"ll give you an update, the fuel tank has a leak and the skid plate that holds the tank in place has rusted away. Both differentials need to be overhauled as the gears in them are chewed up. I found the sources of the oil leaks. The gasket at the distributor and a HOLE in the oil pan. There is a considerable amount of rust that you played off as "surface rust" well we both know that was a lie as well. I know you don't care, for you there is no service after the sale, hell you didn't even bother texting me back. I will give you guys as much consideration when I go to the BBB, yelp and any other site that does consumer protections. I told you I was a veteran and the car was for my child, and you sold it to me anyways." read more

I had a good experience buying my car from Chicago Cars US. My Salesman was Albert, who greeted us with a friendly demeanor. Albert was knowledgeable regarding my car and answered all of our questions. Chicago Cars US staff from Albert, Jacob, And Chris were friendly and very professional. I will and have recommended Chicago Cars US to family and friends. read more

If I could give them a zero I would. Problem after problem since I bought it a month ago. And when I called they told me it's nothing with a small evap leak. Wouldn't pass emissions with that. And now even worst of all. My car won't even start....waste of time and money. read more

Just bought car #4 from Chicago Cars. Margaret, Arthur and Albert are the best to work with. They are very honest and I keep going back for more cars. They answer my questions and listen to what I need. Very Good customer service and maybe Albert will share an Espresso with you!!!! Thank you! Previous Review: I just purchased 2 cars from Albert and the staff and Chicago Cars. Very happy with the service that they provided. This is my third car purchase from them and they are great to work with. Albert and the owners listened to what I was looking for and were very accommodating. read more

Don't even think about buying a car from here, They wanna help you until it comes down to value of your trade. Todd shot me an extremely low ball offer for my trade. Once I told him that the offer was extremely low, as I know the value for the car.. he became arrogant and started down grading my vehicle. Even when I proved that I could get more than what he was offering, still I received sarcasm. Look, Business is business, all that had to be done was a thank you for your time (which I said) and have a nice day.. and that would have been it..there was absolutely no need for him to come back and just talk Down to me. The vehicle I was interested in was for my 17 year old son. Thank you for showing him exactly what not to deal with. Kindness goes along way for me, I'll take my business elsewhere. read more

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Tom from Chicago cars is a very professional and good mechanic helped me with finding a problem and fixing it. Thanks to him everything is going smoothly and good. read more

I had written a 5-star review because I was impressed by the service and efficiency of the sale. I have just had the car inspected and Clark's Care in Naperville has said the battery has 27% of its lifetime left. The battery was either not replaced before the sale like Chicago Cars said or it was replaced with another used battery. read more

Bad Experience, And a waste of my time! I spent time with the sales person Noemi negotiating a deal, we agree and I go to the bank to get a cashiers check. While at the bank I get a text from Noemi telling me she has to leave and Alexis (Aleksandra) the finance manager will finish my deal. I get back to the dealer, and sit in front of Alex and now my agreement that I have before I travel to the bank to get funds for has changed. 1. I state that a Malfunction light had to be reset twice. It was said to be a recalibration and is fine. Later I google that Malfunction and it indicates the suspension is going out! They were going to sell that 2009 Mercedes-Benz CL-Class CL550 4MATIC with suspension problems had I not seen or caught them resetting the alert! I mention to Alexis that Noemi agreed that I would be given a grace period if the malfunction light came back on. But they also tried to push a $1900 warranty on to it. I refused, I said why would I buy this vehicle knowing something wrong to later have it come back again after time. So the deal was done, I refused the deal! Before I did Alexis very unprofessional, cutting me off while I was talking, she called someone who I believe was an owner and he said to me that, maybe I need to buy a Honda or Toyota because that was a $100,000 car! Insult! I was a bad sales experience, and they didn't care once I stood on not buying that peace of junk, the only positive is that it was clean! So if you go there, you have to examine their cars! THEY HAVE ISSUES! Lastly I ready many of the reviews and the low rated ones all seem the same! They sold a bad car and I admit the seller is responsible, I'm so glad the malfunction light came on! Also the owner in all these reviews never apologizes for the bad experience, he just justifies what happened and covers up the true! and that is stop being a crook and sell quality cars! Not only just cars that are clean and look good! GOOD LUCK IN BUYING A CAR FROM CHICAGO CARS US IN SUMMIT! read more

Chicago Cars US - Clean, but has suspension issues - Car Dealers Near Me - Summit, Illinois

NIGHTMARE ALERT!!! Bought a Jeep Wrangler from this place, very next day car wouldn't start!! Had to tow it to a mechanic and was told that the electrical was so bad that I'm lucky I didn't drive it and have it catch on fire, cost over $3000 to repair all the issues with the vehicle. Tried to discuss this with the owner he said it was my problem now that I was in possession of the car. Do not do business with this place. read more

I inquired about the vehicle on the seller's website. I asked if there were any mechanical or general issues with the vehicle I should be aware of. The owner told me that there were no mechanical issues with the vehicle. I told him I would only purchase the vehicle if it had an inspection and there were no issues. He agreed there were no issues and the car was in mint running condition. When I received the vehicle, I got a inspection a few days later, the check engine light was on and the vehicle had so many mechanical issues that it was deemed unsafe to drive by the auto repair shop and the mechanic I went to recommended I return the vehicle immediately due to the many safety issues and concerns associated with the purchased vehicle. I called the owner back and informed him of all the mechanical issues and he kept lying saying the vehicle was perfect and no issues. So I had my mechanic to call him and go through the list of many issues that the vehicle had. I told the owner I wanted a refund because he lied about the condition of the vehicle, he said all he could do is "buy the vehicle back" and he would send me a check minus 10% of the money I paid him. He only sent back $13, 826 of the $16,019 I paid him for the vehicle, even though he was aware the vehicle was a lemon and did not disclose this information at time of the sale. This person is buying used vehicles and selling them without an inspection first and luring low income customers by telling them the vehicle has been inspected and nothing is wrong and then keeping 10% of the profit when the customers discover the vehicle is lemon and want to return. He is deceiving customers with this practice. I live out of town so I had no way to check the vehicle for myself so I trusted the dealer to give me the correct information, but he did not. His mechanics are not even inspecting these vehicles to ensure sure they can pass safety and emissions testing. He's selling uninspected, dangerous vehicles that are unsafe to drive. He is manipulative and deceptive and conning people out of their hard-earned money read more

Chicago Cars US - Car Dealers Near Me - Summit, Illinois

My family and I purchased a Van for my sister. She is pregnant with her 3rd child, so they needed a bigger vehicle. Unfortunately, the check engine light came on hours after driving the car off the lot. My sister called right away in the morning. They told her to bring in the Van. She was told there was an issue, but she was given such a good deal, and because of that, there was nothing they could do. We got it to a mechanic who, unlike Chicago Cars, is professional and honest. He explained this was quite a common tactic for shady car dealerships. Please be sure to proceed with caution. If you find yourself in the same situation, take the right action to make sure this business does not continue to take advantage of people. read more

If it was possible to give no stars, I would. They lied about the clean carfax pictured, saying that two accidents from 2011 (10+ years ago) just now showed up. Buyer beware! read more

An absolutely great car-buying experience all around. When they say they care about their cars they mean it, and you can tell by the very unique and well-cared for inventory they offer customers at extremely competitive prices. We recently had to become a two-car family, and I quickly set my sites on a very specific year, model, and color Audi that I wanted. Buying cars from long-distance can be tough, but after several conversations with Margaret and Artur over the phone, I was confident the car they had listed was exactly as advertised and I made the nearly 500 mile trip to Chicago to see it in person. I've owned many Audi's over the years, and after having my new car for more than four weeks and driving over 1,200 miles, I can say with absolute confidence that this was the best car purchase I've ever made. The engine on this 2007 4.2L A6 S-Line is rock solid and it's such a smooth ride. Artur's team even took care of some maintenance requests I had on the spot that day, and they were able to locate the parts I asked for locally and made those upgrades for me at a fraction of the cost of the Audi dealership. Beyond their impressive used-vehicle inventory, impeccable responsiveness, service, and treatment of their customers, the business itself is by far the coolest dealership I've ever seen. You will feel like you're in your own private garage of collectibles while you're there--and if I hadn't had to get back on the road home that evening I would have loved to stay and have a drink at the bar! I would absolutely buy from them again and recommend them to anyone who demands having luxury automobiles without breaking the bank to make a purchase. read more

It took 5 months after the purchase/trade-in, an attorney and the secretary of state to get this dealership to payoff my trade in. They play games and try to fly below the radar of law enforcement. They would throw a minimal amount of money at the loan each month whenever I complained that it was showing as late. They kept giving me vague excuses as to why they hadn't paid it off or when they would pay it off (waiting for the check to post - it was sent) and ultimately stopped responding to me all together. I hired an attorney and they filed a complaint with the Sec. of State. Once the police were involved and a notice from my attorney went out, they quickly paid off the trade in. Traded in Sept. 21st 2019...FINALLY paid off Feb 11th 2020 These people have no integrity and unless you can afford two car payments, DO NOT do business with them. read more

Purchased a BMW from them about one month ago. The employees were wonderful (we worked with Albert). Not pushy at all, very friendly and willing to work with you. I wouldn't hesitate to come back to them again. read more

Had a phone call from this place after I asked for more info online. When I told him I'll pass on the car because 'the price is higher than what I can spend', the guy got really mad saying that the price is not high, he said that I am 'under'. I told him that if it was still available in few weeks, and they're willing to lower the price, I'll come buy it, he got crazy yelling that they don't call customers, that customers call them... Terrible service. read more

I bought a nice car last year from here and brought my daughter back this year to purchase a car. My experience was good. Unfortunately, Brian and Margaret did not give my daughter the same good customer service that they gave me. I am disappointed in the rudeness and dismissiveness my daughter and I felt. I will never purchase from them again. read more

Purchased my cadillac from this dealer and was amazed.The place is wonderful and the workers are excellent people.Will definitely go there for my next vehicle.So thankyou Chicago cars us and my friend Albert read more

They'll sell you a car leaking oil. Nice customized vehicle, but you'll be putting down an extra 2k to fix it. Antifreeze smell, and slightly overheating after a 20 minute drive. Good try. They'll pose as proud of their cars, almost convince you they care... but they really don't. They said they'd fixed the problem if we bought the car. YeaAaah, no thanks read more

I went in to look at a Subaru but opted for another vehicle beautiful int/ext. Engine sounded great took a test drive one day, took her home the next day. 2 weeks later at the bank antifreeze leaking all over parking lot, refilled it & back to Chicago Cars US I went. Jacob said it was the thermostat that needed replacing but would need to remove the engine altogether parts & labor $437. Mind you I just wrote a $10k check for purchase, it felt like a bad dream! I asked why it wasn't repaired prior to selling it? Then I thought "why would they do that when they could get MORE money" ?! Guess they thought I'd write another check... These little dealerships probably make more money in service than anything. Glad we have a family mechanic, it was a quick fix that didn't require removing the engine. read more

I explained to Malgorzata the finance manager 3 times prior to leaving their office that my first name was spelled incorrectly on the purchase documents for the car I purchased, she kept insisting that it didn't matter. I've worked in the banking industry and I know first hand that incorrect documents would produce an incorrect title. She finally changed the financial documents because I refused to sign the paperwork until she produced correct documentation for me to sign. My title arrived yesterday with an incorrect name. I called and spoke with Margie and she assured me Malgorzata was going to call me back, the business day ended with no call back and I called them at 12:45pm and they close at 7:00pm. Be careful who you do business with. Update: I did go to the SOS and I was advised by the clerk that it was an error on the dealer's documentation. It is a strange coincidence that the dealer is blaming the error on the SOS, it is very difficult to believe the Dept of motor vehicles made the SAME EXACT mistake the dealer did. Also, the vehicle I purchased required almost $1,000 worth of repairs. Per Autofix, a reputable repair facility in Palatine, the hoses on the vehicle needed to be changed and the hoses on the car were taped together instead of clamped together. The problem occurred within 6 weeks of the car purchase. Also,the tail light kept coming off. From our experience, the car was definitely put together to "look good" but is a lemon. read more

Just recently bought a Honda CRV 2016 from this dealer. The service was great and we were helped by Ed who was extremely attentive. The condition of the car is good as new and it was pre owned, 1 owner. The overall experience was amazing and the location was about an hour away for us but it was well worth the drive. I highly recommend this dealership, it is worth your while! read more

Chicago Cars US - They also had some amazing cars in their showroom that I took pictures of and with. - Car Dealers Near Me - Summit, Illinois

At first I must say I was upset about a few minor issues I was having with my vehicle. However,the salesman made sure I was taken care of. The owner called and reimbursed me for the cost of the issues I encountered. Overall, my experience with the salesman and dealership is great! They keep their word and I would do business with them again :). That is all a person could ask for when purchasing a vehicle online. Thank you for the great service car buying experience Chicago Cars US read more

Best. Customer. Service. Ever. They are so friendly and welcoming, no pressure like your standard car salesmen. We came 10 minutes passed their closing time on a Saturday afternoon, the garage doors were open so we walked in. Jacob immediately helped us and gave us the keys and told us to have some fun! We bought the car and he made sure it was in mint condition before we picked it up. He also through in a few modifications to the vehicle at no charge! You don't find dealers like this anymore. You can tell they genuinely care about cars here and want their customers to leave satisfied. Dealing with Jacob and the team at Chicago Cars US has been a pleasant experience and I will definitely consider them in the future! read more

Chicago Cars US - Car Dealers Near Me - Summit, Illinois

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I hope everyone reads this review about Chicago Cars US first before ever buying from them. We signed a Bill of Sale and put $ 500.00 down on it. Went back home to talk with our bank to get the loan. Got the loan and in the meantime Artur of Chicago Cars US was suppose to be looking into fixing a few things on the car. The engine light was on and it was going to cost him $2000 to fix it which many times he said he had already put too much money into the car. Then he told us the Auction house sent him the wrong title. So 3 weeks later I have a car loan for a car they didn't have a title to and I am also without a car because I sold mine a week ago. I have to pay my bank interest and a loan fee. Still don't have my $500.00 deposit. But they did say they would return it read more

After going into the dealership and having a diagnostic test done to a vehicle of my choice, there was 40% rear brake life, 60% front brake life, radio didn't work, all 4 tires worn out and transmission gasket leak. Speaking to Jacob I was still willing to purchase the vehicle had he repaired all the mishaps. Asked if he would pay for 2 tires if not 4 and thinking legally, you cannot sell a vehicle if brakes are not safe. Him not agreeing with anything I suggested I hung up. Called back several days later asking if he made any changes to vehicle, radio was replaced and he did replace tires but increased the selling price. Still willing to purchase the vehicle from him, told him he could submit the bill of sale paperwork to my creditor to finalize the sale, he acted as if he was taking my information down but never called my creditor to complete the sale. read more

I just purchased a porsche off them sight unseen, and I am a car collector so I do make purchases like this before so I always ask the right questions and If there honest they will tell you about what problems do exist with the vehicle. I asked them about the power options all working and I said windows locks, etc.. they assured me they did, which I had them email me that in writing as well. Once the vehicle is shipped to me I called them with a list of those things that do not work, they told me they would talk to there mechanics and get right back to me that was over a week ago and I have made 5 more calls all of them to say someone will call me back. Still no response. Unless your walking into this dealership and looking at the car I would stay clear. Now they leave me no choice but to take legal action. read more

Thought I was purchasing a gem, ended up with a vehicle that was pretty on the outside but battered and broken on the inside. Were they nice when I got there, yes. Were they nice when I was spending my money, yes. Were they nice to me an hour after I left and came back to show them warning lights that were displaying in the car about the engine, not so much. And now, nothing. No response, no follow up. I guess the "nice" period is over. I purchased a vehicle in cash on Saturday. An hour passed and I got an engine warning light. I drove back to the dealership and was told, "Oh it's okay, it's nothing. Just take a pic when it comes back on and we'll take care of it". Well, I've done that, several times. The same lady who was more than happy to take my cash was now reacting like I was a bother. Jacob, the guy who sold me the car and reassured me that the car had been serviced and there were no issues won't even return a phone call. Now I'm a businesswoman who doesn't have time to "convince" someone to do the right thing. But carma will! I wouldn't recommend you go here. Take your hard earned money to a dealer who will actually care if you're having issues. Here, once you buy, you're on your own! read more

If there was an option for zero stars, I would've chosen that! I purchased a 2008 Honda Odyssey with a warranty that we were told covers everything from this place in April, as soon as we left the lot the check engine light came on. My husband called and they said that we could bring it back in sometime during the next week and they would check it out and fix the problem. In the meantime, my husband took it to a Pep Boys so they could hook it up and check the codes, there was 3, one of which was for an issue with a cylinder which is why I'm sure the Eco light keeps coming on and off. I brought the car back and showed them the codes and they gave me a rental, there was also some cosmetic work we wanted fixed... about 4 days goes by and my husband calls to follow up and was told the car was ready. I drive the 35 minutes back to the dealership with my 2 kids to go pick it up the following day and the guy comes out and tells me the car isn't ready! All they did was clear the code for the check engine light. A month later, the car starts pulling to the left and right, the smell of rotten eggs is coming through the vents (which is the catalytic converter) and the car seems to be hesitating to get into the next gear when starting to drive, seems like an issue with the cylinder still. I called and was told to bring it in the following Tuesday. So... yet again, I make the trip with both of the kids to what I thought would be dropping it off AGAIN and getting another loaner. Nope, they drove it around the block and just hooked up the scanner to see if any codes popped up. Well, since the check engine light never came back on, nothing popped up so they told me the car was perfect.I asked them what about the rotten egg smell and was told they didn't smell anything and that the catalytic converter wasn't covered under the warranty. I asked about the car pulling to the left and the right and was told that it needs an alignment, which they apparently don't do. NOW, my temporary plates expired yesterday, I called them this morning wondering what was going on with them and if they knew why they were never mailed to me. The lady who answered the phone said they had them there. I asked why they were never mailed to me and she said that they usually call to confirm the address before they mail them. Well, we never got a phone call. It took me having to call them to finally get them. I also asked if I would be able to get an oil change while I'm there. She put me on hold and when she came back, said that they do not do oil changes. What kind of dealership doesn't do oil changes??? I ended up going in today to get my plates and inquired about why they do not do oil changes if they have a mechanic and a mechanic shop and the guy tried making up some excuse about a lift that he couldn't even finish the story on, then says something about the oil.. I kept on about it and how we've tried to get them to fix issues for the past 3 months now and they have made up several excuses and haven't fixed a thing, He then says, if you want an oil change you have to make an appointment and they have to "order parts". Really?? You don't have an oil filter or even oil in your "mechanic shop"? This has been, BY FAR, the worst experience I have ever had at a dealership, they obviously know nothing about customer services and even cars for that matter. They try talking to me as if I know nothing about cars and in turn just make themselves sound like complete idiots! My father has been a mechanic for over 40 years and probably knows more about cars than all the employees there COMBINED!!! I've told my father about the crap that I've dealt with from these people and he himself has said, these people sound like complete idiots! PLEASE safe yourself the hassle and buy your car from anywhere else but here!!! read more