Part 1 Sir, it is disappointing to see you made a point to type such a negative and derogatory review towards me and our company in an anonymous manor. Based on your information we clearly know who you as well as the previous circumstances leading up to this review. Our company and myself commonly do not respond to reviews because we believe everyone has the right to their own opinions. Even though we pride ourselves in trying to give each and every customer a professional experience when making a purchase from our store, I feel it is with in our right as a company to respond in an earnest manner when all we did was try and help you the best we could. From the beginning you came to us with concerns of faulty functionality of product that you had purchased and then choose to complete the installation yourself. When you arrived at our store you made it clear you wanted us to fix or troubleshoot the installation that we did not do, and initially requested a diagnostic for free. We were very polite and clear up front that because we did not do the initial installation, that there would a charge to go into the vehicle and diagnose the issue. Commonly we charge a minimal fee of $50.00 to look at a vehicle. In you case because of your visible distress we offered to only charge you $40.00. You, were against the idea of paying for the diagnostic initially and you had made the assumption that it could ONLY be the product at fault and that you were "sold a lemon" as described in your own words. At that point in time you asked if you choose to remove the radio from the vehicle and bring only the radio for diagnostics would there still be a charged fee. We politely informed you that there would be no charge because we would not be taking apart your vehicle and would gladly test the radio for you for free. You declined to have us look at your installation and left our location driving well above the speed limit down the street. You returned no less then 10 minutes later and stated to us that you now believed that the camera was the source of all the problems. We then reiterated the diagnostics would still be a $40.00 charge to troubleshoot the issue. Again, you were still visibly upset at the idea of having to pay for the diagnostic. You asked about removing the camera from the vehicle for us to test for you and we explained to you that we would be willing to test the camera for free outside of the vehicle, but if you were to remove the camera from the vehicle and it functioned properly that would leave the possibility of the vehicle or the installation being the cause of the failure. You very reluctantly decided to pay the $40.00 to allow me to troubleshoot the camera installed in your truck, you mad a point to explain to me that you had used solder and heat shrink connections in the process of your install. You repeatedly kept asking what I thought of your installation, in which, I kindly responded I didn't think it was bad. In the process of the diagnostic I found that you had grounded the camera loosely between two metal pieces and that the "watertight" plug you had decided to use for your installation was not completely sealed and had visible signs of rust and water damage from the pins. Because of your concerns that it was not the install but the product I made a point to very politely show you these issues that were found in a very courteous way so you could see that these could be the causes to the failure of the product. The testing took me to your radio in the front of the truck for further testing. Once the radio was unmounted to do further testing it was found that your red accessory wire had lost its crimp connection from the crimp that was used and was barely maintaining connection. I made a point, to come find you to show you this so you could see that due to the fluctuation in voltage could cause the radio to malfunction and the camera to fail. Also, following the wire down the line it was found that the red accessory wire was completely pulled out of the harness and was appeared to be shoved into the plug with some tape. When asked if you knew about this your response was that "we sold it to you that way." I asked since your purchase of this harness, which was over a month ago, and/or while in the process of completing your install why you didn't simply come back and exchange the "faulty product" for another radio harness that was not damaged? You replied "because it was already in the truck." If it came directly out of the sealed packaging as you describe, this response seems illogical because why would someone install a product that you can visibly and clearly see is damaged. As a courtesy to you I made a new stable and functional connection for your accessory to the factory accessory wire for you with out further discussion or request. read more

To start off I have been looking for a good deal to get a DVD player and DVD Headrest for my car because I know my 2yr old daughter will like it(she likes Disney movies) and it will keep everyone entertained. I looked around, called around, Googled and landed on Windward Audio's pretty cool website! I also read some reviews but since I am a curious person I wanted to investigate myself and go to this store, plus it said on there website that they have a large selection. When I got there I was surprised at how big the place was and they do have the largest selection I have seen. I was greeted by a few guys so they seemed nice. After talking with them for a while about the system I wanted, they showed me to the Kenwood! That dvd player was pretty sick! It had all the bells and whistles!! I wanted it and the price was super reasonable! They gave me a better price then all the other stores I looked at. The installation was professional and clean. Also they were fast! I'd say it took less then an hour for the Kenwood system and dvd headrests. They also showed me how to use the Kenwood just to get me familiar with it! All in all I was very happy with there service, prices, Car audio selection, and there knowledge of there inventory. I would definitely go back there again and i have already told a bunch of friends where I got my dope DVD player system! Ask for Joe or Tim! More importantly both my wife and daughter love the fact they can watch movies in the car!! Try them out, you might find the perfect system for your car. :) read more

i took my 2011 Hyundai gensis coupe in to them...been there before...and this experience was excellent!! Joe, was very, very helpful and accomodating! people have to understand that this IS a business...not a 1 stop discount shop! He helped me with some problems that i had had from an installation just the day before in Kailua. He was always willing to help...friendly. . . and as the time went by, very trusting. He apologized several times if there was a glitch or a delay. . .but in the end...an EXCELLENT job on my baby! ; ) i would recommend these guyz. . . be patient. . .be honest....and they'll work with you to give you the best deal. . . and if you don't feel like its a good deal. . .well. . .trust me...shop around...it's OUTRAGEOUS compared to several places i went to!! everything Installation) was neat, done right, and always there for you when you have questions or porblems! i am pleasantly surprised. . .and i DID overpay for my previous installation and equipment. . .but they NEVER said anything bad about the people who originally installed it. . . .that...i take to heart!!! everyone has a "sound" that they like. . . i'm 50, and i like my music a certain way, go to these guys. . .don't let another install audio store TELL YOU....thats this is how it should sound! i'm not a "boom boom" kinda guy. .. i'm a clarity rocker. . . these guyz UNDERSTAND what YOU want. . . .not what all the "kids" are into now!! Thank you Joe. . .BIG MAHALOZ and PROPS!!! - Kev and His black coupe bebe!! ;) read more

I just got my car audio and alarm system done about two weeks ago, I did my research and knew what i wanted went to three shops and all seemed to try and sell me what they wanted and not what I wanted. I knew I wanted a Rockfordfosgate system. I went on a search and shopped all around and to my surprise alone i was just so in baffled how much some of there shops were trying to charge me. I walked in and spoke with a Gentlemen I think his name was Joe, he had a wide selection of Rockfordfosgate products at prices way lower than the other shops I went to. Just the amp alone he was two hundred dollars cheaper than any other shop. He gave my good deal as package deal and I got everything installed. John was the installer that assist the install team and was very good at what he does. I was overall very pleased with the system and the customer service and the four hundred and thirty dollar price difference I saved on the whole system. I was aware of some of the negative reviews but I am glad I gave them a shot. One negative is the parking is kinda tight and at times they get really busy. Trust me this shop differehas the best prices for car audio in Hawaii. read more

I (Ed Jeffrey Coloma) recently had a whole stereo system installed on 3/30/18 Friday in my white Scion XB. Tim helped me select and gave me quotes on different stereo components to choose from. Very knowledgeable, patient and easy to communicate with. He made a complete package deal for a reasonable price that fit my budget. I was very pleased and happy on the installation they did in my car. My car sounds are very nice. I would highly recommend my friends or anyone to stop by and buy from them anytime soon in the near future this shop is amazing. The installers did a excellent job doing the work. Dropped off my car 11:15 am and Tim said it would be done before 6:00 pm. He called me around 2:23 pm and said it was finished, that is fast. I'm very happy and satisfied to have such excellent top notch quality components installed in my car. I give them a 5 star rating........ Thank You Very much to Tim and everyone who worked on my car. I am definitely will be going back to have more things done to my car by Tim and the whole installation crew. read more

5 STARS ALL THE WAY!!! If I could give more I would. I did some shopping around before I decided to choose Windward Audio last year. I returned again this year due to the fact that I had an AWESOME experience. They have EXCELLENT customer service. I had the pleasure of working with Tim. He helped me out with everything, last year and this year. I don't know much about car stereo systems or radio systems etc. but I put my trust in Tim and his expertise in not only giving me a good deal and something worth my money but also a product that is at its best quality as well. Also, if there is any problem of some sort [like if somethings not working] they will help correct it no questions ask. Even if it's just asking a question like for example "how do I connect the Bluetooth again"or "how do I get my remote start to work". Nothing is a stupid or silly question nor do they make you feel that way. They really take care of their customers. I will ALWAYS be getting my vehicle systems from and at Windward Audio & ONLY Windward Audio!!! read more

I searched high and low to find a shop that is knowledgeable with working on a car like mine. I walked in was shocked to how big of a selection of audio equipment they had on hand. I was greeted by Tim and Dan the head installer that i came to find out that Dan was nominated as one of the Top 50 INSTALLERS IN THE NATION. I was pleased with experience he had working on a Porsche and the pictures of the many cars he had done. I worked with Dan and Tim to put a system together for me and felt confident with what they talked about and dropped off my key s the next day. Three days later Tim calls me and tells me to come down and check out my new sound system, I got there and was happy with the detail of workmanship that Dan the crew put in and the amazing sound system I am very pleased with all the work and would only trust this shop to work on all my cars. My wife is nagging me she wants her truck sound system upgrade I guess I will be back soon. read more

I just moved to the island and was looking for a place to get a security system and stereo installed. I searched around and found many different shops that offered the services I was looking for. I called around and after looking at reviews I decided to stop in a few shops for pricing and information about what options were available. After visiting many shops, I ended up at Windward Audio and after the salesman spent some time going over what was available for my car, I scheduled my appointment on the spot. The store was clean and organized and the prices were where I needed to be with my budget. When my car was completed and I came to pick it up, the installer who worked my car showed me how to operate everything and made sure all of my questions were answered. I was happily surprised to find out that my carpets were vacuumed as well. I am happy with the service that was received and I would definitely recommend there work. read more

This place "SUCKS BIG TIME!!!!" don't go there unless you want to get "RIPPED OFFED!!!" They're good at conning you to buy while they're screwing you in the... as they smile. Their friendly when you buy and install your stereo (still when you find out later that it's not the one you requested and that you paid to much for) and when you go back to ask a question the very next day they'll pretty much say F__K OFF with a smile. So do your home work first before you decide if you want to get SCREWED!!! or not. And the installer that worked on my vehicle is a total "A_S HOLE" You'll know him he's the one with the Tattoos on his arm (he thinks he's mister cool... tuff guy... NOT!!!). So do yourself a favor and go somewhere else anywhere else... This is a friendly "WARNING"!!! read more

I came to this shop looking to change my speakers and to add and alarm in to my VW Golf, I walked in the shop and instantly was amazed by how much of products they had in stock. So I walked and spoke to Tim which he showed my the different brands of speakers they carry and the prices. I asked what kind of alarm systems they had and he showed me Viper which they had on sale. So after TIm explained the different features I decide to purchase the Viper Alarm and Alpine speakers, I drop of my car at 1:30 by 4:00 I received a call saying my car was done. I came back to the shop and Tim showed me how to use my alarm. I was overall really impressed with level of service and the workmanship I will be back thank you Tim and boys at the shop for doing a good job. read more

My FIRST and last Audio stop- every time! Great equipment! Great business sense and great treatment by owner and employees. I always leave greatly satisfied and with a feeling of friendship. Work done is always what I wanted as they would call me and inform of status of repairs and request for permission if there was a need for deviations. This is the place to buy your car audio and treat your car. My car was treated great and I am satisfied! read more

This message is effective 02/12/2025. I am sorry to hear that Windward Audio has closed its doors, as based on all the positive reviews, it will be a loss to the community, as it always is when a small business has to close its doors. Tim, I wish you well in your future endeavors, and It has been a pleasure to advise & serve your needs. I hope that you will reach out to me to help you with that process when the time comes. A Hui Ho. read more

so i went to this car stereo shop and i needed a system for my brand new charger the guy that helped me was very knowledgeable and understood everything i wanted and for the price i wanted to spend. they took reasonable time to work on my car even though i had no appointment the install was very clean and very nicely done it sounded awesome would recommend these guys to all my friends and everyone read more

I've used Windward Audio multiple times for different vehicles. They always hook me up with the top of the line items for the best prices. Installation is fast and done with quality. Their expertise helps me select the right items to accommodate my needs. Just give them your budget and they will put together a system that will leave you more then satisfied. read more

These guys over at Windward audio went over and above with the service they provided. I have a vintage Jaguar and wanted to get it up to date with Bluetooth. They researched the best solution and installed it fully concealed with zero modifications needed to my car! Couldn't be happier and fully recommend them, best car audio store in Oahu!! read more

I saw some of the reviews and I was skeptical but I went there anyways they have one of the top installers in the nation and sales man was very knowledgeable and listened to what I was looking for and on top of it they have great selection and very good prices I would recommend to anybody read more

Absolutely love my new car audio system! The sound quality is crystal clear, and the bass is just perfect. The team at the shop was super knowledgeable and helped me choose the best system for my car. Highly recommend if you're looking to upgrade your audio experience! read more

I bought a Viper alarm in 2009 for a gift and it never got installed. I went back in 2016 and they honored the installation and did a quick, awesome, fast, installation. The alarm works great! I recommend these guys highly! Thanks TIm! read more

Being a girl I don't know what's good and so on but I went to this place and treat me like any other customer gave me what I was looking for and installed it for a really good price thanks guys I am glad I went to you guys read more