Worst Experience EVER!
Thirty years ago, my wife and I arrived in Atlantic City for our honeymoon only to find out that our Resorts hotel room reservation had fallen through and we found ourselves without a room at midnight. My new bride was so distraught and crying, I had to rectify the situation ASAP. We headed back up the parkway and ended up staying at the Windrift. Thirty years later, for our anniversary, we decided to revisit the Windrift for a long weekend. We booked our room in advance and I was a little shocked to find out that the cost for a bedroom for the night was $400. I checked out their website and quickly figured that the hotel had been recently renovated and now included not just one, but six individual restaurants. Very swanky indeed. A top notch job to say the least.
When we arrived, it was a bit overwhelming. No valet was around and we were faced with a completely overcrowded parking lot. We finally found a space parked next to the dumpsters on the north side of the building. The stench of raw garbage was overwhelming. If you still decide to stay here, make sure it is not a room over the dumpsters!! This is also next to the back door to a kitchen and many of the staff/help were outside smoking. I was informed by the manager that although the hotel stresses the fact that all of the hotel grounds are smoke free, it is perfectly acceptable for the staff to smoke. We had a room on the south side of the building overlooking the parking lot and the pool with very little view of the ocean if any...the smell of cigarettes was constantly in the air when we sat on the balcony.
A trip to the beach revealed that the hotel does NOT provide beach chairs, umbrellas, etc. Next door, at the less expensive Golden Inn, all such amenities were provided. In fact, they have employees on the beach to assist with setting up chairs and umbrellas. How nice? Windrift offers nothing.
After lunch, we retreated to our room for a break from the sun. My wife was taking a shower, when all of a sudden there was someone banging relentlessly on our hotel room door. I answered the door to find a young employee with a spray bottle spraying the perimeter of our door with some sort of disinfectant. He informed me that he believed we were smoking cigarettes in the room. I told him he was mistaken. Five minutes later, the manager on duty came to our door and started actually pounding making the same claim that someone was smoking cigarettes in our room. I told him through the door that I had already told the last staff member that no one was smoking in our room. With my wife still in the shower, I shouted back to come back in a 1/2 hour because we were indisposed at the moment. The manager then hollered back that if he had to return in a 1/2 hour, he wasn't going to be so nice! A threat! I immediately opened the door and informed him that he was making a mistake and that no one was smoking in our room. I invited him into the room and asked him if he smelt smoke. He said that he could not smell anything. Mind you, staff members were constantly underneath out balcony smoking cigarettes. I told him that my wife and I were not smoking in the room and that he was making a huge mistake. He retorted that if he was making a mistake, it was not his FIRST! Indeed. He then, in a threatening manner, suggested that he was going to evict us from our room! He then retreated back to the hallway and I went to shut the door at which point, Pete shoved his foot in the path and told me not to slam the door on him. I had no intention of doing so and in unison, we both told him that it was apparent he had left the room and I was simply closing the door. I have worked in sales and marketing for many years handling customer service for a Berkshire Hathaway company. I have to say that this was beyond the worst customer service I have ever experienced in my life. We called the hotel next door and booked a room for the rest of our stay at the Golden Inn. The difference was night and day in regards TO SERVICE. The room cost was half the price too. When we checked out of the Windrift, the management had the audacity to include a $100 surcharge for cleaning the room with the stipulation that the smell was not cigarettes but now the odor was marihuana or "weed smell" as was stated on the bill. Please take my advice and avoid staying in this overpriced, family owned hotel that has lost sight of what is most important--good customer relations. The Golden Inn is in the process of completely revamping the entire hotel. I would avoid staying at the Windrift Resort Hotel in Avalon, NJ at all costs. You have been warned. read more