These guys are the best bought a couple bikes from them and gear there always helpful and great…read moreattitudes Thanks always keep up the great work!!!!Diana

Don't throw away your old bikes. Bring them here, where they will be refurbished for sale or…read moredonation.

2 for 2, I've gotten poor attitude when I visit this store. Every question seems like a burden. If…read moreyou don't like helping people, don't work in the front of house. I won't be back.

5 Stars - Amazing Service!…read more I came into Tacoma Bike to pick up some new tubes and a shifter cable for my bike. After checking it out, the tech let me know I actually needed a new derailleur. I asked if there was any chance they could install it that same day since I was hoping to ride with my wife the next day. Even though they were just minutes from closing and had other bikes to finish, the tech went above and beyond--he stayed a few minutes late to swap out the derailleur for me since it was a quick job. As a new rider, I really appreciated the extra help and kindness. Huge thanks to the team at Tacoma Bike for taking care of me. I'll definitely be back!

Typical misogynistic bike shop TLDR: Performed adjustments without my permission, didn't even…read moreperform the service I asked for, then spoke to me condescendingly as if I don't know what a bike is. I went in to get my derailleur adjusted for some ghost shifting issues and to bleed my breaks since it had been a few years and I noticed that my rear breaks were feeling spongy and were taking a while to engage. I have a hardtail mountain bike that I like taking out on trails, so I did not want to be dependent upon my front breaks. I was told that they would take a look at my bike and then text me a quote for how much the service would cost before they did any adjustments. They did not text me a quote for service, but instead went ahead and made the adjustments without my permission. When I went to pick up my bike, I was ignored while they helped the men who walked in well after me. When I was finally able to get my bike, I was told that my breads did not need to bleed since they felt "solid" and just needed a little extra pull on the lever. I was then condescendingly told about my front breaks, and to "use this one when you're going downhill too fast and feel scared". Rode my bike around a bit, and the issue with my derailleur is not fixed. This shop is a waste of time and money.

Guy at the counter was abrasive, took my bike in for new inner tubes, wouldn't let me see the…read morerepair work he was doing.. when he was done things were wrong that had never been before. Told me the work was done but when bike was submitted to me they had disconnected brake cables (to do tire work presumably) and left them disconnected!! A guy named Will took over and reconnected front cables. The brakes had always worked great until I took the bike to this shop. Now the front ones are ok again but the rear wheel slips when I brake. If you do go to this shop ask for Will, he seems more ethical and competent than the other guy whose name I don't know.

These guys rock. The owner, Ric, offers superior service and always makes things 'right'…read more Buy a new bike = free tunes for life You can't beat that. Both my mtb and road bikes were purchased there and I couldn't be happier.

I wish I could give this company 10 stars! Great, great, great customer service. I asked my hubby…read moreto get my 20+-year old Trex bike tuned up. I told him to not buy me a new bike, I just wanted My Bike tuned up. He went to Cycle Therapy. They sold him a new bike. (It was going to be about the same amount of money to buy a new bike as it would be to overhaul my old bike). Upon seeing my "new" bike I called the store and ended up talking to the owner Ric. I explained that I wanted my old bike back and tuned up. They still had it and Ric offered to allow me to return the new bike and that they would go ahead and overhaul my old bike for me. Chris and Chad did a GREAT job. I am so happy. But here is the best part... the customer service. All of the team members at Cycle Therapy were totally about making us happy. Honestly, I think they were trying to save my hubby money by selling him a new bike (did I say my Trex was old...it's super old). In the end, they overhauled My Bike for the same price as we had paid for the new bike (that might sound like a lot to pay for a tune up - it would be, but this was an Overhaul...as in darn near built me a new bike on my old frame....). All the while, the Team was sooooo accommodating, pleasant, (they could have turned their noses up at My Bike, but they just seemed to understand that I like my old bike) and they wanted to make it right for me in any way possible. I am in a front-facing customer service job myself and when I experience EXCELLENT CUSTOMER SERVICE, which is rare these days, I want to let the world know - so here it is! Support this shop and this team, you will enjoy the experience and the end product.

I am so grateful to the team at Northwest Tri & Bike in Enumclaw. We were having a family camp…read moreweekend at nearby Black Diamond Camp, and one of our campers had a blowout on his wheelchair tire ... on a Saturday afternoon far from his home. Without his wheelchair, he had no way to get around at all. On a chance, we called Tri & Bike. Imagine taking a wheelchair to a bike shop. The team worked so hard and creatively to find a solution ... way above and beyond; they even stayed after closing hours to work it out. They got it fixed, and allowed our camper to still participate. They only charged us for a couple basic parts and nothing for their time and labor. Wow! We can't thank them enough for their courtesy, expertise, and for caring. Thank you!

Small town America feel…read more I made the move to Cannondale after disappointment with another bike company. Andrew placed the order for the bike I wanted and I told him there was no rush. Eight days later, Kimarie called to say they had a brand new bike ready for me. I was treated like a person and not a number. They took the time to properly set up the bike and answer my questions. Not only did I get a new bike, I got the assurance that they will be there if I need anything down the road. Supporting local bike shops is important, and Northwest Tri & Bike earned my business.

These guys are great and carry a nice selection of Ebikes of all sorts of varieties. I've been…read moreriding my Easymotion Rebel Cross for 3 months to work and back everyday (800+ miles baby!!!) I recently had some chain skipping issues and Wattzup stepped up to fix the issue in less than 15 minutes. I highly recommend checking this shop out! Support this local business!

They have good selection and know their stuff. You can test ride and learn a ton here.read more

I received excellent customer service and the tuneup recommendations provided for my bikes has…read moreimproved their performance. I highly recommend Trek Bicycle University Place for bicycle maintenance.

My friend gave me a bike. I needed to put air and see if there is anything needed to repair. They…read moreare very kind to put air in and checked what is needed and estimated cost. I highly recommend this place.

Can't say enough good things about Adriel at Opalescent. I came in totally new to gravel cycling…read morewith a bunch of questions before buying a bike. Adriel was super patient, shared a ton of knowledge, and made solid recommendations based on how I actually plan to ride. Never felt pressured or upsold. Awesome to have such a great local bike shop in Tacoma -- I'll definitely be a customer for life!

Great purchase experience, Adriel was more than helpful. Best bike shop in Pierce County.read more

Natalie was so accommodating to all of our needs. My birthday was so much better because of her.read more

What a blast! Charlotte was super helpful. We'll definitely be back for another rental!read more

Super awesome shop , the guy there was super nice and helpful even with no reservations or money,…read morelet us borrow chain lube and helped us for free. Best shop in Tacoma

I've known Joey for a few years now and super grateful he's my "bike mechanic on retainer"! I had…read morean issue this week with my bike making some undetermined noise in the back, and I knew Joey would be able to fix it quickly! When I rolled my bike in to him today, he surpassed my expectations! Joey is a fast mechanic, very thorough and extremely reasonable. If you haven't tried Indigenous Wheels yet, do yourself and your bike a favor and check it out! I'll be ordering at least one new wheel later this year yet Joey did what he could today to extend the life of my current set. Thanks for keeping me on the road!