Typical misogynistic bike shop TLDR: Performed adjustments without my permission, didn't even perform the service I asked for, then spoke to me condescendingly as if I don't know what a bike is. I went in to get my derailleur adjusted for some ghost shifting issues and to bleed my breaks since it had been a few years and I noticed that my rear breaks were feeling spongy and were taking a while to engage. I have a hardtail mountain bike that I like taking out on trails, so I did not want to be dependent upon my front breaks. I was told that they would take a look at my bike and then text me a quote for how much the service would cost before they did any adjustments. They did not text me a quote for service, but instead went ahead and made the adjustments without my permission. When I went to pick up my bike, I was ignored while they helped the men who walked in well after me. When I was finally able to get my bike, I was told that my breads did not need to bleed since they felt "solid" and just needed a little extra pull on the lever. I was then condescendingly told about my front breaks, and to "use this one when you're going downhill too fast and feel scared". Rode my bike around a bit, and the issue with my derailleur is not fixed. This shop is a waste of time and money. read more

Bottom line: great small business bike shop that has everything you need; from new road/trail bikes to accessories (chains, helmets, air pumps, attire, etc.). The customer service was also top notch and very welcoming and fast. If you need anything with regards to bikes- make sure you patron this establishment. I definitely will. Venue: it's clean, well appointed, and ergonomic. The only part that may be frustrating is the parking lot where you'll have to compete with the local coffee stand. To me, a minor distraction. The venue was relatively easy to find with Apple/Google Maps. Customer service: fast, knowledgeable, and courteous. It's everything you would want in a business. They want your business and they know how to delivers Service: it was relatively quick for a bike fix (tire). They have all the parts and a back area to work on it. I recommend you calling them prior to visiting for any specific need. read more

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Guy at the counter was abrasive, took my bike in for new inner tubes, wouldn't let me see the repair work he was doing.. when he was done things were wrong that had never been before. Told me the work was done but when bike was submitted to me they had disconnected brake cables (to do tire work presumably) and left them disconnected!! A guy named Will took over and reconnected front cables. The brakes had always worked great until I took the bike to this shop. Now the front ones are ok again but the rear wheel slips when I brake. If you do go to this shop ask for Will, he seems more ethical and competent than the other guy whose name I don't know. read more

So far, so good. Hailing from Alameda, California I was very excited to find these guys could handle the build of my new e-bike I recently had sent to my place in Buckley, Washington. After calling to make sure they could take my ebike, I'll be masking up and going into the shop to drop my bike off. I cannot help but to be even more uber excited to take this next step on my eBike experience. Eric's enthusiam made me feel all sunny in this beautiful cloudy PNW morning! Cheers! read more

Joy Ride Bikes - Sad and alone on the ground. - Bikes Near Me - Lacey, Washington

Unhelpful and rude staff, lack of selection in general. We'll take our business elsewhere.

Got a flat, was in the area, walked in and the crew of Joy Ride Bikes greeted me kindly, took care of my needs, and I was out the door, back on my way in 10 minutes!! Thanks guys!! read more

Hands down THE best bike shop in Olympia, Lacey and Tumwater. The mechanics are very knowledgeable and will ensure that the most cost efficient, best service gets done for your bike. I've had countless of mishaps at other spots (not going to call out any other shops). Great front staff who are enthusiastic and willing to work with you to get the exact bike or bike part that you need. read more

Been going here for ages. Service department was some cats from way back. Bike Tech days. Always did good work. Took my bike in and said "do what you have to, to make it safe and rideable." They call and say "its ready." When guy brings it up to me, he says "this isnt safe. dangerous to ride." I take it back to the service department (employees ive never seen there before). Tightens a few things. Still, not safe. 140 dollars just for a new rear wheel. Very Very bummed... read more

Took my sons bike in to diagnose his brakes. Cruise took great care of us and fixed it while we waited. He even went through the whole bike to make sure everything was in spec without me asking. He was very thorough and precise. A true expert and customer advocate. Made sure the bike was set to my sons comfort before we left. Cant thank you enough Cruise!! Literally a life saver. Thanks again!! Definitely recommend this shop for your bike needs. read more

I've been a pretty regular customer over the last 10 years or so. my first visit into this business was in regards to a very poor quality "big box store" cheap bike that needed help. they didn't judge, made repairs and recommendations that were all very appropriate for the bike. I even went back a few times for that same bike and they continued to exactly the same level of service every time. just over a year ago (early 2021) I decided it was time to get an upgrade. during this time they assisted getting me into a new bike and all the while accommodating my issues. fast forward to today. that bike has nearly 1500 miles on it. I'm sure I bent/damaged the rear derailleur by dropping my bike once. when I went back to ask about some other issues I also inquired to chain condition. it was a bit stretched and a good time to change it. this led to that damaged derailleur being replaced based on the amount of time it took the tech to get it realigned. he didn't give up on adjusting the old one though. he got it to a point he was happy and I have to say it did shift better than it had. also, the bottom bracket bearing had loosened up and that was found about a week later when I returned to get the new derailleur installed. also, they were down staff at that point and when I arrived with the intent to drop by bike off he asked if I was willing to wait. he had time to get it all set up while I was there. this was a bonus to me. this is just a local bicycle shop but great customer service and they really know their products. read more

I had them do some adjustments on my tandem. The mechanic was very knowledgeable. The place is clean and well organized. I would go to this shop again no problem. Their stock of gloves was low but it's later in the summer so I suspect that's why. Friendly and very helpful staff. read more

Shout out to this great local establishment and its courteous and engaging style. They're technically sharp, quick and personable. They had me running in no time at all, and well, they were so eloquent upon delivery: "Just ride it, man..." * yeah!!! read more

This is my go-to LBS! Just there this morning for something small -- new handlebar grips, but I had a couple other tiny issues that I asked about, and Kyle, in the service department, helped me out -- no charge, and he was so friendly about it! In this day and age, with it becoming more rare every day to find good service (and, frankly, friendly people), he really stood out. I've had other work done here before; sometimes they may seem a bit more expensive than some other shops, but you get what you pay for. They will do it right, and they will do it well. read more

I have never had as good of a buying experience, COVID or not, as making the phone call to this establishment!!! During my 30 min phone call, Brian talked me through all of the info I needed to gather and then provided me with the options that would work and the pricing associated. He then advised the best way to go about purchasing and exactly what tool I needed to purchase to be able to install my gift for my husband. BEST PURCHASE EXPERIENCE EVER!!!! Although I live in San Diego, I will purchase anything I can from this establishment just to support the small businesses who are truly customer service oriented!!! Thank you Joy Ride!!! read more

Nice person helped us. Took his time explaining about the different bikes. Limited inventory due to COVID.

Great staff, very knowledgeable. Helped set my husband up in his bike! Would recommend!

Worked with Andy and the Service department. I received excellent service and the work was completed better than expected and did not exceed the estimate. My bike is an E-Bike and they did not have any problem doing the requested work. The shop is currently following some Covid-19 safety protocols and it might be a little slower than usual, however, they are still providing very good service in a safe environment. I will use Joy Ride Bikes again. read more

I had my bike wrapped. I brought it in at 10 am and it was done by 5 pm. I would recommend this shop.

They have good friendly bike techs .. they are knowledgeable and have good customer service skills .. Yet, the sales person , Will(?) is always pushy and has definitely has strong opinions of where your bike seat should be . My child is afraid of heights , and has special needs . So when she states clearly not to high she is advocating for herself . He is consistently very direct and inpatient with her and myself . When he asked to try she said " No, She didn't like it that high" and it was scaring her . I advocated for her and he still wouldn't listen to the me , the person who knows her child the best . Who is advocating for her .One note of further education, he should try actively listening with a open mind to the customers . That's Highly rated good customer service to me . In return , It would earn him more repeat business . We only go there because they have really good bike techs who really know their bikes and that is where it counts in a bike repair shop . read more

Can't say enough good things about Joy Ride. I needed 2 bikes tuned up and they were able to do it while I waited. Very friendly/helpful staff, reasonably priced..will definitely be back. read more

We had to replace a tube for a tire on our jogging stroller. Called to see if they had the parts, they did. We went in and were out in about 5-10 minutes. They employees were friendly and very personable. Will go back if we have any other bike/stroller issues! read more

The crew at Joy Ride went ABOVE & BEYOND to fix my electric scooter! I was so delighted at their willingness to help me out. I highly recommend Trout and everyone else who were so efficient in getting me back on the road again! If they'll help out a scooter rider, they'll help anyone! :) read more

I'll be honest, I wasn't expecting to love this place as much as I do. I just *knew* it would be one of those places where I would walk in, feel intimidated, and then not even have to sneak out 'cause no one bothered to ask if I needed help anyway. I've been here three times in the last two months, and already someone took the time to learn my name - AND they were able to turn my bike around super quick. They've got a really great crew here. I still stop in at other shops from time to time to see how things compare, and this one by far will be the one where I will spend my money locally. read more

Ive bought two bikes from Joy Ride and Derik, Aaron, and John are the best to work with. They know all kinds of bikes (commuter, recreational, mountain, road, race). I've dealt with another bike shop in town and they were extremely slow in placing special orders. (I had to call three times asking about my tires.) Joy Ride has fast special orders and great service, calling as soon as items come in. Also, the guys are top competitive cyclists and ride year round, so they really know what gear works and is practical. Highest recommendation. read more

What a bunch of great folks! I have been in a few times and brought my not so new bike in for wheel straightening and new tires. I didnt want to spend a ton of money because my bike is on its last season. After being greeted promptly, we took my bike off the rack and the super nice fellow helped me pick out tires and he fixed it up on the spot. I was riding and hour later! This was great, I didn't feel the pressure of not spending money on parts that are out of my price range and nobody was raising their nose at my not so new bike - quite the opposite. This is now the only shop I go to, they have earned my loyalty. Give it a try, you wont be dissapointed. read more

Okay, I'm going to update again, a year later. Husband & I just took in our bikes for tune-ups there. Turnaround time was about 5 days right before the Commuter Contest started so that was great. Because we purchased our bikes there they knocked off quite a bit for all of the gear & derailleur adjustments. I needed a lot of work done and new parts from a year of regular riding. They suggested getting breaks that have a tiny screw I can un-do and slip in replacement pads when these wear out; sold! Total was around $135 for both bikes, definitely a steal. The ol' Club is running like melted candy now and I'm out there getting my base miles in again. Love Joy Ride. read more

Sad to say I have to post a 1 star review for this shop. No longer will joyride have my service or my respect. Earlier last week I went in to get a few things after the guy told me the part would work I went home and installed the part . Sadly it wouldn't work so today 4/28/20 I go in to return my product reciept and part in hand gave the guy both he then asked To see my ID to check to see if I was the actual buyer he wanted " to make sure I didn't steal somebody's reciept and part to try and get money that wasn't mine " when he brought my money to me he thought it was hysterical and told me he was smiling the whole time he said that and I probably couldn't tell because he had his face mask on .... Very professional joyride ! You also had a bystander that heard exactly what the guy said as well not pleased I had my eyes set on a very nice downhill bike on your floor .. I hope something is said to this individual and I hope he knows that wasn't funny one bit because I wasn't laughing at all read more

Staff was very friendly and helpful. $20 to figure out the issue and get the rear wheel set back to true.

My partner and I both had issues with our bikes- a creaky bottom bracket and an off-kilter disc brake- and drove an hour to Olympia on a Friday night 30 minutes before closing fully expecting to have to leave our bikes there for a few days and pay some amount for labor and possibly parts to diagnose and fix the problems. Jason met us at the door (held it open for us) and talked us through everything, how much it would cost if he had to do x,y,z, what the potential issues were, did some preliminary diagnostic tests and after about half an hour of talking about mountain bike trails on the west coast and casually and humbly demonstrating an advanced understanding of bottom brackets and brakes, he had fixed both our problems and sent us on our way without charging us anything. They are also extremely dog friendly (as long as your dog is friendly of course). Needless to say we will definitely be back and can't rave about this place enough. Well worth the 2 hour drive round trip on a Friday night! read more

My wife took her vintage Schwinn here for assembly , instead it was further dissembled. They told her " you should clean it , bring it back and we will put it together" . It really didn't need much cleaning or loving , they were just lazy . This shop takes advantage of people who are not in the know and have $$$ . This should have been a 70 dollar job not a 600 incomplete job . Pathetic read more

Yes, I'm mass-producing reviews in order to compile a decent list of great Olympia businesses. Last summer I set out on the great bicycle purchasing adventure. I got professionally fitted elsewhere (which I highly recommend for about $30). The owner and staff are well-informed & generally nice guys. I love my bike : ) read more

I came into this store earlier today looking for a bike and the costumer service was terrible. The guy was very rude I asked him about a mountain bike and he wanted to have an attitude with me and act like I was stupid. Do not recommend this place. read more

This is my first review ever.... I'm spend $700-$1200 on maintenance annually so I've been around the block. These folks screwed up my repair on my Enve wheels and took great offense when I protested their rush surcharge. They are certainly no better than average and spectacularly entitled for a service business. I'm willing to pay top dollar for good service but that's not what I found here. I found them a bit of a pain in the ass to deal with. There I'm s a Specialized Dealer in town. I think I'll give them a shot next time. read more

Just went in to make an appointment to get my brakes on my bike fixed, and someone came out and looked at it and just fixed it for me on the spot, no charge! Very kind and helpful, also an awesome store with lots of cool inventory. My friend is very happy with the bike he just purchased there to go riding with me. Thanks! read more

Best bike shop in the south sound. I didn't know much about bikes and they didn't treat me like an idiot. Will helped me out and broke everything down for me and found me the perfect bike for my needs... and it was on sale too! They aren't just trying to suck your money from you, they actually want you to enjoy your bike and make sure you have an enjoyable experience. Very knowledgeable staff that aren't 'bike snobs' like most shops around here. They have definitely won my recommendation. read more

I popped in with a couple of minor repairs needed on my folding bike. He fixed it in minutes while I waited and no charge! I've been in twice before and now I will definitely continue to bring my business here. read more

I have a new favorite bike store! The guys at Joy Ride are friendly, knowledgeable and helpful. Every time I walk in, they greet me quickly and help me find exactly what I'm looking for. Joy Ride has a big selection (especially compared to other bike stores in Thurston County) and their prices are really good! Some of their employees are downhill mountain bike maniacs, some are serious roadies but all of them really, really love bikes - and want you to love your bike too! I live in Tumwater and it would be way easier to shop at one of the many bike stores in Olympia. However, Joy Ride is worth the drive! read more

Good shop, I rode from West Oly to Lacey and got a flat. They were the closets shop open on the weekend I figured would have 29er tube. The guys let me change my tube out right there in the store and had a pump for me to borrow too. I can't say I looked at the bikes, but the staff was great. read more

I'm not a local and have no previous experience with Joy Ride but they saved my bacon midway through a Pacific Coast bike tour. Giro shoes were falling apart and they're kind of a weird size width wise. No one at home carries the wide sizes but they happened to have them on the shelf. Nice folks, zero bike snobbery. They were dialing in a women's wheelchair and all of the three guys who helped me were cool. Looked like they had a good BMX selection, some cross bikes on sale at attractive prices. Lots of fenders. Support your local bike shop. read more

They're good. Not as good as Deschutes River Cyclery, but good. Over the years, I often took my battered 10 speed in for service and repair. They always seemed happy to see me and my old touring bicycle. This month, I took my girlfriend's wheelchair in and they fixed it right up. I'm sad to see so many high priced bikes and stunt bikes in there. It made me feel out of my element. It's sad to see bicycling become so complicated and expensive. read more