Great shop with experienced and knowledgeable mechanics. I love their used parts section…read moreespecially! The guys there are knowledgeable and approachable, and work hard to improve the biking community in town. They've got a great selection of new and used bikes, and also can order lots of cool brands

When we were tightening the brakes on my 90 year-old mother's Rollator walker, the little end on…read morethe wires that looks like the end on a shoelace came off and we can't get it back in the brake part. When I called this business last night, they said to come in when they open and then they could take a look at it and fix it right away. My mom can't walk without it. So I did just that and the bike tech I spoke with just now said that I would have to leave it with them because they weren't sure what was wrong with it. When I explained that I knew what was wrong with it and showed him, he looked at the three people behind me in line and said that he's not a miracle worker and I'd have to leave it and they may or may not get to it today. I said my mom is in her apartment sitting in a chair waiting for me to get back with this walker and was there anyway that he could take a look at it right away. He said no. Very disappointed in the customer service and lack of patience for our emergency situation and that our mom needs this for mobility. We will be taking our mom's walker to a different bike company tomorrow knowing this is a pretty simple, quick fix. In the near future, when we are looking for new bikes, which is our plan, we will look elsewhere.

Outstanding service! Friendly, honest, and highly recommended!…read more I recently bought a used 2012 Trek road bike and booked an online appointment for an inspection. I originally expected to drop it off today (Friday) and pick it up on Monday. However, the owner was incredibly kind--he looked at it right away, fixed the minor issues on the spot, did a test ride, adjusted the brakes, pumped the tires, and lubed the chain!The owner is exceptionally friendly, welcoming, and professional. While I was there, I noticed they have a fantastic selection of e-bikes, making it a great spot for anyone looking for electric rides. I also overheard the owner on the phone handling inquiries about parts and installations, though it seems calling ahead is a must since their workshop was packed with bikes waiting for repair (a true sign of a trusted local shop!). I highly recommend this place to everyone!

Yelp has store opening at 9, doesn't actually open until 10. When they finally showed up I talked…read moreto an individual about getting my bike inspected and or repaired after being shipped to me, after talking to the individual I got the impression they didn't want my business, he wasn't very professional. Would not recommend this business to anyone. Was really hoping this was a great place especially after the place I used to take my bikes closed down.

Accommodating and great tune up on our bikes. Detail oriented and fast…read more Replacement of my gear changer was badly needed.

Fantastic Mobile Bicycle Repair! Workshop comes to your home! Wolf is the best! Reliable,…read morecommunicative, very knowledgeable with both e-bikes and acoustic bikes (former bike shop owner, Olympia, WA), on-time, reasonable prices and excellent repair. Goes above-and-beyond to ensure proper repair, bike fittings, educate you about your bike and a fun guy to be around. Text, Call or email 360-999-9194, wolfpackcyclerepair.com

Great product knowledge and customer service . No problems…read morewhatsoever. They had what I needed and answered my questions.

I bought a new electric bike, which I love, love, love. Unfortunately, on the second ride I noticed…read morethat the wires to the back light had come undone. I was close to Trek and not remotely close to where I bought the bike, and really hoped they could help me so that I could get the bike back on the bike rack and ride the trail I had been heading for that day when I noticed the dangling wires. I was ready to pay for the work; but not only did they fix it right there and then, they didn't charge me. I now have a new bike AND a new favorite bike shop for my maintenance needs! Yay Trek UP!

I scheduled an appointment through Beeline for 2/11/25 @ 1 pm, but they never showed up. I called…read morethe number on their website and they didn't answer. The email link on their website is broken. They didn't bother to contact me to say they wouldn't be there or if they would be late. If they were helping someone, it was not me. I waited outside in 30-degree weather for an hour to ensure I wouldn't miss them ( as It's hard to see over the fence). I would have appreciated being contacted, so I am not waiting around and can go back to doing things I need to do. Unprofessional.

I bought a new Aventon e-bike and had issues with a faulty controller. Robert from Steilacoom Bikes…read morecame out to replace it and while he was here did a full tuning of my bike for the same price. Wonderful experience with the company, I would definitely use again!

2 for 2, I've gotten poor attitude when I visit this store. Every question seems like a burden. If…read moreyou don't like helping people, don't work in the front of house. I won't be back.

5 Stars - Amazing Service!…read more I came into Tacoma Bike to pick up some new tubes and a shifter cable for my bike. After checking it out, the tech let me know I actually needed a new derailleur. I asked if there was any chance they could install it that same day since I was hoping to ride with my wife the next day. Even though they were just minutes from closing and had other bikes to finish, the tech went above and beyond--he stayed a few minutes late to swap out the derailleur for me since it was a quick job. As a new rider, I really appreciated the extra help and kindness. Huge thanks to the team at Tacoma Bike for taking care of me. I'll definitely be back!

My first experience with Tom's was at least 8 years ago when we bought a brand new Honda 20hp for…read moreour small boat. Worked great, and I would take it back to them for my annual servicing. I didn't have any issues until we upgraded to a new bigger boat and took it in for servicing. This is where we started having issues with the servicing and lack of customer service. I understand that have limited space and can only take in a certain number of boats, which is why they have a waiting list. The problem is have is that they don't call you when there is an opening, you have to constantly call them. They also take in commercial boats over people that are waiting to take in their boats as well as putting your boat on hold if it is in the shop already. I guess regular recreational fishermens money is not as good as the commercial fishermen. This has happened on several occasions. More recent example i took my boat in for servicing and winterizing a month ago. I didn't get any call informing me of the status. This is for an entire month. So I called them on Monday and I'm told that they haven't even gotten to it yet because they were short handed, people were out either on vacation or sick, but they were able to work on the commercial boats. Wtf!? So now that my batteries are probably drained completely because it hasn't been on the trickle charger i might have to get new batteries again. Thanks Tom's. Now to talk about my servicing nightmare. A couple of seasons ago I took in my new boat to get serviced. Apparently I found out that they didn't tighten or put on the oil cap on my main motor. Last season when I went shrimping my friend asked me if that oil slick on the water was normal for my boat. I was like, umm no, but I had just gotten my boat serviced and this is the first time out since then. So, it is definitely not a normal thing on a new Honda 150 4 stroke outboard. We opened the cowling on the water because that oil slick was pretty bad. Oil was everywhere in the cowling all over the motor. Just a mess. Luckily we made it back to the launch with no major issues at that time. I called Tom's as soon as we got the boat out of the water. They asked if I could bring it in and they would decrease and clean it up. I thought after they cleaned it, all my problems would be over. We'll, the problems were just starting. It's now another season had just started. I paid good money for them to fix whatever issue they might have caused. I took the boat out again the start of Kind Salmon season. It seemed like everything was working OK. We only ran the main motor a short distance and ran the kicker motor the for the next several hours. However when I ran the main motor to shoot it across from Owen's beach to Dalco it started with the alarm beeping and the voltage spiking again as we just made it across. Very disappointed. I called them up the next day to see when I could bring it in. The guy said he would call me back later in the day. No call. So several hours later I decide to call before they close. No answer, so I left a message. No call back again today. I call again. Left another message. I believe at this point they should just replace my whole main motor. I'm going to write to the better business bureau and also talk to an attorney. This is ridiculous. They should be trying to get my boat in ASAP due to what I believe they caused all these on going issues.

Brought in a small outboard that had been in the boat house unused for 6+ years. Tom's did a…read morecomplete check-out and got it running again. Job was done quickly for a very fair price. What really stood out though was the staff took a good deal of time and walked me thru everything they did and everything I needed to do and watch for to keep it healthy in the future. I learned more from Tom's than I did from the original dealer and more than what I had forgotten since originally reading the manual a decade ago. Outstanding customer care!

Did several test drives before buying a Denago City 3 ebike. I've been looking for about a year,…read morebut hesitant because I'm not a bike mechanic. The advantage of my old Trek hybrid is not a lot could go wrong. That's not the same with an ebike. I also didn't want to put it together myself. I like to go fast at times, and I don't trust myself to set the parts correctly. Josh's knowledge of bikes is incredible. I knew I was getting a bike that was set up correctly and could be fixed. Can't say enough about my experience. It's been just over 48 hours, and I have nearly 40 miles on the bike!!!

It's hard to describe the nightmare of working with this shop. I dropped off two e-bikes for new…read moretires and a tune-up. It was over a month before I was notified that they were ready. However, once we took the bikes out for a ride, it was apparent that the bikes were in worse shape than when I dropped them off. My wife's bike power assist was inoperable. I took hers back to them and told them their 'crafted' control disk was the wrong size. I had to wait for the part. A couple of weeks later, I picked it up and noticed her tires were wobbly. I told them they had put on defective tires from the manufacturer and needed a new pair. In the meantime, I noticed my display was no longer working. The list goes on and on. Bottom line. They are incompetent bike mechanics and terrible at customer service. Save yourself.