Adam and Kevin are highly knowledgeable and skilled. They work with you to get a bicycle that fits…read moreyour body and style of riding, and ensure a safe bike as well. Adam suggested handlebar improvements to make a safer and more comfortable riding position on my 2019 All City Gorilla Monsoon. He also replaced my rear wheel after he showed my the stress cracks that could have caused a dangerous situation on road. I've used DRC for years and will continue to take my bikes there in the future.

Adam was amazing. He easily fixed the brakes on my mom's rollator walker after we stripped the…read morebrake cord. He was friendly and the fix was quick. When we're in the market for bike repair or a new bike, this will be our first stop.

Went to a local bike shop who told my family they didn't have time for us. We saw the Baby Boomer…read moreBike truck nearby and the owner approached us asking if we needed help. We explained our bike issues and we all went to his shop and he gave the equipment a solid once over. I was able to get a helmet, pump, lock and even an extra padded seat. I always support veteran owned businesses when I can. Especially when they're this kind, quick, and knowledgeable. His operation is mobile, so I think I found my bike guy for the future. Went to a local bike shop who told my family they didn't have time for us. We saw the Baby Boomer Bike truck nearby and the owner approached us asking if we needed help. We explained our bike issues and we all went to his shop and he gave the equipment a solid once over. I was able to get a helmet, pump, lock and even an extra padded seat. I always support veteran owned businesses when I can. Especially when they're this kind, quick, and knowledgeable. His operation is mobile, so I think I found my bike guy for the future.

Despite the nice shop and pretty photos, I found this shop to be disreputable and untrustworthy. I…read moredropped off my bike for repair and spoke with the owner, who explained that it was a busy time for them, but he'd work it in and stay in contact. After a couple of weeks, I started calling the shop to check up on the status of my bike. However, you can't call the shop directly; you have to go through their answering service. I called for 6 days straight, leaving messages and multiple emails. I was never contacted. Eventually, I had to take time off and pull my bike out of the shop. Do yourself a favor and avoid this shop. (Also, check out Frank H.'s review. Same thing happened when I dropped my bike off). Do yourself a favor and avoid this shop. Disreputable and untrustworthy!

We walked in and already felt comfortable, Mark was up front and answered the 7263537 questions we…read morehad! Sounds crazy but we had A LOT! We were in a few months earlier and had such good customer service when we were ready to buy, we knew where to go. We had a lesson on tire removal and more from Lance. The team here is AMAZING! After two hours plus of diving in, my husband and I both left happily with road bikes, shoes, accessories and an educated brain on biking. Three Cheers to Trek! Trek! Trek! Trek!

Was on a family outing today with my toddler and husband. Had plans to stop at bakery and then bike…read moreshop. There was zero bakery parking so we parked in (empty) bike shop parking lot, trying to safely cross street with our 2 yr old, We were immediately yelled at by owner/worker telling us we can't park there and to move car. We started trying to explain there was no bakery parking and were only gonna be 10 mins at bakery and then head to their bike shop and were cut off and told "that's not my f*cking problem" by the worker. Born and raised in that exact neighborhood and never been spoken to that way by a business and have always supported those local businesses. Will never shop at that bike place again with those type of rude attitudes and lack of understanding/empathy.

These guys are the best bought a couple bikes from them and gear there always helpful and great…read moreattitudes Thanks always keep up the great work!!!!Diana

Don't throw away your old bikes. Bring them here, where they will be refurbished for sale or…read moredonation.

Not recommend Bad attitude. Unprofessional at all you will…read morefeel like you ask your old man next door to do. Change 2 tire (our supply) $154!! Take almost 3 hrs! Keep the money and go somewhere else.

Joe is old school in the absolute best way. Been doing it since '78 & he's not doing shortcuts or…read moreripoffs. We have 2 Rad bikes & with the hills in Seattle, I feel very confident that our bikes are safe safe. His attention to even the smallest details, sounds, etc. is incredible. Got to hang with him while he worked & learned a TON. Lucky to have him in the area!

2 for 2, I've gotten poor attitude when I visit this store. Every question seems like a burden. If…read moreyou don't like helping people, don't work in the front of house. I won't be back.

5 Stars - Amazing Service!…read more I came into Tacoma Bike to pick up some new tubes and a shifter cable for my bike. After checking it out, the tech let me know I actually needed a new derailleur. I asked if there was any chance they could install it that same day since I was hoping to ride with my wife the next day. Even though they were just minutes from closing and had other bikes to finish, the tech went above and beyond--he stayed a few minutes late to swap out the derailleur for me since it was a quick job. As a new rider, I really appreciated the extra help and kindness. Huge thanks to the team at Tacoma Bike for taking care of me. I'll definitely be back!

I bought a new electric bike, which I love, love, love. Unfortunately, on the second ride I noticed…read morethat the wires to the back light had come undone. I was close to Trek and not remotely close to where I bought the bike, and really hoped they could help me so that I could get the bike back on the bike rack and ride the trail I had been heading for that day when I noticed the dangling wires. I was ready to pay for the work; but not only did they fix it right there and then, they didn't charge me. I now have a new bike AND a new favorite bike shop for my maintenance needs! Yay Trek UP!

I highly recommend this Trek Bicycle location. I purchased a bike here, but there was a wait for…read morethe shipment to arrive. I ended up contacting them just to check on the status and they upgraded my bike to the newest model without any additional charge. Later on I realized I needed to size down so I returned the bike and got a different size. During this entire process the customer service has been understanding and amazing. If you are in the market for a bike this is a shop I would recommend checking out. I never felt pressured by the employees either into purchasing a bike. I visited a few times before finally purchasing also. Thanks Trek!

REI is a place of GOOD gear. They sell things that work. I have walked into that store many times,…read morethe scent of new fabric and rubber sharp in the air, and found what I needed to survive. The boots will take you through rain and mud and snow. They're made to take you somewhere. Somewhere rough. Somewhere real. The tents hold up in wind, but you will hear the wind whistle through the seams if the storm is strong enough, because Mother Nature will never bow to man's interventions. You pay a price for that. The press sings songs about REI like it's the holy land for outdoor men and women, and maybe that's true in parts. But you don't go there for ceremony, you go for the tools. They make good tools. You don't want to trust your life to something flimsy when you are out there, far from the roads and the towns, when your survival depends on gear. REI has it, in its clean rows, with its well-meaning salespeople, and its prices that sting a little but still make sense. It is the day-to-day, too. The jacket for the morning walk. The pack for the hike with your daughter. The water bottle that won't quit, no matter how many miles you pour through it. It holds up for the small things and the big. It holds up for life. It isn't perfect, but neither are you. Still, you trust it.

REI by the capital Mall is basically most disappointing bike shop ever!! I appreciate they…read moreinstalled my odyessy u brake system but how they adjusted it is the worst there basically either lazy or don't even know about high end bmx I ask them the break is acting up they just shrugged and tell me try adjusting the lever