Typical misogynistic bike shop TLDR: Performed adjustments without my permission, didn't even…read moreperform the service I asked for, then spoke to me condescendingly as if I don't know what a bike is. I went in to get my derailleur adjusted for some ghost shifting issues and to bleed my breaks since it had been a few years and I noticed that my rear breaks were feeling spongy and were taking a while to engage. I have a hardtail mountain bike that I like taking out on trails, so I did not want to be dependent upon my front breaks. I was told that they would take a look at my bike and then text me a quote for how much the service would cost before they did any adjustments. They did not text me a quote for service, but instead went ahead and made the adjustments without my permission. When I went to pick up my bike, I was ignored while they helped the men who walked in well after me. When I was finally able to get my bike, I was told that my breads did not need to bleed since they felt "solid" and just needed a little extra pull on the lever. I was then condescendingly told about my front breaks, and to "use this one when you're going downhill too fast and feel scared". Rode my bike around a bit, and the issue with my derailleur is not fixed. This shop is a waste of time and money.

Bottom line: great small business bike shop that has everything you need; from new road/trail bikes…read moreto accessories (chains, helmets, air pumps, attire, etc.). The customer service was also top notch and very welcoming and fast. If you need anything with regards to bikes- make sure you patron this establishment. I definitely will. Venue: it's clean, well appointed, and ergonomic. The only part that may be frustrating is the parking lot where you'll have to compete with the local coffee stand. To me, a minor distraction. The venue was relatively easy to find with Apple/Google Maps. Customer service: fast, knowledgeable, and courteous. It's everything you would want in a business. They want your business and they know how to delivers Service: it was relatively quick for a bike fix (tire). They have all the parts and a back area to work on it. I recommend you calling them prior to visiting for any specific need.

Adam and Kevin are highly knowledgeable and skilled. They work with you to get a bicycle that fits…read moreyour body and style of riding, and ensure a safe bike as well. Adam suggested handlebar improvements to make a safer and more comfortable riding position on my 2019 All City Gorilla Monsoon. He also replaced my rear wheel after he showed my the stress cracks that could have caused a dangerous situation on road. I've used DRC for years and will continue to take my bikes there in the future.

Adam was amazing. He easily fixed the brakes on my mom's rollator walker after we stripped the…read morebrake cord. He was friendly and the fix was quick. When we're in the market for bike repair or a new bike, this will be our first stop.

Outstanding service! Friendly, honest, and highly recommended!…read more I recently bought a used 2012 Trek road bike and booked an online appointment for an inspection. I originally expected to drop it off today (Friday) and pick it up on Monday. However, the owner was incredibly kind--he looked at it right away, fixed the minor issues on the spot, did a test ride, adjusted the brakes, pumped the tires, and lubed the chain!The owner is exceptionally friendly, welcoming, and professional. While I was there, I noticed they have a fantastic selection of e-bikes, making it a great spot for anyone looking for electric rides. I also overheard the owner on the phone handling inquiries about parts and installations, though it seems calling ahead is a must since their workshop was packed with bikes waiting for repair (a true sign of a trusted local shop!). I highly recommend this place to everyone!

Yelp has store opening at 9, doesn't actually open until 10. When they finally showed up I talked…read moreto an individual about getting my bike inspected and or repaired after being shipped to me, after talking to the individual I got the impression they didn't want my business, he wasn't very professional. Would not recommend this business to anyone. Was really hoping this was a great place especially after the place I used to take my bikes closed down.

We walked in and already felt comfortable, Mark was up front and answered the 7263537 questions we…read morehad! Sounds crazy but we had A LOT! We were in a few months earlier and had such good customer service when we were ready to buy, we knew where to go. We had a lesson on tire removal and more from Lance. The team here is AMAZING! After two hours plus of diving in, my husband and I both left happily with road bikes, shoes, accessories and an educated brain on biking. Three Cheers to Trek! Trek! Trek! Trek!

Was on a family outing today with my toddler and husband. Had plans to stop at bakery and then bike…read moreshop. There was zero bakery parking so we parked in (empty) bike shop parking lot, trying to safely cross street with our 2 yr old, We were immediately yelled at by owner/worker telling us we can't park there and to move car. We started trying to explain there was no bakery parking and were only gonna be 10 mins at bakery and then head to their bike shop and were cut off and told "that's not my f*cking problem" by the worker. Born and raised in that exact neighborhood and never been spoken to that way by a business and have always supported those local businesses. Will never shop at that bike place again with those type of rude attitudes and lack of understanding/empathy.

These guys are the best bought a couple bikes from them and gear there always helpful and great…read moreattitudes Thanks always keep up the great work!!!!Diana

Don't throw away your old bikes. Bring them here, where they will be refurbished for sale or…read moredonation.

Joe is the best, he's performed warranty repairs on my Rad Power e-bike and regular STP tune ups on…read moremy Trek Domane. Quality work and always gets my bike dialed in for STP.

Not recommend Bad attitude. Unprofessional at all you will…read morefeel like you ask your old man next door to do. Change 2 tire (our supply) $154!! Take almost 3 hrs! Keep the money and go somewhere else.

2 for 2, I've gotten poor attitude when I visit this store. Every question seems like a burden. If…read moreyou don't like helping people, don't work in the front of house. I won't be back.

5 Stars - Amazing Service!…read more I came into Tacoma Bike to pick up some new tubes and a shifter cable for my bike. After checking it out, the tech let me know I actually needed a new derailleur. I asked if there was any chance they could install it that same day since I was hoping to ride with my wife the next day. Even though they were just minutes from closing and had other bikes to finish, the tech went above and beyond--he stayed a few minutes late to swap out the derailleur for me since it was a quick job. As a new rider, I really appreciated the extra help and kindness. Huge thanks to the team at Tacoma Bike for taking care of me. I'll definitely be back!

Great product knowledge and customer service . No problems…read morewhatsoever. They had what I needed and answered my questions.

I bought a new electric bike, which I love, love, love. Unfortunately, on the second ride I noticed…read morethat the wires to the back light had come undone. I was close to Trek and not remotely close to where I bought the bike, and really hoped they could help me so that I could get the bike back on the bike rack and ride the trail I had been heading for that day when I noticed the dangling wires. I was ready to pay for the work; but not only did they fix it right there and then, they didn't charge me. I now have a new bike AND a new favorite bike shop for my maintenance needs! Yay Trek UP!

I just picked my road bike that I had dropped off for a diagnosis of a crank issue in preparation…read morefor a triathlon I have in about 10 days. They fixed the problem. There was a miscommunication on their team about the work authorized but Ian on their bike team handled the situation beautifully and validated why I remain a loyal REI customer since 1983.

REI is a place of GOOD gear. They sell things that work. I have walked into that store many times,…read morethe scent of new fabric and rubber sharp in the air, and found what I needed to survive. The boots will take you through rain and mud and snow. They're made to take you somewhere. Somewhere rough. Somewhere real. The tents hold up in wind, but you will hear the wind whistle through the seams if the storm is strong enough, because Mother Nature will never bow to man's interventions. You pay a price for that. The press sings songs about REI like it's the holy land for outdoor men and women, and maybe that's true in parts. But you don't go there for ceremony, you go for the tools. They make good tools. You don't want to trust your life to something flimsy when you are out there, far from the roads and the towns, when your survival depends on gear. REI has it, in its clean rows, with its well-meaning salespeople, and its prices that sting a little but still make sense. It is the day-to-day, too. The jacket for the morning walk. The pack for the hike with your daughter. The water bottle that won't quit, no matter how many miles you pour through it. It holds up for the small things and the big. It holds up for life. It isn't perfect, but neither are you. Still, you trust it.

Be aware that Penny Bike Co. is a SCAM! Please do not take…read moreyour bike to Penny Bike Co. The shop owner, Shane Penny, and his mother, Shelley, have stolen my bike and the $500 down I had to pay to have him start working on the repairs we agreed to back in April. I have attempted to call him many times, emailed the shop, and even showed up there and have yet to receive a response. He uses his mother, Shelley, to email his victims with promises, saying the bike is fixed and ready to be picked up soon. Then, she says she won't be able to reach him when you follow up. The police are now involved as he has had a reputation for stealing bikes. Please do yourself a favor and not take your bike to this shop. Here is a picture of my bike that he has stolen.

Penny Bike co. and Shane Penny are a complete scam. I brought him a bike to work on over a month…read moreago. We agreed to a $600 charge for a new motor. He has since kept the bike and my money. He won't answer phone calls and won't come to the door when I have tried to pick it up. His business seems legitimate at first, but don't be fooled. He is a scam artist! Read the other reviews! Avoid this shady business at all costs.