I was a dummy and clicked on a cleverly disguised email that was phishing (it came in the form of…read morean evite from a friend), then realized what I had done and shut down my computer, then wondered how to get myself out of this mess. I found Alasdair online and called - he returned my call quickly and walked me through the process to make sure my computer hadn't been infected. He was upbeat, lightning fast, and awesome. Thank you Alastair!

Alistair was one of the few people I contacted who reached back out within a day of my initial…read morephone call. Also, I had gone back and forth with technical support with several different people from my internet and equipment companies, none of whom were very helpful or empathetic to what was going on. Alistair was able to come out, take a look at what was going on, offer solutions that were logical and reasonable, and was very affordable. Being told several times I needed "an IT department" to fix my problems, Alistair was the best choice I could have made for my ~1 hour of technical support needed. Highly recommend.

Tony @ Sonoma Valley Tech is the BEST!! Recently, my computer just upped and died…read more.... leaving me in a panic as my business is dependent on it. Like many older persons my comfort level with the amazing uses of 'high tech' is fragile at best... so I was beside myself in my tech crisis. Tony was 'cool calm/collected' from the get go and under his experienced knowledge, I was led to a fully functional and very easy to adapt to a new computer. I was of course worried and preoccupied with how 'difficult ' the switch to a new computer would be. The process was painless! And the new machine seamlessly picked up where the old has finished. No problems with pass words and losing data.... it was ALL preserved and 'at my finger tips'. I cannot THANK TONY ENOUGH for his excellent service. I'm no longer gonna be afraid of tech problems as I know I have the perfect 'go to solution'! MANY THANKS!!!

This the second time that I needed my PC diagnosed and repaired. The first time my PC desktop was…read moreslow to boot up and process activities and Tony recommended an upgrade to an SSD which turned out great. This time my PC was crashing and again Tony figured out that it had corrupted memory cards and replaced them and my PC is working like new (it's ten years old). And the cost was reasonable both times. I highly recommend Sonoma Valley Tech.

Very helpful when I bought a new iPhone for my hubby. And, they'll help him transfer data and learn…read morethe tricks on his new phone!!

Apple tech issues? Tired of shlepping an hour to Corte Madera? Look no further -- visit cafeMac in…read moreSonoma on Broadway! So I finally upgraded my iPhone from 13 mini to 17 pro mac. In the process, I took all of my family's numerous USB(A)-Lightning charging cables to my local environmentally friendly recycling center. A week later, I realized that my cordless keyboard and cordless magic mouse both still need to be charged using USB(A)-Lightning cables. Duh! Groan. I had moved to Sonoma where I discovered that there isn't an Apple store nearby. For several small issues, I've had to drive an hour to Apple Corte Madera or waited until I needed to go to SF to visit the Apple Chestnut Street location. Both tend to be crowded. I drove an hour to Apple Santa Rosa, but their staff left me underwhelmed. I couldn't find a used USB(A)-Lightning cable on FaceBook Marketplace that was near enough to me. My environmentally friendly recycle center in San Rafael (Renew) isn't open on the weekends, where they also sell a variety of used cables. ChurchMouse in Sonoma didn't sell the right type of used charging cable. So ... I drove to Apple Corte Madera, where the salesperson *ostensibly* listened to my problem and then promptly sold me the wrong charging cable. They sold me a USB(C)-Lightning cable, insisted that it was the correct solution for what I needed, never asked the year of my destop Mac (it's on their system), the year of my laptop (it's on their system), or what kind of Apple block plugs I have at home. Spoiler alert ... I now realize that they are all USB(A). Rather than drive to Corte Madera AGAIN, I wisely tried out cafeMac on Broadway in Sonoma. BINGO. The owner and staff members are super friendly and understanding. They are great with tech. They are good listeners, unlike some of the staff at Apple stores who are young, new, overly confident (and sometimes wrong), and constantly trying to sell me additional things that I simply don't need. cafeMac happily offered to exchange my "wrong" USB(C)-Lightning cable for the "right" USB(A)-Lightning cable, at no charge. I asked if they needed my receipt to show that I'd bought it directly from an Apple store just a few days prior. They didn't need to see it. Their customer-oriented attitude and friendly nature immediately put me at ease and make me want to come here for all my Apple tech problems and purchases! Their location on Broadway is excellent and street parking is easy. Kudos to owner Jim Witous and his excellent staff for such a smart idea -- providing real service to a geographic area which is not served by Apple. I am so glad to see cafeMac able to service the many Apple users in Sonoma and Napa. I was surprised when I moved here to Sonoma to discover that Apple has no store in either Sonoma or Napa and has no plans to service these areas. I'm proud to support my local stores and impressed with their service attitude. Sonoma Proud!

Corey was very transparent about pricing and great at communicating progress throughout repairs…read more Hey also gave insight into what might have caused my issue in the first place, so that it won't happen again.

I called to set up an appointment. I spoke to Corey, and requested service on my Apple MacBook Pro…read more Corey took me in right away, and I appreciated the quick response. Not only did Corey take my computer in, but was able to give me a quick turnaround in the same day. Corey replaced my laptop battery without compromising any of my photos and information on the laptop. Corey is very professional and gives excellent service. I've been back to Corey twice and both times he was able to get my computers up and running like brand new. I highly recommend Corey for the Quality, the Value, and Professionalism I received. Apple told me I was out of the window for repair, and it was a blessing to find Corey. I'll be recommending him to my family, friends and colleagues if they have any challenges with their computers.

I had just spent a considerable amount of money on high-end PC parts for a new build. I assembled…read morethe computer, but ran into issues installing and updating the operating system. It was clearly a hardware problem that I could not figure out. I double and triple checked my work, checked the seating of all the components, and was at a loss to figure out what the problem was. I have experience building PCs, so making the decision to drop it off at a shop was unthinkable. However, after talking to Darin over the phone, he assured me he could troubleshoot my assembly and if necessary isolate any faulty components on the bench in time for me to RMA them. I dropped my computer off shortly before they closed for the Labor Day weekend, and had a very pleasant conversation with Darin and Jesse. They are two sharp guys who genuinely care about providing a superior level of customer service as well as some creative and valuable learning opportunities about computers for local kids. Chris gave me a call a few days later and let me know that after confirming that my assembly was done correctly and all the parts were functioning properly, the problem came down to a year old BIOS version on my brand new motherboard, something that had never occurred to me to check. They were able to flash it then get Win 11 installed and fully updated. They performed stress and thermal tests on all my parts and Darin personally insisted on carrying my box to my car when I came to pick it up. As a parting gift, he gave me what was probably the deepest dive into case fan configuration and airflow that I'd ever had with a sane human being. So far it's running great, and the cost was quite a bit less than I'd expected to have to pay. This isn't exactly the sort of service I have any desire to need an a regular basis, but if I did, I wouldn't hesitate to give these guys a call. I would recommend them to anybody who was in need of any of the services they perform. It's really easy to support a good group of people doing good work.

I really appreciated Jesse's work. My computer was having issues that were stopping me from…read moreupgrading to Windows 11. The person who had originally built me this specialized custom computer five years ago was no longer available. Jesse was able to figure it out, troubleshoot and fix the problem, and get me going with Windows 11, and for a very reasonable fee. Thanks!

I was at Infineon Raceway and noticed Jason's billboard signage on his vehicle. I had just dropped…read moremy cell phone minutes before my track time. I asked him for a quote to fix my screen as it cracked on the asphalt. He quoted me a decent price. So I left him my phone, and in a few days he contacted me for pickup. Screen is brand new, and everything works great! Jason has the best customer service. Best of all, the office and parking lot was very easy to find. I would recommend anyone needing their pc/mac/tablet/phone to get fixed here. Thanks again Jason! See ya at the track!

I called Reach a Tech to fix my brand new HP desk top in a panic! Jason came out to Sonoma right…read moreaway and it turns out he came highly recommended by a close friend who had already used him. He is brilliant with any computer problem you my have..... And I mean anything! He is polite and takes the time to show you what he's doing so your not just paying for a blind fix..... He even sat my son down and showed him how to install a few programs:) he's a keeper!

I decided to go ahead and review this company since I have lived in Sonoma for 18 years and I have…read morea strong computer background (previously Software Developer, Network Administrator and I.T. Director). From the other reviews, it seems you will either luck out and have a positive experience and give them 5 stars or more likely have a horrible experience, give them one star and never come back. I used to use them for my network support at my office and I purchased one of their own branded PCs. It was pricey, but I thought I'd get good service when I needed it. I am qualified to do all of my own technical support, but am too busy and wanted their help. Since I didn't want to drive to Santa Rosa or Marin, I went in a couple of times and was generally happy. Since I have worked in the Silicon Valley in the past, I thought that the owner, Chris, was just a quirky techy guy. Once, I needed to connect to one of my PCs remotely, and had no time to research how, so I paid them to handle it. After they charged me hundreds of dollars to come out on-site and install some third-party software that never worked, I found out that Remote Access was a free, built-in feature of the Windows operating system, so I stripped off their product and set it up myself. My "final straw" happened when their PC started making a very loud whining noise. I wanted to have them look at it, but couldn't afford to be without my workstation for days. I called and explained the situation to one of the technicians. I asked how busy they were and was told that they were days out in getting to repair PCs. I asked if I could "get in line" before actually bringing the PC in. Since it still functioned, I didn't see the point in my having to do without my PC while it sat on their shelf for days until they could get to it. As a repeat customer, this did not seem like an unreasonable request. He said to stop by in a couple of days and he would take a look at it. I went in two days later. Unfortunately, Chris was the one at the counter and I couldn't talk to the technician I had spoken to on the phone. When I explained my situation, Chris flew off the handle, shouted at his employee and then berated him in front of me, demanding to know if he had promised to allow me to "cut in line" in front of the other customers that were waiting for their PCs so that he could look at mine. I felt really sorry for the employee. After I had had enough of listening to his tantrum, I said that I would just take care of it myself. "Good luck with THAT" he shouted at me as I walked out of the door for the final time. I had to work on a Sunday, but I went to Fry's Electronics and got the replacement cooling fan that was causing the problem with no downtime of my PC. I like to shop at local Sonoma stores. I don't expect the best prices, but I expect good, personalized service. If you decide to go ahead and risk a very unpleasant and unprofessional experience, be sure to rent the old Seinfeld "Soup Nazi" episode so you'll know how to behave as a customer of this place.

I have been taking my computers to Sonoma Computer store for 13 years, Chris the Owner, couldn't be…read moremore helpful!! I make the drive and trust him with all our computers!! I can't tell you how many times I have taken in a computer that wouldn't even turn on and Chris and his guys brought it back to life!! Thank you Chris and Sonoma Computers!!

Called up today to talk to them about some Computer problems I'm having. Was amazed how helpful…read morethey were over the phone. Look forward to utilizing their service in the future. Thank you solution Sonoma

Quick response. Able to fix computer and install wall mount TV. Great communicator! Heread more

I have not found anyone who understands the inner workings of Apple's Macintosh and has always…read morefixed any problem I've had. Don ordered my last Mac and was extremely glad I went through him because he saved me money by handling the order. PS: doesn't charge a fortune. A satisfied client Jim Hilsabeck Napa

Don knew how to sync my printer and computer; checked my computer for un-needed, unwanted,…read moresuspicious files. He was timely and his fee was justified by his great work. I'll be checking in with him in the future.

David was able to come and fix my computer right away even though it was the weekend. It is now up…read moreand running! I was so happy that he could save all my data before reinstalling the system. David is very knowledgeable and very reasonable fees. Highly recommend!

David is AWESOME! Really smart and FAST. He knows his stuff. He helped me sync all of my devices…read moreand recommended new laser/toner printer for my home office.