How pathetic is this store? The reason we purchase things at WS is because of the perception of quality, service, and "a cut above". Mentality. Au contraire. We bought a gift for a wedding and passed the 30 day return policy due to a Covid postponement. They did not budge on the policy. Never again....just pathetic. read more

it's such a scam! They sell you on a warranty that no one services! You go to the store you got products at to help they give you a phone number, when you call they give you an email and no one ever gets back to you. When you call back you get a new person and waist an other hour of your life in the same loop! It's so infuriating for subpair products read more

My experience at this store was anything but pleasant. The very rude manager Danielle is very snobby, I had proof of a defected item(within return window might I add) and she was trying to convince me it was not... with lots of attitude and anger towards me she continued to argue, saying to go directly to the manufacture In which I said I definitely would. She changed her mind at some point and returned the item because obviously it was defected- I'm not dumb and have eyes to see and well as asking friends for their opinion on the defect matter. All the employees were trying to side with her.. saying they don't see anything lol.. very rude and unprofessional. Will not shop at this location anymore as I won't be spending the big bucks to then have to deal with a disrespectful manager acting like a teenager. I'll stick to crate and barrel. read more

I like and have purchased many things over the years at William Sonoma but I do not recommend shopping at this store. I purchased Nespresso pods and indicated that I saw 2 signs that provided 2 different discounts. I wanted clarity and ensure the discounts were applied. Cashier Thania was not aware of what I was talking about. She escalated to someone else and then that person was rude to me and told me that there was fine print that stated what I was purchasing didn't include a discount. Both originally told me that I would get one or the other other discount and then they were short with me and then didn't give me ANY discount. I would not recommend going to this store. read more

Really disappointed in my experience with this company today. If I could give no stars I would. As with any person I received some gifts for Christmas which just didn't work for me. I intended to return these gifts to Williams Sonoma and was faced with a very frustrating experience when I attempted to do so. This is a digital world we are in now, where most people don't keep receipts and for that reason other business have put policies in place to prevent these issues from happening. As with most gifts you receive from other people, I did not have a receipt for the gift I wanted to return. I anticipated this may be an issue and I went in expecting they might be able to give me store credit for something else. With most other high end stores this is the norm. They error on the side of customer service and a good customer experience over prioritizing business profits knowing in the long run the good experience pays off even if they take a small loss on the issues associated with returns without a receipt. This is not the case with willams sonoma. They left me without an option but to get a receipt from the person who gave me the gift. Unfortunately this was not an option. I shared some feed back understanding that's the businesses policy and an employee has no control over changing it, but expected they could pass the feedback to corporate in hopes it may urge the company to reconsider their policy. The reason for this review is not necessarily the business policy, but rather the horrible attitude of the staff which came to light after my comment. They made it abundantly clear they could care less about my frustration and further more had a snarky attitude about it. Danielle was her name. As a manager in another retail business, if any one of my employees acted this way I would send them home on the spot. As a business, the most important person is the customer and no matter what the circumstances you should never treat them poorly. The tone of voice used by Danielle in addition to the comments made and the way she handled the situation has helped me reconsider shopping with Williams Sonoma. I will be sure to share with all my friends and family my experience and most certainly will never do business with them again. read more

Came in with my family to purchase a 10pc shun premier knife set for my wife on Mother's Day. We stood at the knives for ten minutes as the employees greeted anyone else who promptly said they didn't need help with the products that are set out. We however got no such treatment over with the knives that must have a employee to access. Multiple times did we try to find an employee to help us. Alas we finally gave up now that my children now know what it's like when you don't dress to what people expect in a "high end" store. Not that they will care as one customer is not going to hurt their bottom line but I will never set foot in one of their stores or shop online with them again. Pathetic that just because we work blue collar they would think we can't afford their products. read more

Your dreams can come true! I've mostly purchased their fancy drink-ware because drinking fancy scotch out of a $32.00 cut crystal glass makes the booze taste better. But seriously, their exclusive cut-crystal Triple Old Fashion glasses are amazing when it comes to soaking up those heavy handed pours. Being able to empty one bottle of Macallan 15 into 4 glasses is, apparently, a thing. I only need 3 more friends and 1 more bottle. Careful, though, the glasses will break when you hit them with metal silverware. My only suggestion is to place the cocktail olive or maraschino cherry gently into the glass and not attempt to knock the thing off your fork with the kind of force you'd find in a Walmart Managers meeting. I love this place. I always go in to peruse their kitchen gadgets, pots and pans, and appliances when I'm at the mall. Thanks for not calling security on the straight acting couple. I'll buy it, I promise. read more

Williams-Sonoma - Triple Old Fashion glass. Perfect size for those huge cubes of ice you've had since Christmas. - Specialty Food Near Me - Tigard, Oregon

Employee called my wife a "gentleman" and didn't seem all too apologetic about it when I notified her of her obvious mistake. Meh, nothing of value was lost, going to take our business elsewhere. Judging by how empty this location usually is, said employee could have easily benefited from the sale of a full copper cookware set and two Shun knife sets. read more

0 stars!!! I'm not playing the race card cause I hate claiming the race card cause sometimes it can be overused as we are all in social injustice (as a black man) I walked in there cause I own over 10k in dishes from them that I have from gifts to things I bought in a Vegas store. This store I walked in did not greet me and watched me and every other person like a hawk that was not white mind you I'm wearing a hand felted wool coat by Alexander wang and tom Ford! So I was dressed and still got profiled so it's 100% my skin complexion do not go to this location!!! Cause I will never I'm still shocked! read more

Wonderful store, knowledgeable staff. However you will wait for 15 minutes or longer to purchase items. Check out is a real bottleneck.

Made me think that my order didn't go through ( e-mail saying I hadn't completed my order } so I ended up with double what I wanted- pushing the purchase button from the extra e-mail harassment saying I hadn't completed my order the first time. read more

Williams-Sonoma may not have the selection of Sur la Table but they make up for it in layout. They only carry the top of the line (complete with top of the line pricing). The lay out is nice the customer service is excellent. They really know their stuff. Note: in disclosure, I have lots of their stuff. My ex worked at the downtown store for a while and the employee discount was well used.... If you want something that will last longer then you do this is the place to buy it. Note: I have my Grandmothers La Creuset and it looks practically new (though they don't make that color anymore!). I always check out the sale tables in the back. There are good deals back there on their out of season or changing color items. The middle of the store has lots of food items. I skip those they are expensive and I have never been that impressed with them. read more

Came in last week to peruse and add some items to our wedding registry. We had some technical glitches with the app, but Joey took care of us every step of the way. She was great! Thanks again for the help! read more

I love this place. Wildly expensive, where you could save 30% at Bed Bath Beyond or Crate & Barrel, or... well.. most place. If you are thinking Sur La Table, and then want to save about 2.5%, come here. Haha.. I kid. We had some time to kill in Tigard before our Beaverton family got home from work last time we visited, so we took advantage of our time and registered for our big day. I know it is supposed to be fun, but it is. Ha. However.... mindless, time consuming, and exhausting. The staff, especially the middle aged British clerk, was phenomnal. Accessible, friendly, together... all while being short staffed. I was really impressed, because I thought this would be a 3 star "seen one seen em all....", but the selection here for cooking stuff was a bit expanded, and that staff made a huge difference. Thanks people! It was great! read more

Terrible customer service at this location. My mom and I walked into the store two separate times today and we were completely ignored by at least 3 of their employees and the store wasn't even busy. We didn't even get a hi when we entered. I've worked customer service for many, many years and I would never in a million years treat customers the way we were treated today and I myself have never received such unbelievably terrible service before. read more

It's really expensive but really, really awesome kitchen stuff. Williams Sonoma is the seller of what I like to call "lazy cook tools" They have things such as Apple Corers, Tuna Can Drainers, Lemon Zesters. You can buy a roasting pan for a chicken AND one for a turkey. You can buy a mold to make your own popsicles. You can buy (tasty!) premade sauces, marinades, and dressings. To me it's worth the price, but I can see how some balk at it. read more

Poor customer service. We had purchase a beautiful bar ware set and coffee accessories on line . We were unaware of the 21 day return/exchange policy. When we had a problem with the "brass coating" on the ice bucket the manager told my husband she couldn't replace it. She went as far accusing my husband of damaging it himself. We would of been fine if we could of purchased a new lid. He had asked what could of caused this or how we could prevent this in the future and her very snide comment back was it wasn't her problem. As far as the milk warmer she had told it was over the time and that was all online purchases. Isn't it all the Williams-Sonoma company? I had loved shopping in the past there but with her very unpleasant attitude I will think twice before going in again. read more

I don't know what happened.... I'm baffled.... I love WS, I really do. That being said, I've noticed a lot of people that helped me before are no longer working there.... The friendly ones who were kind and very knowledgable about the products have been replaced by the "B team" apparently. I walked in knowing what I wanted but got completely turned off by the sales associate "M".... I was getting some water and he was just in my face asking what I came in for... I should've just told him "some free water actually!" but I figured I would be nice and let his initially off putting demeanor go. But when responding to my questions about the product, he was just really short and off putting. Maybe I'm just used to better service and treatment??? Anyhow, long story short, I walked out empty-handed and am now wondering where else I can buy the item. Sad.... read more

I.AM.DONE.WITH.WILLIAMS.AND.SONOMA. My husband graciously ordered a bread cloche for me for Mother's Day. That all went smoothly, we received it, wonderful. FOUR.MONTHS LATER. We get another pan and another charge. We call them, they tell us to return it. We return it, then they CHARGE US AGAIN! We call them, 46" later, they hang up on us after trying to transfer us to a department that is closed. So let me get this straight - you feel free to charge my credit card at your whim, don't work with me and hang up on me. This is so much of my life I can't get back. I have West Elm dishes, West Elm bar stools, pottery barn furnishing, and a Williams and Sonoma pan i never want to use again. I am so frustrated. You are all disgusting, and how you treat and abuse customers is something I never want to deal with EVER again. I needed a new bed and I love the pottery barn comforters but I'm moving on to something else. And celebrities who push this stuff without understanding how corrupt they are is mind numbing. You can't even contact them with an e-mail - they know they are corrupt and they make it hard to work with them because that is part of the money making strategy. read more

I love this store...wonderful gift suggestions and everyone in my family loves getting Oregon products each holiday. They have the best of the best selections from Oregon! read more

I went in here to buy a ton of things for our Thanksgiving dinner. The staff was beyond helpful. I fell in love with some Le Creuset pieces in a particular color. They didn't have anymore, but they went out of their way to find them for me from a different store. Someone even helped me load stuff in my car for me! Such a great customer service experience! read more

A $9.99 return was like the world coming to an end with no receipt. I will not be back and I sure as hell will tell everyone I know about the horrible service. I just needed to return a can opener that was defective. Whoa. Major issue. I would give them zero stars but it's not an option. I will never darken the door of a Williams Sonoma again. Manager: you should probably take a long hard look at your incompetent staff, and perhaps learn a thing or 20 from the Nordstrom way. read more

Vicki helped us with a champagne stopper and showed us a better one that was on sale online with their store. She was very helpful even though it was such a small purchase. Enjoyed coming in this store! read more

They wouldn't stop following us around the store. We couldn't get a second to breathe, let alone think. If they eased up on the extreme customer service, I'd likely come back to the store. read more

Extremely rude woman behind the cash register. The customer before us had to go find something else and told her to ring me up for my one item, a can opener while she looked around some more.......the cashier instead proceeds to glare at me and start ringing up the other woman's items and told me I'd have to wait. Which I did for over five minutes until a nice young man finally came over to the other register to help me. Snooty sales staff that can't be bothered to provide decent customer service on overpriced goods, I definitely won't be back. read more

Horrible customer service!! I would give zero stars if I could. We purchased a Calphalon pan at Williams-Sonoma a little over a year ago. Lately we started noticing that the coating is coming off. Everytime we use it a black film forms on the ring - gross! I called into Williams-Sonoma and asked about their return policy because we couldn't find the reciept. The manager said that if it was defective they would take it back and issue a store credit. So, we brought it in. The manager looked at it, I showed him where the coating is coming off, and using a tiny bit of oil showed him how the black stuff would come off. He said that that should not happen, but then he said it was not defective and that they would not take it back!! Unbelievable!! Williams-Sonoma used to be a good company that stood behind its products - I guess those days are over. I'll be shopping at Bed Bath and Beyond from now on! read more

Fun kitchen gadgets and fancy cookware - what more can a girl ask for? If you go regularly, you can also find good deals on their sale and clearance items. I found the best cookie sheets I've ever used at Williams-Sonoma and pie plates that make those little metal ones look pathetic. This store is great! read more

My fiance and I did our wedding registry here today with Cynthia. It was a PHENOMENAL experience. First off, we were able to get into the store an hour before they opened, which is amazing in and of itself. Ever been to Disneyland and had a Magic Morning? It's like that, but for home goods. There was fresh apple cinnamon bread, strawberries, and coffee made to order. Cynthia was super helpful, but not obtrusive, which was the perfect balance. She gave us a check list of things that we should select as well as some tips and tricks. WS also offers $20 off of a full price item $100+ (with some exclusions) on the day that you create your registry and a completion discount. As heavy cookers, my fiance and I love every experience at Williams-Sonoma, but this one was EXTRA. I would highly recommend to anyone that is looking for a place to do their registry. read more

I'm a fan of this culinary dream store - when it comes to the accoutrements for the perfect meal, be it holiday time or not, I find myself seeking out the goodies they have in this lovely mall location. Easy to get to (since trekking about the mall is NOT my idea of a good time) - IF you park between Nordies and the Cheesecake Factory, you will find a beautiful assortment of bakeware, pots and pans, coffee makers (some are so beautiful, I just had to ogle them) and other useful stuff like Riedel stemware (the BEST!). And if you think this is only grown up fun, think again, I found my favorite STAR WARS cookie cutters here, a fat boy gingerbread mold and more fun treats than you would expect. The only downside of this store - I can't afford most of what I ogle and lust after, but, hey, that doesn't make it bad, just means I wish I had more dough (pun intended) to spend when I venture in. They have really good service and the store is impeccable. Come gape at the cool stuff you need and want! read more

Quality products. Always have great service from knowledgeable staff. Williams-Sonoma stands behind what they sell.

Rant alert. Lots of friendly sales staff and some nice stuff. But also lots of old-school sneaky tricksy customer-unfriendly practices. Example: They were hyping a 10% credit toward a future purchase on whatever you bought before Christmas. But when we tried to use this credit, turns out that it cannot be used on sale items, cannot be used on about half the brands they sell, cannot be used on-line, etc. Example: In the online store they hype Free Shipping! Extra Discount! But if you try to use the Free Shipping! then you don't get the Extra Discount!, and vice versa, which you don't find out until you are trying to check out. Particularly at the relative high end of the market, other retailers tend to not be so heavy with the flim flam. read more

Sorry have to agree with everyone else on here. Terrible customer service at Washington square store.

I always liked this store and purchased little things,however,I recently purchased an expensive breville coffee machine,and after 2 weeks of my purchase it went on sale,I called the store to ask for a price adjustment since it went on sale right after I bought it,and one of the managers Brittany was so rude to me,telling me how they dont do ,that like I've asked for a full refund back,and she sounded frustrated through the whole process,because she did end up adjusting the price ( the fair thing to do) al the big companies do that including Nordstrom,they just think they are it,they are so important,anyway,I don't think I will ever shop at this store again,I will not support that kind of behavior,and a company that doesn't care to help the customer at all.In the end she hung up on me and said the meanest Bye.Sorry William Sonoma,but you just lost a customer and I will make sure to tell people what kind of employees you have.pretty sad about it read more