The employees were very friendly in helping me find everything I needed. The store is very clean and organized.

This happened about three months ago, but I wanted to share my experience getting a spare key made and programmed at this Ace Hardware. I ordered a spare key online, and within about an hour, I received an email saying that my key was ready for pickup. When I arrived, the employee helping me told me that I needed an appointment to have the key programmed. This was my first time having a key made, so if the website or confirmation email had explained that an appointment was required, I absolutely would have made one ahead of time. Another employee then came over and, in a rather rude manner, told me to come back the next morning when another employee would be there to help me. Since it seemed that only one employee was trained to make and program keys, as well as handle the paint department, I was a little surprised that there wasn't someone else available, especially on a weekend. However, I was understanding and told them I would return the next morning when they opened. The next day, I returned and once again explained to a different employee why I was there and what I had been told the day before. Unfortunately, they had no idea what had happened and there seemed to be no communication about the situation. Fortunately, the employee who was able to make and program the keys was there. After waiting a few minutes, she made the key and was ready to program it--until we discovered that the tablet used for programming had died because it had not been put on the charger overnight. She told me we could wait for the tablet to charge, and I said that was completely fine. I could also see that customers were waiting for assistance in the paint department, so I didn't want to keep bothering her while she was busy. I ended up waiting for about an hour. At that point, the line of customers needing help in the paint department had grown, so I asked another available associate if they could check whether the tablet had charged. They came back and let me know that the battery level hadn't changed. At that point, I decided to leave. I had already been there for about an hour and a half, and I asked the associate if they could let the employee know that I would be returning for a THIRD time the following day. I also called a couple of hours later to make sure she knew I would be coming back and thanked her for her help. When I returned for the third time, the employee made sure the tablet was fully charged that morning and got right to work. She was very kind and apologetic about the fact that this had become my third attempt to get the key programmed. Her attitude was completely different from the other two employees, who seemed frustrated with me for not knowing that an appointment was required. I want to give the employee who ultimately helped me 5 stars. She was kind, patient, and did everything she could to finally get the job done. However, based on the overall experience and the lack of clear communication about the appointment requirement, I would give the experience and website communication 2 stars. If the website or confirmation email had clearly explained that an appointment was required, and if there had been better communication between employees, this could have been a much smoother experience. read more

I love Ace Hardware! Even though independently owned, all of the stores have the "usual suspects" for a hardware store, plus amazing finds in the housewares, kitchen and garden departments. Beautiful Caspari brand cocktail napkins in a variety of beautiful and artistic designs, perfect for elevating your entertaining game, can be found in the kitchen area. I'm all about cooking gadgets and they have lots! On this recent stop, I fell in love with the bamboo cooking and serving utensils, many with a subtle, yet interesting, tie dye style prints. The garden area has fun, whimsical yard art, lots of wind chimes, and really pretty hummingbird feeders along with flower & vegetable seeds, planters, gloves and tools. On this trip, I was looking for a small outdoor grill, but I need one that hooks up to natural gas. They include BBQ Grills in their name, but still no luck. I'll have to visit a store dedicated to BBQ grills to find one as I've tried the big box stores and smaller chains And came up with nothing. The store is clean, wide aisles, departments clearly marked, and products well stocked. Plus it's next to Trader Joe's for a 2-for. read more

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Trying to find a replacement spray bottle for my daughter during the heat of the summer, as Grocery Outlet directed me here, as they didn't have the $3.99 personal sprayer I was looking for. While Ace was VERY pricey on the sprayers they had, they did have vwey reasonably priced soil, compost, fertilizer and river rock. This Ace location is very nice ans spacious. As soon as I walked in, EVERY employee at the front greeted me. Then asked if I could use help and took me exactly where I needed to be. I did end up buying something but I can't for the life of myself remember what it was now. But this Ace location is great!! read more

I had small pools of water in my crawl space and bought a wet and dry shop vacuum from Ace to address it. As soon as I used the shop vacuum the first and only time, I quickly saw that it underperformed and wasn't going to do the job I needed. 9 days later, after making sure to clean and box it up, I brought it back to return. The employee declined the return due the item having been opened and used. I expressed disappointment as there was no disclosure on the receipt about opened items not qualifying for returns. The only printed policy was returns needing to be within 30 days. His response was that no returns on opened items was on the signage at the back of the store with the equipment. I have no gripes with the cashier as they are very friendly but their lack of transparency around their strict return policy is very frustrating. read more

Super clean and organized store. And unlike big stores, there are actually people there to help direct you.

Bought a drill here on Friday. Went to return it Sunday with a receipt. Was told the item was non returnable because they didn't carry it anymore. read more

Best Hardware Store in the Pacific Northwest! Got the best customer service I ever got. Assembled the Weber Grill and loaded it my car. I didn't want delivery. read more

delicious food! Very limited menu. We really enjoyed what we ordered, just wished there was more to choose from.

For overall customer service, the store is great... they have helped me over the years with projects that required knowledge and information. Unfortunately in the case that I'm about to tell you about, they did not help at all. I had bought an O'Cedar spray mop, and I wanted to exchange it, but they would not exchange it. O'Cedar customer service refunded my money. I was very pleased with that because it had taken quite a while to get through to someone and I needed the item very badly because it's one of those things you can't do without in your home. The Ace Hardware store where I bought it in King city failed to inform me that I should've gone straight to the manufacturer and so things took quite a while. I used my gift certificate to purchase a Casabella infusion mop from target, and I'm quite pleased with it. read more

My first time at this Ace location. I'm familiar with this shopping center, but I never knew it was here from the parking lot entrance that I come through. A product I was looking for wasn't at the two Ace locations nearest me, but this Tigard location had it, and Becky, who was at the front, greeted me and was so courteous to look up the item for me and show me where it was. She was very courteous, professional, and efficient. It is a clean store, and I'm glad I know where it is now. read more

I purchased 3 items from the Newburg Ace hardware on my way home to Tigard tje parts did not fit so I took them to my face hard ware only to be Denied a refund . what I do not understand is if they are all one store why would you not take the item back still in package only bought an hour prior, instead I would have to drive them back to Newburg for a 20 dollar refund. What happens to the store that prides itself on customer service. Definatly not at this franchise ​​​ read more

Had the hardware i needed for a project, however the gentleman at the counter just didn't want to be there. I had grabbed some flat washers and a few smaller ones were caught in between. The guy basically told me to walk my happy ass back there and take a photo of the price? Your telling me he couldn't be assed to do so? Not a great experience at ALL. read more

Came into this store and was very impressed by the selection, and organization initially. But immediately I knew that I was going to be profiled when three different employees asked me if I needed any help, when the answer the first time was "no, just looking around." Loud enough for them all to hear. I guess they refused to believe that I couldn't come into the store, and browse some merchandise without stealing something. After I considered buying jigsaw blades, and then putting them back, I went to the counter and paid for the 3 items. As I was checking out the women asked me if there was anything else, twice, and I repeated no twice. She then something about trying, and trailed off while "mike" came up to me and accused me of having unpaid merchandise in my front right pocket. I emptied both my pockets, told him that I didn't have any unpaid merchandise on my person. He continued to accuse me, showing me a video of what he thought was me stealing. The video was simply me putting my phone in my pocket after sending a text. It's a shame that there is still so much judgment from some people. I hate to say it because not all are like this, but we will be able to evolve much easier into a more cohesive, supportive society this mentally dies out. Thanks mike. Feels good to be highlighted as a thief in your store. read more

Ace Hardware - Tigard - Leaving the store I just knocked over. - Hardware Stores Near Me - Tigard, Oregon

This hardware store has everything. Clean, organized and employees always willing to help. Hannah at the front counter is funny and nice. Thank you! read more

Great traditional hardware store! Friendly and knowledgeable staff. The store is always clean and stocked well.

This store opening over the summer is the best thing that has happened in 2020! But, seriously. Curtis and Mike (owners) are always so helpful and knowledgeable when I have questions. They also own the Canby Ace Hardware if you're ever out that way! Staff remember my name and always greet me with a smile. If you want great customer service, look no further. I know I'm definitely going to be a regular here. read more

Great customer service, Helped us find what we needed, Ryan made it a Pleasant experience!

Excellent customer service! We ordered a table and chairs for the deck. They put it together and delivered the set. Definitely super easy and a great set..on sale too! We will be going back! read more

I drove everywhere for propane, and fire logs. Tigard Ace Hardware had those, plus several other items that I needed. Great store!