I went there in October to find some lights, to replace my very old bathroom lights. A salesperson…read morespent all of 10 min with me, pointing me at some lights, and walking away. I had to chase her down to place an order, she seemed very un-motivated to sell lights. I paid for the lights, in full, and left. I didn't hear back from them for a month, so I decided to walk in there and see what was going on. I spoke to the front desk person. I explained that I hadn't heard back from them regarding my lights. She looked puzzled, then started rooting around on her cluttered desk, and said "oh, there is is!", and picked up a package, which had been sitting there for god knows how long. I explained that I paid for 3 lights. She looked disinterested, and told me she would call the supplier the next day and give me a call. Another month past, no phone call, so again I decided to go to the store. The same front desk person was there, and she looked up my order, one of the lights she said had been discontinued, and the other she wasn't sure why it hadn't been shipped. She promised to call them the next day. Another month past, and I returned. She hadn't done anything with my order, so I requested, and was given, a refund. 3 months wasted. Zero effort made to fulfill and order that I had paid for. AVOID!!

I walked into the store today to find out if I could get a back plate for a retro light fixture…read more The woman at the front counter glared at me and shamed me in front of many people saying "no one has anything like that, they don't even make them anymore!". She was so rude. I will never be back again.

I'm updating cabinets and counters, and was reminded of this great shop on Western Ave. It's easy…read moreto drive right by, but they have a huge warehouse of cabinets and counters right behind their modest storefront. Cassie was very helpful, guided me to a few affordable options for cabinets and vanities. Definitely recommend checking them out if you're remodeling!

We talked to a lot of contractors, big box stores and people at kitchen showrooms and the price was…read moreso high we knew we would never be able to afford to redo our kitchen. Then a contractor suggested Beaverton Kitchen and Cabinets and we are so happy they did. The prices we very reasonable and the service and quality were excellent. Their installers were so fast and so efficient. It only took two days to demolish and install the new cabinets and countertops. Their work was outstanding. Our kitchen is so beautiful!

I've remodeled a kitchen and now using CFM for a bathroom. Michelle has always been helpful picking…read moreout tiles for backsplashes and the bathroom floor. She worked with the our contractor for the correct amount of supplies and timelines needed. The quality and selection is very wide, from ultra expensive to on a budget.

We came here with our contractor to find tile, countertops and a few other things for our kitchen…read moreremodel. This could be a place that you walk in for help and they do take walk ins but they shine when you arrange a time with an expert and then take the necessary time to make choices. They will navigate you through all the issues. My opinion is when you are ready to buy, go here. They will help you make the right choices.

Wanted to describe a recent interaction with this company. They did not install my quartz…read morecountertop, nor have they performed any service on my house. I called asking a question about removing a stain on my kitchen countertops. After describing the situation, the gentleman asked follow-up questions, and then carefully went over my options of tackling the stain so as not to make the stain worse, or cause irreparable damage to my quartz. Long story short, stain is now gone. I want to thank this gentleman (I believe his name is Sam) for taking time out of his busy day to help a homeowner who isn't even one of their clients. I definitely know who I'll go to in the future should I have any needs concerning my quartz countertops. Thanks again.

Dion and his crew were absolutely wonderful. Outstanding Price, Exceptional Craftsmanship,…read moreProfessional Install. What a great team. What a great product. Our New Cambria Remington Brass Bar Counter and Back Bar Work Area is Top Notch. It is a great addition to our little French Inspired Restaurant. Thank You, Thank You.

We were told of Fixture Gallery when we were shopping for tile at a nearby business. We stopped in…read moreto look for a kitchen sink and faucet. The sink we liked would have to be special ordered and would not arrive in time for our project. Brian (I hope I remember his name correctly) was very helpful in that he located the same sink at another business where we would get it in time. We purchased the other items here and then went to their competitor to get the sink. We very much appreciate the effort he took to help us get what we needed and highly recommend their superb customer service.

Sadly my worst customer service experience in 2012 happened here... repeatedly…read more You know the Portland mantra, "buy local, support local businesses, yada, yada, yada." Got it. Totally on board. Except when you feel like you are paying a penalty in both time and finances by going that route. 2012 was the year we decided to upgrade multiple kitchen and bath fixtures in our house. There are several specialty shops in Portland with a wide range of items beyond what you can find at Lowe's and Home Depot, but I wanted to stick a little closer to home. I was very excited to find this showroom just blocks from I-5 and the store itself is lovely. I've never been an internet shopper and while I research the bejesus out of retail items [1], the actual purchase of anything significant only comes after the all important sniff test. Or in this case, the touch and see test. Especially when you are looking at various finishes, you really need to see these items in person. A good friend, who recently went through a kitchen and bath remodel, recommended ordering through an online site. But, I decided to be a good little local consumer and ordered roughly ten items over the course of six months here. And while some of the in person experiences were swell, the overall experience was not. First of all, they seem woefully out of date regarding communication. Any retail business not taking full advantage of the web in this day and age is really missing the boat. They do have a website, and it turns out there are eleven locations throughout the Pacific Northwest, but it is minimal at best. There is one link to an employee's email, but we had a series of miscommunications by email, phone and in person. Several employees work at the store, but rather than deal with just one person we had multiple contacts. Because we didn't have a simple order (multiple items, some were on back order, etc.), it never seemed like the person we talked to knew what was going on. And when I compared the price I paid to the on-line site, theirs wasn't as good. So throwing a few extra dollars their way ended up feeling like a really bad idea based on the poor customer service. By the end of the project, I was ordering from the other on-line website. A few clicks of the mouse and items would magically appear on my doorstep. Go figure! Because I will always feel the need to see before I buy, I'll still stop by here. But actually buy something from here... nope. [1] It took me roughly 18 mo. and two dozen test drives to select my latest car.

Just needed to take a minute to give a shoutout to Andrew at Parkrose. I have been in several times…read morerecently and Andrew has helped me with different purchases. He is always friendly, helpful, knowledgable and positive. I've been shopping this neighborhood store for years and none of the people there even remember that I've been in. So strange to me. It's retail and that's how you keep customers. Anyhow, I can always count on a positive experience with Andrew. He goes above and beyond. Thank you Andrew. And Parkrose, he should be your store Manager. He gets the drill. Previous managers didn't even look at customers, they just walk by without a hello. Andrew is your guy.

I had an exceptional experience at Parkrose Hardware in West Linn this morning. Nick and James both…read morewent above and beyond in helping me with a faulty screw in one of my most favorite Disney Decorations. The definitely persevered because it was not an easy job, it took some time but they did it! I can't say enough about the time and effort they took to help me. Parkrose Hardware has amazing employees who exceed all standards, I highly recommend shopping there! Thank you Nick and James, I appreciate you!

Just bought a gas range here, despite the name you don't have to be a contractor to shophere. They…read morehave a good sized showroom and the location is convenient. Thanks to Brendan for the excellent service and coordinating the delivery and installation. This will definitely be our first stop if we need appliances in future.

You DEFINITELY should get your major appliances here. Ask for Smiley who provides Nordstrom-level…read morecustomer service. I just finished my kitchen remodel and learned so much. Regarding buying appliances: don't just look for the store with the cheapest prices (they're basically all about the same anyway). You should think about: how will the store respond when you have a problem. I'm a self-confessed pain in the neck type of customer because I'm very indecisive and picky. I also had some snafus (all my fault--like ordering the wrong size hood and changing my mind about the custom oven I bought). Throughout all of this, Smiley was unfailingly kind and professional. He provided honest advice on the products and when things went sideways for me, he went out of his way to fix the problem and make sure I was happy and satisfied. I can't say enough great things about Eastbank Appliances and especially Smiley. Smiley is incredibly knowledgeable, honest, helpful and really understands what customer service means. Believe me: if you are buying appliances GO HERE AND ASK FOR SMILEY.

David: 5/5 - Exceptional Salome: 5/5 - Exceptional…read moreStacey (Owner/President): 1/5 - Extremely disappointing Overall: 3/5 I really wanted to like Clark Lumber, and after my first visit I absolutely did. On August 18 2026, I purchased approximately $473 worth of materials for a project. David and Salome were outstanding. They were friendly, knowledgeable, patient, and genuinely went above and beyond to help me get what I needed. The products were excellent as well. I left that day thinking this is exactly why I like supporting a local business instead of automatically going to a big-box store. During that purchase I also ordered copper caps for my 6x6 posts. I later received a text letting me know they were ready, so I returned to the store to pick them up, arriving approximately 20 minutes before closing. Unfortunately, this second visit couldn't have been more different. Stacey was working at the register. From the moment I walked in, the interaction felt cold. There wasn't even a greeting until I initiated one myself. When I explained that I was there to pick up the copper caps, I was told I needed to pay for them. I explained that I had been under the impression they were included with the purchase I had already made. To be clear, I have no problem whatsoever with there being confusion about whether something had been paid for. Mistakes and misunderstandings happen in every business. What bothered me was the way the situation was handled. Rather than feeling like, "No problem, let's pull up your transaction and figure this out," I felt like my question was irritating and that I was inconveniencing the person behind the counter. I didn't have my paper receipt with me. Eventually, after showing the amount and date of the transaction on my credit card, the original invoice was located and printed. But even while trying to resolve what was really a very simple issue, the interaction continued to feel annoyed and unfriendly rather than solution-oriented. I later learned that Stacey is the owner/president of Clark Lumber, which honestly made the experience more disappointing, not less. That contrast is what stands out to me most. David and Salome made me want to become a repeat customer. The owner made me question whether I ever want to return. I don't think it would be fair to give the entire business one star because the employees I dealt with previously were exceptional and the products were very good. That's why I'm giving three stars overall. But customer experience matters, particularly when it comes from the person at the top of the company. A billing misunderstanding doesn't have to cost a business a customer. How you make that customer feel while resolving it absolutely can.

I have worked with them for several decades, and they have remained the most helpful and friendly…read morehardware store I have been to.