I was dreading shopping for a new dishwasher this morning. I got a referral from a friend about Carla. Let me tell you, I am so happy with the customer service I received. The parking was easy and I was out within a half hour. Carla was awesome and so friendly and knowledgeable, I had a great experience . read more

This post is warning people to NOT buy the extended warranty option. We have had great experiences with Hamilton's and its people. However, Hamilton's decided to partner with this company and therefore only gets 3 stars. (I was debating between 3 and 4). We bought a wall unit oven/microwave in 2021 that cost about $3k. The keypad went out. The error code is clear. The system notice tells you. We told the warranty people what the error code said. Extended warranty folks required I be home half a day. They arrive and tell me the oven needs a new keypad. Really?!?! Long story short, the oven is not repaired. It is now a full 2 months we have been without. We had to buy a countertop microwave, but still no oven. Extended Warranty keeps opening and closing tickets, and then stopped communicating because about 4 weeks after we started the process, the warranty expired. Now they don't think they have an obligation to finish the repair even though it started weeks before expiration. We had to order our own part and will install it ourselves. Thank you YouTube. Remedy will be to file small claims lawsuit for the value of the part and cost of the warranty. I only hope Hamilton's makes right with future customers and refuses selling this shoddy warranty product. read more

Hamilton's Appliance - Appliances Near Me - Gladstone, Oregon

I left a review a few days ago about how great my buying experience was. Since then I had my refrigerator delivered and installed. It was pouring rain that day like a monsoon. That meant the delivery guys were getting soaked as they navigated my driveway to the front door. They were careful not to damage anything as they only had a half inch clearance to get through my doorway. Now my refrigerator is in place and makes my kitchen look amazing. Thank you , Hamilton's and especially Josh for a job well done! read more

Hamilton's Appliance - My new refrigerator - Appliances Near Me - Gladstone, Oregon

we have purchased all of our appliances over the last 30+ years at Hamilton's Appliance. We generally work with Chris who provides excellent customer service and always is able to help us get what we need. I will not go anywhere else for appliances. read more

We worked with James at Hamilton Appliances to purchase a Wolf appliance. James is very knowledgeable on the product, provided a competitive price and a no pressure sale. He was absolutely great to work with. Hamilton Appliance has an excellent selection of products, friendly staff and reasonable prices. We love supporting local small businesses. Based on our experience, we would highly recommend Hamilton Appliance! read more

Nikki was professional and knowledgeable in assisting us with our purchase of a Speed Queen W/D set. We would highly recommend Hamiltons and especially Nikki to any interested buyer. Josh & Mason who delivered our set were also wonderful, kind, and timely. read more

Rine installed my new dishwasher today. He is courteous, kind and very efficient! He is a great asset to Hamilton's Appliance! I will definitely buy from Hamilton's again and recommend them highly. read more

I had an awesome experience buying a speed queen washer and dryer set from James. He was very informative and knowledgeable about the product and was not pushy at all. I'm super satisfied so far with my purchase from hamiltons!! Thanks James!!! read more

Nikki Lippincott did a great job in helping us select a washer/dryer. She explain everything and highly recommend her to anyone. Howard and Louise read more

Perfect experience. Service was outstanding, very nice selection and a great value. River helped us and was very knowledgeable and professional. Did not pressure us for a purchase. Encouraged us to research and make sure we were pleased with our selection. Would definitely use them again. read more

We first bought a freezer from a sales person named River. We were so happy, we returned two weeks later and purchased a refrigerator. River was very knowledgable and easy to work with. In both cases the delivery went smoothly. When the refrigerator was delivered the the delivery guys needed to remove the doors to fit it through the patio door. They were very accommodating. The whole experience from beginning to end was great and we will use them again. read more

Carla at Hamilton's Appliance provided outstanding service as we selected appliances and had them installed in our new home. She thoroughly researched any discounts and rebates available to us and we were very pleased with the pricing. Because we didn't have a firm delivery date when we bought the products she also arranged for storage and installation several months later. The deliveries and installations were flawless (thanks to Josh and colleague), and included fun local history as well as excellent recommendations for local restaurants! We recommend Hamilton's without reservation. read more

Thank you, Nikki for helping us with our refrigerator needs. And thank you so much to Josh and Mason for making the installation so seamlessly painless. What highly recommend Hamilton's appliance read more

Hamilton's Appliance is the bomb!!! They do everything well from the sales staff (Carla was great!) to the delivery and installation - thank you Mike and Renee (hope I spelled your names correctly). These guys were on time, friendly, efficient and took time to answer all my many questions. I could not recommend them more highly and would give 10,000 stars if I could but Yelp limits me to 5. Thank you SO MUCH!!!! read more

We recently purchase a refrigerator from Hamilton's Appliance and couldn't have been more pleased with the experience. Carla, our sales person, listened to what we wanted and directed us to the choices that met our criteria. She answered our questions but never tried to steer us to something that wouldn't work for us. The delivery the following week was smooth and the two delivery men took out our old refrigerator and installed the new one. They did have to remove the door to the old refrigerator and to the house. But everything was replaced without issue. I would definitely recommend this business and plan on using them for future purchases. read more

Great company. I will never go to Home Depot or Lowe's again for an appliance. Excellent service, knowledgeable and the man that installed it was very efficient and friendly. read more

Hamilton's Appliance - Appliances Near Me - Gladstone, Oregon

Our go to appliance store is Hamilton's! They are very knowledgeable salespeople that focus on helping us get the best appliance for our purposes, rather than pushing expensive sales. Their installation staff is top notch too. We recently purchased a dishwasher and had it installed. As always, it was a fantastic experience and we highly recommend Hamilton's! read more

The dryer we bought yesterday is our second purchase from Hamilton's Appliance. Frankly, we wouldn't go anywhere else in Portland, and have recommended Hamilton's to several friends. Hamilton's is head and shoulders better than impersonal big-box stores, in friendliness, expertise and service -- and their prices are great. Highly recommended. read more

Great customer service. Martin was very knowledgeable and great follow through after the sale. Helpted me get a plumber for my problem. Dave read more

Martin Michael was wonderful to work with. Hamilton's Appliance's I have worked with for years and I absolutely love them. They have great customer service. Thank you for being there. I would highly recommend them for a friendly knowledgeable and accommodating experience. read more

Always great pricing, advice, recommendations and quick and careful delivery and set-up. Been buying from Hamilton's for about 7 years now and I will always spend my money here when I need major appliances. Ask for River; he's a cool dude. read more

Went in for a new refrigerator but didn't see exactly what I needed on the floor. Nikki took the time to show us additional inventory online and we found just what we wanted. She was friendly and got us in and out quickly which we appreciate. We like supporting the smaller stores like this place! read more

In the process of updating our kitchen, our contractor suggested we check out Hamilton's Appliance. I have never had an appliance store actual care about what we were going to purchase. I've been to the big box stores, other appliances stores but never had such great customer service. Oh and the prices are as good as anywhere ( I did a comparison). Thank you Carla, see you soon! read more

Martin was fast efficient and followed up afterwards couldn't be happier! Hamiltons is my go to

We chose our second purchase with Hamiltons on purpose over the competition because of the first great experience with a washer and dryer purchase with them. Chris worked with us to help us understand the great advantage and workings of the Wolf Induction Range we purchased after many comparisons and study of other brands. The installers spent the extra time necessary to get the range in place, all hooked up, capped off the gas and removed our old gas range, which was appreciated. This professional range is simply awesome and we will be on a learning curve for awhile for all that it does! It is great to know that Hamiltons back up their sales with dependable service... we truly feel that they have the customer's interest and satisfaction as a prime directive in what they do. Consequently, they will be at the top of our list of suppliers for our future purchases because of this. read more

I recently had our freezer go out. Right before holidays. Could find any that i would have before Christmas. Got a hold of Hamiltons appliances in Gladstone. Specifically Martin Michael. They had the freezer I wanted. And 20$ less than anywhere else. They had one in stock. Martin delivered that evening, himself. Picked up my old one. Martin service was above and beyond. Made buying appliance enjoyable. Thank you Martin and Hamilton appliances! For making our Holiday. read more

Martin is fantastic. I've bought many appliances through him and Hamilton's. I enthusiastically recommend their service.

We have been looking for a new fridge for a while now, and in early August we decided it was time -- so we decided to try a locally owned appliance store, instead of a big box. The sales staff at Hamilton's did a great job helping us find a fridge in the style we wanted, while still fitting the fairly tight dimensions of our kitchen. We were able to check out the floor model of a GE that would fit, and it was exactly what we wanted. Buying appliances in the current era is not for the faint of heart -- we had looked at fridges in 2019, but decided to wait... and we paid dearly for that. Prices for all appliances if up considerably in the last 2-3 years, regardless of where you buy from, so it's just something you have to accept. The other area still impacted by past COVID shutdowns is availability and delivery. We were given a 3-week timeline, which we thought was great, compared to longer lead-times we'd heard about last year. Our fridge actually came into Hamilton's warehouse 4 weeks after purchase... but we wanted our old fridge hauled away, so we then had to wait for delivery... which was scheduled for another month later. We ended up with a schedule conflict on the first delivery attempt, and then Hamilton's delivery crew all got sick on the second attempt; but the third time was the charm. Overall, it took us 3 months to get the new fridge, but it would have been 2 if we hadn't needed to reschedule the first delivery. Thru it all, Hamilton's was great to work with, and they communicated with us throughout the process. The delivery guys were efficient, yet careful, and they got the new fridge up and running in short order... and we love the extra space of the new one! I wish we had known about Hamilton's when we bough other appliances 5+ years ago, but now we know... no more big box stores for us. read more

What happened??? I used to get all my appliances from Hamiltons. Came in a few days ago looking to replace my washer and dryer and River (bless his heart) couldn't answer one question for me. His response when asked a question was "hmm that's a good question " And then....crickets! Yeah I'll be going elsewhere. Hamilton's, it's like you stuck a 5 year old in your store to hopefully try to sell....something! Yikes! read more

Our second experience with Hamilton's. We bought a dishwasher during one of their sales. On delivery, it turned out that the unit was fractionally too large for the enclosure of the unit it was replacing. The installer was pleasant and knowledgeable - he explained the issue to us and promised to make sure that the office knew what was going on and that he'd be the one returning if/when we got a replacement. Which, eventually, we did. Although I'm not convinced that we got the same quality unit as the one we'd purchased on sale - and, for that matter, got a "sale price" for the replacement - we did eventually receive a dishwasher which, although it's got a couple of hiccups, seems to be working ok. Major kudos to the installer! read more

Martin is amazing. He's a low-pressure salesman, so my husband & I had time to talk amongst ourselves. He went above & beyond helping us choose the right appliances to suit our needs. He went above & beyond. He even came to our house to measure some things. And their prices are lower, because they search the internet for competitors pricing. Be careful doing it on your own. You have to compare the same model numbers. Highly recommend Hamilton's, & letting them do the leg work. read more

Great! Thought we had reviewed before. Would 100% recommend! They definitely deliver on high-end appliances.

Paul was great! I felt like he truly listened to my wants and needs and worked hard to accommodate them. Paul was also very honest about when he knew or didn't know something and was confident enough to ask others for the information he didn't have. I would definitely work with Paul again. read more

We have used Hamilton's for all our appliance needs for over 10 years. Returning from vacation this week we found our freezer in the garage had died. I checked Hamilton's website and found a replacement unit I liked. I shot into Hamilton's same day and though the unit I was interested in wasn't available, Martin found me something comparable. My whole goal was buy and get delivered same day and haul old one away. I thought maybe I had a 25% chance of that happening. Martin however made it happen and delivered the unit himself and hauled my old one away the same evening. 5 stars to Martin and Hamilton's! read more

Our clothes dryer "died" on Sunday and I knew we needed a replacement soon! Went to Hamilton's and decided to request only dryers that were in stock & available! To my amazement, they had the exact match for our washer which we had purchased 3 years earlier from them. James was our salesman. We eagerly anticipate delivery of our new appliance tomorrow, four days after purchase! read more

Mike Martin in Hamilton's Appliance was very helpful when we needed a new gas cooktop. He gave us a wide range of alternatives and showed us several in the store and printed out a few other alternatives. He suggested we have someone come out and get accurate measurements before we bought a new cooktop. A great suggestion. The cooktop arrived quickly and was a good price. It was a fast and easy process. We have purchased all of our appliances from Hamilton and have had great success. Wouldn't go anywhere else. read more

I purchased a dishwasher in 2022 included with the purchase was an extended (5) five year warranty. Carla At Hamilton was wonderful to talk with to have the appliance repaired. So we'll see read more

The new fan in our hood vent really sucks!:) Thanks to Martin & everyone at Hamilton's who have provided great customer service. The purchasing process went so smooth, and then resolving the problem with the vent fan was amazing. Sarah S read more

I have lived in Gladstone for 10 years, and have gotten all of my appliances from Hamiltons. Last week reminded me why. I finally took the plunge and got a new Speed Queen washer and dryer set. After Martin and another guy loaded the washer into the back of the Suv, I sheepishly asked Martin if he could follow me home and help me unload it. He not only did that, but he put the dryer in his own car and drove it to my house! I should add that we were at the end of an ice storm, and the roads were still pretty slick. It was like 25 degrees out. Seriously Martin and Hamiltons are the best! Their service is above and beyond, and their prices are as good or better than online and big box stores. Hamiltons is a great example of a local small business that cares. Thank you Hamiltons! read more

Brought my mother home in tears feeling humiliated after our final dealing with Hamilton's. I'm not sure exactly what type of family-owned business Hamilton's is but it is like no family I have encountered before and I support all local businesses to an extreme. I've never in my 40 years been treated this way by any appliance company or any retail supply store and I have enjoyed working in retail for almost 20 years. It took two of my mothers children to get her a refund on a single defective microwave. I could write an essay on what happened today but bullet points will have to do for a review and I am hoping my Yelp status will let you know that I do not write one-time-wonder reviews. I love my community. Brass Tacks. Many of them and I do not take my reviews lightly. I don't enjoy this one at all. Circumstances. (Note all from a specific salesman that I will not name or otherwise one of the owners who I will also not name). - Sold "new" microwave to my mother - Microwave would not work (popped the breaker 4 times) - Sold as "new" was dented, scratched and had a defective door - Microwave came without box or operators manual. When she requested an operators manual she was ignored - Upon observation of said microwave it was apparent that the microwave was used - Salesman (when I returned with my mother) claimed that it was new and the Installation Manual was in fact the Operation Manual. When I asked another salesman if the manual I was holding was the Operation he politely and honestly confirmed that it was not (as was obvious I just wanted another salesman to confirm it) - Upon further "investigation" salesman and owner confirmed that in fact it was used and mistakenly sold as "new" to my mother (here is where it becomes important to note that my mother is 70years old) - The salesman proceeded to start paperwork to sell us another microwave for $499 (refunding for the first defective and company self admittedly "used" microwave after the fact) and only with the added cost of a second installation fee. (She bought the orginal one at $229 + $100 installation) - We decided it best to obsorb the installation fee and ask for a refund on the used microwave sold as new in order to avoid conflict. At this point she just wanted to go home - The owner informed us that all companies (and I quote him, Lowes, Standard TV, ECT) used outside contracted installers - Two men showed up to uninstall the microwave. One was irritated and claimed to be one of the owner's fathers.. So, not a contracted installer? We were confused. - Salesman offered to install a new microwave that we could go buy from a competitor for free? We asked for the refund which they said would be provided (minus the installation fee of said product) as soon as they recieved their microwave back. No problem. I waited for the installers and proceeded to call Hamilton's to confirm that their installers had the microwave. A gentleman I had not spoken to before (very polite) said that they did have it back. - I decided before we went back to finalize my mothers refund that I would involve her son as well. Even though they had confirmed over the phone that they did get the microwave back in the same condition they had left it, they still called (in front of us) the "installers" to confirm that they had the product in hand. At this point they were so dismissively irritated... I'm exhausted, my mother is humiliated and just because I support my local companies does not mean I would support this incompetent, neglectful, manipulative, sly treatment. They would not provide paperwork of pickup. We were treated by the salesperson and an owner like we were idiots. The list is endless as to how I felt our family was treated. One other 1 star review on yelp addressing ageism for this company. Beware if your elderly parent is buying. Or any woman I might add as it took her son to actually get the refund. When HE walked in things came together quickly. Intresting family owned business. read more

Hamilton's Appliance - Appliances Near Me - Gladstone, Oregon