This place has had some seriously bad reviews. The sales person said they came out of a period of…read moreexpansion to new stores and post Covid supply chain issues. I was a little reluctant but we had a wonderful experience with Sean. Very helpful and he knows the products well. This is the high end store, lots of choices and you can experience the products on the floor. We will go back and recommend basco for higher end appliances.

Very Attentive... Up to Your Payment…read more Ordered an $1,800 dishwasher, first in what we hoped would be a series of purchases for a full appliance kitchen remodel. We were told it would arrive within two weeks -- great, we paid and waited. Two weeks later... no dishwasher, no call. We called and were told it was "loaded and on the way." Another week passes -- no update. I call again and am told, "Your sales rep is on paternity leave; I'll email him." Excuse me? No one else can tell me where my order is? Apparently not. Two more weeks go by, and finally we're told the dishwasher is ready for pickup -- at the Lake Oswego store. We show up... nope, it's not there. It's sitting in Portland at their Highway 30 outlet. This was supposed to be our first of many purchases for a full kitchen remodel. After this experience, the remaining $20,000 of our remodel budget will be spent elsewhere. No follow-up, no accountability, and absolutely zero customer service once they have your payment. Calls go unanswered, updates never come, and the staff couldn't be less helpful or apologetic. Do not do business with this company. Go elsewhere. 10 out of 10 will never recommend.

there are not enough characters available in this review for me to properly praise the service form…read morethis company! received a next day appointment for a broken dryer, arrived on time, repaired dryer for the quoted price. was extremely friendly and a dog lover!!! need more stars to give!

Woke up this morning to the sound of the fan in my freezer going knock, knock, knock. Called…read moreStellar shortly before 8:00. Chris answered. I explained the problem and gave him the model number. He checked to make sure the part was available, gave me an estimate and said he would be there that afternoon. Showed up on time, did the job quickly and charged what he quoted. And he was pleasant to deal with. Couldn't have asked for better.

Overall very pleasant experience working with Tony's Appliances. They came highly recommended for…read moreour dryer that had been causing us issues for several months. They were able to diagnose and fix it in 1 day which was great and was even willing to work with some extenuating circumstances. The dryer repairs have held up for several months now, so definitely no complaints there. The only comment I had was that we had requested a written invoice and that took several weeks of no communication before it was sent to us.

The first time I called Tony's was great. He came out the next day and fixed my dryer. Several…read moremonths later I needed help with my washer. I called 4 times and left messages. Never even received a call back. Very disappointed.

I was attempting to check out in the lumber area, when an employee started absolutely screaming at…read morethis poor kid working the register. I've never heard someone so disrespectful to a coworker in public before, but this lady took the cake. She had rainbow hair, and seemed to be in a management position. The kid looked like he was going to cry. The lack of professionalism was so horrific, and I can't believe they allow this kind of working environment. If this is who they make managers at Lowe's, I'll be taking my business elsewhere. I don't pay a premium to watch abuse at my local hardware store.

DANGEROUS! DO NOT BUY A WATER HEATER HERE! Their third party delivery "company" was a dude in an…read moreancient SUV, who transported our water heater ON ITS SIDE, and dumped it in our driveway. The box even said in big, bold letters, DO NOT TRANSPORT OR STORE ON SIDE. You can severely damage a water heater, especially a gas one, by putting it on its side. It also voids the manufacturer warranty. You'd think Lowes would know that, but when we pointed this out to the driver and tried to refuse delivery, he shrugged, wouldn't take it back, and drove away. What if we hadn't been there to see the crazy transport and dumping?!? We wouldn't have known until catastrophe struck. So we called Lowes "customer service" for help, but they treated us like idiots, condescendingly telling us we didn't know what we were talking about regarding damage and voided warranties. They brushed off our complaints about the delivery driver, saying "That's how everyone does it these days." It's taken HOURS of calling to get them to agree to an exchange. Then they made us buy the replacement one because it's coming from a different store! Lowes Tigard won't refund us until they pick up the damaged one, but we're still waiting for them to schedule that... They also refused to refund the shipping, which seems incredibly petty when I'm out thousands. I also wouldn't be surprised if they put the damaged water heater right back on the shelf once they finally retrieve it. Don't ever buy from here! You may be getting a dangerously damaged product, and you won't know until it starts leaking water and gas.

Fantastic service. Great communication from start to finish with a reasonable rate. Would…read moreabsolutely use again.

James coordinated the delivery and installation of a new gas range and removal of the old one. The…read moreteam were on time, and installation was smooth and done with care and cleanliness, they were excellent. Would definitely use them again.

I live in NE Portland and reached out to Home-Serv for another home repair project (my 3rd project…read morewith them). This time, our oven door wouldn't close all the way and wasn't sealing properly. As usual, Home-Serv responded to our requested service within 24 hours. As usual, they provided a fair and transparent estimate and pricing. As usual, they were professional and successfully completed the project. Home-Serv is an excellent business that will fulfill your repair needs for home appliances at a good value. Highly recommend, 5* (my third 5* review for them).

Dryer stoped working mid laundry day with a newborn at home (lots of laundry!) I had Yelp send out…read morerequests and chose them because they could come out same day. Very glad I did because Alex was great and fixed my dryer. He was prompt, polite and knowledgeable. Was able to fix dryer in about an hour and also did a full service and cleaning. Within two hours of pressing "submit" on Yelp I was back drying newborn clothes. Thanks Alex - will use you again if needed.

Great group of volunteers who enjoy what they do. Selection best I've seen in the Portland metro…read more Prices have crept up over the past year I've been going but that going from "almost to low" to "damn low". I seriously go once a week as therapy.

Stopped in to this new store for a quick visit and was super impressed. It's a really big place,…read morethey have LOTS of stuff, and the prices were great. I will definitely be back again.

We've been buying most of our appliances from Hamilton's since the 80's. Our new name brand…read morerefrigerator went out on us after six months and it was still under the manufacturers one year warranty. However the manufacturers service repairman would be a week out on appointments. After I reported this delay back to Hamilton's they told me not to worry they'll have a loaner sent to me by the end of the day. Folks, you won't get this kind of care and compassion from the big box stores.

We purchased an electric range from Hamiltons. Paul helped us find exactly what we wanted. The…read moreselection was great and customer service was excellent.

Like the Joni Mitchell song says "You never know what you've got til it's gone," you never know how…read moremuch ice you use until your refrigerator ice maker stops working. Our refrigerator/freezer is also one of those New Zealand made appliances -we will never purchase again- that we were hoping wouldn't be as difficult as our oven to repair. We called Ryan again and he remembered us (thanks to that damn oven nightmare), scheduled us in within a few days and had the problem figured out in less than 15 minutes. Only took a week to get the part needed and he came out and fixed it in less than 15 minutes. Excellent response time and customer service. Ryan is a genuinely nice knowledgeable guy and very helpful. He cares about his customers and strives to do the best job he can. Fees are fair and honest too. PDX Appliance is now our go-to repair service (not trying to jinx anything else of course!) Highly recommend.

5 Stars - Ryan is on Speed Dial for a Reason…read more Ryan at PDX Appliance Repair is a good deal. We have a house full of 13+ year-old appliances that we're determined to keep running as long as possible, and this week put that goal to the test in a big way. Our dishwasher's heater broke, the fan in our refrigerator went out, a massive ice block built up inside the freezer walls and prevented the door from closing all the way, and our convection oven stopped heating after the kids went a little overboard with the microwave controls. Three appliances in one week. I reached out to Ryan during spring break to schedule repairs. He had taken the week off to spend time with his family, but he still called me back personally to make sure we were okay to wait. We scheduled the assessment within a day and completed all the repairs a few days later once the parts arrived, which took less than a week. We paid half up front and the remainder when all three appliances were fixed. We are so grateful. There's something worth saying about the trust factor here. Letting a stranger into your home means showing them the layout, who lives there, and making your family vulnerable in a real way. We trust Ryan completely. We can leave him working in an empty house without a second thought, and he always gets the job done. One more thing worth mentioning: we also purchased a rebuilt washer and dryer from the 90s through Ryan a year or so ago. Our thinking is that older machines can be repaired indefinitely, no planned obsolescence, no need to ever buy new again. They ARE loud, but they handle massive loads of laundry and linens without issue. If you're in the market for a refurbished washer and dryer set, it's worth giving Ryan a call at 503-853-5784.

Redline Appliance Repair is the best! Bogdan was the technician who came out to work on my dryer…read morethat had gone kaput ... a lack of maintenance to clean lint and dog hair build up probably led to the issue of a burned out coil. Bogdan went to great lengths to explain the issue, took before and after pictures, etc. So I understood everything... The transparency was so refreshing... He even put up with my Weimeraner pup trying to steal his gloves and blanket.:-0 So, in short, all is good! Maree

Our washing machine stopped working and we needed to find a repair shop relatively quickly…read more I contacted Redline on Thursday afternoon and they could have set me up for a Saturday morning appointment, but we had another engagement. So we cheduled for Monday morning. Bogdan texted to let us know he was on the way and arrived on time. He was quick, knowledgeable and fair with the diagnosis and pricing was clear. Our options were explained to us as was the three month warranty policy. We opted for the repair and the work was completed. Great service and we would use them again.