The employees were very friendly in helping me find everything I needed. The store is very clean…read moreand organized.

This happened about three months ago, but I wanted to share my experience getting a spare key made…read moreand programmed at this Ace Hardware. I ordered a spare key online, and within about an hour, I received an email saying that my key was ready for pickup. When I arrived, the employee helping me told me that I needed an appointment to have the key programmed. This was my first time having a key made, so if the website or confirmation email had explained that an appointment was required, I absolutely would have made one ahead of time. Another employee then came over and, in a rather rude manner, told me to come back the next morning when another employee would be there to help me. Since it seemed that only one employee was trained to make and program keys, as well as handle the paint department, I was a little surprised that there wasn't someone else available, especially on a weekend. However, I was understanding and told them I would return the next morning when they opened. The next day, I returned and once again explained to a different employee why I was there and what I had been told the day before. Unfortunately, they had no idea what had happened and there seemed to be no communication about the situation. Fortunately, the employee who was able to make and program the keys was there. After waiting a few minutes, she made the key and was ready to program it--until we discovered that the tablet used for programming had died because it had not been put on the charger overnight. She told me we could wait for the tablet to charge, and I said that was completely fine. I could also see that customers were waiting for assistance in the paint department, so I didn't want to keep bothering her while she was busy. I ended up waiting for about an hour. At that point, the line of customers needing help in the paint department had grown, so I asked another available associate if they could check whether the tablet had charged. They came back and let me know that the battery level hadn't changed. At that point, I decided to leave. I had already been there for about an hour and a half, and I asked the associate if they could let the employee know that I would be returning for a THIRD time the following day. I also called a couple of hours later to make sure she knew I would be coming back and thanked her for her help. When I returned for the third time, the employee made sure the tablet was fully charged that morning and got right to work. She was very kind and apologetic about the fact that this had become my third attempt to get the key programmed. Her attitude was completely different from the other two employees, who seemed frustrated with me for not knowing that an appointment was required. I want to give the employee who ultimately helped me 5 stars. She was kind, patient, and did everything she could to finally get the job done. However, based on the overall experience and the lack of clear communication about the appointment requirement, I would give the experience and website communication 2 stars. If the website or confirmation email had clearly explained that an appointment was required, and if there had been better communication between employees, this could have been a much smoother experience.

Very empty outdoor area in the late summer was disappointing, as well as the fact that the plants…read moreplaced there, seemed like they were just put there to die. It isn't ever VERY busy there. The staff is nice, pleasant but in comparison to the Tigard store, this one is bare, harder to find things and just not as well organized. Ace is pricey, you're not going to get THE best value on most items but that's okay if you are in a rush or have an emergency. But you will OCCASIONALLY find a real deal. It's just not often lol. It's convenient but definitely not my #1 choice for Home Improvement.

I went into Ace Progress Ridge today to have two used paint cans shaken up and purchase one new…read moreone. When I arrived at the paint counter and asked to have the cans shaken I was abruptly interrupted with a very rude "I won't shake up that can" by someone named Jaron. I was very taken aback by his rudeness since I've had many cans of previously opened paint shaken up there before. When I asked why (in total confusion) Jaron said "I don't want your paint all over my paint shaker". I was so confused at this point I moved on to ask for help with the can of paint I needed to purchase. Jaron was just incredibly rude and refused to help by being short and condescending. I picked out my own paint. I then asked to talk to Chris, the store manager and now I know exactly why the employees act like this at this store! Chris said "I am sorry you feel that way" and tried to justify Jaron's actions by stating thy someone's can of paint spilled in their shaker. I am not at all upset that ace no longer shakes up previously opened paint cans - that is perfectly within the store's right to decide and I was very clear with Chris on that!! I am, however, appalled at how rude Jaron was and how Chris didn't listen to my concern about Jaron's attitude and instead tried to justify it with an explanation of why they don't shake up cans anymore. I reiterated I wasn't upset that they don't shake up paint cans anymore and Chris repeated, "I'm sorry you feel that way!" The number one comment narcissists make is "I'm sorry you feel that way"! The first rule of customer service is to never blame the customer and that is exactly what Chris did with a narcissistic comment. I asked to speak to Bob, the owner but have not had a call yet. This store needs a new mgr (just read the reviews here - this is a pattern) and some education in customer service. Don't waste your time here! Take your business to Lowe's or Home Depot!

We have had several issues at this ACE. Propane tanks not fully filled, customer service issues…read moreand return of Ace product but not purchased at their ace. We usually go to this ace when shopping at Trader Joe's but after this i would rather not support local owners and just go to a big box store. Which is what we did.

One of the nicer Ace Hardware stores I've been to of late. This is a newish location so that…read moreprobably helps, but the store has a nice mix of new grills and mod gadgets along with all the basic essentials every neighborhood hardware store should have - fasteners, screws, tools, chains, screens and such. It's not huge and the aisles are a bit narrow but the signage is good, lighting is nice and bright, and associates are super helpful. Prices are on the higher side but the parking lot is pretty roomy and even better, there's a Trader Joe's next door so you can do one-stop shopping.

Great neighborhood hardware store... and more!! Helpful people and a really nicely curated…read moreselection of necessities (like nails to hang a picture or a shelf) and niceties (like a cute tea pot, that you didn't come in to buy, but that you can't leave behind! Walkable from most apartments in the area for the car-free and a convenient and capacious parking lot for those who prefer to run their errands on four wheels. Pearl Ace has everything you need to whether you need to fix something in your home or just to find cute items to fix-up" your new home when you land as a newly transplanted Portlander in the Alphabet district! At least that was my experience! This place is a gem in NW Portland.

knowledgeable staff & excellent service, fast checkout, friendly and well stocked shelves. We are…read morelucky to have this hardware store in our neighborhood!

Suburban Ace Hardware is located on 185th just north of TV Highway. The parking lot is small and a…read morebit inconvenient if you're heading south when you leave. This store carries all the typical items found at hardware stores including paint, plumbing and electrical merchandise in addition to lawn and garden. With a few exceptions, the employees are all knowledgeable and welcoming. There are two downsides to shopping here. The prices are a bit higher than their competitors and they have somewhat limited hours of operation, closing early and only open 12-5 on Sunday. But overall it's a nice local store.

Everyone here is knowledgeable, kind, helpful and always happy to step up. You won't find this kind…read moreof service the the other big box stores. Thank you for keeping customer service alive!

I broke my friends sleeping cot and had spent numerous hours trying to fix it myself. I walked into…read morethe Hyland Ace hardware store, had numerous people ask me if I needed help. Neil opened up the cot, figured out the problem, found the hardware needed and fixed it for me in under less than 10 minutes. I only spent $1 on the pieces needed to fix a $300 cot that I no longer have to replace. Thanks Neil!! You are awesome and I will definitely be coming back!!

Bought a personal air conditioning fan . Didn't work outside, so I returned it…read more Friendly and professional staff did the return . Thanks!!!

Brad, the older gentleman who works here, is super friendly and invested in your success. I asked…read morehim for some screws for hanging a shelf and when I showed him a photo of the shelf, he suggested a different item for a better long-term solution. It's a picture hanging system. It worked out great. Thanks so much, Brad!

Rude customer service!! I ordered paint on line it was the wrong color I started a return and had…read morethe label printed out took to the store and said the paint could not return it for it was tinted. It was the wrong color and it said no where on the paint it was tinted. It doesn't matter it was the wrong color in the first place!! Their screw up!! I want my 100+ refunded!! This outfit are crooks! I knew better not to buy anything from these fools. But Walmart wasn't gonna get it here fast enough. But I did order it from Walmart like before & of course 45$ cheaper for the 5 gallon. If I do not get my refund it will land up in court! Btw I never opened this paint!

I was attempting to check out in the lumber area, when an employee started absolutely screaming at…read morethis poor kid working the register. I've never heard someone so disrespectful to a coworker in public before, but this lady took the cake. She had rainbow hair, and seemed to be in a management position. The kid looked like he was going to cry. The lack of professionalism was so horrific, and I can't believe they allow this kind of working environment. If this is who they make managers at Lowe's, I'll be taking my business elsewhere. I don't pay a premium to watch abuse at my local hardware store.

DANGEROUS! DO NOT BUY A WATER HEATER HERE! Their third party delivery "company" was a dude in an…read moreancient SUV, who transported our water heater ON ITS SIDE, and dumped it in our driveway. The box even said in big, bold letters, DO NOT TRANSPORT OR STORE ON SIDE. You can severely damage a water heater, especially a gas one, by putting it on its side. It also voids the manufacturer warranty. You'd think Lowes would know that, but when we pointed this out to the driver and tried to refuse delivery, he shrugged, wouldn't take it back, and drove away. What if we hadn't been there to see the crazy transport and dumping?!? We wouldn't have known until catastrophe struck. So we called Lowes "customer service" for help, but they treated us like idiots, condescendingly telling us we didn't know what we were talking about regarding damage and voided warranties. They brushed off our complaints about the delivery driver, saying "That's how everyone does it these days." It's taken HOURS of calling to get them to agree to an exchange. Then they made us buy the replacement one because it's coming from a different store! Lowes Tigard won't refund us until they pick up the damaged one, but we're still waiting for them to schedule that... They also refused to refund the shipping, which seems incredibly petty when I'm out thousands. I also wouldn't be surprised if they put the damaged water heater right back on the shelf once they finally retrieve it. Don't ever buy from here! You may be getting a dangerously damaged product, and you won't know until it starts leaking water and gas.

I've got one word....... KESH!!!!…read more I am in process of building a home and refurbishing a few properties ....... Kesh has gone out of her way to answer every question, or find the answer. She has gone over and above, in a time when great customer service doesn't happen anymore........ I actually tried Hiring her for one of our businesses, but she is loyal enough to stay where she is. I called the business and spoke to Glen, just to make sure they know how outstanding an employee they have!!! I hope George Morgan rewards employees with great pay and commission!! Thank you again Kesh!!!!

Glynn (at least I think that's who it was, an older gentleman) behind the counter was extremely…read morehelpful in helping find a solution in removing an old delta faucet that had a stubborn basin screw. He found the part, gave us recommendations on where to find a tool for it, and offered us an older tool for delta to try to remove it. Would go back when I have more questions about my newly installed sink!