Best and most personable service. I love the positive attitude in the store and got great service…read moreat the key station. Clerk was getting ready to go on break and immediately another clerk stepped in. I was looking for another product and he walked me over to the area instead of pointing to the aisle. Thank you for a wonderful experience.

The family loves having a hardware store around that doesn't force them to drive down to the Home…read moreDepot/Lowe's megaplex on TVH, but as has been mentioned here before, location is kind of all this Ace has going for it. We've been shopping here for various items since it opened, and you're clearly paying for convenience. Bags of weed-and-feed, soil, and ready-mix concrete are all readily available, but are easily more expensive than you'll find at big-box stores. But that convenience is often worth the price, especially if you aren't buying a lot of the product. A look around the floor, however, makes me wonder if management isn't making up for bad seasonal decisions on its everyday items. Every winter, the place stocks sleds, snow shovels, and ice melt as if we're in Minnesota. It's Hillsboro, Oregon: Beyond the elevations, you're lucky to get maybe a day's worth of snow or ice here a year. Then there are the holidays: The store just brings in a bunch of pre-cut trees, piles them in a fenced area that typically houses grills and lawn furniture, and makes no attempt to tell customers that they are there for purchase. By January 11, they still had 13 trees bound up and on the lot. There was no signage on the store indicating they were selling trees and no indication inside that somewhere behind an entire floor of December grills and smokers, there's a tree lot. "Stocking stuffers" linger up front for months. Novelty tchotchkes line shelves to checkout unsold and collect dust until next season. And the items you ARE looking for? All somewhat locked away behind half-shut glass enclosures for tools and hardware. The word is that this place got absolutely pounded by organized shoplifters when it first opened and it's made none of the adaptations that surrounding stores have since the pandemic (changing layout, obstructing easy exits) to fix the problem. Instead, each customer is just asked at loud volume if they need help finding something. The staff asking that question is a mixed bag at best. Some are regulars who know their way around both the store and the equipment and can make tasks like mixing paint seem relatively straightforward. Others seem more preoccupied with striking up folksy conversation, harassing folks in the aisles, and--on the rare occasion they're actually needed--doing as much as they can to prolong the process as possible. During a recent Sunday visit, mixing a small can of paint somehow required three different employees and absorbed an amount of time long enough to allow a nearby megachurch to let out and have half of the congregation use the place as both a coffee circle and day care. Amid their conversations with those parishioners and their it-takes-a-village approach to congregational parenting, the staff couldn't be bothered to release one small can of paint from the shaker. By the time we received it, the can arrived with multiple queries about the color-indicating dot on top, stirring sticks, and openers. I've come to genuinely dislike the experience of visiting this store and can see why it's in the same shopping center as two bars and a liquor store. The degree with which both its inventory and staff can try a customer's patience both outweighs the convenience of its location and can drive even local teetotalers to a quick sip of cocktail-grade anesthetic.

This local hardware store got us through our remodel! The number of times I showed up with a list…read morefrom my husband and someone walked me through every item quickly and with amazing knowledge, it was so helpful. The people are kind, very willing to help, and they really do have everything you need. Love having them in town!

The Neckster was a lifesaver! Went in last week after picking up a Uhaul truck down the street and…read moreneeded to adjust the side mirrors manually with an Allen wrench. Of course we didn't have one luckily this store was located right down the road. It was quite overwhelming driving this huge 10 ft truck but not being able to see everything in sight on the only mirrors reliable in those trucks made it even more unnerving. Thankfully The Neckster (as his tag read) helped us out! He helped us look for the right wrench size (trust me they all looked the same in that pile and seemed like they would all fit)! He even helped adjust the side mirrors for me. I was so thankful for his help. What a tiny piece of metal can do! Made my long out of state drive so much better! Thank you so much. I appreciated your help that day so much! Kindness goes a long way.

John is amazing! He was at the door when we came in and he was able to lead us directly to the item…read morewe were looking for with very little description. He was friendly and very personable.

We have gone to this store since 1997. The owners are fantastic people. They run a very good…read morebusiness and serve a critical need for our community. They are very upright people. I probably go here 3 to 4 times a week for the projects that I'm working on. It is rare that they don't have the little Gidget or ditz all that I'm looking for. High mark all around.

Broad selection of items. Farm goods, fertilizer, seeds, bird food. Western style clothing.read more

Great store to both work with and to obtain information from. We shop there regularly!read more

Great small town Hardware store - with a little bit of everything!…read more They don't always have what I need, but it is so fun just to browse around

This is a really great place for hardware but also really fun gifts and household goods as well…read more Highly recommend not for hardware but just for a cool browsing also!

They have so much stuff everybody who's building or remodeling will need. Very helpful.read more

My wife suggested I give Long Brothers a call when everyone else in town hadn't heard of a product…read morewe needed to source. The guy who answered, Bill, couldn't have been more helpful. Had to stop what I'm doing to leave a review--that helpful. Not a contractor, so he had to listen to me describe a part poorly. He deciphered what I meant, and even went so far as to research a photo a contractor sent me of what we needed. Although everyone we spoke with earlier was also unfamiliar with the item, Bill took the time to understand the project and why we may have been told to source this item. Then, he did what he could to locate and refer us to someone who may have it. Absolutely excellent customer service, gained some customers!

I'm from out of town and my lower headlight was out. Craig, literally just went outside and put a…read morenew one in. Fantastic! This great service doesn't happen often anymore. Made my day a lot brighter.

Staff is always friendly and willing to help. Unlike the false statements Archie made in a previous…read morecomment there's no such thing as super spreading in the store. They may not have everything like the big box stores but what they got will get your job done. They are also very knowledgeable in getting you the correct product for the task at hand.

Suburban Ace Hardware is located on 185th just north of TV Highway. The parking lot is small and a…read morebit inconvenient if you're heading south when you leave. This store carries all the typical items found at hardware stores including paint, plumbing and electrical merchandise in addition to lawn and garden. With a few exceptions, the employees are all knowledgeable and welcoming. There are two downsides to shopping here. The prices are a bit higher than their competitors and they have somewhat limited hours of operation, closing early and only open 12-5 on Sunday. But overall it's a nice local store.

Everyone here is knowledgeable, kind, helpful and always happy to step up. You won't find this kind…read moreof service the the other big box stores. Thank you for keeping customer service alive!

Great folks own and run this business. They try very hard to help you find what you need with a…read moresmile.

Anna was great help with plumbing: knowledgeable and personable…read more Ernie

Staff are fast to help, communicative by phone. Helped us get what we needed…read more Pricey, but it's the cost of transportation of goods, so I get it.

They do have the friendly front desk, as advertised, and very willing to help a guy out…read more Looking forward to getting out of the Seaside rut of bad service and subpar lumber and doing business with the guys... I am VERY optimistic