This location was able to see me for some emergency dental work before my dental insurance lapsed…read more(due to a change in employment). I called several places that just said sorry... No openings. Gentle Dental actually took the time to check with the dentists in the office to see who could squeeze me in. Turns out my procrastination/laziness will cause me to have some more dental work done but Dr. Andrews and the hygienist were helpful, attentive and everyone was extremely kind. I'd also like to give a shout out to the ladies at the front desk. The best customer service that I have experienced in a medical/dental setting. I highly recommend this location!

Writing this review makes me sad because I have been a patient at Gentle Dental for nearly 15…read moreyears. Last year I went in for an exam but it had been a few years since my previous cleaning and my teeth were in rough shape. The dentist wanted to remove 7 of my teeth! I was shocked and declined the removal. Instead I sought out other alternatives. I had each quadrant of my mouth "scaled" - a deep cleaning procedure that I've had done before. Then I got a water pic and started to up my daily maintenance. When I went back for my 6 month exam this year I received high praise on how good my teeth were and nobody said a thing about those 7 teeth still needing to be removed. Thanks to MYSELF I managed to save and retain all of my teeth! Then, just recently I started experiencing some pain in my gums. It felt like one of my wisdom teeth was trying to grow sideways out of my gums. After a week it hadn't really gotten better so I scheduled a short appointment just to have it checked out. The hygienist took an x-ray and then the dentist came in. He took a quick look and told me that it's not infected, just a small cut in my gums most likely from eating something sharp. He said it's healing fine and I don't need antibiotics. He then shocked me when he said "I recommend removing the wisdom tooth." Then the next thing I knew he was numbing my gums and preparing a shot. That's when I freaked out!!! I was on my lunch break and told him I needed to get back to work. The hygienist said "oh that's fine, you can go back to work." These people clearly do not get to know their patients. First of all, I immediately started to sweat and shake and panic and felt light-headed. I had so many questions, and even if I did decide to have my tooth removed I would need anxiety medication beforehand, someone to accompany me AND to drive me home afterwards, pre-purchased foods at home to eat while my gums healed, and definitely time off from work! I'm also a smoker, so knowing that I wouldn't be able to smoke after having a tooth removed I would need to mentally prepare and plan ahead for that. These people are so quick to jump to "we need to remove your teeth!" Beware! They didn't give me any time to think, just react, and my reaction was to leave. Perhaps if they had sat down calmly and gave me some information to help me understand WHY they thought the tooth should come out then I could at least understand my options, but I was aghast when they didn't even give me any post-surgery instructions beforehand, what to expect, etc. They didn't even give me any time to register what was about to happen. If you have dental anxiety like I do I DO NOT recommend this place. I DO however recommend taking their advice with a grain of salt, stand up for yourself and don't let them pressure you into unnecessary tooth extractions!

Dr Torgeson and his staff are very competent and compassionate. They do excellent dental work and…read moreI am grateful for them making my mouth and overall health feel better. The extra time they spend to be sure it's done right is what we're all wanting! My experience with Dr. Torgeson has been excellent, and your's will be too- top notch! I was short on cash to pay and the office manager helped me find a way to get treatment without taxing my income. Thank you Mountain Stream!

I am so glad I went to see Dr. Torgeson at Mountain Stream Dental. He saved my front teeth from…read morehaving to be pulled out. He did a good job filling them. Now I can eat and not worry about food getting stuck in my teeth. Thank You Dr. Torgeson for the great job you've done. The staff was really nice too. Charlotte

Incredibly nice & knowledgeable staff. I hate going to dentist but they manage to make me feel…read morecomfortable. I needed to reschedule my appointment & they were able to get me in right away. Highly recommend Northwest Eugene Family Dental. :)

Dr. Lee and Haelee were absolutely amazing. They gave me a one day crown that they scanned and…read moreplaced all in the same visit. My last dentist, it took weeks just for them to then turn around and have to seek approval from the insurance a second time because designing the crown took so long. I cannot overstate how nice it was to just get it all done in one vist. Both doctor Lee and Haelee were friendly, included me in their conversation even when I could only respond with a thumbs up and they even went the extra mile of getting rid of calsification even though it wasn't originally in the plan. If you are looking for a Dentist, I highly recommend McKenzie Dental Center. Their hours are flexible, when I say I need an appointment while my kids are in school, they make sure to find something that works for me and I never have to wait long for anything.

I have been going to this dentist office for years and paying cash, I showed up for a cleaning to…read morefind that my dental plan expired two days ago but they are now not offering the plan anymore. They did not inform me and we could have done the cleaning 2 days ago but no one notified me, so in the end I was left with paying $75. for their new plan plus an additional $210. just for the cleaning that would have been covered under my original plan, I said no and I will be looking for a new dental office going forward.

A year ago we left this practice after a few years of dental care. I am quite disgusted. We have…read moreNever had problems like this with any other dentist. Ever. In 45+ years. 1. My husband needed planing for his teeth, which would not have occurred with proper professional cleaning. 2. Dr. Binder had diagnosed my tooth pain with a treatment plan costing several thousand dollars. The new dentist said the crown was simply not filed down to my proper bite( which dr Binder had placed) 3. NOW, I have bone loss on another tooth because tooth had not been properly cleaned for a few years. 4. Billing was never done properly, as we frequently had to pay more than original charges. Other folks also, as the front desk was often calling other patients they had to pay more.

This is just another franchise dental establishment. Had…read moreextremely poor experience with this place. Billing was terrible and might even be considered a bait-an-switch. Scheduled routine care was ignored. Seemed all their interest was in a implant for 5,300.00 , which originally was estimated at about 4,000.00. I finally went to another clinic to have the work completed. I was told by new place, they waited to long and tooth next to implant space had shifted! I was tempted to go through small claims but deemed the loss of 300.00, which I over paid, wasn't worth the time. Save yourself the hassle and find a Dentist that has their own establishment.

I had a wonderful experience. All the staff treated me with respect and dignity. I very much…read moreappreciate their warm welcome and they had me in and out of the office pretty quick I had a molar to be pulled, and there was no pain wasn't uncomfortable at all in anyway, very professional dentist I will be back for sure and I'd recommend anyone else to take a closer. Look at this Dental practice. They're doing it right here.

Profoundly caring staff; Dr. Steffan is excellent. Ideal location. I had a lot of work done here.read more

I had a lovely new patient intake experience here. Receptionists were friendly and efficient. My…read moreappointment began without delay and I was delighted to encounter Nona, the dental assistant, because she is sweet as a peach. She was attentive, compassionate and also very knowledgeable about the process of getting the right kind of dental treatment for me. She asked me all the right questions and offered great recommendations, which helped me feel like I was in good hands. Was also pleased that the provider was not in a hurry as can be the case in healthcare visits these days. Will be returning for some routine care with Dr. Lee who in the meantime gave me a referral. Thank you all for your great service.

There's ALWAYS A PROBLEM because they are understaffed and new staff is overwhelmed. The lab in my…read morecase NEVER GETS THE FIRST ORDER CORRECT. I had to wait almost 4 months for a new denture and when the 2nd final one came back,it still wasn't right and the Doctor and Assistant gave me attitude like it was my fault. FRUSTRATING EXPERIENCE THAT WILL MAKE YOU WANNA CURSE THEM OUT. Also, the phones to the Corporate office are all rigged to go into voicemail and you cannot reach Corporate or Customer Care to state a complaint. I encourage everyone to contact the American Dental Association AND THE BETTER BUSINESS BUREAU to stop this community abuse

I'll start with the fact that I've had a lifetime of dental nightmares before coming to Eugene…read more Because of my job, I had the opportunity to meet and get to know more than 80 dentists and other oral specialists in the Eugene area. While I was in and out of the Fresh Dental office regularly, I didn't get that opportunity with Dr. Jentzsch. I chose another dentist at the time to help me correct the ramifications of not seeing a dentist for more than a decade. (periodontal diseas, cavities, etc) While he was a good dentist, he sold his practice without notice to his patients, leaving us in the hands of a provide that I wasn't comfortable with. Then I chose a dentist in a high rise downtown who was very nice but not the most attentive with oral hygienists that seemed to be struggling. I had to make a change and knew where I was going. While I wasn't well acquainted with Dr. J, I was with the oral hygienist, Tony. She Not only did he come well recommended for his skills, I knew him to be a very nice and knowledgable person. Dr. J. got me in pretty quickly for the preliminary exam and recommendations were made for care that I've continued to follow. Because of my issues, I see Tony for cleaning every 3 to 4 months to help keep my PD under control, and Dr. J has been replacing bad/old filling, doing crowns on teeth at risk of cracking, and just recently had to remove a tooth that had split down the middle while chewing at lunch. (Don't chew ice, kids!) While I had a few options for replacement, I chose an implant. Today was the day Dr. J and his assistant, Rigo, installed the screw for the implant. I'm not joking when I tell you that I laughed at one point during the procedure! I had read horror stories about the does and don'ts of after-care, and frankly I was terrified when I went in. (Bad history, remember?) When I asked him about it, he told me not to eat while numb so that I don't bite my face! He knows that I do dumb stuff like that. The procedure was painless, and the soreness after is being managed by ibuprofen. I appreciate the kindness and empathy of the entire staff. Thank you to everyone in the office that makes my dental experiences positive ones. Sarah for being the nicest office manager ever, Tony, Elantra (I know that I misspelled her name! I'm sorry.), Rigo, and last but not least, Dr. J. Thank you all so much. There is another hygienist, but I don't know them. I can't imagine that they aren't just as amazing if they have a place at Fresh Dental.

The entire crew at Fresh Dental puts you at ease from the moment you enter the office until you…read moreleave. I have received excellent care where I was informed of my options at every step of the way. I highly recommend this practice as a primary dentist.