We love Dr. Ward and his team! They are endlessly patient and kind with our son, and it has been…read moreincredible to see the progression in my son's mouth. Palate expansion and braces have helped reduce mouth breathing and oral sensitivity, and correct misalignment. My son initially had a severe gag reflex, and they were compassionate and creative in their responsiveness and ability to find ways to continue providing care. Every step of the experience there has been positive! The front desk staff is warm, welcoming, and so accommodating, and the waiting room is comfortable and has toys and books to entertain my other kids. The assistants are friendly, knowledgeable, and somehow create a pleasant and relaxed atmosphere even when every chair in the office is filled and i know they've been booked solid all day, we're running late, my 4 year old is dysregulated, and my 10 year old is gagging and throwing up on them. That last part only happened once and then they skillfully pivoted and have provided alternate options for impressions, etc., since then. Dr. Ward takes the time to listen not just to me, but to my son, and to work together on treatment planning. It is clear that he is a parent in the way that he is unphased by developmentally appropriate behavior that some adults find difficult - hyper kids, unresponsive shy kids, super sensitive kids, etc. He takes everything in stride and seems to really care that each patient is comfortable and has the best outcome. He's also been conservative in his approach, not over treating and waiting for necessary development to occur before each next step of treatment. My son has been really motivated to earn coins, and stayed committed to his oral hygiene as a result, despite tooth brushing having been a struggle for him previously. We are so grateful to all the providers and staff at Ward Family Orthodontics!

I brought my kids here for their orthodontic needs because I also came here when I was in high…read moreschool, so where between 2001 and 2003 and had such an incredible experience. They seemed to have only gotten better, their service is amazing, and value is top notch. They're also such an incredible friendly staff and it feels like a family type situation when you come in, not very clinic like. I highly recommend!

Dr Benjamin Thornton is an excellent orthodontist. He took over my adult orthodontic treatment from…read moremy previous orthodontist who retired. I was very nervous about the switch mid-treatment at the time-- but it turned out to be the best fortune for me, my teeth and my family. Dr. Thornton has excellent listening skills and is conservative in his approach (he does not over treat). My teeth turned out beautiful and it was always a joy to come to the appointments as the entire staff are friendly and good at keeping busy adults and kids on schedule without drama. I later sent my daughter to Dr. Thorton for braces and to fix a tooth that was stuck in the wrong position. She is now 16 with a fantastic smile. She was always happy with her treatment. We have one more teen who will need some minor treatment soon. I wouldn't consider anyone else. Kids who attend Roosevelt and South can easily walk to appointments after school. In all, Thorton Orthodontics deserves a hearty five gold stars.

This is a great place The staff is so friendly and I always…read morefelt Very welcome every time I stepped into the office.

I had an exceptional experience with Brad and the entire staff of Chvatal Orthodontics that I would…read morelove to share. If you are considering Invisalign in Eugene, do it here. I am 21, in college, and needed something both professional and "my age" to fix my overcrowded teeth. Some years back I had multiple consultations with other orthodontists around Eugene, all of which either told me Invisalign was not an option for my case, that I would require jaw surgery, or that my treatment would take upwards of 3 years. I was defeated and frustrated. In a final last ditch effort, I scheduled a consultation with Chvatal. Upon first visit they were very welcoming, accommodating, and understanding of my situation. Brad ensured that we would be able to fix my overcrowded mouth in just over a year. Their payment plans were very reasonable (price is higher than others in town, though, but you get your money's worth). I would need to get two bottom teeth removed to fix my underbite, and from there a series of plastic trays would do the rest. Looking back, his timeline was exactly right. My original treatment last 9 months with 40 trays. Even after this first period, my smile and face had completely altered. After another short 4 months and 20 trays, I was sent off completely changed. Brad and his team instilled a new level of confidence in myself I didn't know possible. For that, I'm forever grateful. My case was fairly complex and wouldn't normally be completed so quickly. However, Brad graciously donated an Acceledent system to me, cutting my treatment time in half. He had no reason to do this for me other than out of the kindness of his heart. This is a strong testament of he and his crew's relationship with their patients. (Acceledents run at around $500 -- they are worth the purchase, I highly recommend!) Some things I will say is that this team can't read minds nor can they always know exactly what's going on in your mouth, so I found it was important to communicate about your treatment process. If trays aren't fitting perfectly/your teeth aren't tracking right/there are still gaps where there shouldn't be, say something! You pay a pretty penny for Brad's care but it is certainly worth it if you take advantage of the experience. I don't mean to be so long winded, but I wish I had read something like this while deciding on where to pursue Invisalign and what the process would be like. I have a completely different smile (and face) thanks to Chvatal Orthodontics. It's really worth that free consultation to see for yourself. I'll post before and after photos here later. Thank you Brad and team!!

Well, every worker was very kind and respectful which I loved. However overtime my permanent…read moreretainer on my bottom teeth has caused my jaw to shift which I really do not like. Yes they totally changed my smile (specifically my teeth) which I love, but overtime it has had negative effects because it has messed with my jaw. I wish I could get my jaw fixed by them because they are the reason it shifted. Like I said everyone was really nice and kind, but it would be a 5 star review if I got a true smile that hadn't shifted my jaw overtime.

Making the decision to have someone treat your children is never easy. When it came to choosing an…read moreOrthodontist, my wife and I did our research. After multiple consultations we chose Dr. Gass for many reasons. Not only do we feel he is a knowledgeable orthodontist, but he was personable as well. He personally sat down with us, explained his treatment methods and offered an opportunity to ask questions. We didn't feel like our time in his office was an inconvenience. Dr. Gass offered informative answers as well as professional and personable conversation that put us at ease and helped make our decision to have him treat both of our children. In addition, Dr. Gass's staff both back of house technicians and front of house office staff are second to none. We are greeted by first names and always made to feel welcome. Our kids never complain about going to the orthodontist, they welcome the opportunity to see their favorite techs and catch up on the happenings between visits. That always makes my wife and I that much more comfortable with our decision. My son has completed his treatment and we couldn't be more pleased. His smile is constant and contagious. My daughter has about six months left. As excited as she is to get her braces off, we're almost saddened by the fact we will not being seeing Dr. Gass and his staff on such a regular basis. If your looking for the perfect place for great orthodontics, don't pass up the opportunity to go see Dr. Gass and his team. We are so happy we did.

Was referred by sonja sprouls and could not be happier with the service. It was quick easy and…read morepainless. Staff was super friendly and authentic

We went to Dr. Grieve's office while we were on vacation in Eugene when my son experienced an…read moreemergency with his braces. The wire on his braces had come loose and lodged itself in my son's cheek. We were able to contact Dr. Grieve's office and they stepped in to help my son. The kindness and compassion we experienced at this office was outstanding. Massive thank you to Dr. Grieve's office and staff for taking such excellent care of a scared visitor! I can only imagine how wonderfully they treat their own patients!!

Such a high level of care.! From the friendly staff, each and every time I've been in the office…read moretheir bedside etiquette is professional and personal. Very happy with the outcome and I even had to return for a small intervention post procedure and was taken care of without any additional charge. That never happens. Seven Stars!

We love Dr. Trammell and the highly skilled professional crew at the office! They make the whole…read moreprocess very smooth and understandable. Also the optional early AM appts are great so our son doesn't miss any school. Both us and our eight year old son give a thumbs up in recommending them for your orthodontic needs. In an unrelated matter to their skill but something that is annoying to women in general is a bathroom that was clearly designed without any input or thought to women's needs. Because let me tell you... no woman likes to pee with her purse in her lap. So can we get a hook installed on that door or wall please?

If a zero star rating was possible, that is how I would rate Dennis Trammell. My daughter had…read moreorthodontics through Trammell as a preteen in preparation for more extensive work later on, as a teenager. After a change in dental insurance, resulting in a change in orthodontists, we discovered that there was irreversible damage to the roots of her four front, upper teeth as a result of the shoddy work done by Dennis Trammell. It's definitely a good thing we didn't go forward with the next wave of treatment proposed by him since it would have lead to a severe underbite and further damage that would have eventually led to tooth loss. She would have likely ended up with flippers for her front teeth at a very young age. It cost us thousands of dollars in shoddy work from Trammell that could have been devastating for my daughter. Unfortunately, I also had orthodontics done by Trammell during the same time frame and I now have trouble chewing my food. When I complained to him about my bite and told him that my dentist was appalled by the results, he replied "it looks good to me." Thousands of dollars later, my bite is way off and my dentist is attempting to help me correct it, although it looks like another round of orthodontics to correct the problems created by Trammell's work will be necessary.

I am very impressed with Gentle Dental at 440 Coburg Rd in Eugene, OR…read moreThe receptionist & x-ray employee were very professional & friendly. Dr. Ellis was excellent - very friendly, caring, & did a great exam - will most definitely will make this office my dental home.

Writing this review makes me sad because I have been a patient at Gentle Dental for nearly 15…read moreyears. Last year I went in for an exam but it had been a few years since my previous cleaning and my teeth were in rough shape. The dentist wanted to remove 7 of my teeth! I was shocked and declined the removal. Instead I sought out other alternatives. I had each quadrant of my mouth "scaled" - a deep cleaning procedure that I've had done before. Then I got a water pic and started to up my daily maintenance. When I went back for my 6 month exam this year I received high praise on how good my teeth were and nobody said a thing about those 7 teeth still needing to be removed. Thanks to MYSELF I managed to save and retain all of my teeth! Then, just recently I started experiencing some pain in my gums. It felt like one of my wisdom teeth was trying to grow sideways out of my gums. After a week it hadn't really gotten better so I scheduled a short appointment just to have it checked out. The hygienist took an x-ray and then the dentist came in. He took a quick look and told me that it's not infected, just a small cut in my gums most likely from eating something sharp. He said it's healing fine and I don't need antibiotics. He then shocked me when he said "I recommend removing the wisdom tooth." Then the next thing I knew he was numbing my gums and preparing a shot. That's when I freaked out!!! I was on my lunch break and told him I needed to get back to work. The hygienist said "oh that's fine, you can go back to work." These people clearly do not get to know their patients. First of all, I immediately started to sweat and shake and panic and felt light-headed. I had so many questions, and even if I did decide to have my tooth removed I would need anxiety medication beforehand, someone to accompany me AND to drive me home afterwards, pre-purchased foods at home to eat while my gums healed, and definitely time off from work! I'm also a smoker, so knowing that I wouldn't be able to smoke after having a tooth removed I would need to mentally prepare and plan ahead for that. These people are so quick to jump to "we need to remove your teeth!" Beware! They didn't give me any time to think, just react, and my reaction was to leave. Perhaps if they had sat down calmly and gave me some information to help me understand WHY they thought the tooth should come out then I could at least understand my options, but I was aghast when they didn't even give me any post-surgery instructions beforehand, what to expect, etc. They didn't even give me any time to register what was about to happen. If you have dental anxiety like I do I DO NOT recommend this place. I DO however recommend taking their advice with a grain of salt, stand up for yourself and don't let them pressure you into unnecessary tooth extractions!

Calling and making an appointment with this place is always a nightmare. You are forced to call a…read moregeneral number, they take all your information and then tell you there isn't an appointment available or you need to talk to the local branch. You are then transferred to the local office who doesn't answer the phone. The local office leaves you a voicemail if you can't pick up and they ask you to call their general number. You get stuck in a loop of calling a number who can't help you and being transferred to a number that isn't picking up. I haven't had any bad experiences with any of the dental work they perform, just the lack of appointment and difficulty scheduling appointments.

Our family is new to this office. Every visit has been very pleasant. All staff is attentive,…read moreespecially those assisting Dr. Reddy. We have been patients of other offices not connected to Willamette Dental and have felt pushed on treatment that seemed aggressive. Our child loves Dr. Reddy!

Back in April my husband went in for extractions. Insurance was verified and they told us our…read moreportion was $584.25. We were told they wouldn't schedule the extractions until payment was made, so we went ahead and made the payment, scheduled the appointment and had the extractions done. In our dealings with Dr. Vu, the billing staff, and the office girls, I would say nothing special as far as customer service. It was all, business, and pretty professional. Basically as expected. Then early June I receive our EOB and it stated patient responsibility is $474.00. I was a bit surprised since their figure was so exact. I called to ask about the over payment and was told as soon as they received payment from insurance they would issue us a credit back to our debit card. He said they normally call, but he would notate my call so they could just process the refund. It is now towards the end of July and I've still heard nothing from them and have no credit on my account. So today I call to inquire the status of the refund. First I'm told no one is available to help me but I can leave a voicemail. When I finally get to speak with some he basically says he has no idea when I'll receive credit. He told me he sees that they've been paid from insurance so he'll put a note on for them to process it ASAP. I ask if he knows how long that'll be. He said he doesn't know when they process it, but it's not daily. He then added that after it's processed it goes to corporate and he has no idea how long they take because it's out of their hands then. I don't mind expected customer service where no one goes above and beyond. I'm ok with that. BUT, I feel without these phone calls I never would have received a refund, and now it's taking forever, and they're passing the buck on Responsibility now. I look for EOBs now because my last dentist was over charging me every time we came in, for YEARS. Once I finally looked at my EOB and talked to them about it, I got an apology but they could only go back a year to refund me. At least they did it almost immediately. Even though there was nothing bad, or good, with the dental services, after this experience, just like with my previous dentist, I will not be going back., Received a call back from Louise today, one of the managers, asking for my card number so they could process the refund. I laughed then explained to her what I was told yesterday. She said it sounds like she has some training to do when she gets off the phone. She then went on to explain how they train their employees to always make the customer the focus. She even explained the entire refund process and how they were a bit behind. She was extremely pleasant, processed my refund immediately, and made me rethink my opinion of them. I may go back and give them another try thanks to the excellent customer service I received from Louise.

What a crap show. I had an appointment with them. I had three appointments I had to reschedule and…read morethey have gotten upset and texted me about how unprofessional I am and how I am now inactive in the clinic (whatever that means) and when I texted back that they seemed kind of unprofessional, whoever is on the other side started arguing with me. I am so happy I am not going here as I can only imagine how rude they'd be in person... Btw, I rescheduled my appointments at least 24 hours before my scheduled time. I wouldn't recommend this place at all....

I'm 52 years old, back in high school a car accident contributed to me getting TMJ. This gave me 30…read moreyears of earaches, headaches, jaw pain and the inability to eat chewy or hard foods. After working with Dr. Anderson for several months to determine an ideal bite (which made 30 years of symptoms disappear) I went to Epperson Othodontics to move my teeth into that position. During this near 3 year treatment there were times I wondered if it all would really work given all the major shifting they had to do. Still I kept at it. Any questions or concerns were always answered. Yesterday the braces came off. I don't even recognize my teeth, they are amazing. Symptoms are still gone, so my 30 years of TMJ is over!! I highly recommend Dr. Epperson and his team to anyone with orthodontic needs. You won't regret it.

Dr Epperson and his staff really care about their patients. I received a free consultation for…read morebraces and they were very reasonable in price. Cody and Trina are very kind and good to work with. Great place to get orthodontic work done!