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    Wilkes Bashford

    3.6 (77 reviews)
    Closed 10:00 am - 5:30 pm
    Updated 3 months ago

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    Olive R.

    Basic retail service 101: Greeting customers! I received no welcome when I walked into this "fine establishment". I was saying hello to EVERYONE, and I got nothing. I was looking for a specific brand of jewelry (saw it on their website, and all the associates seem to just blow me off. I asked...they just pointed to the stairs. When I finally got to the correct floor, the associate had her dog roaming around the selling floor! Yes, it had a lease on, but it was still raining around without and any care in the world. Very unprofessional. If it's a service dog, you need to have it under your control at all times. Period. I finally found the jewelry I was looking for and the associate said they didn't have any sizes available in the store. I thanked her and then she just disappeared. No chance for any other assistance. At a place like this, I wanted to at-least get a "hello"', "can I help you with something?", "I know that that's not available, but I think that this would look great". This store left me with a disgusted face,. Goodness! They need to be trained to treat every customer as a client! Because they could be a reoccurring client.

    Refreshed Berluti wallet.

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    13 years ago

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    3 months ago

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    2 years ago

    Business owner information

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    Ana T.

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    4 years ago

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    2 years ago

    Rob McCurdy, the sales person . He is an exceptionally fine human being. I'm very fortunate to have developed his friendship

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    6 years ago

    Excellent customer service from Norma who helped assist with my recent order for Prada boots. Thank you so much.

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    Page 1 of 2

    Ask the Community - Wilkes Bashford

    What are the hours? I called the business, and the voicemail said 5:30 (I was there at 5:10) they were closed.

    Don’t See Your Question? Ask Away!

    Review Highlights - Wilkes Bashford

    It was approximately late August or early September that I walked into Wilkes Bashford and met Cathy Ubell.

    Mentioned in 2 reviews

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    Lots of nice home goods and decor, cute stickers and stationery, and women's clothing. The…read moreemployees I encountered today were both friendly, greeting me on the way in and out and asking if I needed any help. Prices are higher but I feel good when I support these mom and pop shops instead of Amazon. I always try to stop by after dining at Stonemill matcha!

    I absolutely LOVE this store!! Therapy is exactly that: good, old-fashioned retail therapy for…read moreall price ranges! From funky, modern cookbooks to cute stuffed animals, purses, youthful and quirky women's clothes, beautiful silk scarves, and feminine jewelry (including real gold earrings!), to lots of fun cards for any occasion (including Jewish holidays, which is important to me!), socks with funny sayings on them, hipster aprons, soaps, candles, fun tchotchkes of all sorts, there's a LOT to delight in inside this wonderful store! I would call it WHEELCHAIR-ACCESSIBLE, because the entry is definitely accessible, and if anything isn't, the employees go out of their way to move things and make it accessible! Their attitudes in general are very friendly and helpful, as is that of the owner (it's a woman-owned store!). Therapy doesn't close until 7:30 pm, which gives you plenty of time to run in for a birthday card and gift after you leave work and are on your way to a friend's birthday party! Overall, Therapy is a fun, quirky, happy-feeling store, and I love that it's managed to survive the last few decades on Valencia St.!

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    Wilkes Bashford - menscloth - Updated May 2026

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