What a great place. My 13-year-old scouted this place out and instantly wanted to visit -- totally…read morehis style. He loved the selection of clothes and sneakers that are way too cool for his dad. The staff was patient, but better than that, they were genuinely chatty and interested in talking to both of us. They made the experience feel less like shopping and more like hanging out with people who actually enjoy what they do. My son walked out happy and with some new threads, which is really all that matters. A great spot for sneaker and streetwear fans, especially the younger ones who are way cooler than their dads.

Excellent store to get some niche sneakers and drops I always find what I need here. Staff…read moreextremely knowledgeable and helpful. I always get my heat from here

I just transitioned from a desk job to one where I'm constantly running around and on my feet and I…read morerealized my Converse and fashion sneakers weren't cutting it. Thoroughly impressed with my first visit to On the Run Shoes. It's been at least 20 years since the last time I had the kind of full service shoe shopping that they provide here. I arrived on a Saturday around noon, was greeted immediately upon entering, and was asked if I was in to browse or if I needed assistance. I chose the latter and was assigned very promptly to the sales specialist Will. He had me sit and asked me questions on what I was looking for. I told him about my new work situation and he asked what kinds of aches and pains I was experiencing in my feet at work. I told him it was primarily in the arch and ball of my foot and I was mostly worried about my knees and lower back. My job involves shipping and order fulfillment and I work out of a converted home in the city - all day long I'm either standing, carrying boxes up and down stairs, or running around doing various tasks. It's rare that I sit unless I'm on my lunch break. Will also had me take the shoes I was wearing off and walk back and forth in my socks so he could analyze my gait. Then he measured my feet and turns out that my shoe size is more of an 8 or 8.5 - I'd been wearing size 7 for years! After the consultation Will brought out three pairs of shoes for me to try. HOKA, New Balance, and Brooks. He put them on me and laced them up, then had me walk around in them and give him feedback. I figured out pretty quickly that the New Balance shoes felt the best - the other two were a little too roomy and wide - I like the feeling when a shoe is hugging my foot and is secure. I was also recommended to get special cork insoles for greater arch support and stability. Will put those insoles into the shoes I chose and had me feel the difference. I ended up purchasing both the shoes and insoles. Total with tax was just a little over $240. It's the most I've spent on shoes in decades but it's worth the splurge being that I'll be wearing these at least 5 out of the 7 days each week. At checkout I was told of their return policy - only store credit and the shoes have to be in re-sellable condition. I doubt I'm going to have problems with these after the very thorough consultation and selection process. Thank you to everyone and especially to Will for an amazing experience. I'll definitely be back and also highly recommend anyone to go here if you want happy feet. I take public transport in the city and the 44 MUNI drops me off literally across the street from the shop at 9th and Irving.

I rely on these folks for their expertise and knowledge, I have been a customer for at least 10…read moreyears, I am an active person and go through running shoes quickly. I just got a pair of Brooks a couple weeks back, and MJ was the staff who helped me. He gave me a ton of information about why my feet were bothering me.

Great selections and service at this shop. I love the selections, lots of street wear and great…read morequality. I got my husband a sweatshirt at a good price and he loves it. The store looks great and clean and the owner helped me with sizing. I look forward to coming back and checking out other styles they have.

Johnny was amazing. Arrived looking for a shirt for our son and Johnny was helpful as well as kind…read more He is so easy to talk to and we found exactly what we were looking for. Great vibe and selection as well.

I love this place. But they fell off on raffling shoes. I used to come here alot from winning…read moreraffles. Where'd you guys go? You guys used to be one of my top 5 shoe stores. The people inside were cool as hell. They value all their shoes and merchandise at retail, they don't resell(good). Overall, service was great.

Unique everything, clothes, rare released Nikes among other brands (you should follow their IG)…read more Men's Clothing & Shoes mostly but really this should be kept a secret. Rare street brands from Japan and UK and their own in house items. If you wanna look cool, you'll shop here. Their Valencia Store is open for business in person (July 2021) and is a refreshing visit to another SF neighborhood from their original North Beach store.

Nice kicks coming in clutch ONCE AGAIN with some new heat for my everyday life. Copped some Salomon…read moreshoes that I'll be wearing throughout this year. Price for them was below market value so I couldn't say no. KP's customer service was admirable. He was professional, friendly, curious, from the point I walked in to the moment I walked out. Employees like these create such a positive environment and experience for customers like me. Can't wait to be back!

All I wanted was the red and white Nikes. They didn't have them in my size unfortunately. Then I…read morewanted to penny loafer doc Martin's didn't have them in my size either. So sad not to worry my friends got so much stuff. Really cool store amazing prices especially compared to LA. #FiveStar

Victoria is her name; from professionalism, to service, knowledge of products, to charting your…read morealignment, she makes you feel right at home as soon as you walk in. Victoria CRUSHED IT. The layout of the store was inviting like your walking into your neighbors living room, leather seats, full length mirror, bright lighting, full wall to wall, floor to ceiling of fabulous SHOES! This was the first time I had ever gone through the personal shoe fitting process and I'm so Glad of the handy work by VICTORIA.

Came in this morning for work boots. Hector welcomed me and was able to assist me. It got really…read morebusy in the store and he was the only employee there to help. He handled the crowd of 10+ people with attention and kindness. It was a great experience and Hector illustrated his expertise and excellent customer service.

Rude and condescending staff of young Hispanics, who know nothing about customer service make for a…read morepoor experience. I went in to purchase a pair of Jordan Of 1s, and they had my size. Apparently, due to inventory loss, the customer can only try one shoe at a time. When I was ready to try the right shoe, they summarily ignored me, even though I was ready to purchase. Don't bother wasting your time. Purchase elsewhere. NOT RECOMMENDED! At least six employees standing doing nothing. Maybe time to cut unproductive staff. By the way the door says to pull, but there is no handle, to deter shoplifters, which is certainly a fire safety code violation.

Today I was received the worst customer service ever! I am or shall I say was a regular customer at…read morethis location in the past few weeks I've spent over a couple of grand there. Today I made a purchase. The male staff in the store was verbally disrespectful to me, he talked to me as if I was a piece of garbage. He needs to be retrained in customer service. I won't be returning to Shiekh I'll take my money elsewhere!

I heard the clothing here is easier to distress so I figured I check them out. Given this area's…read morenon-existent parking, I opted to visit by bike. Turns out, they won't let bikes in. Meanwhile, Blicks on the same block was so cool about it, and their store is way more crowded with stuff. From the outside peeking in, BAIT looked very spacious, like a fairly recent pop up, so I really don't understand the no bikes policy. If anything, they should put a couple of bike racks inside to invite more business. Most businesses on Market St actually don't mind bikes inside so as long as you're respectful about it. But BAIT didn't even give me a chance to spend my money. Bummer.

Was visiting SF from out of town closing time was 7pm on a Thurs evening. Trekked all the way…read moreacross the city and got there at 6:50pm. Guy at the door said they're closed and that the people inside were their last customers. I wanted to by my family some gifts from the shop, but was denied access. They should update their closing time online if you don't let people in. I was extremely disappointed. Guy showed no remorse for what he had to go through to get there and was literally looking to spend money. I msg'd them on IG about the matter as well. Didn't want to post this negative review, but they would respond not apologize either. Not gonna shop with this company again.

Located in Hayes street, close to many restaurants and clothing stores, if you want good street…read morewear, and not to crazy prices, hit up this store! First time here in SF, but been shopping in LA and online of course, it's good to know we have one here in the Bay Area! Street parking is ok, we parked in front of Salt and straw. We will be back!

I came here sometime over the summer and had visited previous times but they didn't have what I…read morewanted at the time I wanted it. This time, I was just looking with intention to buy. For a store like this in a city like this I can see why they'd be cautious or would fully neglect to answer questions on the items they have in stock. It's better to go in. Customer service was cool. It wasn't a busy day and I got to try on some shoes I was interested in. There was one pair though that wasn't on the shelf and I didn't know it was some popular release. Apparently they were the Dime x Asics and the person who won never came to pick them up. They're a nice basic shoe. I'd say if you pay attention to subtle details you'd like the slight brown ombre on the shoe. Anyway, after trying on AJ1 lows that were comfy, and another pair of AJ1Mids in women's that I would have bought had they been available in my actual size and not a half size down, I walked out with the Asics. Customer service was great because the associate helping me was actually helpful. They brought me the shoes I wanted and after small talk it seemed like they picked up on the fact that I'm a bit of a sneaker lover, hence the recommendation for the shoes that were a collab and sold out everywhere release. I'm glad they were in my size. Also, they gave me the info to find the shoes that I wanted in my size on their website. Anyway, cool store and cool location.

I dig this place. It's right on the main strip, so you can check it out when you need a break from…read morebarhopping. Though you don't want to go after you've had too much, or you'll beer goggle your Visa statement right into the red. Cute clothing, nice people. I still get compliments often on my red pleather jacket. Four stars instead of five because every once in a while you get something with inferior quality. Check your fabrics closely, not everything here is made to last.

On my 21st birthday, September 26th, my friends and I went out to the Castro. Now I knew wearing…read moreheels wasn't a super good idea but I wore my most comfortable pair so I should be okay right? The whole shoe began to degrade, the heel and hard sole began their slow journey away from the straps and soft inner sole of the shoe, with no regard for my comfort. Luckily, this place was open, yup at 1:30 am!, and the gentlemen who was working that night of the 25th was very helpful! My friend and I got some shoes in our size, like 7 and 7.5, and were so extremely grateful for the existence of this store and it's hours! I don't get why that Walgreens doesn't sell flip flops or something, but I wouldn't have experienced this very hip and awesome store if it did. If you're on Castro and need some shoes, great company, or hip men's fashion, stop by this place!