I have years of customer service experience in both work experience and training employees. It is my opinion that this store n33ds to train their employees in this area. This is why: 1. When I called the store to check on an order, I was immediately placed on hold by a lady, without first being asked if I could be placed on hold. I waited but eventually hung up & called back, in which a gentleman answered this time. 2. The order I placed was on an item they already had on stock, so, fairly easy order right (?). My order was placed the day before, plenty of time to confirm the item was in fact in stock. Since I hadn't heard from them, I called and they didn't seem to know what about what, took my information & said they'd call back. 3. A manager, I believe, called me back and confirmed my order & said they pulled my item for pick up. Which makes me wonder if they'd been sitting on the order & it would have taken longer, hadn't I called. 4. Upon picking up my order, a lady at the counter came across unfriendly towards me but not when another customer came in :/ Again, seemed clueless as to what to do with my order pick up. Three employees involved at this time. However, I will say that at least the gentleman who brought the order out, greeted me respectfully and was courteous. I won't shop at this particular Ace anymore. Harsh? Maybe but I expect customer service & so should everyone. I'm not picky, I only post reviews on things I feel strongly about. read more

This is by far the best hardware store I have been to in a long time. It reminds me of hardware stores from my hometown of Whittier in the late 70's. They greet you when you walk and are ready to help you find anything you need. I had the pleasure of meeting a fantastic older gentlemen named Norm. I asked where to locate a specialized bolt and he knew right where it was it. My brother walks in and says, I just left home depot, they didn't have the bolt I needed, he smiles and Norm helps him out. Great store, great service. read more

Live the staff here. They are sincere and give a military discount! Just got me a cherry tree. read more

People are not helpful I carried 2 40lbs bag of pellets and they just stared at me customer service very poor don't go to this branch. And as I tried to check on their poopourri bottle ( by shaking ) trying to find out how full the bottles are, they are so light you'd think people are using them and bringing it back to the shelves afterwards!! read more

Everyone seems to go out of their way to help here better then OTHER hardware stores !! Norm was a lot of help ,knowledgeable and very nice !! **** 2 years later****. show up at 5:15 ( they close at 5:30) people inside can see me trying to open the door ANNNNND ITS LOCKED !!!! They decided to close 15 min early and they don't give a crap i need Traeger pellets and they are the only ones around that have them GOOD BYE brisket that's going to be ruined since they are being ASSHOLES !!! read more

Every time I come here the people are so helpful...also we got my car key made here which was going to cost 50 dollars more and have me sitting at the Mazda dealer all day. I highly recommend this store to anyone who is such of going to home depot or lowes and leaving unhappy because the teenager working there knows less than I do from watching HGTV... read more

You won't get this type of service at Home Depot or Lowes! Will and Sal are extremely friendly and helpful especially when you don't know exactly what you are looking for. They walk you right to where you need to go and stay with you to make sure you find what you are looking for. read more

I stopped by today on my lunch break hoping to see if I could figure out what I needed to replace an outlet in my bathroom that broke this week. I had an idea of what I wanted but right away a gentleman named Rick helped me with what I needed and even went the extra mile to show me some particulars to give me the confidence to get my job done right - and safely. I don't think I could get this level of service or knowledge (or speed!) in any other store. I'm so grateful to Rick for helping me today! read more

We went to Ace because of the barbecue special they were having. Matt helped us. He was very friendly and helpful. Our barbecue was delivered a couple of days later. The cover we ordered was backordered at the tine. However when it came in a couple of days later Matt delivered to us. Great customer service that you won't find at other big hardware chain stores read more

Your company and customer service are a joke. I purchased a product online and was charge. Long behold the product is sold out. This was 7 days ago and still no refund and I can't get a hold of anyone. I reported this to the BBB and will post on all social media outlets until this is resolved. This was from your wildomar store. read more

This store offers amazing service. We have shopped here several times & have never had a bad experience. If you can get in on the Smart Card 50% off deal, you have really got a bargain. They have LOTS of spring/summer/garden/patio stuff. Lots of healthy-looking plants also. read more

Those of us who have tried our hand at painting are probably aware of how hard it can be to choose a paint color. Most colors can look different when you consider sunlight, Light bulb color, floor color and just the fact that you are trying to make up your mind from a 2x2 paint card. After a few wrong choices the paint dept at Aces gave me all the information I needed to finally get it right. I am so glad to have my house back in order now and who knows how many mistakes I would have made if it wasn't for Ace. The smaller neighborhood store really came through for me when the big box stores did not. Thanks! read more

Norm was amazing!! He helped us find everything we needed in a quick amount of time!! Great work to Norm! Would definitely recommend this store. All staff was very friendly. read more

Came in to Ace hardware today in Wildomar had a great experience with one of the employees name max awesome customer service I prefer you guys go to him read more

Love this place better than Lowe's! The custom service is awesome! The minute I walked in I'm greeted and assisted as soon as possible!

The people at Wildomar Ace Hardware are very friendly and helpful! When ever I shop there, all the employees ask if I need help! That is so refreshing! In other stores it's crickets trying to get help! I love shopping here! read more

I went to Ace today to look at an umbrella stand that I found on line. I hadn't shopped at Ace in years, but remember the good service I always received when I was looking for something in particular, at the Corona store. At that time, I liked that someone greeted me; asked me what I needed and I was out the door in 5 minutes. Not so with this Wildomar store. The salesman showed me the area where the stands were and left; after I tracked him down I asked if I could see the stand. Ah, that meant opening a box. He had the nerve to ask: what do you need to see? Here's a picture and read to me what the box included. Nothing but rude! I said I saw the picture on line but I'd like to see it. He said he couldn't open a box (and no stands were on display). Interestingly some of the boxes looked like they had been opened and taped back up. He said, I can't open a box, but the manager can. So he got the manager, Tina, who nicely, obligingly, courteously, opened a box for me. I bought the stand. I told Tina that the sales rep was rude and that I said to myself as I dealt with him: I will never come here again. I got to the check out and had to ask twice for the 25% discount on one item that was offered on line and in the advertisement paper. I had to also re iterate to him that a part wasn't in the umbrella stand box, but Tina had put it separately in a bag - right next to him. Duh, pay attention. Finally, Tina carried the 26 lb stand out to the car for me. Thank you Tina. But you need to fire these 2 idiots. read more

Great store, definitely will be coming back to shop here. Had never been inside of an Ace but will be replacing Home Depot with this store. Friendly employees very knowleadgable too. What stood out tho was how A lot of their items have demos on how they work. That's a huge plus because lately I've becomed a DIY type of guy. I recommend this place . read more

Bill and the team at Wildomar Ace Hardware are incredible! I stopped by yesterday to ask for advice. My car key fob was broken during car repair last week :( When you don't know what you don't know - count on Bill to go the extra mile to listen, understand and go the extra mile to help! I highly recommend them! read more

I just had some of the best customer service ever, it was like my grandpa was helping me find everything I needed for the project I went in for. Walked out to my car with me to check the sizes of bolts I needed and even gave me great suggestions to do a better job on what I was doing. He gave brought me to tools I didn't even know I needed and made my job so easy and made it come out as though a professional had done it. Thank you so much! You are my Batman haha read more

Everyone there is friendly however I feel like the selection stinks. I live close by and love going places and hardware stores with my pup. But everytime I go, I can never find anything I need. I just went to get white corded, white light christmas lights for my porch and they do now sell them! All they have are all green cords or isicles. So once again didn't have what I came for. Their overall Christmas selction is also horrible. They have one fake tree and no real trees. The back elcosed outside section was very empty and had plenty of room for a better selection of holiday items or possibly real trees. It would bring a lot more sales and traffic to this location. I asked an employee if they planned on turning it into a outdoors holiday section and they don't. The young lady at the register who gave my pup a dog treat is what saved me from putting a two star, for the constant selection disappointment. She was very nice and friendly with my pup too. She had dark brown/black short hair with tighter curls. Thanks for the dog treat. read more

Have you been to an Ace Hardware store before? We search them out. They all have unusual items in them for sale. We've found some pretty cool, unique items at these stores. This store was very well supplied and staffed. Very clean and tidy. This is a must go back to on our list. Very friendly helpful staff as well. read more

When you enter Ace Hardware in Wildomar, someone always greets you and will point you to where your current product need exists. If you need additional more detailed help, it is usually right there. This person knows his area well. Your chances of getting exactly what you want are outstanding, and you probably won't need to return immediately like you do at Lowes, Home Depot, etc. Think how hard it is at those places to find anyone. Especially someone skilled enough to find an exact screw or nails or paint or.....Home Depot or Lowes didn't have the item I needed. But Ace Hardware in Wildomar next to the 15 fwy on Clinton Keith had exactly what I wanted. Amazon wanted 80% more($15.11 @ Ace vs $27.56 on Amazon. I saved over $12! read more

Wildomar Ace Hardware is my go to hardware store. Today I needed a few items and did not know exactly what department they would be in. Norm Dart assisted me and walked all around to help me find each item I needed. He took the time to listen to what I was looking for and helped me make the appropriate selections. I prefer shopping here over the big home improvement centers and I'm always pleased with the customer service at this store and they have great popcorn too! read more

I want to thank Norm Dart for all the help and service I received. He is very knowledgeable and patient. He knows exactly where everything is and never has to ask for help. Thanks Norm for always being there. Thomas L. Capriotti Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

I actually never entered the store. I waited in the car while my husband shopped but I didn't witness a super act of kindness by one of the employees. Made my heart smile that this employee helped out a disabled lady put on her new windshield wipers. Kindness still exist!! read more

Wildomar Ace Hardware - This employee has a heart of gold - Painters Near Me - Wildomar, California

Wes and Leia were awesome! They helped us work through a problem we were having with our paint mix. Wes was especially helpful and personable, and gave us some great tips. read more

Came in this morning and found the 5 items I needed and was out the door in 15 minutes. I might have paid a little bit more for these items than I would have at Lowes but I parked 15 feet from the door and was out in 15 minutes. Great customer service. 1 small problem that I am not going to subtract stars for was that their computer would not accept my personal check. All data was entered correctly but the computer was stymied by my ancient way of paying for things. Next time I"ll bring more cash. read more

Wow. Went there today for my roses; the leaves are turning brown and thought maybe they needed to be fertilized. Was lucky enough to have BOB help me, and boy did I learn about roses. He was so informative and patient. So refreshing compared to Home Depot or Lowe's. Thanks for making my shopping experience enjoyable! Don't you dare lose this valuable employee, as I will be back again! read more

I have always liked the friendly helpful staff in this store. At one point, over this past holiday season, I met a very nice young man named Nathan. He was VERY knowledgeable about the items I would need to complete my project, and walked with me around the store to help me select the correct items. It was the best Customer Service I have ever received, I was VERY surprised and disappointed to find out Nathan was no longer working there. They really let a good one slip through their fingers. read more

I'd give them a zero if I could. I got something in March returned it and got store credit. Well I went back just now, and my STORE CREDIT was NEVER LOADED! I was upset cuz it never whent back to my credit card eather. The dude that helped me then still works there, but nothing got resolved. I left and got what I needed at home depot. We're there returns are hassle free. read more

I received so much help from several people there putting together part of a Halloween costume walker for my toddler! They helped me with everything I needed and they are always so friendly and helpful every time I go in thank you guys! read more

We go here before we go to Home Depot or Lowes. The customer service is outstanding and we never leave empty handed. All of our questions are always answered and we always receive help when needed. High five to management for the great employee training! read more

Great customer service. Very friendly staff. So much nicer then dealing with the large retailers.

It has been nearly 3 hours and 4 other hardware stores (one was closed because it was Sunday) until a last-ditch effort I drove all the way out to Ace in Wildomar with my 6mo kid underarm. I asked for some help in plumbing and this chick with dreads cheerfully sent me "I-can-plumb-anything" old-timer Norm. I showed him my apparently impossible faucet situation and after muttering a few half-sentences hobbled up and down the isles for about 15 minutes. He came back with a few parts less than ten bucks from all over the store (including the sprinkler section) and gave me perfectly clear directions on what to do with it all when I got home. I can finally shower my kid in the bathtub. I'm thrilled. Norm can plumb anything. Thanks MacGyver. read more

Come here instead of those big box stores... they have plenty of items and you get a personalized experience with their sales associates eager to help. Prices are fair. Wish they had more options on certain items but understand their business model. read more

I just had surgery so getting around is difficult. I called ahead to make sure they had a specific product and the guy put me on hold, went and checked and then came back and told me "yeah, we have them in packages and sell them individually". When I got there 10 minutes later they didn't have them, the guy I talked to said that I didn't need that product anyways and to just use something that would be against code.... Wow, really? read more

easy to find, visible from the freeway, helpful, without being overpowering, copied my keys while I shopped, and extremely clean, and polite. I would come back to this location. read more

Very well organized store, always get a nice welcome when i walk into the store. Love the popcorn when its fresh, lol. That not why i go. I go because it;s like a 7-11, it has all the things i need at a decent price close to my house. read more

Great place well stocked very helpful associates. Just moved in the area and had a very warm welcome from there associates. I will be getting my home supplies here.. read more