I usually go here if I don't want to spend much on tools that I'm only going to use once. The store is clean and organized; however, the lines are always long. I don't know if it's because the system is slow, or the employees are. The employees are nice, but I just wish the checkout process was quicker, especially if I want to go in and out. read more

Worst service ever. People are super rude. And treat customers like they dont even matter. They need a new store manager. He should be fired. read more

Do not shop at Harbor Freight in Murrieta if you value customer service. This was one of the worst retail experiences I have ever had. Before driving to the store, I called at 1:36 PM to confirm a 24 gun safe was in stock and to verify it could be loaded into my truck. I was told to arrive at least 30 minutes before closing and they would load it with a forklift. I arrived at 7:00 PM, a full hour before closing, only to be given the runaround by the supervisor, Angela. After wasting my time, she finally admitted that she was not experienced enough to operate the forklift and told me to come back another day. That was not an option. I had borrowed a truck, driven hours through traffic, and spent over $75 in gas based on the information their employee provided. Instead of taking responsibility or finding a solution, they showed no concern for the inconvenience or expense they caused. I ended up calling two handymen to help load the 380+ pound safe myself, costing me even more time and money. I decided to wait until the next day and speak with the store manager, Tim, hoping he would make things right. Unfortunately, he was no help at all. He offered no solution, no apology, and no effort to address the situation. That conversation confirmed to me that this store has serious customer service and management issues. By the end of the experience, I would have been better off buying the safe from Turner's or Costco. Poor customer service, poor management, and no regard for customers. I will never shop at this location again and would not recommend it to anyone. Also After being told they could not load the safe because the supervisor claimed nobody was available or qualified, I had to spend additional time and money finding my own help. This photo was taken during the ordeal. Forklift operator leaving the 380+ pound safe on the ground instead of loading it into my truck as promised. read more

Harbor Freight Tools - Forklift operator leaving the 380+ pound safe on the ground instead of loading it into my truck as promised. - Hardware Stores Near Me - Murrieta, California

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Conveniently located off the 215 FWY (where the 15/215 split in Murrieta), off Murrieta Hot Springs Rd. in the Sam's Club shopping center with plenty of parking. This is my cousin's favorite hardware store (when he's in town from out of the country) so I take him to stock up on tools he needs. Here, you'll find everything for your garage such as power tools, tool boxes, jacks, etc. You can even find home products and garden tools. The store is fully stocked, clean, and organized. Service has always been good. Shout out to our cashier 'Jody' who was super friendly and welcoming. It's always a good experience at this location. read more

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Now I remember why I don't shop here was looking for a certain item asked one of the workers there by the name of Allison if she could help me find it I was going to greet her with hello can you tell me where the soldering items are ,right after my hello she turned to me and said what do you need so rude and nasty unfriendly and had a pissed off face as if I was bothering her maybe it was just a bad day but don't take that out on me. I'm just a shopper looking for help these kind of people make you not wanna ask for any type of assistance because of their nasty attitudes and rude behavior on the other hand Judy was really nice. thanks for being kind Judy. read more

Great store, I used to swear off Harbor Freight Tools; however, their quality has came a long way (example: ICON). Store is well organized, clean, and well staffed with staff that appear to enjoy their job. Be cautious on going specifically for a great advertised deal, they often do not have additional stock and sell out quick. read more

2/28/23 My husband and I walked into Harbor Freight, at about 1 pm today. It was busy. Within minutes, we found the aisle we needed to be in, and came across Manager, Nick. We had carried in our hitch for our Travel Trailer, trying to find a 3/4 inch torque wrench. Nick immediately sprung into action to help us. He was more knowledgeable than most, and even went so far as to open socket sets to insure that they would work with our hitch. We ended up needing a 29 mm socket and now can use that info to shop. So far we haven't been able to acquire the wrench and socket together. We were told Hemet Store might have an adaptor, but weren't willing to travel there today, due to rain. I appreciated my visit today. Nick is an asset to your company and his employees will go far to follow his lead. Huge shout out to Nick and the Murrieta store. Our community is so much better with people like him. Our overall trip was A+ Thanks Nick! read more

My place for tools to complete a DIY project or a single task around the house. Economically priced tools to get the job done without breaking the bank! Highly recommend. read more

Harbor Freight Tools - I interior - Hardware Stores Near Me - Murrieta, California

I had a very positive experience today at the Murrieta CA Harbor Freight location So, even though it's a very busy day I see a very clean and organized store! All the merchandise is all neatly kept in its marked bin locations! Then! I see one of the managers hitting the floor helping a customer find merchandise and it's not hard for me to find him to ask what I needed to know and how to find. Also, this guy knew where everything was, helped me find three locations, and let me know what they had and didn't have with certainty! Once It was time to go to the checkout line it was pretty backed up but no fault to the hard working Harbor Freight team. Everyone was working hard, and efficiently like seasoned warriors, so the line moved right along and before I knew it it was MY TURN! SO my cashier was fast, smart, courteous to others, very hard working, funny, relating, caring, and was just a dynamo punch that words alone can't give full justice/ substance! I was impressed. The story isn't over yet! So heading out to my vehicle to hurry back for a blessed job and client I suddenly can't find my wallet! I rifle through my truck, bags, pockets then around the vehicle, to the store, the cart, every logical spot in order! Then I reluctantly do the walk of shame into the store to ask the manager for help and if they'll check the cameras for me. I asked the guy who first provided great customer service, and he was helping to attack the huge demand at one of the cash registers, and I understood that it wouldn't be right away able to help me with the cameras review ( he also relayed that information to me) but he still acknowledged me. And, turns out he still exceeding my expectations with stellar customer service when he quickly informed the main store manager of my need to review the camera system because of the wallet issue. Next, I walked over to the main office in the front and knocked on the door because I realized that she (the main manager) had walked past me. She let me in so I could actually see the monitor and she really put me at ease. She was really nice and courteous and got right to business showing my entire transaction at the register with my wallet. We watched the entire 5 to 10 minute footage and sure enough I put my wallet in my pocket and walked out of the store so I thanked her. Armed with that affirmative information, I went back to my truck and thank God I found my wallet on the top of my high cab truck roof and although my nerves were rocked, it ended up on a good note. Also this awesome review would probably have never happened had I not experienced the full-force of the GOOD SIDE OF THE HARBOR FREIGHT TEAM TODAY! So I'm very pleased to share my gratitude and awesome experience with the public right now because they deserve it. ! read more

I purchased a 3 gallon gardening sprayer & the container fill location was useless!! Placed my water hose into the opening as instructed which was restrictive!!. There is NO return Policy for some of these useless tools!! DO NOT PURCHASE THIS ITEM!!!! read more

Harbor Freight Tools - Hardware Stores Near Me - Murrieta, California

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I purchase tools there all the time .... today I bought a circular saw 4 1/2'' 3/8 arbor to cut a piece of quartz .... I come home and sure enough wrong arbor back to harbor freight and sure enough they do not have a blade to fit .... do they tell me when the blade will be in stock ? no do they tell if a near by harbor freight has one in stock ? no .... looking pretty bad on service .... in the end amazon has one and it will be here tomorrow .... wonder why amazon is killing the retail business ? SERVICE is why read more

Why is it that harbor freight cashiers need to loudly ask for personal information such as phone number name and address  sometimes over and over. My wife had her identity stolen and we still don't know how but I think this policy is a huge violation of your customers privacy.  I do not give my info out to your cashiers anymore and I don't like shopping with harbor freight for this reason. This policy needs to change please comment if you agree. I'm a harbor freight credit card holder aswell as on track member but I find myself buying my tools from Amazon mainly because this practice bothers me so much. read more

Yup!! Customer service is trash!! All workers act like they don't want to be there. Nobody asks you if you need help and when you ask them, they act like you're bothering them. "F" this place!! read more

Seems like a pretty good place to check out for lower cost tools and supplies. My husband says they have mostly made-in-China stuff but I saw some name brands. They have an extensive array of hardware supplies. We get Dremel grinding wheels for half the cost of eBay or Amazon. Check this place out before heading to big name hardware stores. read more

Harbor Freight Tools - Store front - Hardware Stores Near Me - Murrieta, California

Customer service is garbage. There were 3 cashiers when ingot in line, 2 disappeared and began doing take backs while the line grew. Last ine on the phone for 5 minutes before helping. Home Depot will get my business. read more

Purchased some of the moving blankets in early April. They are now falling apart. I guess you get what you pay for. I would have purchased better quality if I knew this was going to happen this soon. read more

Harbor Freight Tools - Moving blanket. - Hardware Stores Near Me - Murrieta, California

Bobbi was very kind and helpful. She knew the available online coupons by heart and was about to save us a couple bucks. We had a great experience and will be back soon! read more

This is Toy's 'R' Us for my husband. Any project we have at home or any supplies he needs for his business this is his go to store. He can be here for hours. We do always find great deals on tools. The store is very clean and the employees are very helpful. This store is kept well stocked and very organized. The location ilof this store is great... next to restaurants, retail stores and grocery stores. Right next to the Sam's gas station and across from buffalo wings. read more

Harbor Freight Tools - looking for my husband... - Hardware Stores Near Me - Murrieta, California

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Had everything we were looking for except one thing. There were people on the sales floor stocking, they were helpful. Isles are usually organized, clean. Line wasn't long that night, but I do understand what others are talking about. It's either a hit or miss unfortunately. Therefore, minus a star. They have deals going on for black Friday, because we signed up for their rewards already we got an additional 20%off. Customer service at the register is pleasant each time. My husband enjoys shopping here. read more

The tools are inexpensive and that comes with some risk of having defective items. The grease gun I purchased was needing a warranty replacement. Danny was extremely helpful and assisted me quickly to replace. Great customer service even when a sale isn't taking place. read more

The older looking female manager who was on shift on Father's day at 1230 pm.....Very rude and dismissive. Asked her very politely "Excuse me can I ask you a question?" She threw her hand up to my face as if to stop me as she walked passed me, told me she had to take a call. Didn't even make eye contact with me. She is definitely one of the rudest and dismissive "managers" I've come across. Rude Rude Rude read more

My dad went into the store today and had a horrible experience with the manager Nick during his transaction. He had asked for help with multiple associates, and received very bad costumer service from them. He said Kevin was very kind and helpful outside of the transaction with finding tools and loading them into the cart. read more

One of our go to stores when we are in need of a tool. They have usually got what we are after for an fair price. The store set up can get confusing trying to find something. Make sure to sign your email up for their coupons. Staff is friendly and helpful. Store is clean. read more

Harbor Freight Tools - Hardware Stores Near Me - Murrieta, California

I'm tired. I need to get a quick set of u clips and screws with electrical tape. I did not anticipate how CROWDED it was going to be for labor day. There's a sale, I didn't realize how busy they would be. Thru all the chaos I'm sure he was dealing with, I ran into someone that I could ask a quick question. He tried to help, the 1st spot was empty. He apologized but he was on register and had to return to help his other customer. No problem. About 30min later into my search (now just grabbing anything I see) he re runs back into me. Asks if I found it and then offers ro check the back. Dude that was beyond worth my trip, I was surprised he remembered what I was looking for. He was so nice and helpful and i know thats not easy with so many customers asking questions all at once. It didnt phase him at all. I do come here often as we are fixing our Nova and need bits of peices of items. The cashiers are always nice and they young men always remeber me. Thank you. Seriously thank you for just being a descent person and offering great customer service. I appreciate it. I told the female cashier who rang me up how awesome of service he was and was pleasantly told he was the manager. You sir have great leadership and I applaud you. Again, thank you! read more

Make sure u read the small print. Coupons. Etc. warrantee. Etc. not everything is a good deal. read more

Seriously how does this place stay open. Probably because I keep torturing myself be coming back. Customer service doesn't exist here. I'm waiting in line with other customers and when it's my turn the cashier says "I'm closed go to another cashier" then walks away. He saw us in line. At any time he could have said something. What a joke. Does this location even have a manager or at least pride? read more

Always clean isles and helpful staff, easy access parking and shopping baskets. near the door.

This store is Amazing! I shopped a lot of tool and the price is was awesome and quality, thank you Harbor freight stuff and management.

Came in on a Sunday morning with a plan to buy a cordless drill for the house for future projects. There are plenty of parking. The store is pretty organized and well kept without tools being all over the place. I ended up buying about 5 other small items that I don't have for my basic tool box at home. There was a good amount of people on a Sunday morning. There were 3 cashiers and the lines moved fairly. Cashier was friendly and used my coupons that I had on my email on my phone for 20% and received a free gift, led flashlight. My best advice would be to sign up for the mailing list to get coupons to buy tools that you think you don't need until you actually need it. The cordless drill is my first big purchase from harbor fright and hopefully it lives up to its good reviews from their website. read more

Harbor Freight Tools - Cordless drill for $39.99 after 20% off. Other small items that I needed for my basic tool box - Hardware Stores Near Me - Murrieta, California

False Advertising - Harbor Freight Ripped Me Off. I receive Harbor Freights catalog and noticed a coupon for an Atlas Lawnmower 80v self-propelled with battery and charger for $319.99. I thought to myself what a great deal. It took me a month to save up enough money to buy it. When I got to the register to pay the cashier said that there was a disclaimer and the battery and charger were not including. The coupon says nothing about tool only. Either the store or the company is guilty of false advertising and ripping off the general public. I called the Corporate office, but the automated voice said, "Sorry no one is available on this line." I called customer service and the agent said we she put in the number of the coupon it shows up nonexistent. I told the agent I got it from the catalog that they mailed to me. She said it's better that I email customer service. I emailed customer service and so far no one has responded to my email. I am a valuable and loyal customer of Harbor Freight. I have been for years. It's very disheartening that Harbor Freight would try to cheap the general public with a so called disclaimer when the coupon very clearly states what's included in the package. It's also very petty that the Company is not will to return your Call, email, etc when you bring to concern to their attention. Customer Service is not only vital, but necessary for earning ones trust in business. Harbor Freight should know that other than making a profit the Company actually needs to cares about their customers. They should not false advertise to have people pay more and they should put the customer first. I don't recommend going to Harbor Freight anytime soon. read more

Harbor Freight Tools - Coupon for Atlas 80v Lithium-ion Mower WITH BATTERY AND CHARGER - Hardware Stores Near Me - Murrieta, California

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YES, they carry a lot of tool items that are inferior (aka cheap) compared to other establishments! But, yes they are much CHEAPER in price than other places. If you just do odd jobs around your home and don't have to use said tools excessively then the products here are reliable. If you use said tools for your business or occupation then go elsewhere and pay more for said tools / equipment! Don't bitch here about it. As for customer service - I have not experienced the total crap interactions that some of noted. It very well may have happened, but I personally have not experienced it. My latest trip, on a mid-Sunday morning was actually better than a couple previous adventures (and it is an adventure) here. I was actually approached on the floor by an employee asking if I needed help. The employee at the register was friendly and even joked around. Oh well, it is what it is and you get what you pay for. Deal with it. read more

Went in today to buy a Bauer drain cleaner because of the products reviews. I was explained the return policy which I thought was weird but figured ok, I shouldn't have any problems anyway. Fast forward 3.5 hours later and the snake kinked. The product states it is "heavy duty." This is nowhere near heavy duty. I called the number that I was instructed to call on my receipt and guess what? It was for Thompson's sprayer. Called the Murrieta store and was told that was the correct number. I asked to speak with a manager and was on hold for a total of 15 minutes. I am now stuck with a a defective product because they say for safety reasons I cannot return it to the store (really? How come Lowe's, HomeDepot, Walmart, ACE Hardware does) Save your time and money and give it to Lowe's or Ace Hardware, you'll get better customer service, better products, and be able to return faulty products/equipment. Looks like now I'll be filing a dispute with my credit card company for defective product. It's a shame, I used to like this place but lately customer service in non existent. read more

Harbor Freight Tools - Snake bent - Hardware Stores Near Me - Murrieta, California

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Nothing like having an sourly employee tell you while returning an item that "cash is cash and be grateful you are even getting it." Smiles everyone! Smiles! Welcome to Harbor Freight in Murrieta! Me thinks Home Depot and Tractor Supply will welcome my money and patronage. This was only my second time in an Harbor Freight within 24 hrs. Not risking further visits. Sad to say as I was leaving the store I was in a discussion with another gentlemen about what happened. Told me twice he has gone to the store manager about their attitude. It's either incompetence or laziness on the employees or maybe it's both. The whole experience compelled me to email a complaint to their corporate office in Calabasas. When you get customers that angry, the retailer has a serious problem. read more

Hey, your not looking for High End products but They work. You wanna get by. That's my feeling. read more

Worst customer service ever. Supervisor has a horrible attitude. Should not be interacting with customers. I can see why they have this rating read more

During check out, Angela helped me at the register. Great attitude and very helpful. With her help I was able to save some money with coupons. Thanks Angela. read more

Looking at the negative reviews, there was no surprise at all that my experience was as crappy as it was! My first best advice: DO NOT come here unless you do not need to engage any employees for assistance. I dealt with a gluttonous woman, dark hair, with painted on eyebrows that was utterly disappointing. She said she was the only one there and no one else assisting customers on the sales floor. She did not appear to want to leave her post of standing there doing nothing at the front end; instead told me what aisle the item I was looking for "may be on". Needless to say, I walked out not only empty handed, but completely frustrated for the lack of help. My second better advice: goto ACE Hardware (Do it Best stores). They continue to prove being superior because the employees are actually knowledgeable and will WALK YOU TO EXACTLY WHAT YOU NEED. Waste of a trip here. I'll drive further out of my way to ACE and will Pass this location each time in doing so. Hopefully management reads these reviews and actually puts a plan of action for better customer service in place. And, if this person was your manager, boy do you guys have bigger issues! read more

Came to get saw blades...., I've been in line forever. 3 people in front of me 4 behind me and they can't open a new register? This is crazy. I'm doing this entire post while in line. 6 cashier lines for what? read more

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It is good and set well for the Cor.19 The service answer questions to fine was good and easy to checkout

The cashiers are always so rude here. They also don't have enough support for checking people out. Literally 20 people in line maybe more all the way to the back of the store and only 2 employees running the register?? Ridiculous. At least be nice to your customers. read more