The team member was not well versed on the menu yet and no staff member was near to help she had to call out her questions so others could yell out answers. Given she wasn't well versed she didn't add anything as combo meals and charged everything individually. The food took about 30 mins for 2 burgers and a 3 piece tender with fries. So overall the service was very slow. When they brought the food and the tray of condiments over they only had one ketchup on it vs the traditional full tray of options. The burgers were still cold and the buns were stale/hard. I will say the gravy for chicken strips was flavorful and very hot! Overall not the experience we wanted to have. Prices are a little higher than your typical food chain but the portions are larger. The restaurant is large and we found good seating. They also have high chairs available. The floors were very slippery! read more

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This will be the last time ordering at the chain I used to love. Firstly, I needed to use the restroom, I had to wait for the employee that was using it to smoke marijuana. The place was so smoky and smelly it would explain why my order was so bad. I got a whataburger classic burger and when I bit into it, all I could taste was mustard and ketchup. I lifted the bun and there was a pool of each and more condiments than meat. When I took it back in and asked the manager if that was normal she wouldn't answer and would only offer to remake it. So I ordered that one plain and added the condiments myself but the burger still didn't taste like I remember when visiting Texas. So sad to see them go so far downhill. A week later we had an rv camper pull in next to us and say the same quality issues with the whataburger in Sugarland. They two said that was their last visit. read more

Im not normally one to complain or write reviews about restaurants but this. This was bad. First off went through the drive through ordering two meals and a free shake i was going to use an offer on the app for. Well i pull up and try to show the lady my phone to scan the barcode for the shake, she tells me that I have to pay first, so confused i gave her my card first. And then show my phone to her again. She ignores me to talk to a coworker and then starts to pass me my drinks while Im holding out the phone to Her the whole time, and them remarks, you are supposed to scan the offer before paying maam and rolls her eyes at me like i haven't been holding out my phone to her the whole time. Doesn't even try to fix it just shuts the glass window and starts talking to her coworker again, opens it again to give me my food without a word. We decided to check our food before driving off and we had none of the condiments we asked for, so we basically had to have a staring contest with the window till someone finally opened to ask what's wrong, we tell them we are missing the condiments, the lady then argues that we didn't say that at the speaker hands them To us, says here ya go and then closes the window. And then we get home, I started to breastfeed my kids and polished off my soda, proceeding to take off the lid cause i was like yay i can eat the ice being thirsty and all, and lo and behold I find a bug in my ice. Like come on yall 1/10 experience read more

Whataburger - The bug The myth The legend Frozen forever in a dr pepper grave Ew and Rip buggo - Burgers Near Me - Marshall, Texas

There is just something about a Texas Whataburger that you can't beat. Fresh food, smiling faces and hot fries! The place wasn't busy, it was clean and the manager was very engaged with customers making sure service was right and folks were happy. read more

Sharonda is super nice & such an amazing worker! Great food came during 12 and food came out fast and line fast! Food is hot and fresh! Cleaning nice parking lot! read more

Just grabbed a late night bite on our way home to Dallas and I have to say I'm highly impressed with this Whataburger! First (and most important), the service from JaQuelyn was top tier. He was friendly, efficient and so polite. Second, my chicken strip sandwich was cooked perfectly. Nicely toasted and not overly sauced. Probably the best one I've had. I can't speak to the ambiance because we used the drive thru. If I ever find myself back in Marshall I will definitely be stopping by. read more

When its like 12 i go there are alot of teenagers working and most of them are rude and disrespectful and it get mad because they have to do their jobs but overall the older employees are nice sometimes read more

Excited for New Mexican Hot Chocolate flavored coffee. Don't waste your money. It tasted better than regular coffee but see my cup of coffee. Did not look or taste like any Chocolate n my coffee. Even after I returned my first regular cup of coffee that I received. Thought maybe they had made a mistake. Received this second cup and see no chocolate. read more

Would not recommend going here. It took 40 minutes just to get two burgers and the staff wasn't even apologetic about it. I got a sweet and spicy bacon burger and it didn't even have bacon. read more

When I first noticed the "In God We Trust" was missing I ask questions. Turns out, they aren't a Texas company anymore, but a Chicago company as of 2019-2020. I didn't think that would be an issue until today. It appears that Chicago fries soak in oil (probably overnight from taste), which I find inedible. I think they let it get some extra soaking in while we were waiting 15 minutes. Once home, fries went straight to the trash. We did get quite a show watching one guy return his order 3 times. Of course, we were held hostage in the double lane of limbo, so there was little else to do. Imagine a well oiled machine then think the opposite. The Whattaburger machine runs full open with no oil which catches on fire, explodes and possibly causes nuclear fallout. The ambience was chaos. This ain't the Alamo, so you can quit this business. Pouring more business into this Chicago company only makes the product worse and the pockets of the enemy fatter. I say this without equivocation, as Texans may speak slow but we're not as dumb as they think in Chicago. It's gone downhill since Texas lost control and it has bottomed out for me. They'll be a huge success based on name until people figure out it's hardly edible and has horrible service. Hopefully the people of Kansas also like good food and service, which will thwart that planned marketing expansion push. To the Business: Offer me no refund, coupons etc. It would be wasted. I'll not return. I am done with Whattaburger. You got what you earned. read more

I usually don't post yelp reviews due to Karen's making it toxic but I gotta say The ladies that work overnight are very sweet the manager and I made small talk. Food was out fast and I will for sure be going back to this location. read more

They get two stars for the nice employee taking orders in the heat. She was nice. However, the last time I sat in a drive-thru waiting for my food for half an hour was at a Burger King in Maryland. They couldn't get their crap together and shut down. I'm waiting on a meal and two kids meals. This is absolutely ridiculous. If I hadn't already paid I would have left! read more

Do not go to this whataburger. Do yourself a favor and keep driving. I've been working in this town for 5 months and literally every single time I come to this establishment, they screw my order up. It's my fault, I know it's going to happen and I come back anyway. My fault. The only fix is to fire everyone and start over read more

I could have eaten at a 5 star steakhouse in the time it took to go through the drive through. There were no less than 10 people behind the counter. After 30 minutes they didn't get a basic order right. read more

It's been 4 years since I had Whataburger and I'm glad I stopped here after so long. The lady at the counter was all smiles and made me feel very welcomed there. Had a large order ($70) for 7 of us and didn't have to wait too long. They got our orders right as well. Will be driving through here next week on the way back home so I'll be stopping by. read more

Place looked clean, staff seemed friendly. Reason for the one star is we ordered to dine in and the homeless gentleman the manager allows to stay in and continuously walk around the dining area can be smelled from two or three tables over. He would get up and walk around the dining area and then outside before returning inside and walking around the area again. He never order anything, he just hung out. I could have eaten inside of the dumpster and it would not have smelled worse. We changed our order to go and told them why. They still let a paying customer walk out the door while a non-paying customer was left to do whatever he wanted. Wife was able to eat and the food was good. I was driving so I had to wait four hours till I got home. Burger and fries were cold and sucked. Threw everything in the trash. Wasted $10, will not return to this location. read more

This was my first visit to Whataburger. I was very excited. The employee at the cash register was pleasant. I ordered the triple Whataburger with cheese. It was almost too much burger. I debated taking the rest with me. However, I pushed through it. I had to sacrifice eating the rest of my fries to do it. Although, it would be nice to have them closer to home; I'm glad we don't have them. I would eat there all the time. No joke. The restaurant was clean. It was not busy so we had our choice of seating. The decor looked like a fast food place in a movie. The restroom was also clean. That's something I really appreciate. I don't know if I'll eat at this particular location again but I will be eating at Whataburger again. I can't wait to try something else. read more

Whataburger - Amazing triple Whataburger! - Burgers Near Me - Marshall, Texas

SWEET & SPICY BACON BURGER is to die for. Well balanced but strong and complimentary flavours. Plenty of bacon and not an overwhelming amount of sauce (can get messy if to much) Food was hot and fresh. Asking fifty cents for ranch dressing when you paid almost $11 for a combo seemed very excessive given that other sauces were free and even available from the "need anything else staff". read more

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Good was good but, men's restroom was filthy and unsanitary. I don't where the cooks wash up? Left me I little curious about the cook line. I wouldn't of ate here if I went to the restroom first. The counter staff are very friendly. read more

This review is entirely revolved around the cleanliness of the franchise... it's GROSS the bathrooms are nasty, and the staff are disrespectful! read more

Whataburger - Gross bathroom - Burgers Near Me - Marshall, Texas

This is one of two Whataburgers in Marshall. This one is referenced far less by people that I work around than is the one off Hwy 80 whenever the name "Whataburger" comes up. "J" and I have eaten at this one less often than the other and often forget it is there. Maybe it is the location. We have not had a bad or different meal there or bad experience that I can ever remember. The food is okay... It was harder to get in and out of traffic wise but has improved with the relatively new stoplight changes out in front of it on 59. read more

We stopped by here on our road trip to Houston and it was very quick and pretty clean. The cashier was very kind and attentive read more

Whataburger - Patty melt - Burgers Near Me - Marshall, Texas

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every time I go to this whataburger it's always something. The food isn't bad but the service is terrible. I know someone that's contacted the manager months ago and nothing has changed. if it's not the slow service, my order is wrong, day or night. NEEDS IMPROVEMENT read more

Hit or Miss. it's either really impressive or really a let down. Today's visit was less than stellar. The off duty or on break employee in full uniform at the table next me say "aw, sh@t" on her cell phone was pretty over the top. read more

Whataburger - Burgers Near Me - Marshall, Texas

Giving 2 stars bc my food was okay but my service was trash. It moved slow and the woman at the window at 10:30 this morning was a total B word to me and my brother. I will not be returning to this location because of how she treated me over one thing of ranch read more

If they could serve a lower rating they'd deserve it more than a 1 star. Slow service, food is never right and takes another 30 minutes to get it right or even to talk to someone. read more

Whataburger - Bacon egg and cheese was ordered and got sausage. This has happened 4 separate times now - Burgers Near Me - Marshall, Texas

If you like waiting 40 minutes for your food and then getting the wrong order, this is the place for you!

This is our go - to spot for a delicious burger in town. It probably won't be quick, but it will be delicious. Everyone we speak to in the store is consistently friendly, and the staff is attentive. The bathrooms are clean, too. People who complain about the amount of time it takes for their order to be processed may be unfamiliar with Whataburger's policy to freshly cook food to order. I personally appreciate that. For those people who want a fast meal more than they want a good one, there's a McDonald's just down the road that might be a better option. read more

Unclean atmosphere and terrible service. We stopped while on travel for a quick meal, which we soon regretted. We waited to order while several employees chatted in the kitchen. Normally it wouldn't bother me but the conversation was not work related. We placed our order and paid then sat at the table. Only one order was brought to us. We had to wait about 10 minutes before going to the counter where they promptly handed us the order that was sitting on the counter. My bacon cheeseburger with no tomato and grilled onions came with no bacon, tomatoes, and grilled jalepenos. Maybe we caught them on an off day but we will not be stopping here again. read more

Stay away! I could have gone to the store, purchased a side of beef, processed the animal. Baked the bun. Grown the produce .. and still had time to sew a uniform together and serve myself before ever getting my burger here. Mind you the manager sat at a table working on the schedule while my 30 minute burger was being processed. read more

We were looking forward to eating at Whataburger coming back from spring break and the East Coast. We should have picked a different store. Food was ok. But there were NO clean tables. Men's restroom was out of toilet paper. Place was dirty. Bet corporate hasn't been to this store in a while. read more

Service is meh, they act like they really don't care. My cheeseburger was just thrown together with zero pride and minimal effort. I love Whataburger but this one is definitely one you should avoid. Drive up the road a little further to Juiceys hamburger. read more

Worst whataburger ever! 30 minutes and still waiting on a small order. Now 40 minutes- asking for a refund. Totally ridiculous!!! read more

What a burger is one of my favorite burger places till today. Worst service ever seen. I travel 50k ever year and eat out a lot. Never have I ever been treated with disrespect and poor service in my life. When order finally came. All wrong; no bacon, cheese, or mustard. Had fries I didn't order! Ask for my money back, you would thought I pulled a gun by the look on the five employees standing around doing nothing! Do NOT go there, you will be sorry!!! Wished they had a zero star. read more

Needed a quick food grab while on the road- staff was super friendly, incredibly helpful upon a special request for a modification on a sandwich, food came out fast and hot and fresh. It was delicious. Dining room was incredibly clean and smelled great- not like a fast food joint. read more

One of two locations of the ubiquitous Texas hamburger chain in Marshall. This is one on jay side of town so I'm far more familiar with in that the one across town. Decent, but not outstanding burger. And good, but not outstanding fir a Whataburger. Food is probably 85 percentile for WB, but service is hit or miss. Friendly enough but very slow for WB. No idea how it compares lately to cross town location, since I haven't been there in five or six years. read more

I have to say, Marshall TX has a nice Whataburger. We usually stop at Whataburger for breakfast since they have two things we love: table service and strong coffee! It is pretty much the same as every other Whataburger, but my husband got a few more options with his breakfast meal that others don't offer. He's never been offered toast or gravy or any of this at the ones near us. The chick at the counter kept throwing option after option at him and laughing at his reaction. If I find my way up to Marshall TX again, then I'll be stopping here for breakfast! read more

Whataburger is my favorite chain fast food restaurant. This is the absolute worst whataburger I have ever been to. I ordered through the app, so there shouldn't have been any confusion on my order. They got every single thing wrong. About 10 employees and most just standing around. This is also the first review I've ever written in my life if that tells you how bad our experience was. read more

I love Whataburger, however this location is not good. I have been here several times, and each time, it's just as bad as the last. The person taking orders is always rude like she just hates her job, and if you order a double meat Whataburger and you want cheese, make sure you specify you want two pieces of cheese, otherwise you will only get one. I've never been to a Whataburger where I've had to tell them I want two pieces of cheese on a double cheeseburger, but if not, you might be disappointed. The fries are never good from here either. Honestly, I'd rather drive the additional miles to the other side of Marshall to get better service and better food. read more

Unfortunately, the seats were a lil messy. The place need a spot clean up here and there but overall the place is great. Service is great, customers are great, FOOD is FANTASTIC. AND...... It's 24 HRS!!! WHHAAAAAATTT?!?!?!?! read more