Went with some friends tonight. We did the mobile ordering because the drive-thru line was long. We ordered food, but no drinks because we had some at home. However, when we got our order they gave us drinks, and we told them we didn't order them, but they said we could keep them. I mistakenly didn't check the bag, and didn't realize until about 5 minutes later when we got home, that we had received another customers order. Nothing in the bags was what we ordered. We decided since we were close, we'd go back and ask for our order. We weren't mad. They were busy. It was a simple mistake. Then, our hero emerged. A man came to our window, asked us how he could help us. We told him our situation, he told us to hold tight. Whataburger was still busy, this man was hustling to every car, speaking kindly and showing intentionality with every customer. He came back out to us with our correct orders, and was very apologetic. I was able to catch the name on his tag. It was simple, yet fitting. "Kev." This man is the embodiment of everything good about the American fast-food industry. He was kind, helpful, understanding and energized. He's an absolute legend. If you're reading this, and you're one of Kev's bosses. Treat that man like a king. He was working his tail off, when he could've been mad that he was stuck at work on a Friday night. Kev, you're the GOAT my guy. read more

30 minutes in drive thru, with 4 cars in front of me, and once your in line there is changing mind. You are stuck

This is probably the 3rd time I've been here, and also the 3rd time I've waited over 20 fucking minutes in the drive thru for my food. I only have a 30 minute lunch so I probably won't even get to eat my food. This place SUCKS read more

Holy hell I could have made my own burger in the time I've spent in this line. To call this fast food tells me you have no idea what the word fast means. I've been in this damn line over 25 min and there's only been 2 cars in front of me. I would give you negative stars if I could. You are truly terrible. read more

NEWS FLASH , if you want a job where you get paid to text and do nothing versus what you're suppose to do @ work ! This is the place and the location to apply @ ! This Whataburger will leave 2 workers to run the drive through , grill , fryer & counter while the Manager LESLIE and an African American male are in the office doing who knows what versus taking care of customers ! Then you have the girl in the photo who's texting instead of assisting her co-workers with what's needed basically doing NOTHING ! Then again , if management isn't doing her job ( LESLIE ) , then why would the employees do their job ??? Talk about being disorganized , non productive , worthless and motivated ! This morning the young lady who took my order and the cook were the only ones taking care of business ! That's pretty pathetic and sad to see that the one who's not the manager is the one doing all that she can to be productive , efficient and making the effort to take care of the customers instead of the Manager ( LESLIE ) ! How does that happen and how do those that do nothing become managers and how do those that text instead of work still have a job ??? How ??????? read more

Ordered 3 honey butter chicken biscuits.. TERRIBLE they biscuit was as hard as a hockey puck as well as the chicken and they didn't even give me honey butter dressing.. sandwich was drier than the Sahara desert never again coming to this location.. 0 stars would be given if it was possible...This location makes whataburger look bad so if you're a first timer don't let it be this location you visit. read more

First time trying Whataburger and it was pretty yummy. I liked the yellow mustard, onions, and pickles. Reminded me of White Castle back in East Coast but better...because it's HUGE! Friendly service. read more

Whataburger - Yummy yummy in my tummy! Jalapeño burger - Burgers Near Me - Irving, Texas

Went to this Whataburger after a late evening of school. Didn't have fries which was a bummer but didn't bother me. Maybe I'm biased to in n out but this is the second Whataburger and it's still just bleh to me. Seriously nothing special. But what really bothers me about what a burger is the customer service. If this company wants to compete as a franchise they need to really train the employees a lot better and make them understand it's a job and to appreciate it. Offer them benefits and college or something. After telling me there was no fries, the associate tells me to pull up. I waited for about 2 minutes to get my burger and just practically throws the bag out the window. Not saying a thank you or anything. Point is customer service is lacking. read more

Why does you bacon smell like an ashtray? Did you think we wouldn't notice if you put your cigarette out on our food? What the fuck?

Horrible service! We love Whataburger after a long plane ride but waiting for 45 min for a burger in a drive thru is insane!!!

Had a late dinner here on a Saturday night ~9 p.m. When we walked in, the place was clean & tidy. As we walked up to the register, there was 1 other person ordering. The General Manager saw us and immediately walked over to take our order. Both the Manager and employees were very friendly and upbeat. I ordered a cheeseburger, (wrapped in lettuce, instead of a traditional bun), fries, a tea (they have unsweetened & sweetened), and a small chocolate milkshake (the small was just right, the large milkshake is 32 oz!) They have Coke products to drink. The food took about 7 minutes. In addition to regular ketchup, they have a spicy ketchup- I requested both. My food was pretty tasty (the fries a little saltier than I like). While we were eating, an employee was walking around asking guests if we needed anything, and the Manager was delivering customer orders. I was most impressed by the customer service at this location- everyone was genuinely helpful and polite. read more

Horrible service. Waited almost two hours to get a fast food burger. Don't waste your time or money here.

Always gotta hit a whataburger when I'm in town. I don't have one in CA so it is my go to place when I am in Texas..... their food is hot and their hospitality is always on point. read more

Whataburger - Burgers Near Me - Irving, Texas

Here from California, heard this was better than in-and-out. Drive thru time was around 8pm. Messed up our order twice, not too friendly or helpful when ordering. Ordered a chicken cranberry salad, whataburger, 2 jalapeño cheese burgers and a kids meal. Soda was good, salad was also tasty. Burgers were your everyday fast food burger and fries. Onions were very strong and chopped. Spicy ketchup was a fun twist. Glad we got to try it. (Ordered for the whole family by the way not all for me) lol read more

Whataburger - Burgers Near Me - Irving, Texas

they are very stingy with they sauces and fast rushing you through service and i asked for cheese twice to end up getting a burger with absolutely NO CHEESE read more

Whataburger - disrespectful burger - Burgers Near Me - Irving, Texas

Typical fast food restaurant. I prefer the lunch options to the breakfast options. It takes them a while to get your food prepared but the quality is better than other fast food joints. I come here about once a month and order the burger of the month. read more

I came here after I picked up my rental car from the airport. Though it was only on a whim that we stop by because we were hungry the customer service was exceptional they came to our table with our food warm delicious and also came with a tray for a catch-up, salt and peper and extra napkins I can't say enough about this location I'm also going to be calling the one 800 burger number to let them know this place in an exceptional job I'm in love with this place!!! read more

Horrible location! Messed up my order and the food wasn't even warm to say the least. I asked for the description of the jalapeño cheddar biscuit and was told it was the biscuit egg and sausage. I confirm that is what I want. I get back to my work office ~15 minutes from here and open my biscuit to find just a biscuit... No egg orrrr sausage! Probably my fault for not checking but unbelievable. If your goal is to start of someone's day happy you sure didn't today! I also ordered an apple pie. I love whataburger apple pies but I've never had a cold apple pie! Until today, I definitely will not be going back to this location ever again. read more

This location is near my office and very convenient, but I will never eat here, much less a whataburger, again. Im from Texas, and we are proud of our Whataburgers... but I can't do it anymore. The first time my chicken sandwich was RAW... literally, breaded raw chicken in a bun... noticed after I bit in. 6 months to a year later, someone makes the quick trip and offers to bring something back. So without a second thought I try again, and starting about 5 hours after I ate, I started throwing up... violently. Again, a chicken sandwich.... Now almost 24 hours later, I am finally holding down Sprite, barely. If you are a dedicated WB fan, take my advice and just keep going, there's probly another location not far down the road. read more

it's kinda like an unhealthy version of Burger King... In Texas they serve a lot of cold drink in Styrofoam cups, I couldn't figure out why until my starbucks ice tea created a pool of condensation in my rental car cupholder and submerged my phone.. given it was a balmy 106 today with 80% humidity.. anyhow.. They serve this version of tea.. they call it along with the rest of Texas calls it unsweetened tea.. Why they don't call it tea is beyond me.. that's pretty good and about 1/3 of the price of starbucks AND in a Styrofoam cup that stays cold for a few hours.. Anyhow.. the rest of the menu uses a lot of brown BBQ sauce and A1 on it's food... read more

Whataburger - Must be a Texas thing. Isn't unsweetened tea just tea? - Burgers Near Me - Irving, Texas

Sign says "open 24 hours". I was staying at a neighboring hotel, and walked over for a burger around 9:00 PM. Thanks he drive through was open, but the Doors were locked, with around 4 or 5 workers clearly visible from the front door. One of them moseyed over, opened the door, and after telling me the drive through was all that was open I let him know I was on foot. Instead of taking my order, he said I'd have to order online or through the app and he would bring my order to the door. I've never used the app, and using the website took me 10 or 15 minutes just to get my order submitted, then took them at least 15-20 minutes to prepare the order. All in, I was standing on the sidewalk outside, with no bench or chairs, while the dining room, the air conditioned dining room, remained completely empty, for at least 30 minutes waiting on my order. Food was great, as expected, service was atrocious. I expect much more from such a big player in fast food. read more

Slow as hell at night..they can have a line of 10 cars and will take and serve 1 car at a time..

Just sending this place some love. It's a tradition for my husband and I to go to this Whataburger anytime we fly back from anywhere for a nice tray full of steaming hot "Welcome back!" It's right next to DFW airport, and it's definitely a Texas tradition. Yesss I want jalapenos on my cheeseburger. And while I pretty much hate all forms of ketchup, Whataburger has pretty awesome spicy ketchup! read more

Stop here for burgers after a long flight, it was pretty good, 7.50 for a Giant cheese burger with with everything large fry and drink, the service was good brought our food to the table read more

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I used to like this burger chain. I think they changed the recipe around 2 years ago so I stopped buying it. I wanted to give it another try tonight but the taste failed. The patty was so thin that I can barely taste it. The fries was good though a little salty. My husband meal #6 with no onion (my husband has mild allergy); with mayo/mustard. I ordered the same. We had to repeat the order three times. She must have mispunched the code so she called someone to help her. We again gave our order. When our order came it has onions and no mayo; just mustard. The taste is bland for us. There was nothing wrong with it, just flavorless. This burger chain is not for us but if you like whataburger, I suggest this location. It is clean. The staff is nice. I'm giving it 2 stars because we don't like the taste. read more

This is just a typical Whataburger, but it was a better breakfast than the Hilton's $11 buffet and at a better price. I'm not a huge fan of their fries (they seem to get cold really fast), but most Whataburgers are pretty good for a quick bite. If you are staying nearby and have never been to one of these fast food joints, I'd give them a try. read more

If I could give this place zero stars I would and maybe a refund too since part of my order is missing and the other half is just wrong/old asf. read more

Lazy people restaurant is a mess. No ice drink dispenser is a mess no tea. Wait to have it filled. Nothing. Ask for money back they refuse. Horrible store never ever spend money here. read more

I tried the hamburger last night and while I wasn't blown away it was still pretty good. What did surprise me was the service this morning. I came here for breakfast and ordered a simple meal. When I sat down i noticed the next customer. He looked a little down and out, not necessarily homeless. He couldn't afford his meal and Crystal offered to pay without batting an eyelash. Her kindness ans generosity is rare these days or maybe that's just texas. Either way to touched my heart. I believe she was the same person who helped me the night before, her smile and attitude stuck out then as well. I'm glad to see whataburger has such a caring person working for them. Keep her and give her a raise because she's priceless. read more

They could have told me no, that they couldn't make the burger like the location on Belt Line did. But instead I got a stone cold burger, like it had been in the fridge. Two bad experiences back to back. Will not be coming back. read more

Slowest Whataburger I've ever been to. Waited 15 minutes to get food and there were only 4 cars ahead of me.

Theo the manager and his crew were very polite and provide great service. The hamburgers were tasty and I like that the burgers measure 5 inches. I also had a vanilla milk shake which was very rich. read more

I frequent this particular establishment because of its friendly staff. Managers great. I feel like Norm at Cheers. Todays visit was not great. Place was somewhat busy. No one at the counter. Nobiggie for me. I understand. After some yelling that there was a customer at the counter, a unfriendly clerk grudgingly took my order. It is 9:35am i requested a honey butter chicken biscuit. The lady says, "We dont serve breakfast anymore. No more. Just no more." Okayyyyy. I ordered combo whatever. I sat down, and waited for my order. 5 minutes later, As I began to eat, this older gentleman sits down. He is brought a breakfast taquito and a coffee. Really? That has egg. My wonderful, dreamy Honey Butter Chicken biscuit DOES NOT. read more

Whataburger - My receipt showing time - Burgers Near Me - Irving, Texas

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Dirty restrooms, understaffed & 37 minutes for 2 honey butter chicken biscuits. Skip this one and keep going.

Every man dies...but not every man lives...and if they haven't had Whataburger what are they doing with their lives. I'm an atheist but if Whataburger were to start a religion i would be the Tom Cruise of Whataburgerism. I love my mom but if Whataburger told me to slap her I would backhand her without hesitation. That burger meat made love to my mouth hole and left me yearning for. Visions of Angel's rained down upon me and showed me ecstasy that can only be attained through lifetimes of meditation. I must now bask in the aftermath of this glorious beautiful cow carcass and pray that if I am reincarnated as an animal that I can pleasure a person the way that piece of art satisfied me. read more

They're very clean here. Very nice. I'm really glad they put this location here. I drive to the airport a lot.

Awful!! Took 30 minutes in the drive through and the order was still wrong!! No napkins! No ketchup! Awful!

I love greasy burgers and fries. But I love the burger to be greasy, not the bun. My bun was soaked and I ate inside so it came from the kitchen like that. The burger didn't taste good at all. Salted fries are good also, but unfortunately these fries weren't salted. And lastly the girl behind the counter sounded like she had a mouthful of marbles. I ordered a Monterey Melt and her response was was a single word... "melt" and I said "yes, Monterey Melt". She repeated "melt". And I repeated my order. This went on 4 times until I finally figured out she was saying "meal", as in including fries and a drink. But with her blank stare, I'm guessing she could have kept up that witty banter all night long. read more

The person that took my order at this Whataburger tonight was rude and would not listen. I spoke slowly and clearly and he still didn't understand. They then completely messed up the order and my sons burger and my burger had the wrong ingredients. The buns and meat were also cold. We also ordered 4 apple pies for my wife and family but when we got home there were no pies at all. My family and I have been going to Whataburger for 20 years and honestly this is the worst service we have ever experienced. read more

I went to Whataburger today I am now pissed off no one came to the Mobile order stand when I ordered my food 10 to 20 minutes ago I sat there for 30 minutes and no one came to the stand I am writing this one star because the cc my favorite place and now I'm never eating there again read more