Awful pretzel. Very doughy inside. Not at all appetizing looking. Wondered how long it had been there. I didn't see it when handed to me, as it was placed in a bag and the bag was rolled shut. Very over priced. read more

This location is hopeless. They had absolutely nothing that we wanted to order 5 minutes to 5 pm on a Monday night during the holiday hustle and bustle. I asked if I could order it and we would wait, your young female employee let the kid on register walk almost to the kitchen before calling him back and saying the kitchen isn't making anything else and wouldn't be making anything else, talk about terrible customer service. Instead we went to the kiosk location upstairs, ordered everything we wanted and the total was nearly $80!! Insane! One pretzel bites, 2 pizza bites, 1 mini cheese dogs, a few dipping sauces and 3 frozen hot chocolates. The inflation struggle is real and all you get is stale, falling apart super oily bread, the frozen hot chocolates were bomb. Also the service upstairs at the kiosk is exponentially better than your location on the ground floor. read more

Always great. Grabbed a cup of pizza bites but it seemed a bit pricey ( 9.99) Still great and satisfied my craving. Service was good as well. 5 stars read more

Came in today with my family was about to spend $95.00 dollars and they said they don't bills over $100.00 so I asked Jose the cashier if I'm buying $100. To take it he said he would get in trouble by manager. After that he gave me my food and fresh pretzel came out I asked him politely if he can switch the one he gave me to a fresh one and stated no, than turned around and started laughing with his coworker. He gave my drinks and I told him be more professional and don't be laughing in front of your customer learn to be more respectful. read more

Wetzel's Pretzels - Pretzels Near Me - Temecula, California

I love wetzles pretzels, and yesterday my fiancé and I went to the location next to zumiez and I got the new s'more's bitz and the mango popper boba, and holy smokes! The bitz were warm, gooey, chocolatey goodness. The line moved fast, and it was busy! The s'mores bitz had Ghirardelli chocolate drizzled all over. The mango popper boba frozen lemonade was so refreshing! It was like drinking a lemonade with the sweetness of mango. There was even mango chunks on top. I would recommend both! The ambiance was busy! So many people for it being thanksgiving break, but worth it! read more

Wetzel's Pretzels - Mango popper boba frozen lemonade - Pretzels Near Me - Temecula, California

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Honestly the workers really don't care. It's a weekday there's like three employees behind the counter and it still takes a while for them to acknowledge you and somehow their food is either out in the middle of the day (you serve one type of food how are you out of that? I see the ingredients behind you) or it's old and stale. Used to love this lil place but the employees really don't care or want to work it seems read more

Way too expensive for what you get. Almost $20 for pretzel bites, cheese, and a medium lemonade. ‍‍‍ read more

Wetzel's Pretzels - Prices are unreal. - Pretzels Near Me - Temecula, California

Does not even deserve 1 star, a bunch of teenagers behind the counter not paying attention at all I had to wave them down to get helped. I ask for the hot dogs and they give me this cup and charge me 8$ for it. I will not be coming back! Service was terrible, so is the food, it is obviously old and doughy. Would leave 0 stars if I could. Absolutely tragic experience. read more

Wetzel's Pretzels - This is what I was given in the bag I paid 8$ for. - Pretzels Near Me - Temecula, California

Slow service and dry... very unfortunate because I was hungry and probably would have eaten about anything in that moment. Customer service is definitely lacking as they're more worried about doing other things like prepping to close (early) rather than taking care of customers. read more

Horrible service very soggy pretzels and very horrible staff the staff made us pay five dollars for two cheeses. He didn't even give us.

Be aware if you put in an order through any delivery services and WETZEL PRETZEL makes mistakes with not putting the items you have already paid for, then they will not honor your order and deliver what they did not send by their mistake! The only option is for you to drive to them to get your items or a refund! read more

Omg it's been 4 days and I still have diarrhea!! Sounds gross but yup!! Only thing I ate and I started with stomach issues, my husband had one too and he has the same s$&@" going on... wth??? We ordered peperoni pretzel, and I REGRET IT!! I've never had an issue with wetzel pretzel... before ordering I noticed the pretzels smashed in the glass..I didn't think much of it.. I told the girl to give me 2 that were on one side *not smashed...the glass was full of pretzels and they kept making more..never seen this before! So I don't know if they were old.. doesn't finish it, it was more salty than usual and greasy.. Awwww!!! Want this pain to go away... sucks!! Becareful where you eat! Can't trust any place anymore. So you know, my stomach is not sensitive..trust me!! I've had lots of different foods and I don't get stomach pain that easy.. nor damm diarr#&@*... read more

Me and the wife love Wetzel's Pretzels and always enjoy their food after a long day of walking around the Promenade. The staff is friendly and know how to make some good pretzels. My favorite has to be their jalapeño Wetzel dogs which always taste fresh. My daughters love to get their cinnamon wetzel bits. One thing however is that it is not cheap and it only seems to get more expensive every time I visit. I paid almost $30 for two wetzel bits, a wetzel dog and two drinks. I hope it doesn't get too expensive to the point I stop coming here. Great quality food however and awesome customer service. read more

Wetzel's Pretzels - Pretzels Near Me - Temecula, California

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Staff there today around 1pm, was on point! I asked for extra salt and they delivered without hesitation. They had a great attitude and the work atmosphere felt cohesive, which made for a very pleasant experience. read more

There should be a ZERO star option. -Kiosk location outside of Old Navy- I stood there and watched while a young man made a fresh batch of wetzels bits, which looked lovely and that's what I decide to order. I told the young, tall, Africa American boy at the register that I would like one of the fresh bags of wetzels bits that had just been added to the warming tray. He said he couldn't sell them until the old bags of bits were sold. I repeated myself, thinking surely he didn't understand me. He looked somewhat dumbfounded and said again, "we can't sell the fresh ones until the old bags sell". Very disappointed, I walked away. read more

Took my daughter to the mall and she tells me mommy it's summer break take me to get a pretzel. We get line to enjoy these yummy pretzels. I get to the counter and ask if they have any cheese ones or jalapeños Cheese coming out. Anelia was nice but then some girl in a yellow shirt came and rudely said "what you see here is all we have. There is like 6 pretzels plain and pepperoni nothing else, they look like they have been sitting there long, they look OLD! So I say okay when will you have some more? With an attitude she says "it will be 15 min". They didn't offer for me to pay. I had to ask if I could pay and wait. That's what I did. It was like they don't want my money . There was a long line of customers. I know you lost some due to not having anything ready. Where has the customer service gone? There was a girl with blue hair on her phone most of the time I waited. I hope you fix the customer service. Will I come back probably yes! read more

Wetzel's Pretzels - Almost empty, About 6 old pretzels - Pretzels Near Me - Temecula, California

The worst service. The staff on mondays around 4pm are just lazy and rude. They need better training. Waited almost 35-40 min for pizza bites while I overheard the cashier tell other people that the pizza bites would be a fast 10 min wait. Through all my waiting the girl from the back came to finally hand over the bites and she just tossed them over with no smile or no eye contact, didn't say one word, but yet she was chatty Kathy in the back. While the whole time I was waiting with my two children and the staff is behind the counter just talking about gossip and life. The cashier is horribly rude, she needs a different position if she can't be nice and communicate. I suggest janitor. From now on we will no longer go to this site. If you can avoid it, I suggest you do. At least with this staff working. read more

All the wetzel dogs were burnt in the display so I picked the nicest looking one. It was still burnt, but at the bottom. I scraped it off and ate it but it was definitely a lot less dough. Hot dog itself was good! The workers seemed nice and acknowledged me pretty quickly and the service was also quick. read more

Wetzel's Pretzels - Pretzels Near Me - Temecula, California

I don't judge people or businesses by their mistakes. I judge them by how well they fix a mistake. Yesterday I had purchased several pretzels, and I came home to realize that I was missing one. Manager Calvin corrected the situation today when I explain to him the situation. They definitely deserve my business. Aside from that, lightly salted original pretzel with jalapeño cheese is the best read more

I went up to get a drink at 10:46am was told they nothing opens till 11am and at 10:51 someone walked up and they had no problem helping them. They turned me away and I'm sitting right in front of them and they helped the next person that walked up. read more

I went recently and there was a worker named Samantha, she had incredible customer service and was speedy, kind, and overall a great employee to have. I'm tempted to come back just for her customer service. Overall amazing food, a little on the pricey side. But you can't beat that customer service. I recommend to all. read more

Aside from having delicious pretzels of all varieties, they always have such great customer service. If the line is long, it moves quickly and their employees are friendly and prompt. read more

Horrible service, management please train the cashiers to be more friendly to have customer service, we love wetzels pretzels but today we had an ugly experience, we came for some dog bites and lemonades and LESLIE was very rude, the cashier didn't get our drink right when Leslie gaves us our drink I told her it was the wrong one and she gave us a big attitude, she was super RUDE. read more

Wetzel's Pretzels - people in a mall - Pretzels Near Me - Temecula, California

It's a good little place to stop at to enjoy some Wetzel goodness. On the second level of the promenade mall with seating to rest your weary selfs during a shopping excursion. My grandson's favorite are the cinnamon pretzels. I like the lil hot dog bites and the large jalapeño pretzels with cheese sauce, oh my so good. I don't have them often but they sure are good. The items we have ordered here are always so fresh, warm and delish. The service is always quick and efficient. I will keep making this my go to stop when with my grandson needs a tasty treat and a break during shopping madness. read more

I have been to Wetzels Pretzels more times than I can count with fingers. I even knew the old boss. Kevin was a super joyful man who knew how to run a fast food restaurant. Unfortunately, I have no idea who is running the place now but may I say it is awful now. I go to grab a pretzel and immediately the cashiers are clueless with what they are doing or seem to be annoyed all the time! I tried to give this place multiple chances but the food is always stale and cold and with the ridiculous prices I'd rather spend my money elsewhere. I asked for a garlic Parmesan and they are out of Parmesan, the other time they were out of dogs, like seriously? It seems like they are always out of something! I'd be fine with it if it wasn't for these new workers always having horrible customer service. Definitely won't be returning back to this location. read more

I went to the one upstairs and purchased a pizza pretzel and cinnamon bites . A girl named Alexis asked if I wanted a drink I replied no that would be all so I would assume that would obviously say I was done with my order . She asked for my card and then just lays it on the counter in plain view ! She leaves to get my food and when she returned she swiped my card . I asked her why did she ask for my card and lays it on the counter for people to see when she wasn't going to swipe right away ? She replied that sometimes costumers add more to the order? REALLY! I explained how easily someone's information can be stolen and I was not happy she did that . And I did say to her that was all! When you hand your card to a cashier your trusting them with it . Don't place it on the counter then walk away! Will not be going back . read more

so good but i don't understand why tf they had to get rid of apple pay... like it's 2022 who tf is paying with cash... it's also so humiliating when you spend like 10 minutes of your life in that line say your whole order just to pull out your phone and hear the words "we're actually not accepting apple pay at this time". gives me no choice but to just walk away and not say a word read more

Horrible place, no business ethics. They advertised try new almond crunch pretzels with sweet glaze. Had to wait 10 mins. Rec'd...doughy undercooked, when I approached about no glaze, the girl says oh, $1.28 more....well I just paid you $5.78 and advertise with glaze...she said owner knows, doesn't care if false advertising. So I got half cooked doughy crap with no glaze...look at picture. BUYER BEWARE...do not support crooks who falsely advertising, serves crap and rips your purses off. read more

Wetzel's Pretzels - Terrible company - Pretzels Near Me - Temecula, California

There's nothing like a Wetzel's pretzel and a lemonade. The flavor of any of their products is unreal and very addicting. I was actually a vegetarian for 8 months and they got me with their hot dogs (in my defense I had just started working in the mall and only had 10 minutes to grab food after a 10 hour shift between two jobs) anyway- it was worth it. The employees here are always pretty friendly and if they're out of something, or the item you want will take too long they generally substitute other items (that sometimes cost more) for the same price. The counter is generally clean and condiments are well kept. read more

The employees literally NEVER smile. I used to only come here for a the $1 mall employee drink. Now its $1.25 but I don't come as often. Soda's bad anyway. None the less the employees here are not friendly, they move in slow motion and often stand around doing nothing when there is a line of 10 people. The manager of both Wetzels in the Mall is a very friendly smiley man which is why it is so hard to understand why all the other employees are so blah. What gets me the most is that there are usually 3-4 people working at a time yet only 1 person handles everything, with the exception of one person occasionally making more pretzels. The person takes your order. gets your pretzel, puts whatever topping on it if necessary, gets your drink, takes your payment all the while someone is usually sitting next to the booth eating their lunch, and another stands next to that person texting or talking to them. The prices are ridiculous its close to $4 for a pretzel. However, they do often have coupons that you can pick up at the Guest Services booth just down the hall from their upper level booth location to bring the price down to just moderately expensive. So dissatisfied with this location the last time I went there I waited in line for 13 minutes behind 1 person so I could get a lemonade for my dry throat. I even mailed in a comment card to their corporate office. read more

My go-to pretzel is their grateful garlic! It's so cheesy and garlicky and so full of carbs! Everything I love! Another favorite of mine is the almond crunch with caramel dip! I did not give this place 5 stars though because sometimes, their pretzels are hard and taste kind of stale. Their service is always good and they're really quick. Also glad they added chairs and tables for customers to enjoy their food! read more

These guys have the best pretzels around !!! Selection is amazing and I especially love the small bite snack pretzels. There is almost always a line but it goes quick. I would always recommend this particular storefront because it's clean, professional and the quality is great !! read more

Food was bad line was long they didn't even toss my crunch bites they just threw a bunch of liquid in a bag I just wasted 6$, no napkins I'm highly disappointed first time getting something in like 4 years from this spot and not again read more

Big disappointment at this kiosk. Apparently they don't serve the pretzels. They only serve the hot dog and pizza bites. There was some attitude by the cashier toward us as we seemed confused. We ended ordering and to our surprise was the total cost! read more

Wetzel's Pretzels - Pretzels Near Me - Temecula, California

How come it is that whenever I go there, their pretzels are baked to long, making them hard and tasting burnt. Never fails!

This place is great, I totally crave these pretzels! I recommend you go to the kiosk location not the one down by Macy's because the pretzels are made better at the kiosk in my opinion. read more

Rude when we asked for a rag to clean off the table so we can sit and got cashier being rude. Then to make it better not only does the chick give me the wrong change but gets pissy I counted my money after she gave it back to me. Nice guys read more

Located in the promenade mall. They have the best, and I do mean best, mango lemonade! Marry this delicious beverage with pretzel bites and your mouth with thank you! Friendly staff, fast service and they take the smart card! read more

Wetzel's Pretzels - Pretzels Near Me - Temecula, California

I was there with my daughter on Saturday June 30 at the cart one, and my daughter ended up getting food poisoning from her Wetzel Dog. We wont be going there anymore. She's 11 and was throwing up, had a headache and the chills for 2 days. It was horrible. read more

The only food stop in the middle of the mall. So after a meal at the food court, I'm forced here by my belly to get a wetzel dog and a drink. read more