This is my first experience with renting a storage unit and I am so very happy and satisfied. The facility is immaculate. I could honestly eat off the floor. As a single woman, I always feel extremely safe - there is always a helpful staff member downstairs and the lighting it great. The I began renting in June and the temperature was always comfortable - it's now December and I've been warm and toasty. I think that the value for your hard-earned money is well worth it. read more

Jaqueline at the Tuckahoe Westy Self Storage was a fantastic help today with getting me into a storage unit in the bigger size that I needed. I had rented at another storage place on Central Park Ave that was cheaper but it was so dark and smelled like mold even though the building is new. I also once used the place across the street that was like a dungeon. Dreadful. The light and the air quality at this location is divine! It's like the Taj Mahal of storage. I will never park my belongings anywhere but here. I love this place! Thanks again Jaqueline for all of your help! Much appreciated. read more

we are very happy with Westy's Tuckahoe. the facility is clean and we'll runs. there is always a conscientious and polite person at the desk. they are very nice and helpful. i particularly want to give a big shout out to Rose, who is always on hand to help and advise. thank you, Welty's for the safe, clean, and pleasant facility you run. thank you also for hiring such quality staff to help run the place! read more

I have been happily acquainted with Westy's employee, Rita Pereira, for several years now in connection with my storage unit use at your Tuckahoe location. Interactions with her are always positive and met with a smile. Rita is consistently:  Cheerful, efficient, resourceful and thoughtful in all of our customer service interactions. She is a pleasant, professional representative of your firm . Additionally, she excels at delivering much-appreciated personalized attention, such as: accurate relay of detailed account information when requested. She also regularly provides kind courtesies, ie., congenially offering water whenever I am there. No matter the request, I have found her to be receptive and agreeably cooperative. Further, though she is young, she possesses a mature, high-quality work ethic that is certainly appreciated. Always a pleasure to deal with her! read more

I came to Marriott hotel about a month ago. I've had a lot of stuff I couldn't fit in my hotel room. I met Rita , who was extremely pleasant and helpful and I was surprised to receive discount. The storage looks like a museum with the art pieces displayed on the walls is very clean and climate controlled. Everybody who works here is very pleasant and helpful .I will miss this place when I will have my own apartment and no need for storage anymore. read more

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Transitions can be stressful but a great storage facility can ease the process. Westy's self storage in Tuckahoe NY is clean, well managed and professionally staffed. I primarily interacted with Rita who answers the phone with a smile. She handled questions clearly and completely putting me at ease. She knows her job inside and out, even guiding trucks safely on to the loading dock. From start to finish, she made my storage experience feel seamless. She and members of the management team go the extra mile, creating a highly positive customer experience. read more

I've had a unit herefor a few years now. There are cheaper facilities but you won't find the kind of service and welcome that you get by Rita. Always efficient and helpful. A real pleasure to deal with. The facility itself is immaculate, safe and well laid out. read more

If I could give this facility zero stars, I would. Although the storage space is clean and safe, it is quite expensive. But that is ok. The real issue is that the management only cares about how much of your money they can keep. With more than 30 days advance notice (not required by Westies, btw) we moved out just a few days afer the start of the billing cycle. No one there mentioned that their policy is NO PRO RATING of the monthly charges. We only discovered this after we moved out, and we tried to negotiate with them for some concession as we had just paid an entire months rent, to be told that "by law we cannot return any rent to you" and "you should have read your contract". We are good customers - not only had my husband and I had storage space there for more than a decade, we have never missed a payment or even been late. To be treated that way was unconscionable. It was like talking to robots. Bad robots. Westies, you may keep your tiny-print rules to the letter, and use them to justfy keeping our money, but you are losing our future business and that of many of our family members as well. Your customer service is simply insulting. It is not service for your customers at all. read more

I cannot say enough good things about the Westy self storage in tuckahoe ny. My elderly uncle went to live with my brother and I had to quickly find a place to store some of his furniture. I wasn't sure how long I needed storage and frankly I wasn't sure what I was going to do!!! Since I live near tuckahoe and have past the Westy self storage I thought I give it a try!! Well, lucky for me that I called them. Not only was I able to find a place to store my uncle's furniture but they were so helpful in finding me the appropriate unit. The place is beautiful!!! I know it sounds strange to call a storage place beautiful but it is.. It is immaculate and bright and climate controlled . Not only is it affordable but the entire staff are so polite and helpful!! I swear I could live there!! Do not hesitate to go to Westy in tuckahoe,ny. You will be pleased!!! Cathy read more

I just closed out my unit, having rented here since 2008 when my daughter started college nearby while we were living abroad. Though we did not access the unit frequently, we always found the facility to be spotless, bright, and very well run. In addition, contrary to an earlier review, my account was pro-rated to the day we moved things out, with absolutely no hassle, and no advance notice was needed. It was a great experience. read more

Much better than the CubeSmart that is across the street (I used to store there until there was a break-in). It's cleaner, and seems more secure. That being said, the hours are awful for a storage facility. They close at 6pm on weekdays, so if i need a few hours after work to pick-up or drop off items, it just doesn't cut it. And the Sunday 11:00 AM to 4:00 PM window is just too tight. I'd like to get things out of the way early Sunday mornings. It's probably their way to keep a reasonable price point, but those hours aren't especially convenient. Another concern is that they really were NOT at all helpful when I requested to be moved to a storage locker that was closer to the elevator and lower floor. I've both stopped by the desk, and made phone calls. They put my name and number on a stack of index cards with similar requests. I was informed that when a space opened up, they would get in touch with me. That was two years ago, and I still haven't heard from them. read more