Excellent customer service with nicole at the pascack facility…read more She always is willing to help

This is the worst company you can ever deal with ,they are very deceptive and the customer service…read morefrom the 800 # is horrible.They charged me some crazy late fee,meanwhile I only had the unit for 1 month,apparently the late or auction fee was because I rented the unit on 8/30 with the first month free and I was told I owed 1 day ($20.62) for the last day of August.On 9/30 I'm told the unit is going into foreclosure and I have to pay a $62 and change late fee, to avoid auction.I immediately call the toll free # and talk to a rep ,I pay the stupid fee and was told they would put a request for a credit to my account for the upcoming next month's payment.Guess what happened ,if you guessed they didn't credit me the $62 and change late fee your absolutely right,not only that they raised the rent almost 100 dollars for a shabby outside simple 10x20 unit.This doesn't even seem legal.I feel sorry for the customer reps,when you talk to them they seem well meaning ,but they can't seem to justify these unreasonable fees that they're enslaved to enforce.I used storage facilities in different parts of the U.S. while deployed overseas in the U.S.Navy in the early 2000's and have never dealt with this type of deception with any storage company.Dealing with Public Storage Corp.has really been an eye opener.

Finally getting to sharing my feedback on Extra Space Storage. This is not something I'm jazzed…read moreabout because the customer service in the beginning working with their team was super solid. Perhaps I'm naive but I really felt lured in by the reviews and initial low price offer. I had never rented a storage unit before. I had some apprehensions due to what I've read about bait and switch practices. I'd hope I wouldn't be a victim of this behavior...but alas that was not meant to be. I was initially pleased by the discount proposed after first touring the space in the fall of 2020 but just a few weeks later the price increased by the time I signed the contract. That should have been the first red flag. In the ensuing months, Extra Space increased my space rent by 20% after 4 months and another 20% 9 months later. A whopping 44% in just over a year. Extra Space has consistently raised our rent. They give you a big discount at first then in 6 mths raise your rent and again at the 1 year mark. Here's the breakdown of my costs to date with the company: 11/20 -- $157 02/21 -- $186 11/21 -- $248 6/22 -- $285 * 3 days after my online review (nice)* I know they will give you the legalese "pursuant to your agreement...you're on a month to month"....blah blah blah. The storage companies know it's a hassle for you to move again and take advantage of that. Of course they can stick w you the fine print but it's still shady business practice to raise your rates so quickly and so high. :( UPDATE Three (3) !! days after posting my feedback, Extra Space Storage increased my rate again by almost 15% ~ another $40. Methinks it was retaliation for this review. I find the timing of the increase VERY coincidental. I posted on 6/24/22 and they generated one of those pesky rate increase postcards on 6/27/22. Can't prove it obviously but it seems evident the business owners wanted to be punitive bc I gave them a less than stellar review.

One top notch place, I highly recommend Extra Storage Space ( Nanuet). It is managed smoothly and…read moreefficiently. Ken and Chris are a pleasure to deal with. I recently had a hiccup with one of my storage spaces. I called spoke to Ken, within minutes it was rectified. Ken to the rescue!! He is reliable and takes pride in his work. I appreciate your service!!

Since Safeguard took over, my experience has been awful. I had questions about my contract renewal…read moreand have been waiting close to a month for the manager to call me back. I've called the store multiple times and the agents there assure the district manager will call me back, but he has not. Safeguard no longer offers any customer loyalty programs like their predecessor did, will not allow you to pay for the entire year and raised prices immediately. I would NOT recommend doing business with a business that does not value or respect their customers, and that is exactly the impression I am getting.

The worst self storage I have ever used. When it was cubesmart i never had a problem with…read morecallbacks, a late payment understanding, nothing. This company takes over and from the get go I've been screwed with money. Due dates changed, and believe me, they were on the positive end of half a months payment. They raised rates by $50, regardless of them saying we were notified. (This is an illegal percent to raise your rate) To get them on the phone, or a call back? Impossible. Trying to sort out payments through and after covid nonsence - forget it, your bill goes up day by day while you're calling and leaving messages. Even the Res center will email them and they don't call back. This company is a scam. As soon as I'm back in the area, I'm moving my possessions out. DO NOT STORE YOUR ITEMS HERE.

the owner is a great Man. willing to work with you if you have a problem. paying the Storage. We…read morehave been using this facility since they opened we are one of the first customers. Never had any problem with my Staff. they are awesome. Period!

From the owner: Ramapo Self Storage offers 24/7 access, and drive-up access in Pomona, NY. Located at 105 Ladentown…read moreRd. Rent your unit online.

What a nightmare! got there at 645pm when female employee was locking the door , I explained I was…read morethere yesterday asking if I could come before closing at 7 to pickup a bit earlier and avoid the mobile pickup. She says we lock the door at quarter of. Male employee comes to door and many words exchanged including " bro" and " I don't get overtime" and " come back tomorrow " . She says your key is right here you're all set and they lock up again before 7 pm. I let them go home , my mistake. Stood in the rain for mobile instructions and , lo and behold, the only cargo van that is double parked and blocked behind another is MY rental. Add Incompetence to the lousy lazy customer service. Yes, I called next day and got the refund , store manager was very nice and I appreciate that but I was leaving at 6am next morning with all the furniture so "come back at 7 am " was impossible..... really incapable and avoidable issues here.

Horrible place. Do not store here. My boyfriend and I cleaned out our unit and went to the front…read moreoffice to let them know it was empty and we would not be renewing for November (it's currently October). When we got to the front of the line, the obviously incompetent woman who was at the desk asked us to move aside for a man who had just walked in and wasn't even in line. My boyfriend then told her that we are next in line and we just need to close out a unit and would be quick. She ignored him and again asked us to move so she could help the other man. At this point my boyfriend got reasonably upset and her response was to say "I don't like your attitude so you can move to the back of the line". Once it was finally our turn again, I took over the conversation and calmly let her know that our unit was empty and we will not be renewing for November. She said okay and said she'd cancel it and that was the end of it, or so I thought. The same day, after leaving the store we received a notification from my bank that U-Haul had taken the funds for the month of November out of my account. Absolutely horrific. Not only was this employee rude but she also committed theft. DO NOT USE THIS COMPANY LOCATION EVER!

My partner in crime Tammy had to move recently and as we all know, moving is nothing anyone…read moregleefully jumps for joy over and says "Moving?!!! sure sounds GRRREAT!! with a big thumbs up. So, we of course had to find a place to store all her worldly possessions and CubeSmart over the "Hill" from her place was suggested, so off we went to get her a unit. We got there just as it opened and Michele was all smiles and super friendly, gave us all the particulars we needed to know and showed us a few cubes. We opted for a unit that was split into two smaller spaces 1 for furniture and the other for her other "stuff". They have nice flat carts to transport stuff from the truck or car to the inside endless hallways of storage units. I will say this, they do have a free truck you can use to haul larger items, and we would have loved to have been able to use this, but because they do not have a night key drop box, the CubeSmart the truck must be rented when an employee is on duty. Sadly we missed this opportunity by 1 minute- literally 1 MINUTE, so we had to go to U-Haul- that's in another review. All in all a good experience and Michele was a gem!

This will shock you!!!!…read more On 8/1/2019 at 444 west 55th street I received this letter On enquiring what conflict of interest no one explained to me. The same Jordan here could not tell me what conflict of interest he is talking about. On 7/29/2019 I reported Seklou displayed the best of arrogance, abusive tone, keeping me on hold for hours , imitating my accent, laughing at the background while I was on hold. I emphasized the importance of staff being professional and the worst thing is he refused to allow me to speak with Rita who was very very nice. Is that conflict of interest? It is reporting a horrible service from their employee. Rita was very professional and polite. The discrimination is real but I have resources to deal with this company for its behavior but let me share this email with you On the same day at the same time a wonderful gentleman called Lewis and a lady called Cathy who sent me the quotation which was confirming that the store can help me with no problem Regards Dr Thandeka Mazibuko