After more than four years as a paying customer, I am extremely disappointed with StorQuest's…read moretreatment of loyal customers. My rent has been raised repeatedly--far beyond reasonable market adjustments--and every attempt to address these increases has led to the same dead end. I contacted the manager at the Thornwood location directly, and even they were unable (or unwilling) to help me, simply giving me the same phone number every other representative has provided. Anytime you call this number, you are never able to speak to an actual person--you are sent straight to an answering machine. Since July 12, I have called this number 6-7 times, left detailed voicemails, and have never once received a call back, voicemail, or email. My most recent rent increase went into effect today despite my repeated efforts to speak with someone before it happened. This is not just poor customer service--it is blatant disregard for the people who keep this company in business. StorQuest seems to have no problem taking more money from long-term customers while making it nearly impossible to reach anyone in a position of authority who can actually resolve an issue. The lack of accountability, transparency, and basic respect for customers is unacceptable. I will be moving my rental unit to another facility and strongly advise others to think twice before trusting StorQuest with their business.

I rented a unit last January, as I was emptying my parents house. Their contract states that they…read morecan raise the rent at will. And they have. The unit was was 325 last year, and is being bumped to 545. In 15 months, that's close to 70% increase. We'll be moving before the rate increase starts. Ridiculous, but I guess they can fill it up. But be warned, that they are very quick to start increases.

I have storage here because I needed one after moving out of my apartment. This place is secure,…read moreclean and very nice storage spaces. You have to enter a code to enter. They have dolly's you can use to move your things. It's a pretty big storage place. I'm happy with my experience here and the hours are reasonable like 6am to 10pm everyday, even Sunday. These hours are very helpful for people who work like myself, I can go before or after work because the hours make that possible. Pricing is also realistic based off what they offer.

DO NOT GO HERE Employees are nice enough and the place is…read moreclean and convenient but corporate are out of their minds. Total scam business. They raise your rent every 6 months by 40% to 50%. Because of a huge increase over the summer I moved to a smaller unit in the building figuring it would be cheaper than hiring a moving company to go to another company. New rent seemed reasonable in September - just got a notice that it is going up 45% from $178 to $258. Where do they have to nerve to keep increasing at these rates. I am going to move. I heard Westy in Elmsford is good and they guarantee rates for two years. DO NOT RECOMMEND

So, it was my first time renting a storage unit and before I got to Safeguard, I had called a few…read moreplaces. I visited Safeguard first since it was close to me. It was clean, organized, and Christine was the person I met when I got there. She was very nice and was very patient in helping me understand the process and what I like to call "Storage Lit" was a very pleasureable experience for me. I wound up getting a rental that day and it was super easy. I highly recommend this place and will save you the leg work... the others in the White Plains area are dingy, smelly, and are old so there is lots of dust and smelly carpets. This place cannot wven compare to the others! Ask for the deals they currently have. You get a nice break in the beginning but your contract will go to regular pricing once you have determined the package you get. You will be very happy here!

DON'T USE THESE STORAGE UNITS OR DO IT AT YOUR OWN RISK! Purchase the highest priced insurance…read morethey offer! I opted for the lowest insurance which garners you only $2,000 recovery if, in fact, you need it. Boy did I need it! That $2,000 didn't cover the bed I had to replace as my 'new bed stored there' was destroyed by rodents as was my three piece couch, the majority of my clothes, pillows, carpets, basically everything had to be tossed. I spent $300 plus a month FOR NOTHING, and management couldn't care less and would not right that wrong. The place is disgusting, in spite of how clean it looks. BUYER BE WARE!!!! Look at pictures I posted of the damage to my property on 6/2/2017. I am still reeling from it as I've been without a couch since. Awful service. Did not come through when needed, no reimbursement, absolutely nothing. No skin off their chins. DISGUSTING.

NEVER use this storage facility. I paid more than$13,000 to keep my belongings safe and clean for 6…read moreyears. Upon my return I discovered there was a water intrusion making all contents moldy/mildewed, AND a rodent infestation, with mouse/rat feces strewn throughout my belongings. Save your money for a family trip and simply put a tarp over your storage goods - they will be as adequately protected. I'd give a negative score were that an option. S.M.

First off, praise to the young woman who was the site manager. She was informative, professional…read moreand concise. I am moving to this site because the place where I was became an unfriendly environment. Looking forward to Briarcliff Manor being a much better environment.

Tim gave me a fixed price for both packing and moving. His people arrived on time and did a…read morefantastic job. When the moving crew arrived and saw how much stuff we had to move, they got more people to help so we finished by 5:00 PM (rather than stretching into the evening if they had not called for extra help). Highly recommended!

LOOK NO FURTHER. Miller's is by far the best run moving company in the area. I have used them…read moreseveral times and always recommend them to friends and family. On time, great price, amazing staff, careful wrapping. Simply the best.

We signed up for a storage unit in October. Pleasant staff, lovely storage unit. There was a guy in…read morethere who had multiple units and we overheard him talking about how much the price had increased, which should have warned us off. Alas, they raise the rent every few months. Started out at $87 and in less than 7 months, they've raised it to $197. We're taking our business elsewhere. BUYER BEWARE!!!

I was the very first customer at the Hawthorne facility decades ago. I was there until a month…read moreago. Everything that was good had turned bad. By the way, their site adverises 562 5 star reviews, but you should read some of them. You won't see mine, I'm betting. It started with the every-three-months rent increases. If I'd stayed, I would be paying close to $7,000 a year for a 10x15 space with no electricity at a storage site where the front gate hasn't been reliably closed in over a year. The tenant over me decided to store two large bags of ice melt which liquified and dripped into my space causing hundreds of dollars of damage. Another tenant (same one?)) complained that the generator I used to keep batteries charged was leaving "smoke" in the climate controled area. That wasn't true, but I bought outdoor cable covers and moved the generator 30 feet away against the fence. A year later I get a call telling me that "corporate" didn't want anything "electrical" going on and that I couldn't use the generator. Note that I used a Furman industrial power surge protector (for trickle chargers...).Funny thing: at least two other renters used their generators at the same site. I needed to get tree sap off my wife's car and all my cleaning equipment was at Hawthorne. Site manager sees me and says "This isn't a car wash". He also related that another tenant had complained that I had washed a motorcycle there. Horrors! US Storage is at least the fourth owner and operator of this site, and they successfully drove me out. NIce work.

Non existent customer service. After countless emails and phone call attempts I was finally able to…read moreget a hold of someone on their Facebook page by literally typing a . repeatedly until someone responded. Then with out any discussion they just said "we have issued a refund" I said no I still want the items and they said they are not able to sell the products anymore even though they are still on the website. At least I got my money back. BEWARE! P.S. Screenshot of convo attached. (Only removed order number and transaction details

The customer service at this company is so atrocious it inspired me to write my first negative…read morereview. Their system allows a customer to place an order that the company cannot process. Supposedly, somewhere on this busy website they list lead times - but not on the ordering page. Here is the sarcastic and inappropriate response I received from their customer service: "It appears that you do not wish to take any responsibility for your actions - i.e., placing an order with so little time before your event on a holiday week and not reviewing the clearly posted processing times nor our clear cancellation email - both Rush Processing and Expedited shipping were offered directly on the checkout page - processing time is highlighted twice - once in bold on the item page. By your argument, should you choose to operate your vehicle well in excess of any posted speed limit, the fault lies elsewhere since the manufacturer created a vehicle that could exceed the speed limit." A simple solution to the problem, along with an apology for the issue, would have been standard. Clearly, Favor Warehouse receives so many orders from the public that they are above treating people with normal kindness and consideration.

used PIDS twice move to CA & move back to manhattan great customer service, portal reliable…read more pick up & drop off service

I originally scheduled my PODS container to be delivered on Saturday, September 26th. On the day it…read morewas supposed to arrive, PODS rescheduled my delivery to Monday, September 28th. I had already arranged for people to help me move and planned my entire day around the delivery. On September 28th, my delivery time changed multiple times. After waiting and finally calling PODS, I was told, only after the representative did "further research," that the facility handling my order only delivers on Tuesdays and Thursdays. If that is true, why was I allowed to schedule a Saturday delivery in the first place? And why did PODS then reschedule it for a Monday, another day the facility supposedly does not deliver? Because I had already lost an entire day waiting and had people ready to help me move, the customer service representative told me they would request that my container be placed in the first delivery window the following day. It still did not arrive. My delivery was rescheduled twice again. When I called to complain, I was then told that PODS had supposedly emailed me explaining that this facility only delivers on Tuesdays and Thursdays. This was particularly frustrating because I had already complained that no one had ever told me this. I checked my inbox and could not find this alleged email, so I asked the representative to simply forward it to me so I could see the original timestamp. The employee told me "no." I then waited through yet another supposed delivery window, expecting either my container or at minimum a phone call telling me the driver was on the way. Neither happened. At that point, I had had enough and called to demand a refund. I then spent exactly 56 minutes on hold just trying to get a case number. This has been an unbelievable waste of my time. I arranged help, changed my schedule, and repeatedly waited around based on delivery dates and windows provided by PODS, only to have the delivery changed over and over again. What makes the situation even worse is being told after the fact that the facility doesn't even deliver on the days PODS itself scheduled my delivery. The lack of communication, conflicting information, repeated rescheduling, missed delivery windows, and refusal to provide documentation of an email they claim they sent has made this an incredibly frustrating experience. I booked PODS because I expected a professional and reliable moving service. Instead, I have spent days rearranging my schedule, waiting for a container that never arrived, and sitting on hold trying to get answers. Just avoid them.