If your in the business of liquidation and you purchase storage units from this location buyer…read morebeware they fake auctions to make extra money for their facility they fill up the rooms with garbage from the facility ( not belongings I mean garbage from the pails) half eaten food and used bathroom junk then stage auctions to the public and collect money for these units. I wish I can give them zero stars very unprofessional on their behalf they could have ruined a person financially doing this shady business from upper management to the staff for doing this was dead wrong no good luck will come to them

Unfortunately I don't remember the name of the woman who helped me but she was very helpful,…read morefriendly and knowledgeable. I felt welcomed and informed and the facilities look new and well cared for.

I moved here from another storage facility, and I could not be more pleased…read more I will give you my pro tips first: 1- Expect to spend about an hour doing the paperwork, getting the tour and having the rules and procedures explained, etc 2- you can bring your own padlock, but if you do not, you will need to pay $14 to get a lock for the facility. You cannot come back with your own padlock later. I pass 4 other storage facilities on the way to this unit. It is worth the trip. Manager Theo And everyone else inside the office and out are attentive and courteous. The place is immaculate, I have never seen such a pristine storage facility. The bathroom as well. Customer receives a unique code to access the facility. You drive your vehicle in, and park on the right (see video). There are large lifts that you can put your items onto; they bring them up to the floor that your unit is on (assuming it is not on the first floor). You can then take the stairs or the elevator to retrieve your items. Unlike my last place, where you had to wait and/or argue with other customers for use of a dolly, there seem to be enough for everyone, and you check them out in the office. I was driving a U-Haul, and they helped me get in and out, which is above and beyond in my book. All around a great experience. I would highly recommend, especially if you have been underwhelmed by other options in the area.

The service, quality and value is superb!…read more The facility is clean and the ease of driving in is a must. I HIGGLY RECOMMEND

All I can say is do not get behind your payments. They have no concern about the needs of others…read more If you fall behind, they will not work with you to get caught up like me. You will end up losing your valuables. I would not recommend that you use this company after being with someone for over two years you would think that they would have some compassion. So once again, if you're thinking about it, don't do it that is my recommendation. Good luck. I had to select one star because you can't select zero but I'll give them a zero rating. Don't do it.

The system is always down whenever I need to make my payment. They penalize you with a fee if you…read morepay it online or over the phone because you couldn't make the payment in person because the system is always down. The website states they accept cash payments but when you get there the reps say they don't accept cash payments even though it clearly says it on the website. You call customer service and there's no option to speak to a live person. You have to send an email. They pride themselves on being voted the best customer service yet it doesn't live up to the standards.

Good monthly rate and great service! Bobby was very nice and gave me all the information i neededread more

The first paragraph applies to ALL Public Storage locations…read more If you keep your unit for some time, they keep raising the price. After a few years, you'll find yourself paying a multiple of the current online price. What you should do is rent another unit (you might need to find somebody else to rent it for you) and move all your stuff. I would have saved multiple thousands of dollars per year had I realized that all along. Some years back, they had a flood due to a contractor breaking their sprinkler system. They disclaimed responsibility for damage, stating that their contract said they weren't responsible for negligence. Fortunately, my unit wasn't affected, else I would have had to go after them for gross negligence (which cannot be disclaimed by contract).

Sharty did not know how to do her job right. the transfer…read morecorrectly and they kept the money that I had on my old storage a whole month plus they charge me for a new lock already they also kept the new lock also. this bitch is stupid.

I've been using them for about 10 years, and they ALWAYS have 1 elevator out of service. That's…read moreannoying when you have other people who are there at the same time as you and have large items to move. Considering the fact that this is exactly what the business is designed to accommodate, this is not acceptable. Also, the units are dark, so it would be nice to be able to plug in a lamp, etc. Nope. They have obnoxiously placed locked covers on all of the outlets.

Hard to imagine a more successful moving experience. My move from upper Manhattan to southern…read morePutnam County this weekend was nearly perfect. Fantastic crew of 4 led by the highly capable Matthias was prompt, diligent and professional. They handled everything with aplomb and style. Not a small move by any stretch, and with a number of big items (King Mattress, oversize wood mirror and some furniture) - everything was packed and unpacked with care. One of the best business experiences I've had in a long while. Highly recommended...

This was my first time hiring movers and J & G Moving exceeded my expectations! The move went so…read moresmoothly that I highly recommend them. I price-compared a ton of NYC moving companies and J & G gave me a competitive moving quote. Additionally, the building I was moving into required a certificate of insurance (COI) and J & G was able to offer it for me for free. A lot of other companies charge for this. Before moving, I communicated with them via email and they always responded promptly and were very clear about what their moving package included. The day of the move, they called and asked if it was okay if they came an hour early. They were very communicative with me during the whole move. The lead guy (forgot his name!) assessed how many things I had and then discussed with the other 2 men on how to efficiently approach the move. The 3 men were over 6' tall and strong, and they were able to finish my whole move in a little more than 1 hr! I did not have anything that was easily breakable but the men treated my things with care. They provided blanket and shrink wrapping for all of my furniture. Everything was loaded up into their truck very quickly. These guys wasted no time. When I arrived at my new apartment building, they had already started unloading my things. I had my boxes labeled with what was inside (i.e., kitchen supplies, shoes, jackets) and they actually placed each box in the corresponding room. Best of all, there were no hidden fees. They ended up not charging me a processing fee that was included in the quote and gave me $40 off my quoted price. The movers were so friendly, communicative and professional, I will definitely be using J & G Moving again! I also wanted to note that on the day of my move, the street I was moving from was blocked due to construction. J & G movers did not complain or make any mention of that until I had stepped outside of my apartment building and noticed it. These guys provide excellent customer service and I was very impressed by them.

Been standing inside for 45 minutes and they just keep glancing over me and calling everybody else,…read moreI was not greeted once, or asked if I needed any help the woman at the desk literally just keeps looking past me and calling everyone else.

Be alert to this store, they charge you undue fees and charge you more at the end of the closing…read more They steal your money with non-existent charges.

From $268 to $478 - Predatory Price Hikes with ZERO Loyalty…read more I've been a tenant at this storage facility since January 9, 2022. My starting rate was $268.49/month. As of June 2025, I'm being charged $436.00/month, and next month they've already informed me the new rate will jump to $478.00. Let's do the math: From $268.49 to $478 in 42 months is a $209.51 increase. That's a 78.1% spike -- nearly double what I started paying. Average increase: $4.99 every single month, like clockwork. This isn't inflation. This is a predatory pricing model designed to squeeze loyal customers slowly over time, hoping we won't notice. They also refuse to offer yearly contracts, which means: You can't lock in your rate They can (and do) raise your rent as often as they like You have no protection from these constant hikes You'd think being a long-term tenant would earn you stability or appreciation. Instead, they treat you like a cash machine--no loyalty, no reward, just relentless, creeping increases. Ask yourself: Would you sign up knowing your rate might nearly double in 3 years with no warning? I'll be posting my receipts to back up every number. Avoid this place at all costs and places like this. They are not transparent, not fair, and clearly not interested in customer retention. They're interested in draining your wallet quietly and systematically.

Amanda was stellar. Her attention and guidance was so helpful during this rough time for me. I…read moreappreciate how patient she was. I wish I could give more than 5 stars.

I would like to update my previous impression to say that when I vacated my unit, I received…read moreexemplary customer service. Maybe the individual was just having a bad day when I checked into my unit. They explained procedures to me, and I also observed them helping other customers with courtesy and professionalism, showing them units, etc. Pro tip: make sure you know how many steps are involved with reaching your unit. Happy moving!

If I could give zero stars for lack of customer relation skills by this Young Lady who said Her…read morename was "Annalise" I called to pay My Elderly Mother's bill one day late as it's been Alil overwhelming for Us We moved Her 10 hours away to Buffalo and decided to store Her things here. We were one day late and got stuck with a $45.89 late fees. I decided to atleast try to get the fees waived due to it not being intentional. This Woman just said 'NO'.. with no empathy not even caring to explain. So after the shock of plain no I continued to try to explain... She had no interest. I was in disbelief. So I said one day late She said yes She dies not have the authority to do so. I rhetorically asked so there's no one who could wave the fee? She said no with not even a explanation. (What She didn't know is that I've used them before and non of the Staff behaved this way I even used them in Virginia all because of My experience at this location) Anyway She paused and just hung up in My face. Plain out rude. I called back immediately, I said You hung up in my ear.. she said She could not hear Me.. how convenient. I told Her I want to pay the bill. She got the numbers then to frustrate Me She claimed She didn't hear the card number... now How do You get to the end of a transaction then say Tou didn't get the first part. Ofcourse if You didn't get the card number then obvious moving on the the end is kinda impossible.These companies need to do better in training their employees. If We Wes a community do not spend Our money in Your business places You do not have a successful business. I hope Annalise feels great about Herself and Her representation of the Safe Guard brand as soon as We're able We will be taking Our business elsewhere. If You have no respect and empathy You have no business working in Customer Service. To the Manager at this Bronx Blvd location Ofcourse Our reviews may not matter to You but Our actions to take Our business else where will speak volume. Train Your Staff better. To the Own/CEO pay close attention to the People who represent Your brand and remember it's just a pay check for majority of these employees.. they do not have a dime invested their interest is much different. They could care less whether You make a profit or lose customers. PROTECT YOUR INVESTMENTS. As for Us, We will not be disrespected for Our hard earned money.