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    The Lock Up Self Storage

    4.4 (7 reviews)
    Closed 9:00 am - 5:00 pm

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    1 year ago

    Place is clean enough. But beware dramatic price increases as soon as you are off the guaranteed rate.

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    3 years ago

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    8 years ago

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    8 years ago

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    8 years ago

    The place is immaculate, feels like the Neiman Marcus of storage facilities. The customer service is amazing. I would highly recommend.

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    8 years ago

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    I found Safeguard Self Storage and from the moment I called Danny and Christine helped make…read moreeverything go so smoothly. Christine followed up and I booked through her. I went before move in day to check out the space and my new unit and she explained every tiny detail to me including paying for 1 month would give me 2 free and would only have to pay insurance until March. I contacted her on the day of the move and everything was ready for me when I arrived. The movers loaded my furniture while we did the paperwork and the whole process went smoothly. I am so greatly that they made a stressful experience so easy. Thank you!

    So, it was my first time renting a storage unit and before I got to Safeguard, I had called a few…read moreplaces. I visited Safeguard first since it was close to me. It was clean, organized, and Christine was the person I met when I got there. She was very nice and was very patient in helping me understand the process and what I like to call "Storage Lit" was a very pleasureable experience for me. I wound up getting a rental that day and it was super easy. I highly recommend this place and will save you the leg work... the others in the White Plains area are dingy, smelly, and are old so there is lots of dust and smelly carpets. This place cannot wven compare to the others! Ask for the deals they currently have. You get a nice break in the beginning but your contract will go to regular pricing once you have determined the package you get. You will be very happy here!

    WM Movers

    WM Movers

    3.4
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    2nd time using them for moving my elderly father. They are prompt, efficient, priced fairly, and…read morewonderful people to work with. Highly recommend!!!!

    We were looking for a local moving company, initially we got estimates from some of those larger…read morefranchises. We are SO HAPPY that we went with WM Movers! All of our belongings were in an Elmsford storage facility, 3 total units on the 3rd floor. We called Willie and he met us there to look at what we had, and said he would get us an estimate that afternoon. Sure enough, the quote was emailed that day. His pricing was very competitive. Willie was professional & really pleasant with every interaction we had with him. Carla in the main office called to confirm our move date and all information, she was also VERY PLEASANT & PROFESSIONAL! Two days before the move, we had a change in move dates. I spoke with Carla and she immediately confirmed that they would work with us on the date change. On moving day, the crew was there on schedule (even a bit early). They got right to work- these guys were AWESOME! I was nervous that the way we loaded up our storage units, it might have been an issue, but they were up to the task! The crew manager packed & wrapped our belongings with care. The truck was loaded perfectly and right on time! Once at our home, they started on unloading. They even arrived wearing a fresh change of t-shirts on this hot summer day. They placed everything in the house with care, and they finished ahead of schedule! No items were damaged in the process, what a relief. That afternoon, Willie called to see how everything went- even a follow up call, so professional! We highly recommend WM Movers! They're large enough to handle a difficult job, but still small enough to maintain fantastic customer service!

    Solidarity Movers

    Solidarity Movers

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    I was new to using movers and after some quick research I decided to give them a shot. Solidarity…read moreMovers exceeded my expectations! From the very first convo they were easily the most professional and gave me the most affordable quote. Shout out to the dream team of Kurt,Alex & Eddie!! These guys were very careful and accommodating but moving like a well oiled machine. I would highly recommend and plan to use them again in the future

    Summary: + good price…read more+ fast and overall fine service + overall nice workers - poor communication - some unprofessionalism - some damages I went back and forth between 3 and 4 stars, but ultimately landed on 3. I want to provide enough context so anyone considering Solidarity Movers can make an informed decision. Overall, this was one of the better moves I've had, but not one that warrants the 5-star reviews I see here. My husband and I moved from MA to NY due to family circumstances. The move was already stressful before it began, which is relevant because Solidarity was recommended by a friend who had a great experience with them. Given some poor experiences I've had with movers in the past, I felt confident choosing them. Unfortunately, things started off rocky. I completed a video walkthrough, received an initial quote, and then requested a revision. After that, communication stalled. Multiple follow-ups went unanswered, and I couldn't even get confirmation that my request was being worked on. After about a day of silence while other companies were responding consistently, I was ready to book elsewhere and left a review reflecting my experience. Within minutes, owner Zak called me. He was understanding, professional, and genuinely seemed to care about my concerns. Communication improved immediately, I received the revised quote, and their pricing felt fair, so I booked the move. A couple of weeks before the move, I reached out to confirm everything was still on track and asked about payment. I was told, in writing by Mike, that the remaining balance would be due "upon completion of your move." To me, that clearly meant after delivery. The move was scheduled for June 19 with overnight delivery on June 20. The crew was originally expected between 12 PM and 2 PM but arrived around 4 PM due to traffic. Traffic happens, and I had no issue with the delay itself. The crew was polite, worked efficiently, and seemed to handle our belongings with care. Unfortunately, this is where my experience started to decline. While packing, I overheard two crew members make a joke about my husband and me. It wasn't the worst thing I've ever heard, but it was disappointing to become the subject of a gay joke, especially from a company that publicly projects queer allyship. I chose not to make an issue of it, but another customer may have felt differently. Once loading was complete, the foreman informed me that the remaining balance was due immediately. This directly contradicted the written communication I had received. When I raised the issue, Mike acknowledged there had been a miscommunication but insisted I still had to pay on the spot. What made the interaction frustrating was how dismissive he came across. He stated this was standard procedure and said he would investigate the miscommunication, but unless there is another Mike, the miscommunication originated with him. Rather than create additional stress for myself, I paid the balance and moved on. To be clear, I still tipped the crew generously because they worked hard. By the end of the move, they had received $1,200 total in gratuity, or $400 per mover. The next day, delivery was delayed again due to traffic, but the unloading process itself was quick and organized. The crew followed instructions, reassembled our storage bed, and got everything into the house efficiently. After unloading, I was asked to sign paperwork stating everything had been delivered without damage. This struck me as odd because we hadn't unpacked a single box yet, so there was no realistic way to verify that. Like many people at the end of a move, I signed because I was exhausted and just wanted the process finished. While unpacking later, I discovered our $1,500 credenza had been damaged. Two interior shelves were broken, one completely split in half. Several glass items were also broken in transit. Nothing irreplaceable, but damage nonetheless. Could I file a claim? Sure. But after an already stressful interstate move, I don't have the time or energy to go through another lengthy process. Instead, I'm leaving this review so others can make an informed decision. Despite everything, I would still consider recommending Solidarity Movers, especially for a local move. The crew worked hard, and this was far from the worst moving experience I've had. However, the communication issues, payment confusion, dismissive handling of that confusion, inappropriate comment, and damage to our belongings prevent me from rating the experience higher. If you're reading reviews because you're planning a move and trying to make the best decision possible, I hope this helps. Wishing you the best of luck!

    The Lock Up Self Storage - selfstorage - Updated June 2026

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