If I could give Weston a million 5 star ratings, I would. What a fantastic experience--first time buying a new car and it was 10/10. Brad was so helpful and knowledgeable; he helped me find the car I needed, well within my budget. This is the best car dealership around with even better staff!! If you need a car, this is the place to go! read more

I bought a car from weston kia and the sales manager was so nice and I was called family, I got into a car wreck and my car was damaged so I went into weston to try to get another car and trade mine in after it was repaired , the sales manager was very rude and uncaring to me and I will never go there again. I think I'll go elsewhere and purchase a car from the perfect dealership. read more

Always slammed with customers. The service advisor doesn't let you know if your diagnostic will be covered by your warranty. So therefore beware, of a uncovered diagnostic charge. I specifically told my service advisor my touchscreen radio doesn't work and so they performed a diagnostic. It cost me $165.00 because at the end of the day I paid just so that they can tell me my warranty didn't cover my touchscreen replacement nor my diagnostic fee. read more

The sales guys are SPECIAL. From start to finish, they made everything so easy and were very kind and considerate. 100% straight shooters (Nikita and Keith). No BS, great communication, great flexibility. I've spoken to a ton of dealerships and these guys are easily my favorite. Five stars all the way read more

I'll start by saying that the initial process was pretty smooth and no pressure. Which was nice. 1 star because they ran my credit without my permission (i brought my own financing and specifically did not sign their credit documents and told them i did not want my credit ran). Then when i made an issue of it because it's technically fraud on thier end, Ben gave me a lip service about an oil change a full tank of gas for my trouble. Later down the process after everything was signed i found out that comes standard. If they had not ran my credit without my permission this would have been 5 stars. If Ben hadn't given me a lip service and they ran the credit it would have been 3 stars. Ultimately i left there feeling used and dirty. I honestly don't know how long we will keep this car because of the bad taste it now has in my mouth . Posting on both Kia and GMC since the process crossed the lots several times read more

My Kia has engine problems, 2 years ago two of my fuel injectors were stuck open dumping raw fuel into my turbo causing the inside to combust costing me thousands of dollars to repair, and after that incident the engine is knocking because of oil consumption issues, and they want another thirteen thousand plus for a new engine. I've given Kia the history report on what happened and they seem not to care. So right now I'm doing some research on a class action lawsuit to compensate some of my money, and I will never by another Kia as long as I live. If you want a car buy a Toyota or a Honda. Don't buy a car that stands for Killed In Action. read more

I cannot speak highly enough about Weston Kia. I bought a 2014 Optima from Jacob Weston in late May. Weston Kia didn't have exactly what I wanted in their inventory, and Jacob did a great job of getting me the exact car that I wanted. He also beat the all other dealers' offers by a pretty considerable amount. Through the entire process, there was absolutely zero pressure to purchase, and it was abundantly obvious that Jacob was truly only interested in making sure that I had an excellent purchasing experience, and that I got exactly the car I wanted, even if I didn't purchase from Weston Kia. Jacob also personally delivered my Optima to my house. "Personal", "Family", and "Excellent" are the only words I can use to describe my experience at Weston Kia. They treated me like family from the very start. I've never had this experience from any dealership in my entire life. This experience it not isolated to the sales department, the finance area and service areas are equally excellent. This was the time I've purchased a car where all of the typical "upsells" in the finance department such as paint protection, etc. were all missing from the sales contract. At all other places, I've had to argue ad nauseum to get these removed because they're most often pure profit for the dealer, and little to no value for the purchaser. The finance representative said he'd be happy to explain the options and pricing of any of them if I was interested, and that was that. The entire finance process took approximately 15 minutes, and I owned a brand new car. I couldn't believe how quickly it took. Weston Kia's service department is also world-class. The service bays are so clean you could eat off of the floors, and the service writers and technicians are at the top of their game. Chris, the service writer who always takes care of me, always greets me by name as soon as he sees me. My Optima needed a new steering wheel switch that was broken, and later, believe it or not, a body floor wiring harness due to a missing wire from the factory. The only other visit was for my first oil change. While the factory defects were annoying, getting them fixed was actually a pleasure because of the hospitality of the service department. Weston Kia has a customer for life. It is a great feeling having complete peace of mind in purchasing a vehicle, and knowing that any service needs will be dealt with in the most professional manner available anywhere. read more

The amazing Salespeople at Weston Kia truely go above and beyond. I spent a total of 3 hours at Weston Kia and my Salesman Nikita made sure I was entertained through out the whole car buying process. He was very professional, honest, knowledgeable and friendly. I would recommend Weston to anyone looking for a new or used car just for the experience alone. read more

Weston Kia - My new 2017 Kia Sportage - Auto Repair Near Me - Gresham, Oregon

Painless experience and with car buying that's saying something. My husband and I went in to buy a hybrid. We had a trade and wanted an SUV. We worked with Darshay. Not only was she extremely knowledgeable about the processes and products but she was a really nice person. She listened and helped with little pressure these types of transactions often bring. We were really happy with our Sportage and the trade in value. Thanks so much! read more

So my husband and I came here a couple weeks ago and I will say the salesman we talked to was very helpful and fun to be around. He was knowledgeable about the vehicles and though obviously brand new, we would have bought a car from him (his name is Nic). HOWEVER, the manager at this location is absolutely atrocious. First of all, he asked if he could take his mask off, inside, when there was absolutely no plastic barrier between his face and ours. My husband is a medical professional and was flabbergasted. We said "no" and he looked surprised, but thankfully kept his mask on even though he kept touching it, which again, during a pandemic is ridiclous. Secondly, I work in finance, I was going to be the primary driver, and both myself and my husband told the manager MORE THAN ONE TIME that I was the person who he needed to speak to about terms of the loan, pricing and negotiation. Even after the third time my husband literally said "don't talk to me, talk to her," the manager wouldn't even make eye contact with me and continued to direct his questions to my husband. WHAT THE HELL. It felt incredibly misogynistic and we decided to never return. My husband was really upset as we left, he said "I can't believe that guy, I wanted to call him out but wasn't sure if I should make a scene." Additonally, he didn't seem knowedgeable about the financing options, and even when I clearly said "I do not want to lease the vehicle, it is either a zero APR loan or we pay cash" and he kept trying to get us to lease. Maybe it's because I'm a woman and he didn't think he should listen to me, he actually argued with me about it. Explaining to me (again, I am a senior financial analyst and partner at my firm) how leases work and why it shouldn't be a problem....explaining finances to me after I told him I didn't want it. It felt condescending and rude. The next weekend we went to the Beaverton Kia and bought our new Niro. We had literally none of the same problems there and were able to get our new vehicle without any problems. I feel badly that the manager ruined the salesperson's sale, because frankly we were totally down to buy there. read more

After servicing my sportage at this dealer since new in 2018, I had to wait 6 weeks to to find out Kia would not honor their 999000/Mi warranty on the engine that failed at 72k due to a systemic No. 3 spark plug separation that along with other issues have caused thousands of these engines to fail. The dealers service advisor did not bother to tell me when I declined their $300 plus quote to change 4 spark plugs, when I explained that I was more than capable to do this myself as a seasoned mechanic, that, installing new plugs myself would void the engine warranty. So almost two months and 5k + later I collected the car from the dealer with a complete new Kia long block installed, and out of habit checked the oil before leaving the parking lot and the oil was barley registering on the dipstick, just as icing on the cake of a horrible experience! which was in contrast to my purchase of my 2017 Sportage SX which was expensive, but easy and good experience. During this time, The dealer was not interested in trying to assist with the warranty or any reasonable resolution. Finally had to reach out to the GM who promised a call back by the end of the day that never happened, no follow up from the service manager ether as promised. Last time this 30- year (including 4 GMC/Buick/KIA new cars in the last 4 years) customer will Never use service or buy another vehicle from this dealer again! not that they would care. read more

-2 stars as of two weeks ago. My it's being worked on for the 2nd week. And no updates or even a loaner to get to my job. I'm the one trying to get in contact with the dealer and i have not seen anything from their part. Don't buy kias it's a waste of time and money. I'm not happy with their 10 year or even their 100,000 mile converge deal it's all a scam to get you to buy with them. I'll keep y'all updated. read more

DO NOT BUY A CAR FROM HERE. I had an HORRIBLE experience with this place , TWICE. My car I recently bought in June. Was set for an appointment to fix a few things that was owed to me and that I noticed. After a week of being there nothing was fixed. I called back the next day after pick up explaining that my vehicle was not fixed. My advisor Jade let me know she was sorry and I was very understandable being that things can be missed .... How was everything missed I'm not sure but I was still understanding.... Jade set me and appointment to take care of these things. I go to the appointment and Jade was out for being sick once again understandable, it's life. My understanding was loss when no one could find my appointment or any info on what was happening to it for the appointment... at this point I'm confused because what did they do last time, and how is everyone not on the same page. They convinced me to leave my car and they would take care of it... and I should hear a call back from Jade the next day and take a loaner. So a couple days go by and I hadn't heard anything so I proceeded to go to the establishment.... When I arrived I was met by an associate by the name of GARY (a service department advisor). He and Daniel (The Operations Manager) were beyond rude and dismissive . I was cursed, threatened, and taunted by Gary for no apparent reason other than my skin color... I simply asked for his assistance (as he was standing behind a desk in the service department) and he got very disrespectful by saying "everyone is on fucking lunch and I need to contact whoever the hell my advisor is." I continued to ask for upper management and Gary mentioned he would not be reprimanded for his actions he proceeded to send me to Daniels office.... As I explained to Daniel what has happened he completely disregards the situation with Daniel and all of the miscommunication about my car. He calls someone and they knew nothing about the car.... So me hearing that I immediately ask why do the mechanic not know about the car. Daniel screams he has no "fucking idea and I should calm down so he could help me out ..... at this point I'm beyond pissed... as of now I still don't have my car.. I would love to hear from the corporation manager. read more

Had amazing experience at Weston Kia. It was mainly because of Shaun Kaefer. I was wanting a 2023 hybrid sportage sx prestige awd. I had been to 2 other Kia dealerships and they couldn't get one. When I called Weston and spoke with Shaun, he heard I wasn't in a rush and suggested ordering it. I didn't know that was an option, as the other 2 dealerships never suggested that. I liked the idea, so it would be 3-5 months. Not a problem. But within 2 weeks my car was delivered, when I went in to pick it up ,it was in the showroom with a bow on it. Shaun took a lot of time with me all the bells and whistles on it. After I left he followed up with me a couple of days later and answered a few questions I had. I highly working with Shaun, you won't regret it. read more

I would reccomend going elsewhere if you're planning on purchasing a vehicle. Seriously, buying from a stranger on Craigslist would be more beneficial to you. Sales reps will loop you in without disclosing full information. They do not care to ask proper questions such as your state of residence to ensure you know what to expect regarding taxes or what you would qualify for. They do not care as long as they make a sale. Will attempt to put in a vehicle you dont want and have never seen or test drove for that matter trying to convince you its a better deal. My family will never purchase from them again. Seriously regretting the one purchase my family made. SAVE YOUR TIME AND FRUSTRATIONS AND GO ANYWHERE ELSE! read more

Loved buying my first car here from Darshay Martin! She's the best! She was super professional, experienced, knowledgeable, fun, and down to earth. I left with the car of my dreams thanks to Darshay. read more

Weston Kia - Auto Repair Near Me - Gresham, Oregon

I bought 2 trucks from this dealership it's being nothing but a nightmare one truck it's 2020 and the other one it's 2021 it's been problem after problem the service department it always has excuses I lost my ass on this deal never again buy Japanese read more

If I could give them 10 stars, I would. They were the kindest business I have every dealt with and that is saying a lot. I am 70 years old and handicapped. They went out of their way to help in every way. I was a business woman for 40 years and know customer service. They exceeded my expectations. Thank you to the Weston Team for their support. read more

I bought my Kia in 2017 at Kia of Portland, and switched to Weston Kia for service after Kia of Portland closed. (This review is thus purely for the service department; I have no opinion about the sales side.) I bought the first model year (2017) of the PHEV Optima, and the car has had a few troubles. Not surprising in a first model year, but what was pleasantly surprising is how well Weston Kia handled the problems. First, my AC unit broke. They took a look, assured me it would be covered by warranty, and ordered the part. It took a while to come from the manufacturer (not their fault!), and then when it arrived, the mechanic installing it noticed the new unit was damaged. He refused to install it because he knew it wouldn't work out well to have a damaged unit installed. While it required me to wait for the part again and come back, just amazing that they took the care to inspect what appeared to be a new unit to see the damage. About six months later, I had a ton of problems that included leaking oil, strange noises when it switched to HEV mode, and horrible grinding sounds. It apparently required replacing the alternator and a number of other engine parts. Again, Weston Kia Service made sure that it was all covered by warranty, and worked out billing a rental car to the warranty so they could take their time, order the correct parts, and take care with the installation. That was about four months ago now, and the car is running smooth and solid now. The icing on this cake? Well, the various problems had the car leaking oil everywhere, and I was sure they'd have to at least charge me for the replacement oil since that's not covered by warranty. However, they decided just to *comp* me the oil since I had to wait so long for all the repairs. On top of that: the agent even WALKED ME to my car since it was parked far out in the lot as they had an unusual number of cars and she didn't want me to have to wander around the lot looking for my vehicle. I've owned cars and moved around a lot so I've interacted with a lot of dealer service departments. *NEVER* in my life have I seen a service department go the extra mile (haha, pun intended) in all these various ways. Their communication was excellent and clear and apologetic and they gave me all the details about why they were waiting and why there were delays. If you own a Kia in the Portland metro area, this is where you want to go. They are better than Kia of Portland was, and I admit I did try a few other Kia dealerships around the metro area before I settled on Weston, and while the issues at the others don't warrant a negative review there, Weston Kia is by far the best. Finally, I just noticed there is another review on this site from Nicole P. noting about stolen items from their car. Nicole notes in her follow up that Weston made amends on her situation, but I wanted to add that my visit to Weston was somewhat contemporaneous to hers, and I suspect it was right after, because my service agent checked with me multiple times asking that I had gotten any items from the car that I might need, including mentioning simple things like phone chargers and the like. My thinking is anyone can have an employee who steals (I've worked myself at otherwise good places where a rogue employee has done so), but in retrospect after reading Nicole's review, I see that around that time the staff was taking care to subtly let customers know that they needed to take care and remove their belongings from the vehicle. read more

My experience with this dealership is nothing less than remarkable. I purchased a used 2015 Kia SORENTO a couple of years ago from Weston. At the time I purchased an extended warranty. Recently the engine had some significant issues and needed to be replaced. The warranty ran out in March 2023 so I didn't think the repair would be covered. But the mileage mark was still under the limited amount. Weston Kia went to bat for me with the warranty company and got the $14,300 repair totally covered. Weston Kia is honest and on the side of the customer. I will always go to them first for my future car purchases. A+++ read more

Terrible. Absolutely terrible. These people won't answer their phone when you call to make an appointment. When you drive to their actual service department to book an appointment, they only have an appointment 4 days out. Then their technicians don't even look at the car. These people are scam artists, and scum. read more

If you are looking for the most genuine auto salesman, you need to head to Weston Kia and ask for Denny Joseph. He will bend over backwards for you! Buying a car from him feels easy and comfortable because he authentically cares. My family of 5 has just purchased our 4th vehicle from him within 5 years. We will continue to come back! read more

Weston Kia - Auto Repair Near Me - Gresham, Oregon

High pressure sales. Typical. Watch the numbers game at the end! Not what I expected but nothing new.

Art was outstanding to work with throughout our process of purchasing a new Telluride. We had to order in advance and were warned the car would not be delivered until August or September. The car arrived in July and we drove it off the lot on July 19 exceeding our expectations. I am very pleased with the service we received and very pleased and proud of our new Telluride! Thanks Art for a job well done! read more

Negotiated a price on a new car over the phone after doing research and working with AAA. So easy - AAA that is, please remember that. As to service. Very difficult to contact by phone or online - even on their website, in my experience. They don't return phone calls or respond to email. It seems as though they were eager to talk to us before we purchased but not at all afterwards. read more

This review is for the service department. Had a great experience with everyone there during a recent oil change, from the service person to the front desk. They have an unusually comfortable waiting room too. read more

This may be the least convenient car dealership for me to get to, but I have leased three Kia Souls from them. Yes, their selection of Kias is strong. But the reason I first leased here and the reason I've twice returned is a single person: Denny Joseph. Frankly, neither auto brands nor their dealerships actually care who they sell to - they are driven by moving inventory with as many add-ons as possible. Weston Kia is no different. So, there is a bit of unneeded rigmarole - extra roadside assistance? social media tie-ins? Check and check. It's the kind of top-down stupid that unfortunately dictates most car-buying experiences. Weston benefits from two things. One: I really like the Kia Soul. It has the maneuverability and small footprint that I look for as a city dweller. It also has the storage and handling that I need for my frequent trips into the mountains. On top of that, it is a very low price point model with exceptional upgrade passages. Add the standard safety features and warranties and you have a great vehicle. Two: I choose to work with Denny Joseph. He listens well, is transparent throughout the sales process and does a great job of connecting me with a car that I am excited about. Equally important, in working with Denny I leave the lot feeling like I got a fair deal. He is somebody whom I trust and as long as he is at Weston Kia, I will continue to make the miserable trek to their lot every three years. read more

In thinking about buying a car, I do a ton of research. I check out the various cars, their stats, reviews, safety scores, etc.; and I check out the dealerships, their reputations, repair departments, staffing and such. Kia Autos has a good reputation in the auto world according to magazines and the internet. J. D. Power gives the 2020 Kia Soul a "GREAT" rating for Quality, Reliability, Driving Experience, Resale, and in Dealership Experience. Edmonds gave the 2020 Kia Soul the highest rating in its class also. Car and Driver really likes them as well: https://www.caranddriver.com/kia/soul When looking at Kia dealerships, Weston was number one in reviews. They also have very convenient hours in all departments. I saw their employee's pictures on their web site and was very impressed by the diversity of the staffing at Weston. I saw none of the archetypical pushy salesmen that seem to inhabit most auto dealerships. Our first contact was via email with Diego Williams. We discussed our needs and made arrangements to meet with him at Weston to go over models and options. He was very informative and helped us make a selection that would meet our needs and budget. After we chose the exact car we wanted, Justin Hamsley joined in with the various financing options, warranty choices and other business considerations. We fell that we were given plenty of options throughout the car buying process without any hard selling. Diego and Justin excel providing a positive and friendly car buying experience. We will obviously be returning to Weston for our next new car and suggest others do the same. ------------- read more

My wife and I recently purchased a car from Weston Kia. We live in Seattle and knew that we wanted a Kia. We went through websites like USAA and Costco and since we often go to Portland, we searched the both Seattle and Portland and all dealerships in between. Weston Kia not only offered us the car we wanted, but at $1000 less than anywhere in Seattle. We had heard of horror stories with going in to dealerships to sign the paperwork and how it can take 3 to 4 hours. We were able to send the dealership a lot of our information and get a lot of it taken care of beforehand. With two little kids in tow, it made our life super easy. Also, the people there were so friendly. Darshay was great to work with and Anthony held our 7 month old while explaining all the financial paperwork. If you don't enjoy getting the best price, working with great people and have an overall great experience, then maybe Weston Kia isn't the place for you. But if you do appreciate those things, then.... read more

Shout out to Weston Kia, but specifically Silvere. Our block sensor was having issues and we got towed in around 5:55pm on a Wednesday evening right before closing time. Silvere was super kind, understand, and did not show signs of annoyance. I offered to just fill out the overnight drop off form, but this gentleman took the time to check us in, ask us how we were doing, and took care of us. We got a call the following afternoon with great news, and we were able to pick up our car less than 24 hours later. I will be returning to Weston Kia for all future car purchases and needs. High five Silvere and thank you. read more

Wow. What a FANTASTIC EXPERIENCE!!! Joe. That's who you need to know. Joe was so helpful! We came into to possibly trade in our Journey for what we really wanted-A Sorento. Joe got us into a BRAND NEW Kia. We have never had a brand new car before. I got to pick out exactly what I wanted, Joe made it work for what we could afford. We met with Anthony, who is so friendly! Drove our new pearl white, third row, cream colored interior Sorento off the lot with only 24 miles on it. We are moving from Portland to Brookings, Oregon. We plan on coming back to buy my husband a Niro next year. Thank you Joe. Weston Kia was one of the best decisions we ever made. Thank you! Buy your next car here. Go to Joe. read more

I had an excellent experience purchasing a car with Darshay Martin. She found exactly what I wanted at a price I liked. None of the silly back and forth that most car sellers do. If you're shopping for a Kia please let Darshay help you. read more

I have a 7-year-old son with special needs that I still need to physically help in and out of a car. So I have decided that a minivan is what will work best for us. I have been shopping around for quite sometime because, fortunatly, I am in a position to buy somthing very nice right now... so I want to make sure it has absolutly everything that I want (ext color, int color, add-on's, etc.). I was leaning towards a non-kia minivan (I won't name it here), but decided last minute to go check out the Carnival. Oh boy am I glad I did! That thing is amazing and super stylish! I decided to write this review because of our salesperson Ben Santiago. He is really the reason I decided to change my mind and go with the Carnival. He is the first saleperson that I have had during this whole shopping experience, that really knew this vehicle and how to use it. Before, during, and after my test drive he showed me all the cool gagets and how to use them! He really knows how to fully take adavantage of what all these new cars have to offer and he did a wonderful job at "selling" me this car! It was an enjoyable experience Ben, thank you for knowing your stuff! read more

Weston Kia - Auto Repair Near Me - Gresham, Oregon

Anthony sold us our car yesterday :-) He went above and beyond, great customer service we told them exactly what we wanted and what we wanted to pay! There was no PS games! Seriously the best experience buying a new car was here :-) :-) :-) I would recommend coming here forever. I've been car shopping in the past when you leave feeling sick all the games let me talk to my manager but Not here.!!!!! And David did are financing he threw the gap insurance in for free :) read more

Weston Kia - There's Anthony the best car salesman in the world :-) he's definitely not pushy he doesn't play games :-) - Auto Repair Near Me - Gresham, Oregon

Ben Santiago met us at the door, listened to our must-haves, and found the truck of our dreams for the right price! Even with my 2 small children and my husband, Ben showed patience, respect, and kindness. He communicated well every step of the way, and let us know what was going through the car buying experience. He even offered our kiddos donuts and a golf cart ride! It was a great experience, and we will definitely return to buy our next car. Thanks, Ben! read more

What a great experience I had at Weston Kia, I never felt pressured Diego did a amazing job and I would Highly recommend working with him this man knows what he is doing! I was in and out in less then 2 hours I went to Broadway Kia and it was complete opposite Stay away from them make the extra trip to Weston! read more

Weston Kia - Auto Repair Near Me - Gresham, Oregon

This is hands down the best car buying experience that I have had to date. Art, the sales person I dealt with was polite, low pressure, and didn't pull any of the usual slick stuff we get accustomed to at auto dealers. I was planning on purchasing at another dealership today but decided to stop in while driving by. Very glad that I did. They will be getting my return business and they are much farther away than other dealerships are to me. read more

If You Have BAD CREDIT/NOCREDIT (Like I Did) Go Here. I had no credit at the time honda, toyota, & mazda turned me away even though I had 5k in hand CASH :( I tried kia as a last final option that day after being denied 3 times elsewhere. Next thing you know the finance team helped me incredibly. I had a pre-owned kia with all the bells and whistles one could wish for. I wound up that day leaving with 3 cars. Got myself a sedan, my mom an SUV & my sister a sedan as well. THANK YOU KIA OF GRESHAM YOU ARE GREAT!!!! read more

Good experience at the dealership, our sales associate was super helpful when we ordered our 2021 Telluride. That quickly changed once we left. We ordered on 8/17 and he said he would call 9/1 with an update. 9/1 comes and nothing. I call 9/4 and ask for an update, he doesn't know and says he will call me Monday. Monday comes and nothing, Tuesday, Wednesday, nothing. I call several times on Thursday 9/10 before I am able to get a hold of him. He gives us an update. On 9/14 I call to ask him a question. It takes 4 calls before I am able to get through to him and they send me to his cell phone. He's at home and doesn't know the answer and says he will call me back in the morning bright and early. Tuesday morning comes and goes. Nothing. I try to call several times in the afternoon and evening. Nothing. I send him an email because I had communicated with him once before and he responded quickly. I get an email back saying his server is blocking my email and that gmail will try for another 48 hours. I try to send another one, same issue occurs. Wednesday morning I try to call a couple times. Nothing. During this time I find out that I can order a Telluride from a Kia dealership in Indiana BELOW MSRP and have it shipped to Oregon for several thousand less than the one we ordered with Weston. By mid/late afternoon I am completely done with Weston Kia. Being frustrated with the price gouging and bullsh*t fees and also being EXTREMELY frustrated with the fact that I can't get a hold of my sales associate I decided to order one through Kia in Indiana. I send an email to the sales associate from a different email talking about how frustrated I am not being able to get a hold of him, about Indiana, and how we want to cancel our order and get our deposit back. What do you know? That email went through! Several hours go by and nothing. So I screenshot the email and text it to the sales associates phone along with text saying "Hoping maybe this will be a way to get a hold of you..." at 6:08pm on 9/16. At 7:11pm and I see that he read my text. Of course, no response! It is now almost noon on 9/17 and I still have not heard back. I am infuriated and wish I could give negative starts. They don't even deserve one! Update: finally got a text back a few minutes after posting this review from the sales associate. He said he was on bereavement. I am sorry for his loss but this just shows how Weston lacks in communication skills. If one of your sales associates is out don't keep trying to transfer me to him when I call and ask for him. ALSO when I ask a general question to the receptionist or to another sales associate they should be able to help the customer out by saying "he's not at work" or "let me help you with your question" instead of saying "you need to speak to the sales associate who you placed the order with". Ridiculous! read more

2 years ago I purchased a Kia Forte with the platinum extended warranty. Imagine my surprise when I called there today to request they look at my car and was informed there would be a $115 diagnostic fee. When I questioned the service writer he informed me that neither my factory warranty OR the warranty I purchased covered them looking at my car! I am in shock! I have bought 7 cars and not one time been charged a "diagnostic" fee to have my car looked at! Never again will I purchase a car from them and they will never get my repair business. read more