Their garden center was superb this year. They had SO much to choose from…read more And absolutely great prices. Literally bought almost everything there and when I had questions about planting etc Steven was very helpful. He knows his stuff. Everything looks good, I've kept everything alive and growing despite so much rain in June and now scorching heat. I appreciate the associates there. Great group of folks.

My wife and I stopped at this Lowe's location to pick up several things that we needed for home in…read morethe area, which we had just purchased. We found some carpet that we liked and noticed that they also had a very good pad to go under it. We talked with Wes in the flooring department and he was amazing even though it was only a few minutes before their closing time. We got all of the help that we needed and another person came out to our house to measure where the carpet went, so we can figure out how much we need and pay for the installation. I went back a next day to buy some more stuff to treat the floor and also some paint brushes, rollers, and all the equipment that I needed. I also got a lock box for the house. I like Lowe's because they are very helpful and the people that work there seem to actually want to help you as opposed to other places. We will go back here to find all of the things we need for our home.

I really enjoyed shopping here at Harbor Freight Tools. I was working on my water heater, trying to…read morereplace the anode rod. I couldn't get the bolt which is common from the factory. I went to Harbor freight to get a half inch breaker bar and a socket extender. Their prices were considerably less than Lowe's. And I found someone to help me right away. In fact, one of the ladies working, came up to me and asked me if she could help me find anything. Like the good old days. Customer service is not lost. This location of Harbor Freight and their They employees are a joy.

employee John was excessively rude calling me a smart ass when I was simply making sure he…read moreunderstood what I was looking for. I will not return to this location.

When I Really Need a Hardware Store!…read more Living exactly one mile from a Home Depot it is pretty logical for me to head there when I need something for a home project. But when I really need something that is critical to finishing a project or a home emergency (like a specific size washer, actual plumbing supplies, or even the correct "bit" for my rotary tool) I go the extra mile to Westlake Ace Hardware. No, it is not a "home center" it is a "hardware" store! It shares a large parking lot in a strip mall on MO 291 North, across from the Lee's Summit Historic Cemetery. You are welcomed in through their large assortment of out door plants just outside of the door, and a serious selection of high quality grills and BBQ supplies, then the really "important" stuff lies behind that. Row after row of hardware! Not the prepackaged assortments of washers, screws, hinges, but individual washers, screws and hinges! Come on, do you really need a dozen 10 mm bolts or just one to get your back on the road? Or how about that spacer for your envisioned improvement to your lawn tractor? And then is the replacement rotary switch for your custom headboard going to be found in the plastic bagged parts of a normal home center? If there is any doubt, Westlake Ace Hardware usually has it, and staff that understands you pain and where to find the cure. From replacement door keys, to the proper paint brushes to use with the special paint you finally found for that perfect room color, Westlake has always come through with either what I needed or a recommendation for a replacement item that might work better or is lower in cost. I know that when I go there I am not looking for fancy packaging, but the "thing" I need. Westlake is my port-in-the storm, and sometimes my salvation when I am at a loss to finish that important project - and at a reasonable cost

The service here is trash…read more This store is a waste of your valuable time because they clearly dgaf 2nd time I go in and leave with nothing because nobody helps And I was there for 20 mins plus each time There was only 2 employees this last time I went for the entire store Fire the manager for trash planning and execution. This store has only been a waste of time everytime I've gone this last year there's not enough staff Or just lazy staff playing stupid. Do your job and help the customers If we wanted to waste time we would've gone to the movies Get that across your head. Move for the love of Christ Move

Never received my order, no email replied to. This company is a joke. Dispute for charge…read more Terrible customer service.

Only shipped half the order. Months long wait for other half. Timeline too long needed to return,…read morethey refused to pay for return shipping.

Customer service never answers the phone. There is no help in lumber and they never answer either…read more It's disappointing

Amazing wood I built a table with an in screws amazing drill. Bussin service was amazing. They were…read moreso nice value of the item so good.

This review is for my father's experience here. He bought Andersen windows for his house and had…read morethem installed. Within weeks of the installation, the seals on several of the windows began to pull off the windows when opened. He called here and the salesman came out to look at them. He basically pushed them back in and told my father he would have someone come out and look at them. Several months later after several unreturned phone calls, still no resolution. And as most folks know, windows are not cheap. He's not looking for a handout, just quality for what he paid and a company that stands behind their product. A call back would be appreciated in this case.

From the owner: Locally owned lumberyard and hardware store. Get Goin to Owen!read more

BEWARE!! Had the absolute worst customer service experience of my life with this company. I placed…read morean order online for a few small items to attach legs to a dresser. The box the items were shipped in was MUCH too large for these items and poorly packaged. (I will attach photos in the comments). One item the package was completely open and missing its corresponding hardware (making it completely useless). The (6) legs I ordered were not the right size. Upon calling the number listed on PayPal to resolve issues I was met with complete and utter rudeness. David took the first call, I asked to speak with a manager after 3 attempts he never clarified he was a manager, but said he could help. I then asked if he handled online orders, his response, "what company is this, who are you?", I stated I was not with a company just a paying customer and American citizen, he then respond with " what do you want I don't have time for this" and hangs up on me. I call a second time and a woman answers the phone, I asked to speak with the manager and she tells me he is busy so I am placed on hold. After 5 min I am disconnected. I attempt to reach them a third time, the woman answers again and I ask to have the managers name and for her to take my information so that he can contact me when he is available. She informs me the mans name is David and that the owner will be in at 7pm. I ask for David's last name and she replies, "Oh we aren't doing that," right before she hangs up on me AGAIN and never took my information. At this point I am so shocked a business is even running with this lack of customer service. My husband serves this country and we have traveled a lot and seen a lot and I was absolutely appalled that this grown man and woman would act so nasty towards a paying customer. I was finally contacted through email to resolve the issue, long story short David Anderson was putting the blame on FedEx for repacking my box and losing my item.( Tell me why would FedEx repack a box that has been damaged just to replace it with another damaged box with poor taping and sealing and also not in a FedEx box!!) Later stated that it was not him who I spoke with on the phone that they are not linked with the brick and mortar store. (Yet they both have the name David Anderson!) I was offered a refund for the item that was missing the hardware or that they would send me new screws. I declined, because at this point I wanted nothing else to do with this company or its people. I asked for a full refund and they would pay the return shipping and I would mail the items back to them in the manner it was sent to me and in the same box. The next email I received was my last from them stating they would send me a form with instructions to return the items. Here are the following instructions per their form: Your RMA 1809 was authorized. Please, follow the instructions: 1- The items must be in the original package and resalable. NO visible damage, writing or marks, highlighting, and/or odor. Products purchased in shrink-wrap must still be in original wrapping. Shrink-wrapped items that have been unwrapped are not eligible for return. 2- The items must be received with in 30 days of the ship date. 3- There is a 15% restocking fee on all returns. If you are exchanging for another item you will not be charged a restocking fee. 4- You are responsible for shipping the item(s) back to Midland Hardware. Damaged or poorly packed packages may be refused at time of delivery. 5- Please write your RMA number 1809 on the package. Be sure your RMA number is clearly visible on the OUTSIDE of the package. If the product being shipped back came in the product's original box do not write on the box, please tape a piece of paper to the box before writing your RMA number. Writing on the box can result in us denying your refund. Please explain to me why it was alright to SEND ME the items not abiding by these guidelines yet you set such a standard for returned packages that YOU are at fault for?? I have yet to hear from David anymore regarding my issue but I did notice a $1.60 refund placed on my account. This matter is NOT resolved and I pray that this company changes their ways. So sad this is how some individuals treat their paying customers and working military families these days.

Ordered run-of-the-mill items from Midland True Value Hardware (Grandview, MO) online for our…read morebusiness. Items never arrived. FedEx tracking info indicated delivered, but our security video on day of claimed delivery showed no deliveries. Probably not Midland's fault. I was asked by Midland, in response to both email and Facebook Messenger inquiries, if we wanted to cancel the order or have it re-shipped. We responded to BOTH to double-confirm we wanted the item re-shipped. Then we received an email stating the original fulfillment warehouse was out of stock and the order was being processed through another warehouse ... and that we'd receive our shipment in 3 to 5 business days. Monday, six business days later, I emailed customer service to request tracking info on the second shipment -- ignored. Today, EIGHT BUSINESS DAYS LATER, I asked, via FB messenger, for tracking information on the second shipment. The response was, "we forgot to process the second order" ... I then replied that I might let that excuse slide if it came from a 5-year-old, but not from an online merchant. Then, they changed their claim by blaming me, THE CUSTOMER, for opening two communications with them (email and Facebook Messenger -- in both communications I CONFIRMED that we wanted the order re-shipped ... and they ACKNOWLEDGED AND CONFIRMED that the order was being re-shipped). Today they said that because I had two channels of communication open on the matter they "got confused and were waiting for me to confirm" ... even though, again, they had responded and confirmed that the order was being processed and re-shipped ... and that we would receive in 3 to 5 business days. Today, I said I wanted it re-shipped overnight delivery at their expense, otherwise I'd turn the matter over to True Value Hardware Corporate Customer Relations, their local BBB, and any other appropriate consumer advocacy and regulating authorities. They refused to ship any faster than ground service. I complained and expressed my frustration and indicated I would proceed with reporting and online reviews. They replied, "order cancelled" ... I see in other reviews that this is typical. Blaming the customer for this nonsense is inexcusable. Not accepting responsibility and not doing what's right to make it right with a customer represents the attitude that will ruin small local businesses who refuse to invest common courtesy, care, and value-added practices to ensure survival against box stores and large online retailers who are doing it right (better). When I called them out on their self-contradictory claims, they replied, "Goodbye" ... Yeah ... It's only a matter of time before their practices and poor customer service result in a chorus of "goodbye" from customers who will shop elsewhere! This reflects poorly on the True Value brand.

Feldman's has continued to be an amazing place. I walked in again yesterday to pick up some grass…read moreseed. As I was looking at the seed starter fertilizers a worker came and started asking me questions about my yard. I explained what I had in my new yard and what I wanted to see happen. He recommended a product to get the results I was seeking. Every year I stop in here to get a bag of Houndog Fescue. This fescue seed produces beautiful tall thin farm green blades of grass that is dog proof. It is the only grass seed in the area that looks great and is also perfect for high traffic areas. I don't believe thou can but it at any other place but Feldmans.

I personally would not shop here as the atmosphere is very toxic. A higher up named Terris has…read morerepeatedly humiliated and belittled lower tier employees in front of other customers through yelling and picking on them. The assistant managers have a history of a power complex they would abuse their power on their co-workers. There are some people who have worked there who were genuine and really cared about their job, but those workers leave because of the stress from the managers and management not upholding their promises and lying about the promises. The company is ran by greed and deceit as Sahrene (the owner) only cares about what goes in her wallet, even if it means the workers get skimped out on their paychecks. Employees will get heavily penalized for honest mistakes (and sometimes fired for mistakes) while Sahrene Feldman gets away with coming into the office, belligerently drunk and yelling, saying she wants to fire all of the office workers while being escorted out of the store. This company is very harmful. You can do your job and be good at it, all the while being told you are expendable. I would be weary of this company as the owners have a history of issues as Dan Feldman (Sahrene's father) has used sexual coercion with managers (before he handed ownership to his daughter). This company is not to be trusted. Not to mention the enormous amounts of OHSA violations that they choose to ignore; only one person being forklift certified who is barely at the store, and many more that are genuinely concerning for employee safety, of the lack of. I would also be very cautious about buying any livestock from this company as animals get sick left and right with little to no sanitation and unhealthy living conditions. The animals there are seen as a 'second thought'. The store manager Zach only got a vet involved for the sick goats when multiple employees got together and explained they were dying. Zach was planning on selling them regardless of their condition as he stated "They can be someone else's problem, we don't have a vet for them. This isn't worth my time." I nice family came into the store and bought a pair of goats, which turned out to be very sick. The family came back to tell management and Zach told them he couldn't do anything about it. Many people came back to exchange chicks as they would die left and right, infecting the established flock.

I love going to orscheln all over Missouri and Kansas but this was had he worst customer service…read moreever. Bunch a ditzy young teens

This is an adorable boutique. It is full of charming gift items, that are aesthetically displayed…read more It is a treat to shop here!

What a cute store with some great decor and accessory pieces! There were so many different things…read moreto look at in the store, I could have spent hours in there looking at the art and accessories. If you are looking for Christian inspired gifts, this is THE place to go in Lee's Summit. They have just about everything! I loved how they put all the sale stuff right as you walk in the door (I couldn't resist a pair of earrings that were 50% off!) There were cute accessories, jewelry and clothing as well as home decor and gift items. This is a great shop to pick up a lil something for a birthday present or a housewarming gift. Check it out!