(1st review of 2021)…read more This review is for the online ordering & curbside pick up. First of all, you definitely need to remember to check that all the items are from the same store. I almost forgot to look & almost placed the order w/ more than 1 store & a few ship to home stuff. That would've put a kink in my project & it woulda taken me outta the way for the 2 different stores. Ordering online does have benefits cause I don't need to go into the store especially during the pandemic. There are some items that aren't stocked at some stores. I guess that it depends on demand & if the purchaser for that store deems it cost effective to stock it there. I did find several items I wanted wasn't stocked at the Shawnee store, but they did have a good substitutes that was in stock. They have secured check out on their website or you can pay thru PayPal. I like to pay thru PayPal since they deal with any issues you have with a purchase. After the purchase is made & you select curbside pick up, they send you an email confirmation of the order. Once they pulled your order they send another email confirming what items have been pulled & that they're ready for pick up. I went to the designated area for curbside pick up & by using the app I checked in informing them I'm here, which stall # I'm in, the style of car (sedan, truck, etc.), and color of car. It takes a little while (this time was about 10 mins) for them to bring out my order. The guy was polite & helped me load my stuff in my car. Pretty easy & less stress than going into the store & roaming around lookin for the stuff you need. This online shopping & curbside pick up helps a lot if you know what you want & don't want to waste time going into the store. Gotta try it out & lemmie know. A Hui Hou!!

I typically shop at Lowe's, which is great. But we went into this Home Depot to purchase a blower…read morethat had good reviews that Home Depot carried. Everything was completely locked up so we had to find someone to unlock the cage to get it out. We also purchased various other items on our visit. During our visit, we only had one associate asked us if we needed assistance. My husband also used the restroom at the store and he said the men's restroom was a disaster. The store was generally orderly and well stocked. My husband went up to the customer service center to ask a question and the associate said that he could check us out as well. The customer service center at that time we went, was staffed by what seem to be very young people or almost teenagers who were very unprofessional. They were too worried about impressing one another and flirting. It was difficult to even keep them on task with a various people that were at customer service. There was a man returning lumber and he had quite a bit of it but a variety of types in sizes. The girl asked him how many he had instead of counting it and he said a number that seemed way higher than what he was bringing back. She should've taken the time to count the different types of lumber instead of trying to talk to her associate the whole time. Also, my husband had to keep the young man that was doing our checkout on point. He was so busy trying to impress the female that he did didn't even press certain buttons while we were waiting there. Very unprofessional. The older Associates were better who thanked us for our purchase when we were leaving. The value for our items was similar to Lowe's prices. We will be sticking with Lowe's in the future.

People actually greet you when you walk in. They help you find what you came in for and take you to…read morethe item. They don't just point or tell you an aisle to go to, like Lowes or Home Depot. If you have a question on how to fix something they will explain exactly how to do it; they even help if it something they can do in house. Managers are great, checkers sometimes a little slow if it is busy, but a great local place to go.

I am curious to see how the layout for this store was planned out. I'm 99% sure they had an…read moreorganized stack of cards, fumbled them on the floor, scattered them around some more and said, "Yeah this layout will work." It's the biggest hodgepodge design I've witnessed. Additional bummer: This hardware store listed the deck stain I need online, so I drove out only to find they didn't have it. Not that many staff members had masks during the pandemic, the store is cramped, and just has a weird vibe overall. I'm glad this isn't my neighborhood hardware store, and if it was, I'd take the extra few minutes to go down to Euston Hardware instead.

I just want to send a belated thank-you to everyone at Waldo Hardware for always being there to…read moreanswer my questions, guide me in my purchases, and assist me in any homeowner's dilemmas. On this recent visit, I especially want to recognize Mike L. I was working on a church project and, not being creative, was stuck regarding how to fix ribbons to a pole. He showed me several displays of hardware around the store that might serve my needs. After looking in three different areas, we found exactly the right item! And then I needed an enzymatic drain cleaner, and he walked me through the specifics of the various brands for sale, going through the details until we found just the right one for my needs. MANY thanks to Mike L. for his knowledge of hardware and home upkeep items, for his persistence in searching various areas until we found exactly the right item, and for his friendly, patient and welcoming attitude as we searched together. Thank you for such a pleasant shopping experience! Your great customer service is the reason I return to Waldo Hardware FIRST!

Updating my review as this has lowkey become a great, go-to hardware store. Despite living a…read morehandful of miles north, we discovered it when looking to get somewhere via ebike and the Trolley Trail, and it's been kind of great ever since. I've brought my pup in here as she continues to need some socialization and it always goes well. One time the clerks had their dog too and they became fast friends. This store really packs quite a bit into it. Of course it won't be as sizable as a Home Depot, but man oh man is the experience world's better. I found every single thing on my list which was great. It's closest size comparison to me would be the Ace in Westport, but hey guess what, you don't have to fear for your life in KC's worst intersection if you come here! It's easy to park in the lot out front, off of the always-busy 75th Street. My kids love it because they have a gumball machine, whoopie cushions, and other classics from back in the day when the world was making real attempts to be fun. I think I might even go out of my way again to come back to this spot more regularly.. nice place.

This is my go to Ace Hardware store for all my bird feeder + food and BBQ setup needs! The staff…read morehas always been friendly and very helpful. The store as soon as you enter feels welcoming, clean and is well kept. It's also fun to just roam around and check out all the sections/window shop. They have cost effective pricing always and I have loved the products I have got here. Incase you feel like returning a product you got, they never give you a hard time. 5/5

I liked this new store, which offered a nicely remodeled, clean and well lighted sales area with a…read moregood variety of hardware items. The staff were friendly and helpful, while the prices seemed reasonable. Overall, very nice!

We live half way between the Lee's Summit and the Belton store and if you want customer service you…read moreneed to go to Belton. Today, I called and spoke to Matt in lumber he detailed exactly what I needed to know and then when I arrived he and I pulled the lumber and he cut it to size for me and I was out of there. Nice young man and was extremely helpful! He deserves an attaboy!

Nelson helped my parents find the perfect storm door for our front door! Easy, simple, and a good…read moreprice as well! 100/10 great service!

I want to recognize Chris S. At the Lenexa store. I arrived…read morethere today with some safety screws on my license plate and without any idea how I would get rid of them and change to my new plate. He went above and beyond looking for the picture I had and checking them in person on my car. Not just that, he helped me change plates! He really went above and beyond and made my day completely solving the issue! Thank you!

I walked around this store for 10 minutes hoping I could find someone to help me locate an item…read more The didn't appear to be overly busy. What employees I saw seemed to be enjoying long conversations with customers. Finally, one employee who was waiting on another customer noticed me rambling around the store and flagged down another employee. These folks may have good intentions however they appear to be more interesting in socializing with customers. I won't return.

Wow! What quick service! I was in and out in 15 minutes. Jordan was able to help me pick out what I…read moreneeded and offered me some different price points. Glad to have a high quality paint shop in the neighborhood.

The customer service at this location is outstanding. Jordan was gracious and knowledgeable,…read moreanswering all of my questions and making my purchasing experience wonderful. I will definitely make this location my go to store!

This store has everything, including the most helpful staff! Items are fairly priced, so no trade…read moreoffs needed. A true gem and value for the community.

Always, always folks around to direct you and offer advice. Might cost a buck more, but big box…read morecan't compare for service.