As a newly wed with several gift cards to BBB, I have been a regular here lately. Twice now I've thought I'd decided on bathroom décor/sets only to change my mind. I was able to return/exchange everything with little hassle, and they even honored my coupon usage with my exchanged purchases.
I will say I had an unpleasant experience with one of their younger, teenage looking workers. My husband and I came to this location with several gift cards. We brought sheets, a bed set, and pillows to the check-out line. First the girl somehow charged us for two bed sets, so when she told us the total I questioned her and she re-did it. Then she told us our balance was $174. I gave her a $100 gift card, a $50 gift card, and a $30 gift card to cover the purchase. At the end of the transaction, she handed me one gift card back and tells me I have $2 and some change left. That didn't sound quite right, so I inspected my receipt upon returning to my car (which I normally do anyway).
I quickly discovered that our total was actually $147 and some change, NOT $174. So where was that additional $30 I gave her? My husband thought I was overreacting, but I marched back into the store and got back in line with my receipt. After telling her what happened, I asked her to dig the gift cards out of the trash can that she had supposedly used. When she scanned them, sure enough, there was my $30 one. I don't even think she really apologized; just a, "Oh! Here ya go!"
Now, maybe she just had a super ditzy moment, but part of me wonders if it was intentional and she was going to dig it out at the end of her shift. Either way, anytime I go there now, I keep a watchful eye on the balance and my wedding gift cards. Looking back I probably should have reported it to management, but I didn't think to look at her nametag at the time. We had been running around all day and were just ready to go home.
So fair warning: watch your gift cards when you're here! read more