I reached out to J & J to potentially repair a freezer door that I couldn't fix myself…read more Joe came out and gave me a quote the same day. He ordered the replacement part and came back out a couple days after the part was delivered. He installed the part within a couple hours, probably closer to an hour. The cost for labor was very reasonable, and then the cost of the part completed the total amount billed. With this fix, the fridge/freezer should last another five years. I started to worry I needed to buy a new one when I couldn't find the replacement part online. I'm glad J & J was able to get the part and fix in a reasonable amount of time and at a reasonable price.

I had a good experience with J&J Appliance Repair. Our stovetop burner wouldn't turn off which was…read moreweird, so I cut power to the entire range. Flipped it back on the next day and it persisted, so I figured I better go ahead and take care of this. Watched a few YouTube videos and "noped" out of that pretty fast. I requested some quotes on Yelp and J&J was the only one who didn't just send back a "call us for price" kind of message. He broke down exactly what it would be for the service call, how it applies to the cost of the labor, etc. While it was a notch higher than what I'd want to pay, I get it. Everything is. He got the part ordered, was prompt on his follow-up visit, and got things taken care of quickly. All good, no issues to speak of. I hate appliance repairs but appreciate having someone who could communicate clearly and take care of it for us.

Had to use this place for my appliances when house built. Otherwise would have never used them…read more Home Depot/Lowes much better choice. They sold/installed a microwave with missing filters for the vents underneath, refused to call me back, refused to give me the parts that I paid for. called them when I moved in and asked why the buttons were so hard to push and the vent does not pull up the steam. they told me "I had to wear it in". called back recently when I noticed the filters missing, First called GE and they indeed told me those should have been included. But Factory Direct Tim refused to return my calls or fix the issue. very poor customer service trying to cheat people with the poor quality of their appliances. DO NOT USE

Moved to a new house and bought our appliances from Factory Direct in Lee's Summit. Months later…read moreour Subzero fridge is STILL missing a front panel. We also bought a Wolf range and the back section STILL has not been installed meaning we can't use the double griddle (which is a significant feature of the cooktop). Our wine fridge needs to be balanced and the door swing changed. Save yourself the grief and shop somewhere else.

We scheduled a service appointment for our malfunctioning washer after performing preliminary…read moretroubleshooting ourselves and seeking confirmation of the issue. The technician confirmed a diagnosis and identified a part that he stated needed replacement. However, the repair estimate provided was significantly higher than anticipated. After we indicated that we needed to discuss the cost with our father, the price was reduced, though it remained quite expensive. Given the high quote, we chose to purchase the recommended part independently at a lower cost. Unfortunately, after installing the part, we discovered that it did not resolve the problem and was not the underlying issue. As a result, we incurred $120 in diagnostic fees and $150 for an unnecessary part. Due to the time lost and difficulty obtaining the correct part elsewhere, we ultimately had to purchase a new washer. We subsequently contacted the company to request a refund of the diagnostic fee, given that the diagnosis proved to be incorrect. Our request was denied, and we were told that the replaced part could have contributed to the issue or were provided other explanations. This was a lengthy and frustrating experience that resulted in significant unnecessary expense. We encourage others to proceed with caution when considering their services.

We were having defrosting issues with our refrigerator and the technician (Don) came out and…read moredefrosted it and said if we have more issues to call him back. We had to defrost it every 2 weeks after that and made another appointment. The same technician came came looked at it and told us that, that brand fridge was no longer made. He told us the situation and was straight forward with us about repairs and future issues. We appreciated the honesty he told us and we were able to make the right decision. Any future issues we have, we will be calling this company again. Very satisfied with service. Thank you so much!!

Their garden center was superb this year. They had SO much to choose from…read more And absolutely great prices. Literally bought almost everything there and when I had questions about planting etc Steven was very helpful. He knows his stuff. Everything looks good, I've kept everything alive and growing despite so much rain in June and now scorching heat. I appreciate the associates there. Great group of folks.

My wife and I stopped at this Lowe's location to pick up several things that we needed for home in…read morethe area, which we had just purchased. We found some carpet that we liked and noticed that they also had a very good pad to go under it. We talked with Wes in the flooring department and he was amazing even though it was only a few minutes before their closing time. We got all of the help that we needed and another person came out to our house to measure where the carpet went, so we can figure out how much we need and pay for the installation. I went back a next day to buy some more stuff to treat the floor and also some paint brushes, rollers, and all the equipment that I needed. I also got a lock box for the house. I like Lowe's because they are very helpful and the people that work there seem to actually want to help you as opposed to other places. We will go back here to find all of the things we need for our home.

He sold me an older chest freezer and works better than the new freezer it replaced. He was…read morefriendly and professional.

I have used Trading Post twice and recommended them to others. They were real honest and straight…read moreforward. Until they weren't. I recommended them a third time to a friend who purchased a refurbished washer and dryer, with a 30 day warranty. The washer wasn't really cleaning anything so called and asked to return it or work out something - anything. They ignored my texts, calls, and have never replied. The brothers used to be reliable and keep their word but that has changed. I would be very, very cautious and check other options if you're looking for refurbished, used appliances.

Called for washer repairs at a laundromat. Technician was on time and very friendly. The washer was…read moreup and running within the hr. I will definitely recommend using RJ Kool in the future!

From the owner: ** Please note that we are a commercial laundry distributor and repair company. We do not repair,…read moreinstall or sell residential or home units ** From service & maintenance to parts & supplies, RJ Kool is your partner for stress-free commercial laundry & cleaning equipment management. If you've got commercial laundry equipment, we can fix it!

My wife and I wanted a specific lawnmower, and it wasn't available closer to our house in Olathe…read more With an expiring coupon, we decided to make the drive to Lees Summit for the mower and found ourselves here on a nice Sunday. The store is laid out like any other Home Depot. The staff were friendly and seemed to know (a) their stuff, and (b) where their stuff was. That's one thing that HD is always good about - having people on hand, and having people who are willing to help. This location seemed no different. Other than that, it's your standard HD, in a convenient location with friendly people.

Customer service never answers the phone. There is no help in lumber and they never answer either…read more It's disappointing

I bought a refurbished washer/dryer set from Andy and I couldn't be more pleased. I may have paid…read morea little more than I needed to, but I did that because I could see Andy had a commitment to quality and doing things right. Andy walked me through everything he had done to check out and rejuvenate my washer and dryer, even showing me the worn parts he took out and replaced with new parts, and I appreciated that a lot. There are people out there that might do things cheaper, but with them you have a good chance of getting CHEAP work. You don't have to worry about that with Andy. He doesn't compromise on his work, and that means something in this day and age.

I had an extremely disappointing experience with Arrowhead Appliance Repair, specifically with Andy…read morePieri. Their technician diagnosed my dryer issue as a faulty 240V outlet and advised that I contact a licensed electrician. Following that recommendation, my property management company sent two separate licensed electricians. Both independently confirmed that the outlet was functioning properly. The actual issue was a defective dryer cord. Once replaced, the dryer worked immediately and has continued operating without any issues. Despite this clear evidence, Andy Pieri refused to issue a refund and instead questioned documentation and attempted to shift responsibility. The facts are simple: * Two licensed electricians confirmed the outlet was not the problem. * The dryer cord was replaced. * The appliance now works perfectly. The initial diagnosis was incorrect and resulted in unnecessary service calls, additional costs, and avoidable stress. Rather than taking accountability, the company chose to deny responsibility. I cannot recommend this business.

On Friday morning, 9/25, my key fob battery died. I used the trick of holding the fob to the start…read morebutton to get my car going and drove from my Eastland Court Senior Apartment to the Lowe's at the other end of my street. I have mobility challenges, but with my cane and a cart, I made my way inside. The man at the Returns desk took pity on this 74‑year‑old lost woman and offered help. He tried to open the key fob so I could replace the battery, and a woman from Customer Service joined in. All of us failed. The Returns gentleman thought someone in the Garden department might be able to help. In Gardens, another employee joined in -- and he also couldn't get it open. They began suggesting other places I could try, but when I explained I wasn't sure the fob had enough juice left to start the car again, one of the young men even offered to drive me to AutoZone. It became a test of wills. The Returns man went back to his station. The first Gardens employee thought someone in another section might be able to do it, so he told me to rest and he'd return. While waiting, two other employees stopped to check on me. Eventually he returned with -- I believe -- Mike, who had managed to get the fob open. Mike and I went to get the battery near the paint department, where yet another employee assisted. Mike put the new battery in, walked me back to the Returns cashier, and explained the opened package missing one of the two batteries so she could ring me out properly. My cane and I made it back to the car and drove home safely. In about half an hour, I interacted with eight Lowe's employees -- all kind, patient, and genuinely helpful -- while still tending to their other duties. I wish I had seen more name badges or had a better memory so I could thank each of them individually. I am deeply grateful to the store management for creating a work culture where employees are empowered to truly help people. Their kindness made a difficult moment so much easier.

I love shopping at Lowe's they have the best flower selection. I stopped by for the free plant for…read moremoms. Very organized with simply scab your My Lowe's account bar code and pick out a plant. I wish they had a kids workshop that went with it to possibly decorate a container to put in but I see they have one next week that we will attend. Their prices are reasonable and had a great deal on Blackstone grills yesterday. Service staff are always friendly and nice but not always sure on answers to questions but they are willing to help you find out the answers.

One of the best appliance shopping experiences I've had…read more The store The showroom is clean, well lit, and organized. They have several kitchen displays showcasing their inventory. From what I could tell, prices aren't displayed on the merchandise, but, maybe I wasn't looking hard enough. For my visit, I went in specifically for a dishwasher and wasn't price shopping as much as feature shopping - I just don't recall seeing price stickers on the dishwashers at least. They specialize in GE products and the selection is a bit limited, but, honestly - how many different versions of the same product can a person need to shop? The shopping The store has a couple people there to assist and answer questions. At no time did I feel sold to. When I went in, I was greeted and stated what I was looking for. After a few questions, I was given a tour of some models, got my questions answered, and made an informed choice. I really like that there was no "close" or push to buy - just information. The purchase Like any place, cash or credit. The price was very competitive and they do a basic price match to the national stores (without me having to ask for it). The unit I got was discounted about $150.00. The delivery and installation Here's where Clark's shines in a way that no national competitor can. They've been in business for 50 plus years. They've had a long time staff that knows the Raytown community, and more specifically, are familiar with many of the old house designs here. The delivery guys were super professional and friendly. They took care when bringing the new unit in (and hauling the old away) that they didn't damage anything in the house. They were even conscious of my dogs and taking care to verify the dogs weren't near the front door before going in and out. So here's the gold star - I have a 70 year old home. I know it's complicated to install things and I know something always goes wrong. The expertise from the Clark's installers minimized that - they know how to work with my environment. There were some crazy encounters that they were patient with and took care of. At one point, there was a plumbing issue that was going to stop progress. Clark's, being a community staple, has a recommended handyman who we called and walked through what we found. He was right over that afternoon to take care of the plumbing issue and keep the install on track. I guarantee, from past experience, that the national chains subcontracted installers would have either done it wrong, or thrown their hands up and tell me to call somebody else. Not the Clark's guys - It didn't phase them one bit. In summary Shopping experience - 5 stars Price - 5 stars Installation - 5 stars If you're in the market for appliances, you owe it to yourself to give this place a look.

I was very disappointed today with the service I received in this store. I have used them in the…read morepast and they were good. Today the lady at the counter , tone was loud and condescending. She incorrectly charged me for the item on a credit card and I questioned her. She did not seem to know how or was interested in making the correction. The man in the store had to tell her what to do. I was trying to support local business. It was a bad customer experience. I will not go back.