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    Factory Direct Appliance

    1.0 (3 reviews)
    Closed Closed
    Updated 1 month ago

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    Mr. Appliance of Lee's Summit and Raymore

    Mr. Appliance of Lee's Summit and Raymore

    3.7(3 reviews)
    1.1 mi

    We were having defrosting issues with our refrigerator and the technician (Don) came out and…read moredefrosted it and said if we have more issues to call him back. We had to defrost it every 2 weeks after that and made another appointment. The same technician came came looked at it and told us that, that brand fridge was no longer made. He told us the situation and was straight forward with us about repairs and future issues. We appreciated the honesty he told us and we were able to make the right decision. Any future issues we have, we will be calling this company again. Very satisfied with service. Thank you so much!!

    We scheduled a service appointment for our malfunctioning washer after performing preliminary…read moretroubleshooting ourselves and seeking confirmation of the issue. The technician confirmed a diagnosis and identified a part that he stated needed replacement. However, the repair estimate provided was significantly higher than anticipated. After we indicated that we needed to discuss the cost with our father, the price was reduced, though it remained quite expensive. Given the high quote, we chose to purchase the recommended part independently at a lower cost. Unfortunately, after installing the part, we discovered that it did not resolve the problem and was not the underlying issue. As a result, we incurred $120 in diagnostic fees and $150 for an unnecessary part. Due to the time lost and difficulty obtaining the correct part elsewhere, we ultimately had to purchase a new washer. We subsequently contacted the company to request a refund of the diagnostic fee, given that the diagnosis proved to be incorrect. Our request was denied, and we were told that the replaced part could have contributed to the issue or were provided other explanations. This was a lengthy and frustrating experience that resulted in significant unnecessary expense. We encourage others to proceed with caution when considering their services.

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    Mr. Appliance of Lee's Summit and Raymore
    Mr. Appliance of Lee's Summit and Raymore
    Mr. Appliance of Lee's Summit and Raymore

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    Lowe's Home Improvement - New tools & toolbox.

    Lowe's Home Improvement

    2.3(31 reviews)
    4.2 mi

    I found some flooring I liked and needed to get it installed. Lowe's scheduled me with a company to…read morecome out and measure and all was well. I then began researching Marc's Flooring online (the company Lowe's scheduled me with) and found they had a solid 1.2 star rating with multiple reviews about them doing a bad job, being unreliable, and even damaging customer homes and vehicles. Um, no thanks. I called Lowe's back and asked them to schedule me with a different company and was told they couldn't. Apparently, every Lowe's in our area has an exclusive contract with Marc's flooring or something, because they said they ONLY use Marc's. I cancelled my measurement appointment and went elsewhere for my flooring. I didn't want to knock the star rating down too far since this is regional, but corporate really needs to find a new flooring installer.

    My wife and I stopped at this Lowe's location to pick up several things that we needed for home in…read morethe area, which we had just purchased. We found some carpet that we liked and noticed that they also had a very good pad to go under it. We talked with Wes in the flooring department and he was amazing even though it was only a few minutes before their closing time. We got all of the help that we needed and another person came out to our house to measure where the carpet went, so we can figure out how much we need and pay for the installation. I went back a next day to buy some more stuff to treat the floor and also some paint brushes, rollers, and all the equipment that I needed. I also got a lock box for the house. I like Lowe's because they are very helpful and the people that work there seem to actually want to help you as opposed to other places. We will go back here to find all of the things we need for our home.

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    Lowe's Home Improvement - Nice Memorial Day display. Respectful.

    Nice Memorial Day display. Respectful.

    Lowe's Home Improvement - One of you only has 3 months or so to live now!

    One of you only has 3 months or so to live now!

    Lowe's Home Improvement

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    Arrowhead Appliance Repair

    Arrowhead Appliance Repair

    4.0(9 reviews)
    4.4 mi

    I had an extremely disappointing experience with Arrowhead Appliance Repair, specifically with Andy…read morePieri. Their technician diagnosed my dryer issue as a faulty 240V outlet and advised that I contact a licensed electrician. Following that recommendation, my property management company sent two separate licensed electricians. Both independently confirmed that the outlet was functioning properly. The actual issue was a defective dryer cord. Once replaced, the dryer worked immediately and has continued operating without any issues. Despite this clear evidence, Andy Pieri refused to issue a refund and instead questioned documentation and attempted to shift responsibility. The facts are simple: * Two licensed electricians confirmed the outlet was not the problem. * The dryer cord was replaced. * The appliance now works perfectly. The initial diagnosis was incorrect and resulted in unnecessary service calls, additional costs, and avoidable stress. Rather than taking accountability, the company chose to deny responsibility. I cannot recommend this business.

    Andy came today to fix our dishwasher that wasn't draining. We've used Arrowhead repair for a…read morenumber of years (we are grateful we found them). As usual, he was able to diagnose and fix the problem quickly with minimal charge to us. It wasn't draining. He checked the pump, etc. Turns out it was a kink in the drainage line. Andy is THE BEST. Also in summer 2022 our washer stopped working. It was a Samsung and we'd only had it 5 years. Fixing it was going to cost almost as much as a new one, so we opted to buy a new machine. Thankfully we had Andy to recommend which brands to buy. He said get a Whirlpool or GE. We got a GE and it is THE NICEST machine we've ever had. We don't buy any appliances now unless we consult with Arrowhead Appliance first. If you want someone who is courteous, honest, and absolutely wonderful, contact Arrowhead Appliance.

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    Arrowhead Appliance Repair
    Arrowhead Appliance Repair
    Arrowhead Appliance Repair

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    Lowe's Home Improvement - Seam

    Lowe's Home Improvement

    1.8(27 reviews)
    4.3 mi
    $

    This is for the Lowe's on Valley View Parkway in Independence MO. Beth and Derrick at the service…read moredesk are amazing! We had a mower that had been recalled & the store on Sterling in K.C. Mo is where we purchased the mower. I contacted Kobalt and received a Return Authorization and was advised to take it back to Lowe's with this Auth #. We took it back to the K.C. Lowe's (along with the Auth#K) because the battery got stuck in the mower, they advised us that we had to contact Kobalt to get our refund. Lowe's said they couldn't reach Kobalt re: our Auth #. Took mower back home. Called Kobalt back-they suggested we try another Lowe's, stating Lowe's should refund our money so we went to the one on Valley View Pkwy. Beth and Derrick were so gracious and were able to figure out how to refund our money, since all Kobalt battery mowers have been recalled. It took them awhile to figure out how to get this done but they did. They were absolutely awesome. Best customer service we have had in years!! So, if you live in the K.C. or Independence area, you'll be much happier if you shop the store on Valley View Pkwy!!

    I love shopping at Lowe's they have the best flower selection. I stopped by for the free plant for…read moremoms. Very organized with simply scab your My Lowe's account bar code and pick out a plant. I wish they had a kids workshop that went with it to possibly decorate a container to put in but I see they have one next week that we will attend. Their prices are reasonable and had a great deal on Blackstone grills yesterday. Service staff are always friendly and nice but not always sure on answers to questions but they are willing to help you find out the answers.

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    Lowe's Home Improvement - The left side of the the rack for the roller was broke during the installation.

    The left side of the the rack for the roller was broke during the installation.

    Lowe's Home Improvement - Seam

    Seam

    Lowe's Home Improvement - Seam

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    Seam

    Factory Direct Appliance - appliances - Updated May 2026

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