Hometown Hero was able to get here sooner than scheduled, and they got the work done that day. The…read morerepairman was friendly and helpful.

I had my Bertazzoni oven repaired - small stuff, a loose handle and one of the elements needed to…read morebe reattached. They charge $200 just to show up, which I thought might cover twenty minutes worth of repairs with no parts. Nope, they charged an additional $200 for the labor. That equates to $600/hour. They didn't leave any receipt detailing what they did (I wasn't home for the repair) and it took three phone calls for them to email me the work order, that simply said " tightened handle, reattached oven burner element." That's just a lot of damn money for what I got.

I have always liked Best Buy, and will purchase items there whenever possible in order to keep them…read moregoing. Usually their prices are set to match their competitors, however there was an item that Costco and Sam's Club were offering for less over Christmas. I looked up to see if they would price match those stores, and the website indicated that they would. When I was checking out, the cashier looked at the pricing at both the other stores, and verified it was the same item. He needed a manager to come change the price, and I had to wait at least five minutes for one to come over. The manager told me that what the website doesn't tell you is that in order for them to price match Costco or Sam's, you have to have a membership at Best Buy. I didn't even know they offered one, or why I would even need one. He told me that if I paid $50 for a membership that he would do the price match. I told him that if I did that, the item would cost me more than just buying it at Costco. He just shrugged his shoulders uncaringly. I left, and drove straight to Costco to purchase the item. On the way, I called Best Buy customer service to see if that was indeed the policy. The verified that it was absolutely not the policy, and that I didn't need to buy a membership to match the price. I assume maybe the manager gets spiffed for selling memberships, and lied to me in order to sell one, but all they did was lose a good customer for life. I won't be returning.

Located in a safe part of Overland Park and across from Oak Park Mall, Best Buy is still hanging on…read moreas a staple of "brick and mortar" physical locations. The outside seems normal enough, on par with our memories of a begotten age and heck the employees seem very nice as well. The parking lot also is relatively smooth, devoid of potholes!!! That said be warned I'm still a fan of this place, regardless of some of the stupid business practices enacted by a short sited corporate regime. Walk on in and you get greeted relatively quickly but also a blast of cold or hot air hits you, depending on the season, to make shopping that much easier! I'll admit I'm still somewhat taken back that every time I walk in, some nice employee says hi! Very nice. As with most Best Buys now adays, directly in front of the shopper, you know where the DVDs, Blu rays, 4ks used to be to encourage impulse shopping, lies the multitude of cell phones. Yes, I mentioned the physical media b/c it's a sore spot with me. Please note the inventory of DYI items like wire, connectivity butts, odd length of HDMI cable and things of that nature have been scaled down. I strongly advise checking online if you don't like just browsing like me. Also, a lot of options in terms of computer mice, keyboards and things of that nature aren't as plentiful anymore. I mean, it's better than many other competitors but not what I remember of the golden age of Best Buy in the 2000s. As stated, physical media in terms of movies and music is gone but games are also impacted yet they do carry some titles, especially new or hot items. As far as new consoles, I've never had much luck getting a "hard to get" system as opposed to other places. In those regards, plan ahead. Now they do have a great selection of TVs and surprisingly if you like higher end equipment they carry that too! When I first moved to Kansas in 2000, this was my "home" Best Buy. They've continued to have competitive pricing, a friendly staff and a pretty good stock of most items. I won't sugar coat this because it affects all stores, is they've scaled back on a lot of items like I mentioned. If you're a window shopper, I invite you to come by. However if you need an item and expect it to be in stock, I suggest checking the website first. I've been to a lot of Best Buys and this one continues to be a great store!

Great amount of merchandise, however customer service is horrible. I went there a couple of months…read moreago and had bad service then, also. I decided to try again today. I walked around looking at everything for over an hour. Not one person offered to help me or asked if I had any questions. I will not be ordering my appliances, plumbing fixtures, lighting, etc. from there. Really bizarre that they don't appreciate a customer.

Warning: if you have a warranty appointment, there will be complete disregard for the window of…read moretime given to the arrival of the installation team. If you call Ferguson to follow up, you will encounter any number of disinterested and dismissive employees who seem much more interested in getting you off the phone than resolving your concern. I guess Ferguson puts their customers last, at least in terms of service after the sale. Stay away if you value your time.

We bought a washer & dryer and our experience could not have been better, from the facilities, to…read morethe salesperson, to delivery. We were very happy with them.

I rarely leave negative reviews, but my recent experience with Warners' Stellian warrants one…read more While the delivery team themselves were excellent--professional, courteous, and efficient--the sales and logistics side of the process was extremely disappointing. I was given a confirmed delivery date and time window, which required me to take time off work. Five minutes before delivery, I received a call informing me that the associate who sold me the appliances had set up the order incorrectly, making it impossible to complete the delivery as scheduled. I fully understand that mistakes happen; that part is not what frustrated me. The issue is the financial impact this oversight had on my family due to missed work--and the fact that I will now need to take additional time off when the remaining appliances finally arrive. I recognize that Warners' Stellian is a business with its own processes and interests, but there should be some level of financial accountability when an internal error creates a burden for the customer. As a result of this experience, I will be sharing my story with others so they can make informed decisions--just as Warners' Stellian protects their interests, customers deserve the same consideration. Delivery team: excellent. Sales and logistics: extremely disappointing.

They owner was very nice and helped me pick the right deep freezer for my house. It went out of way…read moreto go over different ones. He even allowed us to come back with a truck after closing so I had help to move it at that time. All items in the store seem brand new and gets new shipment every week. I will definitely be back to purchase more home items.

Great appliances for a good deal. Appliances were delivered same day. Would recommend to anyoneread more

Terrible and much more expensive than other appliance repair. They have a low serve call but almost…read moredouble the cost for the actual labor & parts charges of another company. We had to eat Sharks service call but It was much less expensive to pay the service call, labor, & parts for another company.

I was quoted more than $400 to replace the optical ice sensor of my old refrigerator…read more The replacement parts are available on Amazon for around $25 and the time to install them is about 10 minutes (there are plenty of videos that illustrate this very simple task), When I heard the estimate, I said "No thank you" in a heartbeat. Very disappointing because I felt this was an attempt to take advantage of me.

Dave, was excellent, and I definitely, recommend them?, knowledgeable,and knew what he was doing,…read morecall them if you need an appliance, repaired

Super quick, efficient and professional. Called first thing in the morning with a 2 hour window,…read morehad part on the truck, fixed and done in 15 minutes.

Joe deserves a 10/5. He was prompt, honest and hard working. Went beyond what could have been…read moreexpected. I highly support his business and will definitely seek him in the future if issues arise.

Joe from J&J Appliance Repair did a top notch troubleshooting job on my stovetop. He identified the…read moreproblem, ordered the part and installed the part a few days later. I thought the turnaround was very quick And my repaired stovetop works perfectly. Joe was very pleasant and explained his troubleshooting reasoning in splendid detail. He even swept around the pulled out stovetop before reinstalling it. I thought that service went above and beyond. The price was reasonable. I will definitely use J&J in the future. Highly recommended.

These folks absolutely know appliances! They know the pros and cons of every manufacturer and every…read moremodel. We now get everything there and they've never steered us wrong. In one case, I wanted an induction cooktop with a built-in fan. Hours of internet searches, and speaking with supposed "experts" at other appliance stores, convinced me that what I wanted simply did not exist. I visited Alexander & Rays and they knew immediately how to get exactly what I was looking for--which was a little known luxury brand that almost nobody carries. Oh and BTW, their installers are fantastic.

Needed help setting up my TV & remotes. I received quick, courteous, professional technical…read moreservice.

Ollie is my one stop shop for all my bird food needs! They have a wide variety of pet and wild food…read moreoptions at a great price. The last time I was here I bought 3 bags of sunflower millet and worms mixed seeds along with some suet bars at a great price. It's a fun unorganized shop haha but you definitely end up finding everything you need from Books, Home , Kitchen, Cleaning stuff to Food and Furniture as well. When I went in, the store was not crowded and I took my time through the aisles to check out some deals. The staff was helpful and did offer some discounts after I signed up for their membership. If you love treasure hunts then you will love Ollies!!

I love this place. It's so big, the options present a large variety. It can be a little messy, but…read morethat's customer's fault for being sloppy. The staff are very nice, but I do wish checkout was a little more smooth - they want you to wait back and a certain spot but people are not great about looking at the sign and following directions. So glad we have one in Omaha now, but it's still only about 1/2 the size of this one