Do business here, better get everything in writing and read all of the fine print. The Manager had an ethical choice and chose poorly by throwing his employee under the bus and losing a customer. After finding a washing machine, the employee told us he would hold the machine for us for two hours. We left to eat lunch. When we came back to purchase and load the machine in our van, the manager was in the process of selling the machine to a different customer. It was the only machine of that type. He knew the employee told us he was holding it for us and decided to sell it to the other customer anyway. He told me they do not do holds, and the employee made a mistake. The right thing would have been to hold the machine for the two hours and correct the employee in private. If told we needed to fully pay or put down a deposit earlier, we could have done so. His only attempt to rectify the situation was to "allow" us to buy something else in the store, come back in a few weeks when they get more stock, or go to their competitor. Really poor management. read more
