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    Ferguson Appliance Showroom

    3.0 (2 reviews)
    Open 8:30 am - 5:00 pm

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    Services - Ferguson Appliance Showroom

    Appliance repair

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    15 years ago

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    Best Buy - Lawrence

    Best Buy - Lawrence

    (29 reviews)

    $$

    My name is Tom King, 69 years old, from Lawrence, KS. I have purchased all my electronics from Best…read moreBuy since the mid-1980s. On Friday, April 25, I went to the store at 2020 W. 31st Street in Lawrence to buy a new phone. Johnathan was my salesperson. I needed an unlocked phone, Verizon-compatible. I'm a senior on a tight budget and he recommended a BLU G54 128GB for $119.99. I also purchased a one-year warranty for $29.99, and paid $39.99 for the data transfer from my 11-year old Motorola phone, also purchased at Best Buy. The total sale was $207.73. Johnathan transferred the SIM card to the new phone. The data transfer took 3.5 hours but I was still unable to connect to Verizon for service. I went to the BLU website that evening to verify that the G54 is compatible with Verizon, ATT, T-Mobile, Cricket and others. The BLU website confirmed that. The carrier specs on the G54 page on your website omit Verizon but include ATT. I was very clear with Johnathan that I was a Verizon customer and he assured me that the BLU G54 was Verizon-compatible. I returned the next day and talked with Zac. Very helpful and knowledgeable. He contacted a Verizon technician who verified that my account was in good standing, and that he recognized the device but couldn't connect me to service. Zac tried several possible solutions without result, eventually concluding the phone might be a dud. He replaced the phone, transferred the SIM and the data, but the result was the same. Zac advised me to go to the Verizon store. At the Verizon store, they told me the phone was an unsupported device. They tried two different SIM cards without resolution. The next morning I went to ATT, my Internet carrier. After another hour of trouble-shooting, they too found that the G54 was an unsupported device. As I had been without a phone for four days, I purchased an ATT phone and am now able to call and text. This morning, April 28, I went back to Best Buy to return the BLU G54. I dealt with Jared, the manager. He insisted the phone was compatible with Verizon and ATT when it clearly wasn't. His talk was accusing. He first tried to refund me $163.99 against the original sale of $207.73. When I disputed the restocking fee, he said, "My salespeople spent a lot of time on you and those guys don't work for free." This statement was witnessed by an employee in training. He also told me not to "try to avoid the restocking fee" in the future. After more grumbling, he refunded the full amount. The refund has yet to be deposited in my account. I've been a loyal Best Buy customer for over 40 years. I was planning to replace my MacBook Pro with a new Air this month, but after my encounter with Jared, I'll buy direct from Apple for the first time. I'm glad to see that Best Buy is doing so well that it can afford to discard lifelong customers. You sold me a phone based on compatibility with major carriers, particularly Verizon. Both Verizon and ATT declared the phone incompatible. Isn't that fraud?

    Customer service is awful. I went on a weekday when it was not at all busy. I needed a computer and…read moreaccessories for my dad, who I was visiting from out of town. I stood in front of a sales person for about 5 minutes who was at a computer. No, "I'll be right with you." No eye contact. No nothing. Completely ignored. Other sales people were chatting with each other but offering no assistance. I sat in the parking lot and ordered all the things I needed off Amazon. And while I'm not happy with Amazon these days and would rather avoid using the service, It was so much easier to purchase through them to avoid the frustration of poor customer service.

    Bed Bath & Beyond - Gift wrapping station.

    Bed Bath & Beyond

    (7 reviews)

    $$$

    Bed Bath & Sometimes Better. I have had very inconsistent service at the BB&B. I have had customer…read moresales reps who love to help and who go out of their way to help. Other times I have had customer service representatives who would not even acknowledge your presence. I have even had a little of both. I have found the most luck with ordering online and picking up in store. That way I can bypass my luck with the customer reps. The last time I was there I had asked them to gift wrap a package which they have done in the past. Well, their new system is DIY gift wrap. They have boxes, tape, wrap and a whole wrapping station set up in the store. I had to wrap two very large purchases and it was quite the mess. I got frustrated by the process and the lack of help I was getting. Still, having the wrapping materials there was a very big help. BB&B has a good selection of products and a wide variety, too. They always seem to have well stocked shelves, as well. The prices are reasonable on some things but very expensive on other items. You have to comparison shop for sure. I have many things cheaper elsewhere. I have never tried to match prices here so I cannot speak to that part of the BB&B experience. I do know they have mobile coupons and those are very useful. Overall a good store because of the product selection. I am three starring them because of the spotty and downright horrible customer service I have received in the past.

    I came on the hunt for hangers, the thick, re-usable white type meant as a luxurious departure from…read morethose horrible wire things that come home from the cleaners. For a guy that pretty much stays away from stores like this, I dunno, I kind of like the place and think 4 stars works just fine for me. Tons of parking right off the door, and everyone was friendly. Well lit, organized in a way I could understand, seems plenty to like. Who knows, I may come again in 10 years, but for now, not seeing any down side to the store of Bs.

    Ferguson Appliance Showroom - homeappliancerepair - Updated May 2026

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