While they were not able to perform the service I requested (septic tank), the customer service…read moredepartment seemed genuinely concerned resolving the misinformation issue and they referred me to another company.

They cleared the bathroom sink drain but it was very, very expensive. There were a lot of…read moreadditional, unexpected charges.

I've worked with Jeff's Heating, Cooling, and Maintenance in the past, now Active HVAC &…read moreMechanical, and had another good experience. They were super responsive, came out very quickly, and explained everything clearly without trying to push unnecessary replacements. They cleaned out a heavily clogged and rusted coil area, cleaned the pipe feeding into the pump, replaced the circuit board, and checked the refrigerant and condenser. Everything is cooling and flowing properly again. I appreciated the honest service and thorough work.

Exceptional service from Jeff and his team. Sent a message on Sunday night; Jeff called me first…read morething Monday morning and his team showed up that afternoon to assess the problem. They found the problem quickly and had me up and running first thing Tuesday morning after getting the necessary equipment. Will be using Active HVAC from now on. Reasonably priced, upfront and honest.

My property manager initially recommended a full HVAC system replacement at my investment property…read morefor around $6,000. After getting a second opinion, it turned out a thorough cleaning--costing about $750--completely resolved the issue. The company was honest, very responsive, and saved me a significant amount of money. Highly recommend their service.

Crowe rescued me again this Friday when my a/c went out at 4pm. Was not looking forward to a hot…read moreweekend at home I called and even though they had closed by the time I called they still sent a tech who found the problem. Crowe also handles all of my plumbing problems now too. These folks are great!

I needed some work done with plumbing and bathroom remodel. These guys are not only professionals…read morebut extremely knowledgeable in what they do. When it comes to rehab or anything house Reno, I get very overstimulated. But the staff here at Homeaway casted all gym worries and anxiety away.

Be mindful and vigilant when allowing contractors in your home an expensive item went missing.read more

came out immediately, great customer service and excellent work. They found the part we needed and…read morehad it installed in no time. job well done.

For 17 years, we have relied on Brown for all HVAC needs. ALWAYS the best…read more Courteous, quick service. Today is just another example - John Casby replaced a thermostat and set up this high-tech gizmo and explained everything.

Best Air Conditioning & Heating certainly lives up to their name; they are the BEST! My furnace…read morewent out last night when the outside temp went down to 18 degrees. I called and spoke with April who was great to deal with. She gave me a 2-3 hour window for a technician to come. They were here in less than 1/2 hour! They spent very little time to ascertain that it was a control board that went bad (think computer motherboard). They found the needed part and drove about 45 minutes round trip to get it. They installed it within 15 minutes! We are warm again! Thanks Tony and the Best Air Team!

Perfect customer service, perfect turnaround time and excellent work. I think his name is Goodwyn,…read morecame out and saved the day. I called at 11:30 pm at night and he would have come then but I decided to wait until the morning.This man went above and beyond to not only fix our problem but to fix another problem that may have been causing the original problem. He also gave pointers on what to do if it goes out again or if we have a power surge. I will be using this company from now on. Hats off to Best Air Conditioning & Heating Refrigeration & Appliance Service.

Comfort Dynamics Heating and Cooling came through for me in a huge way! Installation Techs Torrez…read moreNorfleet and Camron Reese did an amazing job installing my new beautiful HVAC unit! They are very skillful technicians! They had me up and running with my new energy efficient HVAC unit in a very reasonable time frame! Thanks Guys and thanks to Comfort Dynamics!!! Henry Moss

In November, I paid to be a priority customer for any service needed. (1 year contract). On…read more1-26-26 I called because my hot water heater stopped working. They scheduled the appointment for Thursday due to the weather. confirmation reminder texts were sent to both my phones. Thursday came...no one showed up. No call no anything. No one has returned my call each day since. Out of desperation, I've had to call another company to come out and I'll be out of pocket with this one for abt $400. This is poor service on a contract YOU sold me and for an appointment that YOU made and for YOU not responding to my messages.

I have used these guys for many years, they are my first call when I have trouble or am…read morecontemplating an upgrade at my home. Their technicians have become first name friends and I look forward to hearing about who is where and what they are doing now. I have trusted them to give me immediate and first rate service.

Extremely disappointing--and frankly, confusing--customer experience with Patton…read more Patton apparently says it was established with the goal of providing its customers with "the best customer experience possible." After my experience, I have to assume that statement comes with some very creative definitions of both customer and experience. I first contacted Patton on August 11 after we experienced a power surge the night before and the upstairs HVAC system, which Patton had installed in May of this year, stopped working. We are new to Tennessee and were unfamiliar with brownouts and the possibility of an HVAC system entering a safety shutdown after a power event. I was able to restart the system and it was operating perfectly. I wasn't calling to complain or demand service--I simply wanted to confirm that I had taken the correct steps and hadn't done anything that could potentially damage the system. During that same call, I requested the records for the system, including the warranty registration information. I was told those would be emailed to me. I also requested information about a membership agreement because I was interested in having Patton continue servicing both my upstairs and downstairs HVAC systems. The only information I received was an invitation to become a member on August 11. The records and warranty information I specifically requested? Apparently those were destined for the same place as the promised callback. Later that day, while inspecting the upstairs unit in the attic, I noticed that the copper refrigerant line was exposed. It appeared an attempt had been made to tape or secure it, but the tape had shifted and the line did not appear to be properly insulated or sealed. Considering the system was only approximately three months old, I called Patton on August 12 and politely asked if someone could come out and properly secure the line. I was told someone would call me back. They didn't. On August 17, I tried calling again. This time I was greeted with the message: "We cannot complete this call." Apparently, this is Patton's interpretation of the "best customer experience possible." It turns out my phone number had been blocked. I'm still trying to understand exactly what I did to earn that distinction. I wasn't abusive. I wasn't demanding anything unreasonable. I wasn't even asking them to do anything beyond addressing a concern with an installation that they had performed only three months earlier. I was also trying to obtain basic warranty and equipment documentation for a system they installed. The other issue involved the downstairs HVAC system, which was installed in 2023. I asked whether Patton had service records showing whether the system had been properly maintained and whether I could obtain those records. I was told they don't keep records. As a military family that has moved several times, we've dealt with quite a few HVAC companies over the years, and we've always been provided maintenance and service documentation. So I found that answer unusual and asked some perfectly reasonable follow-up questions. I was trying to understand the history of the system and make sure there weren't existing issues I needed to know about. Apparently, asking questions about your HVAC systems is enough to get you promoted to the "do not answer this customer's calls" list. I understand that misunderstandings happen. I understand that companies get busy. I even understand that a company may occasionally disagree with a customer's request. What I don't understand is blocking a customer's phone number instead of communicating with them. If Patton's idea of delivering the "best customer experience possible" is promising to send documentation and never sending it, promising a callback and never making it, refusing to provide basic service information, and ultimately blocking the customer's phone number, then I suppose they have succeeded spectacularly. Unfortunately, this experience has completely undermined my confidence in allowing Patton to service or stand behind either of my HVAC systems going forward. The irony is that I initially contacted Patton because I wanted to continue doing business with them. I was literally asking how to become a maintenance customer. They managed to turn a customer who was actively trying to give them more business into a former customer without ever having to say "no" to the membership. That's genuinely impressive. There are plenty of HVAC companies that understand that customer service means more than installing a unit and collecting a check. I strongly recommend finding one of those companies. I made sure to let my realtor know as well so she can recommend literally anyone else to those new to the area and unaware of these guys. If "the best customer experience possible" is actually the goal, Patton may want to consider starting with answering the customer's phone call.