I am a shoe gal, so it's rare for me to find a staff member who teaches me about options and shows…read moreme products that I would never have tried without their help. Petey in athletic shoes explained that I needed a stability shoe and chose a pair of Brooks. I haven't worn Brooks in over 20 years, having been hooked on Hoka, but these were what I needed. Thank you, Petey, and great job Dick's in North Haven.

Excellent customer service! I was shopping there yesterday (4/3/23) for youth baseball equipment,…read morewhich I know NOTHING about. Manager Dana was the first to help me locate some items. I continued shopping and perusing the necessary items that I was able to find... until I couldn't find anymore. Matt, an associate, took the time to help me locate the remaining items that I needed. There were some that he ended up having to go to the back stockroom to retrieve (he ended up going to the back 2-3 times, God bless him!). I ended up being in the store for over an hour and a half, but the experience was pleasant and well worth it. Ronan my cashier helped me close out my order with speed and efficiency. The store manager Sarah-- you have a great staff! Dana, Matt & Ronan-- you guys rock. Thank you all so much for an awesome experience and for the great customer service. This will NOT be my last trip here!

Ordered curbside pickup. The service is inane:…read moreThere is only 1 space, which was already parked in. There are not enough characters available to describe where you parked. Once checked in, nothing happened for 15m, only to find out I have to redo the process. I went inside to call them; it hung up on me. I redid the check in process (which was now irrelevant), and they STILL couldn't find the car; I had to go chasing them down. Totally defeats the purpose. The entire process was 30m.

the place smells like feet…read more service was pretty good, blonde lady at the cashier was really nice and complimented my shoes I got the Jordan 4 retro rare air for about $228, which is normal for its value

Had alignment issue with new grip added to my putter. Staff was rude while discussing it. They…read morewere also over a week late putting new grips on my other clubs. Tried giving them a shot but should have gone to Golfers Warehouse where they know what they're doing. Very disappointed.

Staff very helpful Excellent selection of the brooks shoes I…read morewas looking for. Location excellent Prices ok and in alignment with other stores but not much cheaper Leaving positive review due to the quality service received

This store would not honor my NY state issued paper temporary drivers license as a form of Id to…read morelook at a knife. The representative argued with me about NY state procedure of giving and reclaiming IDs saying " I've been getting driver's licenses in the state of NY for 40 years and they never took my old ID when I got a new one" I replied by asking " so in that 40 years did you ever renew a out of state license from Texas to NY?!" He quickly stood down but by that time I was done arguing NY state law and left. I will never buy a knife gun or amp from this store again!

GET A NEW GOLF SALES PERSON!!…read more I went into Riverhead to talk about a new set of golf clubs as I haven played for 5 years and really wanted to get back into the game. The lead sales person showed me a set of clubs and gave me a price. When I asked some questions - he clearly let me know that answering them was a waste of his time. I walked out - and you missed out on a sale. Horrible customer interaction.!

Paul from Dick's in Waterford is the best! He's in the bike…read moreand basketball hoop section. A bike expert and totally hooked me up with my Goalrilla hoops. Got me such a great deal I bought 3 of them! Go see Paul for bikes and basketball hoops!

Very organized, clean, and neat store. Well kept in shape by the staff. Easy to shop for items as…read moreit's all grouped in areas. It was a little crowded by the bikes and exercise equipment as the aisles were blocked by stone boxes though. Signed up for their rewards program on the app so can accumulate points as I shop here.

I just bought a kayak online for pick up the other day and the employees were a huge help!…read moreEspecially Reese. He helped me bring the kayak to my car and even helped me pick a paddle that was right for my height and kayak size. I always get greeted walking into this Dick's and have never had a bad experience. Miss you guys at Buckland but it's okay

I had bought a pair of Nike sneakers 2 weeks ago. Over time the sneakers started squeaking loudly…read more I went to return them and find other sneakers but was refused a refund after only 2 weeks. Very disappointed with their customer service. Apparently they don't honer their 90 day return policy. They have lost a longtime customer. Update: l ended up returning them at the Enfield store with no problem. The rep in Manchester had told me they had to be in resell-able condition. I guess they resell defective items there.

This is a well stocked store. We've picked up shorts and other clothing there and there are…read morealways a lot of options. There also seems to be a lot of employees who work there, although none of them have ever spoken to me except the one girl at the checkout counter who shrieked "next" when I was waiting to pay. Although she was kind of shouting in general so maybe it wasn't directly at me. She was able to look at her phone while checking me out but she removed all the security tags so that is a win. I've never had to wait too long in line to get checked out so really can't complain. For clothing, I have to say this Dick's is great although for service it's not terrific so I figure that equals a three star rating.

I came in today for a specific Yankees hat. Couldn't find it. It really looked as though they were…read moreshort staffed. I stopped what looked like a manager. Not only did he listen but to find the hat he actually went into the back storage area. Found the hat and brought it out to me. He went above and beyond to help me.

Today I walked in and checked out their men's running shoes. Picked out an Asics sample shoe and…read moreasked the clerk if these came in a wide width. He checked it on his iPhone scanner and said no. He then just walked away. What he should have done, if he had any motivation at all was to see if they had any other Asics running shoes in wide widths, but he didn't because he just didn't care. Not sure how this store stays in business.

Wow-their Danbury CT store is soooo much cleaner, nicer and seems better staffed than this…read morelocation. And better parking options. Highly recommend the Danbury location over this one. A manager change could get an improved rating IMHO

On Election Day 2024, I cast my vote of Four Stars for the Patchogue Dick's Sporting Goods. The…read morevote isn't for the sporting goods or customer service. This vote was casted on their selection of Superfeet insoles. I love hiking and walking, however, I suffer from a severe case of flat feet and arthritis that affects my left foot. Going back to December 6, 2014 when I wrote my review on the Henderson, NV REI; I have been wearing the Superfeet Green E insoles. Without them, I hobble. Due to the fact that there are a few REIs, I needed someplace more convenient to buy them. Nearby in Henderson, I discovered that the Galleria Mall Dick's was a convenient spot to buy sneakers. In December of 2014 and up til recently, they offered an expansive selection of sneakers at reasonable prices. When the Superfeet that I brought in REI wore out, I would find out that they sell Superfeet here. I'd return. In contrast to the Patchogue Dick's Sporting Goods, which used to be a King Kullen supermarket, the Galleria Mall location is a large two-story anchor store. In May 2024, when I visited the Lake Grove location, I saw that the sneaker prices went up big time. The way I see it, the smaller footprint of this location is that it is easy to navigate. Unfortunately they might not have what you are looking for. In my situation the footware section was easy to spot in the back right. Right there was a foot insole section that included a whole side dedicated to Superfeet. They had the Green Size E which my feet depend on. They gave zero problem trying then on to make sure that they fit. The "they" was practically no salesfloor help. The salesfloor Associate that greeted my dad and I conducted what I consider sketchy customer service. He alleged that the Superfeet that I have been buying for a decade (Wow! Ten years flies on Yelp) and have thousands of four star online reviews are these awful insoles that most of the customers return and then recommended that we go to CVS to buy insoles. My Dad and I got the impression that he is about to quit. This leads to two points. Point #1 is that they offer a 90 day warranty on insoles. And point #2 is that when I go to big box stores I have relied more on Internet reviews than the Sales Associates. We passed off his advice and brought the Superfeet. Unlike the sneakers, the prices are about identical to what they were in 2014. They were competitively priced at $54. With my Four Star vote casted, my flat feet and arthritis could lead me back to Dick's. Whether I am in Las Vegas or Long Island, they are a convenient retailer to heel my feet with Superfeet.

Ordered online and shoes arrived used, dirty with gum or some other substance stuck to the sole…read more Called customer service who gave me a lame apology but didn't offer any compensation for the inconvenience of now driving to the store to return.

So now I understand the negative reviews. After coming here a few times, finding an employee to…read morewillfully help is like winning the lottery. You cannot find anyone. I literally feel like I'm chasing them between racks to come help me. Finally found someone and he told me to meet him across the floor. Five minutes. Ten minutes. No dude. Somehow, found another. She said they didn't even sell what I had asked about. She said she would have someone else come over. Five minutes. Didn't wait any longer. Found one small item I needed and only purchased it because I had a gift card. Third person never showed up. The staff is completely unfriendly, NOT helpful, and could not be bothered to work. I will not be shopping here again unless there is something I cannot find somewhere else. I can't imagine whatever I need isn't on Amazon. The prices are no bargain here anyway. Save your time and your dollars. They stink.

This place is nothing like what it started as. I give them a year or two before they go out of…read morebusiness. I went there looking for looking for two specific items that I know they sell. I found both but neither one had a price tag and of course there was no one around to ask. You know who was there? People riding laps around the second floor on bikes and kids playing volleyball in the aisle. It was as if management took the day off and nobody cared at all about how the place was run.