Very disappointed with my experience. I tried multiple times to call the store before making the trip, but there is no direct way to reach the actual store and speak with someone about inventory. The website showed that the item I wanted was in stock, so I drove approximately an hour and a half out of my way specifically to purchase it. When I arrived, I was told that the one item showing as "in stock" was actually a returned unit that was defective and could not be sold. If the item was defective and unavailable for purchase, why was it being counted as available inventory on the website? read more

This is a well stocked store. We've picked up shorts and other clothing there and there are always a lot of options. There also seems to be a lot of employees who work there, although none of them have ever spoken to me except the one girl at the checkout counter who shrieked "next" when I was waiting to pay. Although she was kind of shouting in general so maybe it wasn't directly at me. She was able to look at her phone while checking me out but she removed all the security tags so that is a win. I've never had to wait too long in line to get checked out so really can't complain. For clothing, I have to say this Dick's is great although for service it's not terrific so I figure that equals a three star rating. read more

DICK'S Sporting Goods - Sports Wear Near Me - Danbury, Connecticut

the employees today were extremely rude... got yelled at for wanting a dressing room, and then got yelled at because SOMEONE ELSE left the dressing room before us a mess... cashier was rude and didn't even look at us when we were in paying.. just barked commands... another older gentleman yelled at us for playing with one of the little balls at the checkout... just screaming ma'am in front of tons of people waiting in line... no offense but if me a grown adult wanted to try the ball at the checkout, how many little kids are being barked at when they do!?? yeah I'll go elsewhere read more

I came in today for a specific Yankees hat. Couldn't find it. It really looked as though they were short staffed. I stopped what looked like a manager. Not only did he listen but to find the hat he actually went into the back storage area. Found the hat and brought it out to me. He went above and beyond to help me. read more

Can't give zero. Saturday afternoon, raining, 1 Cashier, 20 people in line. Store manager said, go to registers in the back. Me with my bad knee said I'm already in line. Store manager said "I can't help you, I'm already clocked out". Enough said. read more

Robert the cashier and Paul the manager were phenomenal! We had an issue with returning our bags and he handled it with a great attitude and extreme kindness. I have never experienced such great customer service!! Thank you Robert and Paul read more

Awful, disinterested servjce in shoe dept. Lots of sboes on display but no one to check whether they are in stock in a given size. One "sales" person finally gave a desultory scan of the upc code on the display shoe, and then disappeared, more interested in watching soccer on his phone. I won't beback. read more

Not only is the store a mess but the selection for certain products and sports is appalling. Some sports have four isles or an entire part of the store while others have half a shelf!!! If you need any shoe you should probably find another store after going through more than ten shoes and asking if they were available in two different sizes we were left with absolutely nothing!! We even asked for any color just to maybe get a pair of sneakers but still nothing!!! Highly recommend you find another store to shop at! read more

I have not gone to Dicks Danbury in quite sometime and they have really improved!!! The selection was so crazy they have 3-4 golf simulators! Good fitness workout zone area too. It's small but you can't get upset about it! You keep walking and before my eyes I land at the mall?!?! WHAT?!?! So I was able to get multiple shopping done in one visit. Dicks- thanks for being so great read more

delivery is horrible like 4 nike pros from the fedex took this very close up picture of the box they were in and i still haven't gotten my shorts read more

Just had the extreme opposite experience in customer service! The young man in the hiking boot department was most helpful in getting a kid size boot from the back! I wish I had his name, kudos to you! However, the check out service was awful! 4 people standing around talking, talking with no acknowledgment of me ready to make my purchase. Finally someone moved and the three continued their conversation. No, acknowledgement of me, the customer at all while taking my purchase and running the transaction. He then pushed my receipt to me. I just looked at him, he finally said thank you and one of the women said 'have a nice day.' I really didn't need to hear your conversation!! Take it to the break room. I have to give this a 3 because the first young man was so helpful!! read more

Does anyone find it ironic that Dick's has a great selection of balls? Anyway, Dick's is a good sporting goods store with a wide selection of basically anything you need. Decent rewards program as well. read more

DICK'S Sporting Goods - Sports Wear Near Me - Danbury, Connecticut

Maybe it's because we're New Yorkers acclimated to grudging, grouchy service as our norm -- but we've actually found Dick's Sporting Goods employees to be pleasant and helpful, contrary to many prior reviewers. It's true that finding a staff person can feel a bit like a game of hide and seek given the sheer size of the store. It is literally a big, huge box. But in our experience, once found, staff were able to advise knowledgably about picking out a good kayak for our needs, fitting ice skates for our kids -- stuff that we consider above and beyond for a Big Box Store employee. This year, when it came time to load a new kayak onto our car, a really nice young man was willing to lend a hand, standing outside in the drizzle for a good ten minutes to help my husband tie our purchase to the roof rack. I don't know if prices are great across the board, but for things like canoes, kayaks, tents and other larger items, prices certainly seem reasonable, especially compared to the LL Beans and REIs in these parts. Bonus: - The company made a principled decision to stop selling assault style weapons, post Parkland school shooting. This wins my personal loyalty as a customer for life. - They have a reasonably clean bathroom for those inevitable, "Mommy, I have to go RIGHT NOW!!!" moments. read more

They definitely have of all your sporting good needs from golf to ice fishing, camping, rain boots or Huntington, everything is here! I'd give more stars but they are just so expensive. I have seen Carhartt reasonably priced here compared to Bob's Stores! the good thing is they have everything under one roof for babies kids teenagers or adults it's here, all sports !! I shop around for the best prices and I know Dicks is the priciest when it comes to North Face or Nike ! You certainly cannot find helps when you need an employee, no matter how many times you hit those silly buttons (for help press here) placed around the store! read more

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Forget going there for women's softball stuff. Contrary to the merchandising there are no softball pants for women. This is the 3 rd year I have tried to get pants there and they only have little girls, men's and boys. Not only that we were going to buy a catchers mitt. No one there to help . They lost a $400 sale this year. Would not recommend trying. Go online to another store. That's all I was told - try our online. Well women need to try stuff on. read more

Dick's my husband always uses his military discount . The cashier never wanted to be bothered with it she was like we don't do military however last week we were there and we got it I told her but she was very arrogant and did not even want to be bothered . They need to have more friendly customers service . read more

This store is always such a mess and so disorganized. I know people are back to school shopping and it's tax free but wow. I looked at one entire aisle of boys shoes and the displays were boys but each box I opened in my sons size was a female shoe. There's boxes of shoes all over the floor, benches etc and there isn't any room. It's a sloppy mess. I couldn't even find the boys clothes. I say "youth athletes" but it was all girl clothes. Omg the check out line was ridiculous at the back of the store. 2 cashiers were open and the line was through the golf shoes and the wait was so slow. Next time I will be ordering sneakers online bc this store is nothing but frustration. read more

Yawn. Collectively that is the way the store treats you, but from all their chats they are expecting a "visit"'. Who knows who? But who cares when there are not prices on 40% of merchandise. They are moving things around, but camping gear has NOT MOVED in 4 months and still no prices on chairs, etc. The checkout is usually fine and cheery, but damn, the pony-tailed basketball player grill literally too slow drinks from her thermos twice while she ringing up the total and putting the 5 items in a bag. OH, and on prices, THE PRICE ALSO DID NOT APPEAR ON YHE CUSTOMERS GREEN SCREEN, I asked why? And then she rung it up again properly showing the prices. I feel like they are moving towards taking advantage of customers who are not attentive. read more

Although the items I am seeking are of what I need, I have issues with this store. First there are no prices either on the items or on the shelves. In the store they have these "need help" signs but there was no alarming system to alert help When I told the checkout person he only said there r a lot of issues in this store. Disappointed with the employee and the lack of pricing on items. read more

Disturbing experience at the Danbury store today. An associate not only embarrassed herself by her outrageous behavior but also embarrassed the corporation that entrusts her to behave in a respectable, professional manner. I will not name the associate but the store manager is aware and I'll now be taking up the matter with the corporate office. But I will say, as a general statement it would be advisable to have each employee with access to the hunting department (the lodge) undergo a mandatory mental health screening. The behavior I encountered was disturbing. I'd like to note that I have never left a review -good or bad- about any store. There are great employees and sometimes you encounter one who is having a bad day. Everybody has a bad day. This situation was very different from just a bad day and we are left very puzzled as to how she has a job dealing with the public. It is unfortunate but this single employee has changed my view on the chain. I will not shop at that store ever again and I will share my experience in great detail with every family member, friend and parent I know. There is something very wrong with what happened today and I wouldn't want anybody I care about to share in the experience. Public beware. read more

We go here all the time. Finding someone to help us today was a frustrating. My son wanted to try a baseball bat. We asked a staff member in the apparel section. She went on the wallow talkie and told us that the guy that can help us with that is selling a basketball hoop system and we'd have to wait. We waited and waited and so on. So we moved on to cleats which were on a display table in the baseball section "while waiting". He saw a pair he liked. We asked another associate for them in his size. She told us "if we have them they are in the shoe section. Sooo, we go back there and can't find them in the section. We were walking in circles trying to find someone. Finally we do and he shows us the display in the middle of the store where they should be, but they don't have my sons size. UGHH! Now we had back to look at bats. Didn't have the size he needed. Literally a waste of an hour. I was just there earlier in the day and it was a much more pleasant visit. read more

Will not ever go back here again. Classic bait and switch or just simply incompetent idiotic employees. Can't figure it out. Simply put : the bike I bought from then - less then 3 months ago , the chain broke. After speaking with two employees and a manager they can not tell me or are unable to honor the warranty because they don't know what type or size chain to order - even though they have the same bike on their store floor. And - "their bike guy" is out and that I should drive 45 minutes to their Norwalk store because that the only store that has a full time bike guy. (Can't make this crap up!). read more

My mother and I came to the Dick's at Danbury mall to look for tennis shoes. We didn't see an associate when we first walked into the department. My mom finally saw an associate and motioned to him that we needed assistance. When he approached her, he said "what?" Then when she asked if he worked in this department he responded, "yeah", kind of sarcastically. As a retail store manager myself, this is completely unacceptable behavior. Very rude and not helpful. Will not buy my shoes here. His name was Tyler. read more

DICK'S Sporting Goods - Dirty floors in the footwear department. - Sports Wear Near Me - Danbury, Connecticut

I went into this store intending to buy a TON of camping gear for my boys and I. We literally needed everything. Dicks is by far the biggest outdoor store in this area so we went there first, and I am still stunned by what we saw. No employees anywhere on the floor to ask for help, signs that say "need help?" but not accompanied by a button or device with which to actually call for help, and worst of all almost nothing is priced! It seems the geniuses who run this place expect you to haul everything you want to buy up to the registers in order to find out how much it all costs. No thanks. Luckily there is an LL Bean in the same building, so they got all of the money we had planned on spending in Dicks. Unless you enjoy being aggravated and wasting your time, I suggest you do the same read more

Horrible store The store is just horrible we waited almost an hour to check out and return something nobody was around only two registers were open on each side the manager said everyone else is busy one person was putting away returned items and when asked why isn't he doing register then he started doing it everyone was irate and said they would never visit this location again horrible horrible horriblethey should realize that we have other options and that this is not the only place to get our sporting gear and for their staff to be more helpful and for the manager to be more understanding of our time I would not give this story even one start but it made us never never again read more

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I went with my boyfriend to get ammo for target practice. The Caucasian couple that got a few boxes of ammo just before we did was told by the counter lady "you'll just need to show your permit at the register for purchase". As me and my boyfriend(who is not Caucasian) turned to head to the registers she reiterated about needing to show your permit at the register for purchase but also added "and you're on camera the whole way there". Thanks for the profile, dick(s) read more

This place is terrible! The staff is horrible! They need to get their act together and also carry more size selection for season popular items. read more

I went to Dick's on 4/12/12, Thursday Morning at 9 AM. They open at 9 AM, well, so I thought. That's what the website and sign says. However, I waited by the doors for 5 minutes. I wonder what the Dick's Sporting Goods Executives would think? Customers waiting outside when you're suppose to be open. I had to go around to another entrance where I still had to wait while an employee opened the door. When I walked in all the employees were in a meeting by the registers. Sorry to interupt, I thought you opened at 9 AM? It might be a good idea to have the meeting before you opened that way you can service your customers. As far as prices go, Dick's is overpriced. I found golf pants that were half their price at Macy's and returned the one's I bought at Dick's. read more

Slow service waited 40 min in line to buy ice skates then had a to wait another 40 min to get them sharpened

Greeat place for anything sporting! If you need to buy something sporty then go here!

The size and sheer quantity of items in the store can be overwhelming. Because of that, it is a little difficult for me to navigate around the store in order to find what I'm looking for. Located next to the Danbury Fair Mall. Parking near the store can be a challenge sometimes when the mall is busy. read more

I find it hard to give this store even ONE star. Among the most poorly run retail operation I've ever encountered in many moons. I purchased some dumb bells and asked if I could have a box to carry them out the car. Answer?No we don't have boxes. And this was AFTER I'd spent 25 minutes trying to find someone to get a weight bench out for me (and they only had a floor model). Then when I wrote the store manager and regional head, no response. I called the customer service center to cancel my Dick's card, and even she could have cared less why. Haven't been there in almost a year. What a loser store. Save your money for a retailer that cares. read more

I needed to purchase some sporting equipment for my kids this week and the staff at Dick's basically have no customer service skills. Each team member I encountered was quite disinterested in helping and didn't really seem too concerned with helping us pick the right products for our needs. Sadly, Sports Authority is gone. While their stores were dumpy in appearance, they had better selection, better prices and staff who were always helpful. I was there during the last few weeks and the Sports Authority team put this Dick's location to shame. They were friendly and so helpful. Maybe Dick's should track down the Manager of the former Sports Authority in Danbury and hire them to retrain the team or hire a new team. I will do my best to avoid Dick's and shop online elsewhere as much as possible. read more

I don't know HOW they stay in business. Store help no where to be found in this big store. Anyone I saw was in a mad rush to get out of sight. Help is soooo rude! I finally found what I wanted and mind you I could have easily bought these on Amazon. Found a register with no line. Young lady worker was messing with some clothes talking to another snotty employee ToTALly ignoring me. I finally said are you open? And in snide voice replied , " I'm waiting on someone!" Well at that time the customer was invisible. So now customer shows up. A lady buying football equipment. Cashier ringing them up like a snail. Customer keeps sending her sons back in store to gather more to buy. Seriously 20 minutes later....I'm still standing there waiting. She finally calls for back up and says help is coming. And in my mind I say no it isn't no one works here. No help shows up. It's finally my turn. Line is 6 people long and I'm watching people drop their items and leave due to the wait. She rings me up with no personality. Bags it, I leave. As I leave I vow Never to come back! From now on I'll buy online or find another sporty place. read more

I really like Dick's, usually well stocked, but one cashier with 15 people waiting on line

Could not move in aisles as there we're restocking empty carts and carts with folded up boxes all over the place. Prices hard to find. Staff not too knowledgeable on lacrosse. Gonna take my business elsewhere. read more

Today I went to return a jacket to purchase another jacket. Different brand and size. First thing I did was return a jacket at another registry, cashier was great, polite, welcoming, and had a lot of patience. I had the original receipt, then comes the manager whom didn't even introduce himself, Terry. Okay I returned the jacket, planning on getting a different one. I got the jacket I wanted, went over to a register that had no line, asked if I could get the same coupon I used on the first jacket to purchase this other jacket. The cashier had to inquire about this 15% coupon, first manager came over once again, made a big deal with me purchasing another jacket at a different register. What's the big deal Terry(super rude). As for the other associates and manager (Richy, Jose, and Erik) made my shopping experience a tad bit better. This place is semi okay to shop, if the team here was more of a team, I'd say this place isn't so bad to shop at .. read more

You might as shop online ( at a different store) because everything you would want to look at is locked up. You have to track down an associate every time you want to look at something or have him wait around until your done shopping. I have seen stores with really expensive stuff locked up but not everything. I guess dicks headquarters thinks that all of the re customers are thieves. read more

This place is garbage for bikes they did not do 1 thing they were susspised to on a bike we bought Walmart would know how to listen better never go here read more

Been there a few times and my experience has been consistent - hard to find help in the store, even harder to find good help, dressing rooms are messy and unprofessional (including holes in walls), check-out lines are long and slow. Today was especially bad and I'll avoid going back if possible. read more