I found the same items I would normally see in the regular store but at a fraction of the price…read more The selections were amazing and the savings made it even better. A must-stop spot for great deals!

This is a clearance store, it's very clean and organized with a lot of parking. It's very popular,…read morethere were lots of customers. They have clothes that were either returned or from an outlet. You can return items up to a month. You can find some good finds.

We called at 4:30pm asking how late we could show up to shoot. They said as long as we got there by…read more6:45 we were good. We drove an hour and a half because none of our local shooting ranges stayed open that late. Ended up showing up at 6:40 and they said the last shooters had already gone out and they weren't accepting anyone else. Had to drive 90 minutes home. Very disappointed, will not be returning. Strongly recommend nobody goes here - wasted three hours for nothing.

Emailed to make sure my gun was acceptable in an indoor range. On the basis of my reply I drove an…read morehour to do some shooting only to be told I couldn't shoot that gun. WTF!!

Bob's Sport Chalet, STAY AWAY, don't do business with this creepy owner…read more I ordered two very expensive items and they never arrived. I contacted customer service and the same person, a man always answers the phone. I'm assuming it's the owner. He told me he would check on the order and get back to me. He never got back to me. Weeks went by and finally I contacted my credit card company and filed a dispute. I just happened to be at the post office picking up another package and when they went back to get it, when they came back out the postal worker said "oh do you know you have another package here for you?" The package from Bob's Sport Chalet had been sitting at the post office for weeks. The man in Customer Service never followed up on the package and it's whereabouts. I immediately contacted customer service at Bob's Sport Chalet and was treated extremely rude and yelled at by the same man that I spoke to in the beginning. (The Owner). Bob's Sports Chalet is owned and managed by Bill and Belinda Gonsalves of Bristol CT. The success of the business is by emphasizing the quality of service. I can't believe they have the nerve to put this in their ads in on their website. He very specifically said he would not give me a refund and they don't deal with people who file a dispute. He hung up the phone. I called back numerous times only to be hung up on again and be cursed out. He's a despicable man and a bully! I'm out almost $500, no fault of my own. The owner didn't care that the items were brand new packages and were sitting at the post office and it was not my fault that they were never delivered. I had every right to file a dispute. This is a horrible business and as you can see if you read the other yelp reviews, it's happened to many others. Please stay as far away from this company as possible, if you value your money and have any Integrity. This company doesn't care about their customers at all!

Do not buy performance ski boots at Bob's Sports Chalet…read more I recently bought a pair of Salomon S/Pro Alpha 130 ski boots. After my purchase I brought the ski boots home and put in my footbeds only to find that the ski boots caused my legs to bow when I flexed them. I understand that each skier's anatomy is different and their experience in a particular ski boot will vary. However, Bob's does not carry an extensive line of performance ski boot alternatives and I asked for a refund. I received a refund but was charged a 10% fee. The ski boots were never used and were returned in 1 week after purchase. I was mindful of the salesperson's time when I tried on the ski boots in the store and I made a good faith effort to test the ski boots with my footbeds at home. Given the fee that I was charged, I do not believe that Bob's Sports Chalet gave me the same courtesy.

Dishonest practices. Careful who views your trade. Clerk looked up item then made offer, and we…read moreagreed on a price. Clerk 2 comes along to check me out and apparently disagrees with price. Clerk 1 goes in back to make call and comes out and says no deal at all, even though we had an agreement. Item was inspected looked up online and offer made. Pretty shady business practices if not outright incompetence. I left choosing not to argue. Won't be back If you are selling something and they make an offer, make them write it down, it might keep them honest.

Called at 4pm. "We're open untiil 5pm", he says…read more Arrived at 4:30 pm. Doors were locked, dude is sat in the store in plain sight watching TV. Dude ignores repeated knocks on doors and windows by 3 people. Dude wouldn't answer the phone.

This location has unfortunately fell victim to the fall of brick and mortar stores and is now…read moreclosing down. Right now, all the merchandise is on clearance, and the store is staying until all the merchandise goes. The staff is surprisingly still cheery for such a depressing scenario. If you are in the market for any athletic gear- even if it's not for another season or two, come now, get your gear for cheap. Almost everything was Buy one get one half off, and if not, it was already 50% off. Baseball moms take notes- get your cleats, bats, cups and gear while it lasts!

I am a competitive bodybuilder and wear workout gear on a daily basis! The employees, particularly…read moreEmily, Lea, Chris the asst. manager and Jay the manager are the best!!!! These guys and gals are so helpful! They treat you on personal level. They are highly knowledgeable and know what products, gear and sneakers are good for the type of training you participate in! Honestly, I'll never go anywhere except Olympia in Bristol for all my future sport purchases!! They should be the model for every Olympia Sports!!