Bob's Sport Chalet, STAY AWAY, don't do business with this creepy owner…read more I ordered two very expensive items and they never arrived. I contacted customer service and the same person, a man always answers the phone. I'm assuming it's the owner. He told me he would check on the order and get back to me. He never got back to me. Weeks went by and finally I contacted my credit card company and filed a dispute. I just happened to be at the post office picking up another package and when they went back to get it, when they came back out the postal worker said "oh do you know you have another package here for you?" The package from Bob's Sport Chalet had been sitting at the post office for weeks. The man in Customer Service never followed up on the package and it's whereabouts. I immediately contacted customer service at Bob's Sport Chalet and was treated extremely rude and yelled at by the same man that I spoke to in the beginning. (The Owner). Bob's Sports Chalet is owned and managed by Bill and Belinda Gonsalves of Bristol CT. The success of the business is by emphasizing the quality of service. I can't believe they have the nerve to put this in their ads in on their website. He very specifically said he would not give me a refund and they don't deal with people who file a dispute. He hung up the phone. I called back numerous times only to be hung up on again and be cursed out. He's a despicable man and a bully! I'm out almost $500, no fault of my own. The owner didn't care that the items were brand new packages and were sitting at the post office and it was not my fault that they were never delivered. I had every right to file a dispute. This is a horrible business and as you can see if you read the other yelp reviews, it's happened to many others. Please stay as far away from this company as possible, if you value your money and have any Integrity. This company doesn't care about their customers at all!

Do not buy performance ski boots at Bob's Sports Chalet…read more I recently bought a pair of Salomon S/Pro Alpha 130 ski boots. After my purchase I brought the ski boots home and put in my footbeds only to find that the ski boots caused my legs to bow when I flexed them. I understand that each skier's anatomy is different and their experience in a particular ski boot will vary. However, Bob's does not carry an extensive line of performance ski boot alternatives and I asked for a refund. I received a refund but was charged a 10% fee. The ski boots were never used and were returned in 1 week after purchase. I was mindful of the salesperson's time when I tried on the ski boots in the store and I made a good faith effort to test the ski boots with my footbeds at home. Given the fee that I was charged, I do not believe that Bob's Sports Chalet gave me the same courtesy.

Had alignment issue with new grip added to my putter. Staff was rude while discussing it. They…read morewere also over a week late putting new grips on my other clubs. Tried giving them a shot but should have gone to Golfers Warehouse where they know what they're doing. Very disappointed.

Staff very helpful Excellent selection of the brooks shoes I…read morewas looking for. Location excellent Prices ok and in alignment with other stores but not much cheaper Leaving positive review due to the quality service received

I went in there today in a panic because i needed football cleats for my kid for today!!! The…read moreowner Janet was nothing short of amazing!!!! She helped us get a good fitting pair of shoes, reminded me of other things we might need WITHOUT actually trying to sell us stuff. She was so helpful - she saved our butts today. I had been in there before and also got great service. Its the kind of service big chains cant match on their best day! Janet - I can not thank you enough. Sports equipment needing people - go see Janet. Thanks Alicia & the kid

Burnt by the return policy .Purchased a golf putter on June…read more9,knowing the golf club return restrictions.(shame on me)There is no area provided for testing clubs.Used club on June 10 wasn't what I hoped.,went to the store with putter on June 11 to try to receive a store credit for my purchase and once again was met with the policy.Asked for owner or upper management info,I was informed that I was speaking to him.I was then handed back the club and told maybe something could be done but due to my attititude NoWay! My only request was for a store credit. Not he place to purchase golf clubs

Called and the closed before their set work hours.‍ Go to another one. These ppl don't want to workread more

If you look up EbLens on google, Bush League is what comes up for people also search for. Look up…read moreBush League if you don't know What that means. If I could give this location a 0 star rating, I would. I went here for the Air Jordan VI release in February. Called the day before to confirm stock numbers, was told about 40 pairs in various sizes. Was 2nd in-line, go in and ask for size 12. I was told they're sold. To whom I ask, the employees. The biggest size was a 11.5. I feel like when someone calls, the stock is in, and if employees bought it, fine, how about tell the person calling in, that they're out a size. I waited for 3 hours. This location is awful, if buying any big sneaker seems rigged at times and like the odds are against you, this place is just as bad. As an update, I was able to get the same sneakers using the Nike app, as well as on Eastbay. So, while I'm still aggravated that I wasted my time here, I'm adding to my review after I took more time to reflect. And as proof that I'm not bitter. While doing this I remembered some years ago, I had won a raffle to buy a pair of either 4 or 5 retro Air Jordan. I went in, bought the shoes, went home and opened the box. Not until I got home did I notice a silver colored ink line on one of the shoes. About 4-5" long, and the thickness of a silver gel pen, as it was metallic. I called EbLens, they said I was out of luck. I ended up contacting Nike, sent them in, hoping it was a manufacturing issue. It wasn't, they sent them back. I was able to get the ink out, but it creased the leather. I ended up taking a loss on them and selling them on eBay. If you don't do your homework, ask the right questions, and still go here, don't be mad if they burn you. Yes, it's not a busy place, it doesn't draw huge crowds for sneakers, but it's shady business practices, and employees doing what they want. As their not under the watchful eye of a large correlate or district manager as the big sneaker stores are. How, do you not tell the customers, even with a sign on the door, that you're out of sizes before the shoes releases. I wouldn't be surprised in the least, if the employees held pairs for people coming in. I wished I had said something to the manager, I didn't, I just left because I was ticked off. I'll pass on EbLens, you should too.

Great local gun shop good prices owner Mike really cares about the customers. I highly recommend…read morethem

I brought two shotguns to them to sell on consignment. The prices they quoted me were more than…read morefair and the guns were sold within a few months. I like that this is a small shop where you deal with the owners. I have recommended to others.

This is a treasure for this area! Where else can you find a local shop that carries great brands…read morelike Under Armor, NFL, Adidas & Asics. They have a top notch cleat and sneaker assortment. They will make sure you are properly fit & will teach you how to wear the shoe properly. Great place to show kids (teen/tween) how to wear a properly fitting shoe. Also, you can order custom t-shirts, sweat shirts & team gear. They supply many of the area teams with team sweats & uniforms. The prices & quality are also very good! They usually have some great local team apparel in stock. Also, this store carries the quick pick ups you need like mouth guards, tape, socks & shoe care. They also carry Power Balance bands and Phiten. I'd rather shop here than any big box shop!

Great Shop! We walked in many times to get soccer items! This last time, the best the girls wanted…read moretank penny tops made up with"Southington Soccer " LOGO & their names on the back .. Perfect & absolutely adorable!

First time coming to the store and it wasn't sure what to expect, but it's for any outdoorsman or…read morewoman who likes good quality gear There's 100% satisfaction guarantee for up to a year and they also have a buyback program for anything used to sell as a secondhand item at a lower price There's a bike shop that will service your bike, they have a bunch of camping gear, cold weather gear, clearance clothing items. They also have a backpack section with somebody that can help you go over the different backpacks, the correct way to wear them and the different options when buying.

In the middle of the winter, just the day before the massive snowstorm Benjamin arrived, my winter…read morecoat decided to retire. Granted, it was 7 years old and zippers don't work forever. In an attempt to find an upgrade immediately, I went to REI. At REI you'll find an assortment of items for your active lifestyle. There's items for camping, for hiking, for skiing, etc... The coats are sorted by brand. I looked through, they had just one, in one color and one size. I asked the associate, they told me I could order online. Mind blowing info, isn't it? Unfortunately my online experience wasn't much better. Maybe everyone else is looking to replace their coats at the same time. I walked out empty handed. It might be worth stopping by, since the rest of their inventory looked like it might cater to certain lifestyles.